Customer Reviews for Knapp Sisters Self Storage
(U-Haul Neighborhood Dealer)

1,663 comentarios

100 Newt Patterson Rd   Mansfield, TX 76063

(817) 779-7255

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(817) 779-7255

100 Newt Patterson Rd
Mansfield, TX 76063

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 5:30 p. m.
  • Sábado
    9 a. m. - 2 p. m.
  • Domingo
    9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Cristina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly H. 
Clasificación:
5.0

Very clean place

Wesley D. 
Clasificación:
5.0

Everything was excellent from reservation process. To everyone at the locations. No problems what so ever.

Marisela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR D. 
Clasificación:
5.0

Very pleased with my last U-Haul experience overall.

Branden L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander T. 
Clasificación:
3.0

I got charged for the appliance dolly but the uhaul place didn't have one. That's why I had to use the utility dolly.

Kacey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Auja R. 
Clasificación:
5.0

Amazing facilities

Mireya F. 
Clasificación:
5.0

Very nice dealing. Advised us which was the better way to rent instead of what we asked for. Appreciate your help.

Aziz A. 
Clasificación:
5.0

Nothing everything went pretty smooth

David M. 
Clasificación:
5.0

The man was super helpful and informative.

Daniel B. 
Clasificación:
5.0

Always Kind Courteous, and Respectful,band go the extra mile, to get me the equipment I needed

CARRIE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie J. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBY K. 
Clasificación:
4.0

When I checked the tires they were each about 10 lbs below the recommended max cold inflation ( each at around 55lbs). But the weather was colder than normal.

DEE D. 
Clasificación:
5.0

Always friendly and helpful. Used Knapp Sisters many times for rentals. Awesome place.

andy T. 
Clasificación:
5.0

5 Stars

RANDY J. | Reservación
Clasificación:
5.0

I received excellent service! Both gentlemen were courteous and very helpful. They even brought me a step stool because I was too short to climb inside the cab! :-))

Patricia H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherian F. 
Clasificación:
5.0

You did well. It's no need for improvement.. y'all were Great.

Barbara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
5.0

El cliente no dejó un comentario.

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE C. 
Clasificación:
5.0

Everything was in order when i arrived. No issues at all. Guys at the counter were efficient and got me going in just a few minutes.

Alexander F. 
Clasificación:
5.0

beautiful store! easy to rent, great place overall. best one ever been to!

Leanne D. 
Clasificación:
5.0

Keep up the awesome work!

Sara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

COLETTE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA N. 
Clasificación:
5.0

This is the finest U-Haul rental company we have ever used.

Charles C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Terry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jody J. 
Clasificación:
5.0

Team was great. Made the whole process super easy!

Charles C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kayla M.  |  Overall Experience 
Clasificación:
5.0

Don't allow fo enough miles the gave me just enough miles to go from location to location and no miles for my move costing me more money on my move

William H. 
Clasificación:
5.0

It wasn't open. I drove all the way there and no one was on site. Hope I wasn't charged anything because I didn't meet with anyone to start a contract.

DANELLE S. | Reservación
Clasificación:
5.0

El cliente no dejó un comentario.

Willie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OSCAR L. 
Clasificación:
3.0

I returned my rental after filling it with gas back to the small amount that was originally in the tank. Uhaul calls me to ask me where I dropped it off as if they don't have access to my rental agreement. I advise and then later I receive an email and bank notification that I'm being charged $24 to refuel when it wasn't even $24 in gas to start with and this is after I'd just refilled right around the corner from the return site! Thankfully I took a pic beforehand and sent that In to Jamie in customer service. Waiting on my response to the dispute. NOT happy about this at all.

Rahvin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harrison C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeriel M. 
Clasificación:
5.0

Knapp was probably the best location I have every used in renting UHaul equipment.

Cindy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia W. 
Clasificación:
5.0

Great service

Lindsay M. 
Clasificación:
5.0

I think the service was excellent.

Donna T. 
Clasificación:
5.0

Very friendly, very helpful employees.

Shawn M. 
Clasificación:
5.0

nothing at this time. Keep up the good work.

fred W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy Y. 
Clasificación:
5.0

Fast and easy check-in and excellent customer service!

Stanville C. 
Clasificación:
4.0

I want a refund because you moved my location 15 miles away to another facility due availability and then charged me for the extra mileage. I want my $18.50 back. It was not my fault that you didn't have the equipment where I originally rented online.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Geoff K. 
Clasificación:
5.0

Job well done

Courtney L. 
Clasificación:
1.0

Had to wait an over a hour past my scheduled pick up time!!!

Natasha M. 
Clasificación:
3.0

I returned late because the door would not close. It took 20 min to close it. So, when I had to take a pic it got stuck open again and that's how I left it. The number listed in the door if the buisiness was out if service so I was unable to get a hold of anyone. Still got charged late fee even though it was not my fault.

Jacqueline D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth M. 
Clasificación:
5.0

The two gentleman who work at this location are great. Customer service at its finest. I will definitely only rent from this place.

Earl S. 
Clasificación:
5.0

El cliente no dejó un comentario.

shamsideen L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim K. 
Clasificación:
5.0

Nice truck. People helpful.

Roger F. 
Clasificación:
5.0

Great customer service.

Roger H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donny H. 
Clasificación:
5.0

Knapp Sisters Self Storage is my favorite place to pick up U-Haul equipment. The facility is always spotlessly clean, the employees are experienced and helpful, and I always get the best service and always on time.

