Customer Reviews for K-Music
(Distribuidor de U-Haul del vecindario)

368 comentarios

1155 Mohawk St Ste 9   Utica, NY 13501
(Across from Hannaford's Supermarket)

(315) 724-6390

Location Hours

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Services at this Location:

Contáctanos

(315) 724-6390

1155 Mohawk St Ste 9
Utica, NY 13501
(Across from Hannaford's Supermarket)

Services at this Location:

Location Hours

  • Lun. - vie.: 10 a. m. - 5 p. m.
  • Sáb.: 10 a. m. - 2 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Marc S. 
Clasificación:
3.0

El cliente no dejó un comentario.

John M. 
Clasificación:
5.0

The in store was quick and the manager was very courteous. We initially was going the online route and it was not working out. He came out and saw me struggling to get through with checking in online offered his help, i explained to him that i was doing it online and he was understanding when the online customer service rep after a hour of trying to me i had to go in a uhaul store. I told him what had happened and he helped me. I was in and out in less than 15 mins. I will go to them and i will NEBER use the the online check in EVER again

Tara M. 
Clasificación:
5.0

Every time I rent a Uhaul it stinks and is dirty. No matter the location.

Kathryn O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tha P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hassan I. 
Clasificación:
5.0

Very professional and courteous

Juan R. 
Clasificación:
5.0

Whoever has rented this uhaul didn't bother to fill out one of these forms. It was very scary to drive on the highway especially when it was windy outside. The steering wheel is completely off center to the point where I wasn't even sure how much to turn it at corners.. and when I did break it squeeked and squeeled. I returned it early and borrowed a friend's truck to finish the move. I didn't feel comfortable driving it. Waste of money. It needs breaks and an alignment done.

chelsey C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus R. 
Clasificación:
4.0

I would refer this place and west utica for best customer service

Victoria R. 
Clasificación:
4.0

Long wait

Tyreen C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanequa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren H. 
Clasificación:
5.0

Fast and Friendly service.

Omar H. 
Clasificación:
5.0

I recommend Mohawk st uhaul, very friendly staff and willing to help.

Abraham M. 
Clasificación:
5.0

Frank at K-Music was very helpful in answering my questions, and accommodating scheduling

James C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Saquoiha G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jaquan C. 
Clasificación:
5.0

Not a thing ! It was great

Victoria F. 
Clasificación:
5.0

Frank and his wife are lovely people kind and friendly.i will go back and recommend them to my friends and family.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond A. 
Clasificación:
5.0

I can't think of anything it was a good experience over all.

Darcie M. 
Clasificación:
5.0

Gentleman was very courteous and helpful in hooking the trailer up and ensuring it's readiness. Drop off was an ease as well. Would use this sight again and will recommend it to others as well.

STEVENM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin M. 
Clasificación:
4.0

Frank was very helpful and Utica,. And Mike from Cooperstown was very good and getting me additional blankets that I had ordered.

Gary T. 
Clasificación:
3.0

Improve your app program as live help seems to be useless now a day.

PAUL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazmin R. 
Clasificación:
5.0

Wonderful experience. Customer service was excellent. Will definitely use again.

Brandon M. 
Clasificación:
5.0

Checking in and out was very easy and convenient. The people working at the store were extremely helpful. We didn't rent a big enough truck and they got us what we needed in under 5 minutes. Very thankful for this location in making moving less stressful!

Zachary H. 
Clasificación:
3.0

The vehicle I rented had low air pressure in the rear right tire. I had to put air in the tire first thing and it kept losing pressure throughout the day.

Robby S. 
Clasificación:
5.0

Frank at K-Music was excellent to work with on my rental,I would highly reccomend him to get your next rental from.

Peter N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katasha K. 
Clasificación:
5.0

Nothing that I am aware of at this time.

Maurice P. 
Clasificación:
5.0

N/C

JOSE Y. 
Clasificación:
5.0

I was overall satisfied with everything, like the website that shows dimensions of trucks to choose from. Was the right tool for the heavy job. Thanks UHAUL.

Charles K. 
Clasificación:
4.0

Explain the procedure for when the rental truck is returned. I got a little confused but ended up being satisfied with everything.

Billie T. 
Clasificación:
1.0

The lady did took about 20 mins to process everything she didn't know what she was doing . She also never walked me out to the uhaul so I had to search around parking lot for the truck .

Toni G. 
Clasificación:
3.0

Reservation online and filled out all forms ahead of time and still had to give same info to pickup location which took 30 minutes so total time to pickup and leave...45 minutes

Edward C. 
Clasificación:
3.0

El cliente no dejó un comentario.

James A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICKY T. 
Clasificación:
5.0

Great customer service.

Kenneth L. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

The return process online was a little bit confusing. It took me some time to figure it out. I'm glad I got back like a 1/2 hour before my drop off time. Or else I woulda got charged for another day but when I was there the whole time.

lisa O. 
Clasificación:
5.0

The owner was pleasant, the check in process went quickly, and the van was in great shape. I would definitely rent a U-Haul from K-Music again.

Christine H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie R. 
Clasificación:
4.0

Your trucks say it's 19.00 dollars a day , but I was charged 39$$ can you explain this...

