Customer Reviews for KK Auto Detailing LLC
(U-Haul Neighborhood Dealer)

548 reviews

155 Edwards Ave   Georgetown, KY 40324

(502) 863-1786

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed
  • 11/27/2024: Closed
  • 11/28/2024: Closed
  • 12/23/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

Services at this Location:

Contact Us

(502) 863-1786

155 Edwards Ave
Georgetown, KY 40324

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:30 pm
  • Sat-Sun: 9 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 9/1/2024: Closed
  • 9/2/2024: Closed
  • 11/27/2024: Closed
  • 11/28/2024: Closed
  • 12/23/2024: Closed
  • 12/24/2024: Closed
  • 12/25/2024: Closed
  • 12/26/2024: Closed
  • 12/31/2024: Closed
  • 1/1/2025: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tiffany Thacker 
Rating:
4.0

Customer did not leave a comment.

Gary Maiden 
Rating:
5.0

Customer did not leave a comment.

ELLA BLANCO 
Rating:
5.0

Customer did not leave a comment.

BERNIE ELAM 
Rating:
5.0

Customer did not leave a comment.

Kayla Wolfe 
Rating:
5.0

Customer did not leave a comment.

clayton witt 
Rating:
3.0

Customer did not leave a comment.

Kevin Hocker 
Rating:
3.0

The printer wasn’t working. I didn’t get any paper receipt. I waited an hour to get trailer and hooked up

Amy Smith 
Rating:
5.0

This is the absolute BEST Uhaul location I’ve ever worked with and as a reseller I’ve used plenty of uhaul locations. The BEST by a large margin!

Deborah Buckley 
Rating:
5.0

Great checkout process, the lady was a bit overrun but I guess that shows how many like y'all.

Scott Bacon 
Rating:
5.0

Customer did not leave a comment.

Jose Vazquez 
Rating:
5.0

Customer did not leave a comment.

tammy mooris 
Rating:
5.0

Superb customer service

Jennifer Robinson 
Rating:
5.0

This is always my go-to for Uhaul rental, they are always helpful and professional. Highly recommend.

Mary Crockford 
Rating:
5.0

No improvements needed. I use this location every time I have U-Haul needs and they are always very friendly and helpful.

Jennifer Newell 
Rating:
5.0

Customer did not leave a comment.

Roger Vanhoose 
Rating:
3.0

Customer did not leave a comment.

Michael Baker 
Rating:
5.0

Customer did not leave a comment.

Gregory Wilson 
Rating:
5.0

Customer did not leave a comment.

claudette bowlin 
Rating:
3.0

No comments at this time.

Cheryl Lopez 
Rating:
5.0

I think it would be nice if the unit had phone holders, good for using maps.

Jose Meza 
Rating:
3.0

Arrived after hours 5:30 pm and no one there to help. Tried to do the app drop off and the location would not pull up somwe could finish checking out. Call the 800 # and Nancy was wonderful in finishing up the drop off.

Sam Griffin 
Rating:
1.0

Vehicle had check engine light on and I was charged for a cleaning fee with no explanation.

Ibrahim Abuonk 
Rating:
5.0

Customer did not leave a comment.

Ralph Hornbaker 
Rating:
5.0

Customer did not leave a comment.

Joseph Khalsa 
Rating:
5.0

Customer did not leave a comment.

BRUCE HADDEN 
Rating:
5.0

Great people to deal with

BRUCE HADDEN 
Rating:
5.0

Pickup was great, really good, clear communication. For some reason the U-Haul system didn’t allow us to select the closest location as drop off location. Please fix these issues. Thanks.

Milinda Kannangara 
Rating:
5.0

Customer did not leave a comment.

William McClave 
Rating:
4.0

Customer did not leave a comment.

David Cox 
Rating:
5.0

Customer did not leave a comment.

Felicia Elsea 
Rating:
5.0

Everything was super easy and just as described! Thank you!

Jennifer Hanks 
Rating:
5.0

Customer did not leave a comment.

karl kuhn 
Rating:
5.0

Customer did not leave a comment.

