Customer Reviews for Knapp Sisters Self Storage
(Distribuidor de U-Haul del vecindario)

1329 comentarios

100 Newt Patterson Rd   Mansfield, TX 76063

(817) 779-7255

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 779-7255

100 Newt Patterson Rd
Mansfield, TX 76063

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 5:30 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

LACI H. 
Clasificación:
5.0

I have rented from here many times. The staff is amazing, friendly, and extremely helpful. Equipment is always in great shape. And it's extremely easy to pickup and return to. Very highly recommended

JAMES J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER S. 
Clasificación:
5.0

This store helped me with everything i needed . storage and truck very professional.

Jeffrey Z. 
Clasificación:
5.0

Wonderful staff!!!

Shawn V. 
Clasificación:
5.0

Knapp Sisters is the best facility I have ever dealt with! Highly recommended!

Russell C. 
Clasificación:
5.0

The staff was great, corporate uhaul experience with logistics was very sad. although I was suppose to have a car dolly, they had to change it to a car hauler, and my 6x12 trailer reserved 5/14, now being 5/30 was not available so I had to use a 5x8 leaving several thousand dollars of stuff behind and donating it to Facebook market and neighbors.

Raymond C. 
Clasificación:
5.0

The best service I have received renting a U-Haul to date. Very clean, fast and efficient! Highly recommend.

JOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darrell V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANITA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher P. 
Clasificación:
5.0

Friendly and efficient

Randy H. 
Clasificación:
3.0

If you didn't receive full instructions, make sure as the facility manager you are available to answer the phone to assist your customers. Don't just put a sign out telling people to call if you aren't going to answer. Making someone waste an hour and 15 minutes of rental time because you didn't do what you were supposed to do is not acceptable. Also don't put the gas level at a certain amount in the contract when the customer sends a photo clearly showing that the amount on the contract is more than what is actually in the truck.

Elaine H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michele D. 
Clasificación:
5.0

Always amazing service and the staff at the location are extremely helpful.

James J. 
Clasificación:
3.0

El cliente no dejó un comentario.

Megan D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRON M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theresa K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Barron M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristina J. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary W. 
Clasificación:
4.0

Did a good job overall. Just make sure, when you issue a pack of blankets, that they are all there.

Vernon S. 
Clasificación:
4.0

Na

Cecil K. 
Clasificación:
5.0

The young man at the front desk was very helpful and quick on helping us get a truck at the last minute. Provided great instructions from getting the truck to returning it. Made it really easy for me as a female lol. Thanks alot!

MANISONE N. 
Clasificación:
5.0

Very Very nice

Trenell M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NABIL A. 
Clasificación:
5.0

I took pictures after drop off there were 6 blankets on a bag that we didn't use. They were left in the trailer.

Paul T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo Anna E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rudy R. 
Clasificación:
5.0

It was quick and easy.

John F. 
Clasificación:
5.0

You guys re doing a great jobs keep it up Tnks for ur service

MAYOMI O. 
Clasificación:
4.0

The only problem we ran into was the final verification just before taking the truck. We didn't know about the final step and luckily our alternate contact was able to answer the phone after we called to tell him about it. It took time of our clock that made us return a little later then the time we said we would return the equipment.

Eric M. 
Clasificación:
5.0

The young men in the office were very helpful.

Jack J. 
Clasificación:
5.0

Great service

LEON H. 
Clasificación:
5.0

Great place to get my rentals and supplies. All the guys that work there are very helpful , knowledgeable, and courteous!

David R. 
Clasificación:
5.0

Not anything customer service was excellent . My guy was so patient and kind

Beverly J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew V. 
Clasificación:
5.0

Great place to use for self storage, the staff is young and very helpful even when you lock yourself out of the building at 9 pm! Lol

KYLE K.  |  Overall Experience 
Clasificación:
5.0

Knapp Sister Self Storage has always been extremely clean and secure. The climate control keeps everything in perfect condition. Staff are extremely kind and very helpful. We have appreciated our more than 4 years as renters and in the future Knapp Sister Self Storage is our preferred choice. Our only choice!

CHARLES C.  |  Overall Experience 
Clasificación:
2.0

We drove 1 hour (41 miles) to the original pickup location in Burleson only to be told upon arrival that they didn't have the reserved 26' truck. We were on the phone for 20 minutes or so, with 800-number while they tried locating another truck. We were directed to this location Knapp Sisters, having another 29 minutes farther from our location. The truck was clean but the man helping us was rushing, did not stick around to go over details of the contract, condition of truck, or any questions we had about the extra mileage and time needed. He was in a hurry to get off work. Not professional. As far as UHaul overall, we had an hour's drive BACK to the house we were moving out of, plus more than an hour driving to 1st location and waiting for answers and help. If they had not already charged my credit card, I would have cancelled ALL of it. Shame on Uhaul for this decline in service.

DAVID DANIEL V. 
Clasificación:
5.0

Great service the young men were courteous and helpful.

JASMINE S. 
Clasificación:
5.0

It was so nice inside and the workers were so kind and helpful. They gave me pointers on how to pull a trailer and made the experience so enjoyable.