Kevin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David H. 
Clasificación:
4.0

When reserved pick up site at first they had me going 50 miles to get hauler , had find one closer

David D. 
Clasificación:
1.0

It took an extremely long time to get the forms filled out and I was required to sign some additional items that “were added but not in the contract”. Had to find the truck myself and could not get the mirror to adjust so I did not have help with the truck. The truck was extremely difficult to drive and handle both empty and loaded. The 26 foot I rented the week before was much easier to drive.

Brian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Parsu G. 
Clasificación:
4.0

Uhaul can make mobile check in easier. This is the 3rd time I've tried it and every time I have to go inside and the representative has to input all of my info again and take my license and credit card to process my order.

SHAKIA W. 
Clasificación:
5.0

Very good

Mohamad M. 
Clasificación:
5.0

Made reservation and payment online, pick up was easy, all was simple and straight forward process. Owner was very helpful with trailer hookup.

Andre W. 
Clasificación:
4.0

El cliente no dejó un comentario.

kelly R. 
Clasificación:
2.0

Better service I waited a hour for a rental as well I was charged over the amount of gas used

Damon E. 
Clasificación:
5.0

The only thing is that I arrived earlier than pick up time and had to wait for the person to come in and then check me in. I didn't leave there until 1/2 hr after my actual pick up time due to the person coming in right at my pickup time and having to fill out paperwork.

Amy C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle W. 
Clasificación:
4.0

El cliente no dejó un comentario.

John R. 
Clasificación:
2.0

I was handed the keys and not even shown what vehicle was mine, just sent on my way as they were helping another couple right after me without cleaning or anything. The vehicle smelled of manure. We had to fill the tires with air within 2 miles of picking it up as the light came on. Also the photos used by this location do not represent any missing paint due to wear/age.

DANIELLEG W. 
Clasificación:
3.0

N/a

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bert M. 
Clasificación:
1.0

It was horrible from start to end. A rude rep called to say I had to change my pickup location to an hour away. She could care less about the inconveniences I was then charged for two days and instead of one. Pre-registering on line which took 45 minutes was a complete waste of time as it still took 45 minutes in a tiny roasting hot closed tiny office with a guy who only wore a half ass mask falling off his face half the time wile completing paper forms. I had changed my pickup and drop off to 24 hours online and on site but was still charged for 2 days. If there were other options I'd never use you again. But there are no other options which is why you get away with this crap.

Patrick M. 
Clasificación:
3.0

El cliente no dejó un comentario.

tony F. 
Clasificación:
3.0

El cliente no dejó un comentario.

james M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy T. 
Clasificación:
5.0

Reduce the price of the mileage

Suleiman M. 
Clasificación:
5.0

Amazing staff!

Melissa K. 
Clasificación:
4.0

Great customer service!!!

Tonya H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
2.0

Needs greater efficiency. 2 staff, but only one can can serve customers? It was a long wait, even after I pre-checked in.

Timothy F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jariam O. 
Clasificación:
5.0

El cliente no dejó un comentario.

eleanor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry V. 
Clasificación:
5.0

The location is close to restaurant and etc.

Mohamed H. 
Clasificación:
5.0

El cliente no dejó un comentario.

benjamin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krishna J. 
Clasificación:
5.0

Nothing, everything was perfect

Javier L. 
Clasificación:
3.0

The online check in was challenging because the place did not seem to have strong cell coverage - I had difficulty connecting and could not use the online app.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bonnie L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly Y. 
Clasificación:
1.0

Owner called me to come down and put more gas in the truck before closing out the order because it was on E. Took photo of the gas gauge which showed it at 3/16 which was the contracted amount as well above what I received the vehicle in.

Dennis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
2.0

Took way too long to pick up. Over an hour from time arrived. Could not get computer to work, had to call main office and give all info after waiting for ever. Overall way too many emails and text messages from uhaul. Tried to use scare tactics with regards to purchasing insurance stated if damaged the trailer would cost $25,000 to replace. I hope uhaul is not paying that much for a 5x8 trailer ! I have actually purchased a new vehicle with less trouble.

HArold B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederic J. 
Clasificación:
2.0

While he's very nice, it seems like the owner might be getting on in years and having difficulty keeping up. He was confused by the online process and couldn't help us hook up the trailer.

Joseph R. 
Clasificación:
5.0

Everything was great, I did almost leave without a dolly. Maybe just be aware of those reservations with any extras needed and double-check on it having all things needed as part of a checklist. But they were great. I actually got a phone call to make sure I was still coming for the pickup, ironically just as I pulled into the parking lot. I did virtual check-in which was great and as soon as the gentlemen inside saw I was taking pics he came right out to mark the spots for me.

Tiffany B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert D. 
Clasificación:
5.0

Very pleasant people to work with

Sharon H. 
Clasificación:
3.0

no recognition of on line check in in store done it all over again

giora K. 
Clasificación:
5.0

The owner was very sociable , explained everything. I would definitely recommend this location . Easy to work with. Thanked us for choosing his location.

Nancy W. 
Clasificación:
4.0

Double check trucks...went to leave ,had trailer attached from previous rental

Lisa C. 
No se han enviado comentarios para esta ubicación.

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