Jeremy Messer 
Rating:
5.0

Customer did not leave a comment.

karl kuhn 
Rating:
5.0

No improvements are needed. Great service. Thank you.

Susan Church 
Rating:
1.0

I don't complain or give feedback good or bad about any product or service but I feel like someone should know. I was taught instead of complaining about stuff offer solutions and you will get further in life. If you would like solutions to the problems below please feel free to contact me. The truck that the online service selected was behind another truck. I am thankful that someone was there even though the store was closed so I could get access to it. I am not sure why if I reserve the truck online why during the self check out process I have to do the same process over again. Also the self check out process took me almost 30 minutes as the system tried to call people. The truck sounded terrible and was in bad shape. It looked like it had been in a bad accident. There were no dollies even though I reserved one online. I had to pay $190 for one that the franchisees were conveniently selling. They blamed U-Haul for not giving them enough dollies.

Dante Tate 
Rating:
5.0

Good location in town!

Cody Jones 
Rating:
5.0

Customer did not leave a comment.

Justin Lewallen 
Rating:
4.0

Customer did not leave a comment.

Letha Burton 
Rating:
5.0

KK Auto Detailing staff was exceptional. Will definitely rent from them whenever I need a U-Haul. Great job!

Brad Young 
Rating:
3.0

When we walked in the first time the person behind the counter greeted me but was eating lunch and told me to check in on my phone with no offer of assistance or asking me if I needed help. I had to ask where to park the vehicle. No wifi to check-in with. When we finished checking in on the app the next person who greeted us was friendly and engaging. There wasn't anything wrong it just wasn't great either.

debra good 
Rating:
5.0

Customer did not leave a comment.

karl kuhn 
Rating:
5.0

Very easy to work with and helpful

allen alexander 
Rating:
4.0

Get the oil changed. Having the light on was disturbing.

Jason Hayes 
Rating:
5.0

Everything was as it should have been. Parking was easily accessible and the area was clean and orderly

Julia Jaddock 
Rating:
5.0

Customer did not leave a comment.

Justin Centers 
Rating:
5.0

Customer did not leave a comment.

ALAN Chaplin 
Rating:
5.0

Very nice and friendly service and he had me in and out quickly.

KENDRICK WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

David Sutton 
Rating:
5.0

Great customer service! Thank you.

Sandy Watts 
Rating:
5.0

Customer did not leave a comment.

Terry Barker 
Rating:
4.0

Customer did not leave a comment.

Karla Mays 
Rating:
3.0

Have your staff to not charge more money than they're supposed to. They're trying to charge me $140.00 for going over 30 miles. I'm willing to pay the .99 a mile but no more than that.

roger muncy 
Rating:
5.0

Customer did not leave a comment.

Jennifer Robinson 
Rating:
5.0

Customer did not leave a comment.

Neil Baker 
Rating:
5.0

Customer did not leave a comment.

Rose Grady 
Rating:
5.0

It was a great experience!

Laura Holman 
Rating:
5.0

Customer did not leave a comment.

jesse moore 
Rating:
5.0

Customer did not leave a comment.

karl kuhn 
Rating:
4.0

GET RID of the UHAUL APP! It is absolutely useless and frustrating to the point I was ready to quit and give up.

Melanie Palmgren 
Rating:
4.0

Customer did not leave a comment.

Bardhi Tefiku 
Rating:
5.0

Customer did not leave a comment.

john leach 
Rating:
5.0

Excellent service

Bryce Peterson 
Rating:
2.0

We were told to leave 2/2 tank of gas, we leftv3/4 tank and was charged 60 to fill it.

Jeff Darr 
Rating:
5.0

Customer did not leave a comment.

Thomas Goble 
Rating:
5.0

Customer did not leave a comment.

john coomes 
Rating:
5.0

Customer did not leave a comment.

Timothy Reed 
Rating:
4.0

Everything, including Helping Hand Movers at load and unload went very well.

Barry Dance 
Rating:
5.0

Everyone at KK Auto Detailing were super friendly and super helpful! I will definitely tell anyone who’s looking to rent U-Hauls to go there!