ELTON S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Miriam F. 
Clasificación:
2.0

Have a sign telling people they have to go to the right location which is around the corner from where GPS took us. We wasted a lot of time waiting at the gates thinking we were at the right place. Otherwise, it was a good experience and I'd recommend your facility to anyone.

otto F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bradley H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES H. 
Clasificación:
3.0

We picked up a 26' Uhaul by the time we got to our location and loaded the tire had gone FLAT. Took it to the store to see what they could do they handed us the number to call roadside assistance. We waited for 4 hours for someone to come and change the tire. 4 hours is a long time that we had people waiting on us to help unload.

SARAH R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gerry W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chance T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sandy G.  |  Overall Experience 
Clasificación:
5.0

Fast smart and friendly

Jose T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean M. 
Clasificación:
5.0

The storage facility was super nice! The uhaul mobile experience is super easy to pickup and dropoff Uhauls on the go!

Jake H. 
Clasificación:
5.0

nothing! Great service!

Santos C. 
Clasificación:
5.0

Always have a great experience with Knapp Sisters

Donald C. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANKIE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peyton B. 
Clasificación:
3.0

They said it would charge my cc on file and it didn't

jose L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

The gentleman who helped me was very polite and went over and beyond to get me setup. But he was very busy and manning the store alone. Please get him some help. You don't want to lose this kind of employee.

Candace E. 
Clasificación:
5.0

Excellent service

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Byron W. 
Clasificación:
5.0

The truck was old & has lots of miles, less than 60 miles into the trip the transmission stopped shifting correctly. All the maintenance lights came on, brakes, ABS, check engine light, etc. then I got charged for being late when a 3 hour trip took 5 hours because I couldn't go over 35 miles an hour.

Michael A. 
Clasificación:
5.0

This is the 3rd time that we have gotten a Uhaul. And 1rst place that had actual we needed and the place was immaculate that meant so much. As they care about their place and their customers

Jesus R. 
Clasificación:
4.0

El cliente no dejó un comentario.

William L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wesley S. 
Clasificación:
5.0

NOTHING, YOU GUYS DID A GREAT JOB! NO ISSUES AT ALL!

Oscar S. 
Clasificación:
5.0

a job well done

Benjamin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig L. 
Clasificación:
5.0

Thank you very much. We will definitely use you all again.

Jeff H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toree M.  |  Overall Experience 
Clasificación:
5.0

It's been a pleasure doing business with you all! And would you your services again for any future storage and or moving needs! Thanks again

Christopher W.  |  Overall Experience 
Clasificación:
5.0

The young men that were running this facility we very friendly ND professional. I will use again if the need arises.

Steve J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bridget C.  |  Overall Experience 
Clasificación:
5.0

Very good customer service.

Rachel J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed W.  |  Overall Experience 
Clasificación:
5.0

You were the best storage place I've ever dealt with. Thanks for all you did.

JEANNE B.  |  Overall Experience 
Clasificación:
5.0

Kind, courteous and friendly staff. Ill be renting from your establishment again!

Joseph V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin A.  |  Overall Experience 
Clasificación:
5.0

Great place to use for self storage, the staff is young and very helpful even when you lock yourself out of the building at 9 pm! Lol

KYLE K.  |  Overall Experience 
Clasificación:
5.0

Knapp Sister Self Storage has always been extremely clean and secure. The climate control keeps everything in perfect condition. Staff are extremely kind and very helpful. We have appreciated our more than 4 years as renters and in the future Knapp Sister Self Storage is our preferred choice. Our only choice!

CHARLES C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Evelyn C.  |  Overall Experience 
Clasificación:
5.0

Best I've ever been to thank you for your services

Matthew L.  |  Overall Experience 
Clasificación:
5.0

The staff was extremely polite and helpful. Thanks for making our move in easy!

Brad K. | Reservación
Clasificación:
5.0

Called to ask a question and was quickly assisted. Great service!

Nasser J. | Reservación
Clasificación:
4.0

I enjoyed working with the people here. They were always very nice and helpful.

GARY A.  |  Overall Experience 
Clasificación:
3.0

Awesome place

Privacy R.  |  First Impressions 
Clasificación:
5.0

I have rented a moving truck from their before and their service was excellent. I received what I needed for my move and returned it the following day.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Outstanding customer service! Flexible, courteous staff and modern, high quality facilities. Building is well conditioned and easy to maneuver furniture and belongings into unit.

Privacy R.  |  First Impressions 
Clasificación:
3.0

I have not moved into unit yet

Privacy R.  |  First Impressions 
Clasificación:
5.0

The facility is so nice, cool clean! The staff was awesome. Very pleased with our decision to store items there.

Privacy R.  |  First Impressions 
Clasificación:
4.0

The Associates at Knapp sisters storage we`re very helpful and accommodating. I would highly recommend them to anybody who is looking for a place to store things.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very clean place and very very nice people. This is a great place.

Privacy R.  |  First Impressions 
Clasificación:
3.0

I had to put it off until the following week 11/18/16

Privacy R.  |  First Impressions 
Clasificación:
5.0

Great experience - extremely customer friendly. Super clean and well organized.

Privacy R.  |  First Impressions 
Clasificación:
4.0

I ordered 1 unit online. Ended up with 2 units. Called cancelled both the next morning. Should have been taken care of with no charges for either unit. Nice on the phone.

Privacy R.  |  First Impressions 
Clasificación:
1.0

I ended up not needing my storage unit and the lady that cancelled my reservation was horribly rude about it

Privacy R.  |  First Impressions 
Clasificación:
5.0

Friendly staff, beautiful facility.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Friendly staff, beautiful facilities.

Privacy R.  |  First Impressions 
Clasificación:
5.0

Helpful and accommodating. Very secure storage facility

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very clean and professional environment. Would and have recommended the facilities.

HELEN B.  |  First Impressions 
Clasificación:
5.0

Extraordinario servicio al cliente

Privacy R.  |  First Impressions 
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