Tania G. 
Clasificación:
5.0

This for sure isn't my only time to use Knapp and it won't be the last. Every one of the young men at this location are very helpful and pleasant to do deal with! I recommend this location to everyone unless they're using the rental at the time I'm needing it. And like I said, it won't be my last time.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elton S. 
Clasificación:
5.0

I've rented a pickup truck twice from this location (to move furniture) and would not rent a vehicle from any other business. Price is good, service is awesome and consistent.

Joan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Churchill C. 
Clasificación:
5.0

Nothing, I could find out of place I got there everything went fast and was out in no time

Lorraine B. 
Clasificación:
5.0

Individual i spoke to on the phone understood i wasnt going to make before they closed and offered me his personal phone number to come and help me unhitch the trailer after hours. great customer service going above and beyond.

Ben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

percy B. 
Clasificación:
2.0

This is the 2nd time I've been prompted to write this review from this email address. I was not informed that the store would be closed on Saturday when I returned the 20' truck. The process of watching the video, filling out the forms online and taking pictures with my phone was a big hassle. After a long day of moving furniture, I basically had to do your job of returning the truck and verifying that everything was in good order. I paid for you to do it, then I was forced to do it. The truck smelled like cigars, the driver's door did not close correctly and the key didn't work in the ignition a couple of times. We had to mess with it to get the truck to start. I will never use your facility again and have already told several people about my experience.

CHARLES C. 
Clasificación:
5.0

U haul as a company rips you off because they charge a different price per mile on weekends local truck rental than weekday.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aaron B. 
Clasificación:
2.0

There was no attendant and when I called the number for the storage facility, there wasn't anyone who could assist me. Have a local number that someone can call a d get a return call back.

lisa Z. 
Clasificación:
4.0

I was just dropping off so no full interaction took place.

Tyrone W. 
Clasificación:
4.0

Had to go to another location for an appliance dolly.

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colby Y. 
Clasificación:
5.0

Nada

Eustace A. 
Clasificación:
5.0

Everyone was great. The two front desk boys were sweet and the one who pulled our truck out was amazing! ¡Gracias!

Yvette O. 
Clasificación:
5.0

This experience was top notch from booking on line to picking up trailer. Office was clean and the guys were very helpful. I would recommend this Uhaul without hesitation.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ezra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danah M. 
Clasificación:
5.0

Sitio web

Veronika H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen S. 
Clasificación:
5.0

Nothing....except dont let corporate (as with any large company) CHANGE THE ENTIRE SYSTEM in an attempt to increase sales .001%! U-Haul is operating exactly correctly.

Edward B. 
Clasificación:
5.0

Equipment was trash and older unit

David G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isiah R. 
Clasificación:
4.0

El cliente no dejó un comentario.

EMMANUEL O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Catiri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
1.0

Not a face mask in sight. They installed a plastic barrier on the counter and figured that, that was enough to contain the COVID19 virus. Extreme ignorance that can make customers sick.

Frederic J. 
Clasificación:
5.0

This location was excellent!!!

Jessica A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Danny S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charles J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD L. 
Clasificación:
4.0

Customer service was excellent.

Hector C. 
Clasificación:
4.0

El cliente no dejó un comentario.

JONATHAN S. 
Clasificación:
5.0

Give instructions on what to do with a trailer when returning when store is closed.

Darrell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE H. 
Clasificación:
4.0

I wish the truck would have had a full tank of gas when I picked it up.

Brandon C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacqueline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristopher W. 
Clasificación:
5.0

Best I've ever been to thank you for your services

Matthew L.  |  Overall Experience 
Clasificación:
5.0

Staff was super friendly and helpful. Would 10/10 recommend to a friend.

Uriah B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny J. 
Clasificación:
5.0

The trailer didn't seem too happy to be pulled on farm roads. So much more vibration than the last one I rented. Other than that, very easy. I highly recommend that all UHaul places sell drive up riser ramps so people can lift the front of the trailer by backing onto the ramps with the back wheels of their truck so they have an easier time loading and unloading lowered cars and trucks.

Taylor S. 
Clasificación:
5.0

Everything went according to plan. My man Matthew had excellent customer service and assisted me with renting the flatbed truck that I was looking for. If I need another truck, that is the location that I'm going to!

Aendre H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRESLYN S. 
Clasificación:
5.0

Quality service, friendly staff. Prompt. I will keep my trailer business here because of the friendly and helpful staff.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John W. 
Clasificación:
5.0

Come up with a special or coupon for people that return within hours or on the same day :)

PALACE DANCE C. 
Clasificación:
5.0

Not a thing. Everyone was very friendly and helpful.

Jo L. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

The staff was extremely polite and helpful. Thanks for making our move in easy!

Brad K. | Reservación
Clasificación:
5.0

Called to ask a question and was quickly assisted. Great service!

Nasser J. | Reservación
Clasificación:
4.0

I enjoyed working with the people here. They were always very nice and helpful.

GARY A.  |  Overall Experience 
Clasificación:
5.0

Very clean and professional environment. Would and have recommended the facilities.

HELEN B.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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