Jennifer Robinson 
Rating:
5.0

Customer did not leave a comment.

Jonathan Flynn 
Rating:
5.0

Customer did not leave a comment.

Richard Farrell 
Rating:
4.0

The check in app needs some work Took 30 minutes to complete check in.

Richard Peddicord 
Rating:
2.0

The lady at desk was not polite. She told me where to park the trailer then I asked her for a jack to get it unhooked. She said to me just lift it off. After asking another employee for help to get it off they had me move the trailer to another spot. It took 3 of us to get trailer off ball of my truck.

Gary Johnson 
Rating:
5.0

Customer did not leave a comment.

Lonnie Kuhn 
Rating:
5.0

The pickup through the phone was a long process. I would’ve liked the option to upload driver’s license photos earlier.

crystal showalter 
Rating:
5.0

Customer did not leave a comment.

Andrew Hill 
Rating:
5.0

Customer did not leave a comment.

Joseph Freeman 
Rating:
5.0

Fast and easy return. Very happy

ann harris 
Rating:
5.0

The drivers license submittal was frustrating. I uploaded the images to my account ahead of time as prompted. Then I got another reminder to do it. When I arrived, the check in forced me to upload again. That was frustrating. Otherwise it was a good experience.

Shawn Derrington 
Rating:
4.0

You can start by taking that truck to the scrap yard & getting rid of it. That truck was the worst piece of junk I have ever driven. It was very uncomfortable to drive. The seat was terrible, it needs an alignment in the worst way. The truck shook so bad going down the road & has hard to hold onto the wheel. After this experience I'll probably never rent a truck from Uhaul again. You should be ashamed to even have this truck in the fleet. I feel sorry for the next person who rents it.

David Waguespack 
Rating:
4.0

Customer did not leave a comment.

Sharron Saylor 
Rating:
5.0

Very friendly staff

Michael Mizell 
Rating:
4.0

Customer did not leave a comment.

Heidi Rowan 
Rating:
4.0

Customer did not leave a comment.

Kaelan Clark 
Rating:
5.0

Customer did not leave a comment.

Joseph Osborne 
Rating:
3.0

Check out /return process took over an hour due to the app not finding the location. Tried it on two phones, checked the network, settings, restarted and redownloaded, etc.

Joshua Norman 
Rating:
5.0

Customer did not leave a comment.

Jennifer Collins 
Rating:
5.0

Customer did not leave a comment.

tony Hayes 
Rating:
4.0

The staff at K&K were friendly and helpful. But the truck I got had some serious issues! It was old and beat up. It had definitely seen better days. The front end had a bad shimmy in it. It didn't matter if you were empty or loaded. It was there. The red brake light and ABS light kept flashing randomly as I was driving also. Then there was the headliner. It was falling apart along the windshield. It was frayed and tattered and hanging down. It was obvious this truck had seen better day. It needs some work to make it road worthy. I honestly didn't feel very safe driving it. I worked for a truck leasing company years ago. I piece of equipment in this condition would never have been allowed to leave the yard! The box wasn't swept out when I got it either. I swept it out before I returned it. I'd like to know if I get the $25 they charged the last people who used it for not sweeping it out LOL

Dale Spoor 
Rating:
5.0

It was a good experience all around and the people were great

Roy Williams 
Rating:
5.0

Customer did not leave a comment.

Jennifer Robinson 
Rating:
5.0

Truck had a lot of play in the steering should probably be looked at by a mechanic

K. Todd Wampler 
Rating:
5.0

Customer did not leave a comment.

Craig Incorvia 
Rating:
5.0

Customer did not leave a comment.

Tory Schwartz 
Rating:
5.0

Customer did not leave a comment.

Phillip Gregory 
Rating:
5.0

Great service !

Ellen Lawton 
Rating:
5.0

The upload picture and location had a long lag and barely worked. Other than that its perfect!

Dallas Barnett 
Rating:
4.0

Customer did not leave a comment.

Ken DeVasher 
Rating:
5.0

Customer did not leave a comment.

Len Mills 
No reviews have been submitted for this location.

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