Customer Reviews for KN Services LLC
(U-Haul Neighborhood Dealer)

85 comentarios

423 Auburn Ave   Auburn, WA 98002
(NO ON SITE PARKING)

(253) 218-4370

Horario de oficina

  • Mon-Sun: 10 am–6 pm
Horario especial
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Servicios en esta ubicación:

Contáctanos

(253) 218-4370

423 Auburn Ave
Auburn, WA 98002
(NO ON SITE PARKING)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Sun: 10 am–6 pm
Horario especial
  • 2/17/2025: cerrado
  • 2/18/2025: cerrado
  • 2/19/2025: cerrado
  • 2/20/2025: cerrado
  • 2/21/2025: cerrado
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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
1.0

The older man that helped me was rude & unprofessional. Didn't bother to move when he asked me for my license so I reached all the way over his desk….when he gave it back, he just threw it on the desk. I would never refer this location to anyone. Also, having political propaganda on your desk is not very professional either. I received a phone call TWO days later asking if I had returned the U-Haul….he didn't bother to close up reservation and now I'm stuck with over $150 for travel less than 7 miles. NEVER AGAIN

CLARA S 
Clasificación:
3.0

U-Haul as its self was a let down!!!!

TAURA H 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY S 
Clasificación:
5.0

All 3 charging ports did not work. Triple checked each one and along with my personal cords and adapter. My items were all in good working order. The chair g ports were all out of service. Got stuck with a dead phone with nowhere to charge up.

JENNIFER B 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD S 
Clasificación:
5.0

They were polite and very engaging, in helping us to rent

Kimberly C 
Clasificación:
2.0

The fuel line was cut and I tried fueling up before return and it just poured onto the ground..no one checked the fuel.line before I rented it, or did a walk-around to inspect it, before, or after, I returned it

ALICIA N 
Clasificación:
1.0

1. the mileage used when the vehicle was returned was input incorrectly, even though a picture was given 2. the fuel usage when the vehicle was returned was input incorrectly, even though a picture was given, and i was charged a fuel surcharge terrible, terrible, terrible customer service

LAMBERT H 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT J 
Clasificación:
4.0

Felt treated like a human. Very professional

ANIBAL G 
Clasificación:
1.0

The van I rented worked great but they charged me for the optional safety insurance without asking me, had the vehicle for about 6-8 hours.

ANGEL R 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVYD H 
Clasificación:
4.0

Nice people, truck was there. Three issues: they had that I reserved a 20' instead of the 15' truck (it was resolved and back to 15'); they said i needed two references, names and contact numbers, that wasn't shared ahead of time (I was able to provide, but was surprised); they didn't have both dollies I had reserved online, they shared they usually don't have the equipment at this location (I was able to borrow a dolly from else where). I will reserve from this location again, but will double check equipment rentals.

Stephanie T 
Clasificación:
1.0

Don't let this location do u-haul anymore. They overcharged me because their "system was down". The people I dealt with were rude and disrespectful. The first guy was more concerned with bragging about how young he looks and how old he is. The second guy was more concerned with smoking his cigarette. The third guy on the phone seriously needs to learn customer service. I will never use that location again.

Luise V 
Clasificación:
5.0

Genial

CARLOS R 
Clasificación:
2.0

Clean the equipment!!! This van was absolutely filthy. I don't care that it ws recently diving from Arizona; that is NO EXCUSE for issuing dirty equipment.

MICHAEL M 
Clasificación:
3.0

Get their crap together. For one, the van they gave us had a 'service' light illuminated on the dashboard. It wasn't anything that WE did, though. THAT'S for sure!

Anne S 
Clasificación:
5.0

Give him better signage. By far the friendliest and amazing customer service. It's nice to see that in today's world. Gracias

THOMAS C 
Clasificación:
1.0

El cliente no dejó un comentario.

HASAN T 
Clasificación:
5.0

El cliente no dejó un comentario.

EMMANUEL M 
Clasificación:
2.0

No parking for uhaul customers. I don't think this location should be an equipment pick up place. No hand trucks or anything, just the vehicle. I had to drive to a main uhaul location for a hand truck. Also no AC in the van I drove. It was very uncomfortable and inconvenient.

