Customer Reviews for Klings Towing & Recovery Inc
(Distribuidor de U-Haul del vecindario)

48 comentarios

2349 US Hwy 441   Fruitland Park, FL 34731

(352) 728-4389

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 5/30/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(352) 728-4389

2349 US Hwy 441
Fruitland Park, FL 34731

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
Horario especial
  • 5/30/2022: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

No one was there on Sunday when I was done with the truck. I just had to leave the truck in the front with the doors unlocked and the key under the front seat. I am also getting harassed about paying for fuel, but the truck had no gas when I got it at the pick up location. Please stop harassing me.

Richard L. 
Clasificación:
3.0

El cliente no dejó un comentario.

BETTY W. 
Clasificación:
1.0

Original pick up location with Guarantee of availability did not materialize…Was redirected to another location for pickup…Was told first to wait for a Attendant who never showed… Then Redirected to another location…Not happy

Jim K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Nicholas P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard C. 
Clasificación:
1.0

This location was a Junk yard , the car puller hoist was in knots & didn't operate, the driver set was broken back …Not a good experience !

Anthony F. 
Clasificación:
1.0

The weekend return/drop off process was a nightmare. The instructions were completely inaccurate, leaving no way to safely store the truck key and lock. Calling customer service was an absolute joke--hold time was 45 minutes, after which the agent informed me I could return the key Monday morning ( going 20 miles in the opposite direction before work), or call another customer service number for further instructions. U-Haul has failed miserably.

Scott M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
1.0

The truck was absolutely FILTHY inside and out. I asked why it wasn't cleaner and the attend said we park them under a tree. Thank you captain obvious. I guess they never heard of hose. They location was way of the road and if someone wasn't in another office we would had never found the place.

Stephen G. 
Clasificación:
5.0

Relocation of the Office was a bit confusing but instructions to call the office upon arrival cleared that up.

DAVID F. 
Clasificación:
3.0

The Employee at Klings Towing was hard to locate but when we did find him, he was very helpful with dropping off the equipment and taking the key.

Shamus V. 
Clasificación:
1.0

The return location is down a one lane entry way off of the main hwy that is given as the address. There are no signs saying that it is a U-Haul location on the street. I called the number given and they told me where they were located. Even then when I turned off of the road, I wasn't sure that I was in the correct location.

LONNIE W. 
Clasificación:
3.0

They guys were great, but office personnel, not so friendly.

JEAN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
1.0

Horrible experience! I was in tears and completely stressed by the incompetence of the staff.

Diane T. 
Clasificación:
4.0

Not as friendly but accommodating. I called ahead and was told to see a lady in the back of their lot for check in. I met that lady but she said another lady does the check in but she would not be able to do it right away. She told me to go ahead and leave and they would complete the check in later and send me email verification.

David O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK T. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob L. 
Clasificación:
1.0

They didn't have the equipment that I reserved

Brian B. 
Clasificación:
4.0

Dropped the trailer off and this location was closed.

Christopher G. 
Clasificación:
5.0

There was no personnel. Just a drop off box which was nice.

RONALD F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dale H. 
Clasificación:
4.0

Gracias

MELVIN P. 
Clasificación:
2.0

The place I turned it In was in the very back of a junk yard. I had to maneuver a 26' box truck through that mess. After my first rental return there it was never reported to uhaul as the lady said it would be that I properly turned it In. After a follow up call she still didn't properly report it. I received calls from U-Haul and never got my deposit back. Niiiiiice I hope uhaul finally found there truck.

Darrin S. 
Clasificación:
5.0

The only issue I have is the fuel level when I got the truck was at 3/8's when I brought it back they want to charge me for a full tank.

Calvin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRACY MARTIN B. 
Clasificación:
5.0

When we took the uhaul back they helped us and made things quite easy. Was a little hard to find but other the. That it was amazing!

NATHAN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

floyd D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kenneth A. 
Clasificación:
5.0

Appreciated all of the help when getting the car trailer. They took the time to make sure everything was right.

Joseph M. 
Clasificación:
4.0

Would have liked instructions for location if drop off. Telephone book was not very helpful. Need a large add in The Villages phone book to give various locations for drop off. Where we dropped off was not listed and we found by accident driving by.

DEAN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ralph B. 
Clasificación:
1.0

We have rented 4 uhaul over the past few months and previously used your service many, many times over the years and have always had a great experience up until this last rental. This experience and rental has been the worst customer experience that I have EVER had. If you read through my MANY calls you will understand my frustration. We literally spent over 4 documented hours on telephone calls, 6 hours drive time, had to load and reload the trailer because of unsafe equipment with NO HELP from roadside assistance for TEN DAYS. This is totally unacceptable customer service.

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAROLYN S. 
Clasificación:
3.0

We gave them truck keys upon return. I asked if there was paperwork to confirm we returned truck and car carrier. Told no, we would get email. They were just starting to have lunch. After a week or so, we got a call from UHaul asking if we had returned the equipment as Klings did not sign it back in yet. Not good customer service.

ANGELO D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stan J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
1.0

And i was charged for pads i did not get

Jacob C. 
Clasificación:
2.0

The girls were rude and slow took about 45 minutes I never signed any papers. When the truck was brought around the girl didn't even have me check out the truck for damage I had to ask if I needed to do anything else she got out and just went into the office no communication with me at all

Teresa H. 
Clasificación:
1.0

The drop-off location was very difficult to find. No U-Haul sign that we could see (we later found it behind overgrown bushes). The site was a dump - I really don't think u-Haul would approve of this as a drop-off location given its dilapidated appearance. Disappointed for sure.

Natalie A. 
Clasificación:
4.0

The phone number provided on rental agreement was no longer in service for this location. I had to unhook as the female attendant did not want to get out of the chair.

Leon M. 
Clasificación:
1.0

This location missed checking in the equipment at all! Now I got flagged when renting another trailer. You have really poor customer service and even poorer record tracking. Just to avoid renting from Uhaul again I'll go through the expense of purchasing a trailer. You Suck!

Walter B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Desiree D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
2.0

turned in on a sunday they were closed,left in front of office and key and contract in drop box,never reported it to u-haul main office that was returned,got a call from another drop-off location asking where rental truck and car carrier were? explained to person that i had dropped off ,all equipment at agreed upon location,then was told they sent me a email that location had been changed while i was in route to new home,duh internet not hooked up until 3 days after equipment turned in, person never called back,that all was ok,so i called person back at location that had asked where u-haul equipment was,and women there said all was ok, she had contacted other location and that equipment was all good,then 6 days later i get a call from head office,asking where equipment is,duh you people don't seem to know what you are doing,e-mail,really,when someone is in route,come on people.

Mickey B. 
No se han enviado comentarios para esta ubicación.

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