Customer Reviews for K-Music
(U-Haul Neighborhood Dealer)

595 reviews

1155 Mohawk St Ste 9   Utica, NY 13501
(Across from Hannaford's Supermarket)

(315) 724-6390

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(315) 724-6390

1155 Mohawk St Ste 9
Utica, NY 13501
(Across from Hannaford's Supermarket)

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: 9 am–12 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I’m boycotting UHAUL Because of there non English speaking employee at the drop off location on Chrysler Ave., Schenectady, NY he couldn’t understand or speak our language THIS IS AMERICA AN ENGLISH SPEAKING COUNTRY. In public it should be and will be a punishable crime if you speak anything other then English while being out in public if I have any say. And I promise I will protest this matter !!!

willard boughton 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
3.0

Customer did not leave a comment.

Steven Malara 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
1.0

Customer did not leave a comment.

muharem spahic 
Rating:
5.0

Customer did not leave a comment.

Eugene Trevisani 
Rating:
5.0

Customer did not leave a comment.

William Freytag 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
4.0

Customer did not leave a comment.

Lakpa Tamang 
Rating:
5.0

Customer did not leave a comment.

gloria vescera 
Rating:
5.0

Customer did not leave a comment.

Damion Horr jr 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Customer did not leave a comment.

Randy Gollinger 
Rating:
5.0

Frank was extremely helpful. We showed up early to take possession of the rental and that was not a problem. Frank is personable and helpful and explained everything we needed to know.

frank Bauerle jr 
Rating:
5.0

Great customer service. I Will be renting from them again.

roger joseph 
Rating:
5.0

Customer did not leave a comment.

todd hansen 
Rating:
5.0

Customer did not leave a comment.

som jogi 
Rating:
5.0

Yes

Eldred Solorzano 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
4.0

Customer did not leave a comment.

robert perritano 
Rating:
1.0

Rude customer service and was charged $15 cleaning fee when I returned the U-Hahl 10x10 box truck later 2 hours later cleaner than I received it $19.99 ended up being $48+ FOR LITERALLY 2 HOURS !!

Anthony Cardoso 
Rating:
5.0

Customer did not leave a comment.

Edward Cirilo 
Rating:
4.0

Customer did not leave a comment.

juan toro 
Rating:
5.0

Customer did not leave a comment.

Amanda Mendez 
Rating:
5.0

Absolutely nothing all avenues are covered

dennis allen 
Rating:
1.0

Customer did not leave a comment.

kamin Taw 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
3.0

never used trailer went to pic my item with trailer, but trailer back would not allow me the clearance i needed so i took i back with out using had for about 20 mins

Scott Baumes 
Rating:
5.0

Owners are very friendly and helpful.

Monika Boston 
Rating:
2.0

Customer did not leave a comment.

Karen Hagearty 
Rating:
5.0

Customer did not leave a comment.

dwayne cross 
Rating:
5.0

Customer did not leave a comment.

Dwain Klatt 
Rating:
5.0

Customer did not leave a comment.

efren berrezueta 
Rating:
1.0

Stop trying to rip ppl off and be more understandable of ppl situation and don't be treating ppl about calling the police on ppl cause you don't like how ppl talk to you

angela jones 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Always amenable

Dwain Klatt 
Rating:
5.0

We have had nothing but excellent experiences with this vendor. Frank is kind, extremely professional, and very attentive to our needs. WE have had experiences with other local UHaul outlets in the past but the level of personal service has never been as good as we receive from Frank. We would never consider using anyone else for our truck rental needs. Fr. Stephen J. Enea

stephen enea 
Rating:
5.0

Customer did not leave a comment.

Dwain Klatt 
Rating:
5.0

Get the paperwork done faster as a walk in. If i rent in the future i will order on line as to not waste an hour doing the paperwork.

joseph farruggia 
Rating:
5.0

Above and beyond

Dwain Klatt 
Rating:
5.0

Always ready. Always clean. And accommodating

Dwain Klatt 
Rating:
5.0

Customer did not leave a comment.

Richard Jones 
Rating:
5.0

Customer did not leave a comment.

Angel Diaz 
Rating:
1.0

Owner lied about returning full deposit

NANDINO FERHATOVIC 
Rating:
4.0

Customer did not leave a comment.

khin tway 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

perfect

carl forlano 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
2.0

Customer did not leave a comment.

Joseph Booth 
Rating:
5.0

Customer did not leave a comment.

Eliazar Rodriguez 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Customer did not leave a comment.

dave uvanni 
Rating:
5.0

If the paperwork can be done a little quicker

bitalia sanchez 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Very friendly. Prompt and helpful. Would rent from here again!