Ashton R 
Clasificación:
5.0

I can't think of anything needing improvement.

Dickson L 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah C 
Clasificación:
5.0

El cliente no dejó un comentario.

STANLEY P 
Clasificación:
5.0

All the staff was so nice !! They went out of there way to help me !! They are excellent !!👍

Todd S 
Clasificación:
5.0

Ron Morgan is the best service man 👍

Joshua j 
Clasificación:
3.0

The truck had alignment problem, I mean the steering wheel was not straight

sieed o 
Clasificación:
4.0

Personal amable

Heesam K 
Clasificación:
5.0

I appreciated the people there and how quickly and smootly they made it go

Cheri w 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim H 
Clasificación:
2.0

Inside of truck had fog hair all over and the back had garbage

Peggy D 
Clasificación:
5.0

Ron was wonderful! Quite helpful!!! Highly recommend!

Tamera R 
Clasificación:
5.0

El cliente no dejó un comentario.

Domonique J 
Clasificación:
5.0

El cliente no dejó un comentario.

victor a 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan N 
Clasificación:
2.0

The truck had 500 miles on it, and I rented it for my client and when she got into the passenger seat she commented on the smell , lack of cleanliness, dirty windows, dog hair, and filthy seats and floor mats. I was embarrassed. This dealer had no other customers and had plenty of time to clean it.

Yvonne E 
Clasificación:
5.0

El cliente no dejó un comentario.

Travis S 
Clasificación:
2.0

Hidden fees. Didn’t get to use rental for what I intended for and very disappointed in the lack of concern.

Mary H 
Clasificación:
5.0

The rental process was quick and easy. Rental people were knowledgeable, helpful and friendly. A very positive experience. Gracias.

Sandy J 
Clasificación:
4.0

The location had already closed when we went to return the truck but there was a worker in the building late after closing who took care of us and was very good.

Christen A 
Clasificación:
5.0

They where friendly and super helpful

BRANDY P 
Clasificación:
5.0

This was the easiest, friendliest and pleasant experience ever renting a U-Haul. I’m so glad I found them.

Andrea C 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol F 
Clasificación:
5.0

El cliente no dejó un comentario.

Selina L 
Clasificación:
5.0

Having to deal with the stress of moving in a rush and navigating logistics, I can say that the team at this location is top notched. Provided Excellent and wise suggestions to assist me with my move. Two Thumbs Up Ron!!

Bernard T 
Clasificación:
2.0

That place doesn't have any information about my deposit fees. I returned the uhaul and still no money back.

alfonso q 
Clasificación:
5.0

Very friendly and knowledgeable about processes and equipment.

JONATHAN S 
Clasificación:
1.0

Cigarette odor bad inside lobby and pretty sure flee's. My legs were burning after being in there (had dog toys and dishes). Truck wasn't really clean, not terrible but the cigarette odor was so strong my throat burned after. Finally, the person in the lobby was very rude. He told me I couldn't leave my car there while using the truck because Uhaul doesn't pay them. Then proceeded complaining he doesn't get paid for any of the uhaul work and that the trucks are taking up space on their lot for nothing and no money. I just tried to smile and nod. Then when I tried to confirm the furniture dolly on my reservation, he said "we don't do that". I asked why it was an option for their location online then and he said he didn't know and quote "look around this is a car lot, not a Uhaul. We don't do that". Also that they close lot at 6 prompt not 7 as said online. Overall it was very uncomfortable and he definitely doesn't like Uhaul business.

Jolene M 
Clasificación:
3.0

I was overcharged an extra 40 miles than the actual distance that was driven in that truck!

Rochelle L 
Clasificación:
5.0

With how great this place is U-Haul should help them. I ordered a bed covering and they didn't have it. It is not their fault but it is U-Haul's opportunity to keep them supplied. I now have to call U-Haul to get my credit.

Greg R 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey P 
Clasificación:
1.0

Online it said location open Sunday until 6pm. Arrived and found out from car dealer that not even open on sunday at all. Spent more than hour going back and forth with people online to see if we could get guaranteed pick-up. Happens too often that real days and hours do not match what is online. We would like some kind of credit to make up for the hour of wasted time by myself, wife and child waiting in the parking lot.

