Fantastic customer experience from start to finish. Highly recommend these guys here!
RICHARD C.
Customer Reviews for Kiwi Rentals
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everything was perfect from pickup to dropping off
Mary R.It was good
Mitchel R.Reserved over a week ahead for 8am. At 5pm night before I got email changing location to (a U-Haul in bad area of town) and at 12pm. I called first and second location and they said we have no trucks till 12pm and nothing we can do. I had loaders and unloaders scheduled. Lost loaders, unloaders adjusted twice to delays. NOT HAPPY. TERRIBLE SERVICE. I've used UHaul many many times and never had this happen.
Nina K.There was no Hand Truck attached to the vehicle. Would have been nice to have the option.
Derick W.The ladies were friendly and helpful but the short trip could have been a disaster. The put the 5x8 trailer on the ball of our truck and attached the safety chains and advised that we were ready to drive off. We made it safely to the loading point but while loading the first item toward the front of the trailer, the trailer became unhinged from the truck sending the trailer tongue high in the air and back to the ground. This was close to a disaster in so many ways but luckily for us no one got hurt and somehow no damage was experienced. CHECK THE ATTACHMENT YOURSELF--- DON'T DEPEND ON THE NICE PEOPLE AT U-HAUL.
Jeffrey D.The lady did I talk to was so friendly polite and helpful that you have to recommend other people's to use her when you want to rent a U-Haul
Jimmy D.This location is absolutely great!
Hillary J.Everything was excellent
DALE R.Great customer experience.
Joseph B.Make sure your computer system stays up and working.
David S.The owners of this location were so helpful and accommodating. My car has spent most of its life up north in the salt so when we went to hookup the Uhaul trailer the 4 pin connector was very corroded and we could not get the right blinker to work on the trailer. The owner spend at least 30min laying on the concrete cleaning the connector doing everything he could to get the connector working I was ready to give up and get the thing rewired, but he kept working and got the connection to work. I ended up driving the trailer 1,000mi without a problem.
Kaitlyn R.really happy with the friendly helpful service we got at this location.
NICK O.Lower the prices, more employees
Veronica P.Nice contact via text. Walked me through the retuen process quite nicely. Gracias.
Michael Y.great experience, will use this dealer for future needs.Thanks
Anthony R.Shut this facility down. The owners are the worst representatives of Uhaul I have ever seen. I was charged for furniture pads even though I didnt get them and charged a cleaning fee because they found lint in storage bay. The lady refuses to refund me my money too. Absolutely ridiculous treatment and I will never use Uhaul again.
ADAM S.cannot improve - Claire Coleman was explicit, exact and more importantly, friendly - great service - will use this location again.
Larry O.Gentleman was very helpful but the lady at the desk was very rude
William M.Staff were rude and asked personal questions about relationship and made girlfriend cry
Ian M.Gentleman was slow about entering information into the computer system. He had start over twice. Inside the facility it was very hot.
TINA G.Staff was great to work with on my return. I am considering bring my motorcycle here for service.
Vince A.I was kindly greeted when I arrived by a very nice lady with a New Zealand accent. Clean location. Truck was clean and ready for use.
Tammy Q.You could improve by making sure the truck is clean and not filled with roaches and ensuring the customer that it was clean so they didn't have to check before leaving with it. Also, the attitude of both workers was highly inappropriate and rude. Yelling in my face “it's not my problem†about the roaches and accusing me of planting them there, absolutely horrid. I will never return here and am calling the health department on them for the roaches.
Valerie C.Loved meeting the owner from New Zealand! She was so pleasant and helpful. Would rent again here
JOHN CHESLEY A.The couple there was incredibly welcoming and nice. Will go back there for any rental needs.
Robert K.Great Customer Service. Extremely knowledgeable and friendly people
Jeffrey S.Great customer service!
THOMAS R.Staff was so nice to my Mom, even loaning us some cushions, sweet people. Will come back to rent a Harley after I get the motorcycle license.
Becki B.Servicio al Cliente sobresaliente
Brian L.Charged me for fuel and cleaning, when I fueled the truck up to the level it was at pick up and the cab was dirty at pickup and I did not realize I would be charged for the dirty truck seeing it was like that at pickup. The lady running this location was rude.
Deanna A.Nothing ,everything went fine
rose T.Clair and Nick are an outstand pair of U Haul ambassadors. Their location is clean. They are Proffesional and organized. We would recommend this location to anyone.
JAMES Z.Earlier hours on weekend
Elaine M.This was the first time I'd scheduled a rental through the website/app. It was a little disconcerting at first not even seeing a U Haul representative (the door was locked when we got there), but the pickup and return process went without a hitch. I enjoyed the process, actually, and will use it again.
Mike S.Customer service was excellent!
CHENITA B.Rented from 2-4 they were closed by 3:50 I was charged from 2-6
shaniqua A.Charge customers 1 time not 4
Lorenzo B.