Wendy Cooley 
Rating:
5.0

Friendly helpful

john dewey 
Rating:
5.0

Customer did not leave a comment.

Daniel Bushey 
Rating:
5.0

Customer did not leave a comment.

Rita Inserra 
Rating:
5.0

N/A

gwendolyn stewart 
Rating:
5.0

Any questions I had were answered and I was shown to the vehicle and was given instructions on the Who, What, When, Where and Why if the process. If I need to rent from U-Haul again I would be renting from this location.

scott smith 
Rating:
4.0

the waiting time i know you were very busy but we wait long time to get the truck

ramon marrero 
Rating:
5.0

Customer did not leave a comment.

jeffrey sattora 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Front tires are a bit worn.

christopher radziewicz 
Rating:
4.0

Customer did not leave a comment.

cesar medina 
Rating:
1.0

The owner is very rude, he's out of touch with the laws and regulations of today and forces multiple extras without any concerns to the customer. They will over charge you purposely and claim it to be part of the rules in place by U-Haul which is definitely not true at all. While heavily recommended by U-Haul they do not force extras onto customers they give them the option to anything extra. I used the 10" truck for less than a full hour and didn't even go a full mile with it and I was still forcibly charged for insurance, extra miles, and gass that wasn't even used. DO NOT GO HERE, ITS AWFUL.

TYRANCORNELL ELLIOTT 
Rating:
3.0

Customer did not leave a comment.

brett keating 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Customer did not leave a comment.

Bakary Manneh 
Rating:
5.0

Customer did not leave a comment.

santina mancuso 
Rating:
4.0

Customer did not leave a comment.

Cruz Marquez 
Rating:
5.0

.

Andrew Jeselson 
Rating:
5.0

Customer did not leave a comment.

Tanice Grant 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
1.0

people running place were slow and confused- gave us the wrong truck, not the one we reserved- were not very nice about correcting error,-tried to make us believe we were at fault- truck was covered with snow and ice- we couldn't get back of truck open- finally convinced the person to come out and he whacked it with a crow bar to open it....very stressful and inefficient process would not recommend this place to anyone

Noiel Brill 
Rating:
5.0

Very nice business

shirley troy 
Rating:
3.0

Wasn't taken out to vehicle and therefore not shown anything

Stephen Caissey 
Rating:
5.0

Customer did not leave a comment.

Eugene Bonacci 
Rating:
4.0

Customer did not leave a comment.

Brian Johnson 
Rating:
5.0

Customer did not leave a comment.

Rimon Loulo 
Rating:
5.0

I dropped it off after hours

Dominick Trotta 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Customer did not leave a comment.

Victoria Freeman 
Rating:
5.0

Customer did not leave a comment.

De Anna Stafford 
Rating:
5.0

Customer did not leave a comment.

Abdul Muhina 
Rating:
5.0

Customer did not leave a comment.

edwina bowens 
Rating:
3.0

Customer did not leave a comment.

edwina bowens 
Rating:
5.0

Customer did not leave a comment.

Danny Smith 
Rating:
5.0

Customer did not leave a comment.

yazmin cancel-laboy 
Rating:
5.0

Customer did not leave a comment.

Cheryl Taylor 
Rating:
3.0

Everything was positive about this experience until the point when the man filling out or paperwork decided it was ok to corner my wife and I about politics. This was right after I had told him we were renting the U-Haul to clear the attic of my father's possessions after he passed away 2 weeks ago. Instead of being a decent human being and letting us rent the truck and be on our way, he decided it was ok to ask if what we thought of Ron Desantis, whether or not we would vote for Biden again, and then went on an incoherent rant about democrats being socialists. We were so uncomfortable that we chicken and kept quiet because we were honestly afraid he would not rent us the truck, which we absolutely need that day, or would make up fake charges to bill us for later. The entire interaction quickly became unpleasant, unprofessional, and just plain rude. I will look to rent from somewhere else next time.

Brendan Williams 
Rating:
5.0

Customer did not leave a comment.

Brandon Judd 
Rating:
5.0

Customer did not leave a comment.

Racheal Barberio 
Rating:
5.0

Customer did not leave a comment.

Betsy Martel 
Rating:
5.0

Customer did not leave a comment.

Raheema Davis 
Rating:
5.0

Customer did not leave a comment.

Lauren Endres 
Rating:
5.0

Friendly staff, very unhappy with corporate policies however

Alexander Magyar 
Rating:
3.0

Customer did not leave a comment.

James Caraco 
Rating:
5.0

Customer did not leave a comment.

Karen Garrett 
No reviews have been submitted for this location.

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