Kevin B 
Clasificación:
5.0

El cliente no dejó un comentario.

joel p 
Clasificación:
1.0

The person we dealt with was EXTREMELY RUDE, VERY NEGATIVE, PRETTY MUCH COMPLAINED THE WHOLE time with both check in (never checked the truck inside or outside, gas level ect?) or check out. I asked when I would get a receipt for the rental and was told within the next 4 day... VERY DISAPPOINTED. Candi

Candi K 
Clasificación:
3.0

The inside of our U-Haul was dirty, not bad but used tissues, straw wrappers etc. there also was no gas in it at all, it was on E. The woman who helped me was super friendly and was really helpful. I'd go back just for her customer service.

Katie C 
Clasificación:
5.0

El cliente no dejó un comentario.

Skyler B 
Clasificación:
5.0

I wish that all were as good!

Clifford E 
Clasificación:
4.0

El cliente no dejó un comentario.

Randy j 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie P 
Clasificación:
4.0

El cliente no dejó un comentario.

Dave K 
Clasificación:
5.0

When I had called to see if I could have extension on the uhaul I left messages and no one returned my call. Gracias.

Janie G 
Clasificación:
5.0

El cliente no dejó un comentario.

Evan S 
Clasificación:
5.0

Great customer service and easy place to find and super convenient

TOBI I 
Clasificación:
5.0

people helping were great, trailer great.

Steve L 
Clasificación:
5.0

Great customer service I feel comfortable and welcomed every time I rent from them!

TOBI I 
Clasificación:
2.0

The place and the guy who helped me were amazing! He was a car salesman because U-Haul guy called out sick. Y'all rented me a U-Haul to pick up noon (u told me 10 am on phone…I wrote down) the U-Haul wasn't scheduled to be back til 5:30pm!!!! What?!?!!!!! I had a melt down!!!! Soooooooooo with in an hour or so the salesman was finally able to rent me a motorcycle trailer. Yall caused me sooooooooooooo much stress!!!!! Wow!! It wasn't what I wanted or was told I would get! But we made it work. Y'all didn't even offer me a discount. Very disappointed. Next time I need to rent a U-Haul -I will be looking into other options. I've already told several ppl the stress y'all put me thru last week!!! Very disappointed!!!

Riki P 
Clasificación:
5.0

100% best customer service ever. Mike did an amazing job taking care of us. A+++ Would recommend to everyone Thank you!

Brandon H 
Clasificación:
5.0

Mike is such a wonderful U-Haul dealer. He was so very helpful above and beyond any of my expectations. Mike is considerate, empathetic, and I'm grateful to have met him.

TRAVON N 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob T 
Clasificación:
5.0

El cliente no dejó un comentario.

Monte T 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L 
Clasificación:
4.0

El cliente no dejó un comentario.

rebecca f 
Clasificación:
1.0

When I arrived, I had utilized the self check in option. I located my car and headed inside to get the keys to the vehicle. I worked with a lady who assisted, but wasn't able to locate the keys. I waited 30 minutes at this point and wasn't thrilled. Then Mike came in to assist. His attitude and demeanor was very standoffish and rude. After waiting 45 minutes, I was finally on my way, but not after Mike was extremely rude to me in his remarks. He blamed me missing time from my rental instead of his system. Shame on them for their awful demeanor.

dylan r 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K 
Clasificación:
5.0

Great customer service. Very thorough

Edward E 
Clasificación:
5.0

Very nice employees!

KYLE G 
Clasificación:
5.0

El cliente no dejó un comentario.

Jane C 
Clasificación:
4.0

El cliente no dejó un comentario.

Edward L 
Clasificación:
5.0

Location is great. Uhaul sucks ass and takes advantage of you by not reimbursing for more gas in tank when returned than relieved.

Michael R 
Clasificación:
5.0

I noticed that that it was idoling to fast.

Janie G 
Clasificación:
5.0

They were great! Very friendly

Koy W 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoltan H 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor J 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley C 
Clasificación:
5.0

Could have more car dollys in the area to rent.

Suzan P 
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