Loved the guy in Utica!
DEAN G
Customer Reviews for K-Music
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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This place is a music store that rents out Uhauls. The gentleman that helped out was nice but also trying to multitask with his personal stuff. The process took a long time. The trailer was rusty and dented. I was given a drop off location that was 15 miles away from my home. There must've been 5 locations in between.
SAM GAlways a pleasure to rent from this location.
edwina bEverything was good. Easy pick up and easy drop off. I couldn't have accomplished what I needed to do without the trailer I rented from Uhaul. Frank at Uhaul at this location is always helpful.
HOWARD BTotally satisfied with the service at this location. Very polite and friendly. A pleasure to do business with them.
EDWINA BI have rented vehicles from this dealer in the past and the service was at the highest professional level. Friendly, efficient and well trained.
JOHN EThe bill doesn’t reflect the stated costs and the actual adjusted bill never refunds to your account
E BI am always satisfied with the customer service received at this location. Excellent , prompt service and always a pleasure to do business with.
EDWINA BBueno
THOMAS JFrank did a great job nothing needs to be improved
TODD JOutstanding experience.
FRANCIS VThank you for your continued excellence in service. I certainly appreciate that my comments were heard and your expeditious response was duly noted.
EDWINA BThis guy took $10 as cleaning fee for the car which I already cleaned. It is cheating. I saw reviews on Google about this Uhual agent, they all complaining about that cleaning fees. I wonder Uhual allows such people as their agent. Shame on you Uhual. No more next time renting from Uhual.
THAW ZIf you can have more vans or pickup trucks available at this location it would be great. Gracias
EDWINA BU haul truck broke down in my driveway. Then to make matters even worse, I was double charged for a service that I did not receive.
DEMETRIUS SThey take to many time just to fill up the simple papers
EDGAR IGreat dealer
SALVATORE PI was very very uncomfortable with this entire process. I set up a truck online for 20,got to location. Had to pay 50. Then he wrote my credit card information down..all details. Not cool. I told my bank to watch your company. That was shady. if u using a credit card machine. No reason to write my information down. Correct. correct. I will never go back.. Everrrr
CHARLENE MThis place is very knowledgeable and accommodating.Easy people to deal with
ROBERT FI still have not received my deposit back from renting the truck 4 days ago. The guy that works in there is a scam artist.. Do not ever go to this location. He overcharges and doesn't return deposits.
misty pI did not receive the link to return my vehicle so it takes more time to drop it off.
edwina bIt took the older gentleman over one hour and twenty minutes to complete the paperwork which I didn't dare tell him there were multiple mistakes on as we would have been there even longer.
manny cMake sure it has a dollie just in case you need it and also check the bag were the pads go because the truck I rented that bag has trash in it I didn't check the bag before I left the yard because I knew I didn't need to use them but started loading and realized it had trash in it other than that every thing was great only other thing is they haven't texted what the charges were or a receipt
Anthony NVery pleased with the service
Dwain KFrank the owner was wonderful. He was thorough and everything was ready for to check in and go.
frank aBetter car
ah bFast , prompt and curtious
Dwain KHonestly nothing much needs to be changed
abdiwabid sNothing, great service, great personnel, perfect!!!
israel cWe dropped off the trailer after hours with the self-service option. From what I could see - the facility was in relatively good repair. The return was processed promptly on the next business day
Alice SIf all U-Haul locations operate as professional and friendly as the Mohawk Street location I will never use another company for vehicle or moving needs.
john dI'm boycotting UHAUL Because of there non English speaking employee at the drop off location on Chrysler Ave., Schenectady, NY he couldn't understand or speak our language THIS IS AMERICA AN ENGLISH SPEAKING COUNTRY. In public it should be and will be a punishable crime if you speak anything other then English while being out in public if I have any say. And I promise I will protest this matter !!!
willard bFrank was extremely helpful. We showed up early to take possession of the rental and that was not a problem. Frank is personable and helpful and explained everything we needed to know.
frank BGreat customer service. I Will be renting from them again.
roger jSí
Eldred SRude customer service and was charged $15 cleaning fee when I returned the U-Hahl 10x10 box truck later 2 hours later cleaner than I received it $19.99 ended up being $48+ FOR LITERALLY 2 HOURS !!
Anthony CAbsolutely nothing all avenues are covered
dennis anever used trailer went to pic my item with trailer, but trailer back would not allow me the clearance i needed so i took i back with out using had for about 20 mins
Scott BOwners are very friendly and helpful.
Monika B