Comentarios del cliente para Kirbys

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Kirbys

Grado total:

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fernando C. en

Grado:

El cliente no dejó un comentario.

Robert B. en

Grado:

Kirby's rental experience was effortless, thanks to Evelyn who was very helpful, professional, and friendly. Great experience overall!

Cameron L. en

Grado:

Everything was great I will use you again

tracy M. en

Grado:

El cliente no dejó un comentario.

Daniel T. en

Grado:

I was very disappointed I could not pickup where I scheduled the pickup.

John R. en

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El cliente no dejó un comentario.

Paul A. en

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El cliente no dejó un comentario.

Thomas G. en

Grado:

The lady working was very nice and helped me very much to my satisfaction.

Jonathan C. en

Grado:

They were very helpful in ensuring the trailer was hooked up properly and performed all safety checks, very pleasant lady to talk too. I felt safe and happy renting from here.

Homer M. en

Grado:

Very friendly customer service. Best experience ever renting from uhaul.

Leslie H. en

Grado:

Absolutely great service!

Gary J K. en

Grado:

El cliente no dejó un comentario.

Leslie H. en

Grado:

Everything was good. A previous user spilled something in the back of the truck that had not been cleaned. Over time it hardened. I was unable to get it up. Just make sure it is documented so that new users are not held accountable. I made the Uhaul rep at Sanders aware of the spot.

Richarad R. en

Grado:

El cliente no dejó un comentario.

Arianne V. en

Grado:

The owner was very helpful, courteous, and cheerful! A lovely woman who cared about customer satisfaction and her business.

Robin W. en

Grado:

Very friendly and helpful. Thanks so much for a great experience!

john A. en

Grado:

The trailer I rented was perfect for what we needed to move. The dealer was very helpful at pickup. I'm glad we have this business in our community.

Jim W. en

Grado:

El cliente no dejó un comentario.

Jeremy J. en

Grado:

El cliente no dejó un comentario.

Donald T. en

Grado:

First of all, we were trying to pick up the truck on Sunday morning, however that location did not open until 11:00 a.m. so we picked up the truck on Saturday. We had to go put gas in the truck and the engine light came on. We called U-Haul and had to wait 90 minutes on Sunday for a mechanic to come check the truck out. He fixed the truck and we loaded it. We had to go back to Kirby's to get the tow for the car and she did not have the one we ordered. She said it was not on the order. She hooked the tow bar that had two wheels up on the car, we wanted the tow that had all wheels up however, she said she was not allowed to hook the car on the tow. She sent us to the U-Haul on Warwick and when we got there, they said we needed a block because our car was low to the ground. They sent us the U-Haul on JClyde Morris. They told us they did not have a block. We called the U-Haul on Denbigh Blvd and they said they had it and when we got there the guy said he miss understood and thought we needed the tow bar, he did not have a block. By this time, we did not know what to do or where to go. It was getting late on Sunday and some of the U-Hauls were getting ready to close. We called U-Haul Customer Service and they sent us back to J Clyde Morris. Mind you these are not short distances from each other. We told customer service, we had been there and they said they did not have a block. Apparently, they were not telling the truth. The young lady from Customer Service said they do have a block and to go back there. We went back to the U-Haul on J Clyde Morris and they did have the block and put it on the ramp for the car to get on the ramp. By the time we ran all over town, we used a fourth of the gas we put in that 26 foot truck. As we were driving to South Carolina the engine light came back on. We continued to drive. Once we got to SC, up in the morning, We were late meeting the guys to unload the truck because we went through the same thing all over again to find someone who had a block to take the car off of the ramp. We could not unload until we got the car off and out of the way of the door. The location that Kirby had for us to go to in Columbia, SC was on Elmwood Ave, they could not take the truck nor take the ramp off He said he did not have room for a 26 foot truck. He sent us to another location and they didn't have a block so they couldn't take car off of the ramp. We call Customer Service again and they sent us way across town to the U-Haul on Two Notch Road and they were very helpful and we left the truck and tow there. We suggest that if you have a tow bar rental for a vehicle, you should have the equipment needed to hook any type of vehicle to the tow bar. We lost a lot of gas and time. We did not get to SC until 2:45 Monday morning and our hopes were to be there early Sunday afternoon. We were suppose to meet the guys to unload the truck at 11:00 Monday morning and we did not get there until 12:30 so they charged us to the hour and a half

Joe S. en

Grado:

El cliente no dejó un comentario.

Lee R. en

Grado:

Very friendly, opened up early to accommodate my movers, great customer service.

Michael R. en

Grado:

El cliente no dejó un comentario.

Brice H. en

Grado:

El cliente no dejó un comentario.

Susan J. en

Grado:

El cliente no dejó un comentario.

James A. en

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El cliente no dejó un comentario.

EDGAR D. en

Grado:

El cliente no dejó un comentario.

Alan B. en

Grado:

Excellent service

michael H. en

Grado:

El cliente no dejó un comentario.

robert A. en

Grado:

El cliente no dejó un comentario.

Dave G. en

Grado:

The whole process was streamlined, and everything went smoothly. I’m very impressed with UHaul and would highly recommend. It was nice that the base price included almost a 200 mile range.

Howard N. en

Grado:

El cliente no dejó un comentario.

KYLE D. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Wrenn H. en

Grado:

Lady is super nice. Enjoyed getting to meet her and talk. Great place to slow down and enjoy the simplicity of life.

merlin R. en

Grado:

The rear tire was flat. When I discovered it, it took over two to get it fixed. However, under the circumstances, I believe everyone who helped solve the problem did the best they could.

Joseph L. en

Grado:

Great service as always!

Daniel S. en

Grado:

El cliente no dejó un comentario.

PHILIP U. en

Grado:

El cliente no dejó un comentario.

Joseph Lewis G. en

Grado:

The building and office space is in disrepair and looks rundown. Could really use some renovations. However, service was great!

Mildred S. en

Grado:

The lady was very helpful and nice.

Dave G. en

Grado:

Very friendly and extremely helpful. Enjoyed the transaction!

Jane P. en

Grado:

El cliente no dejó un comentario.

lonnie B. en

Grado:

I love family businesses. Great service, great people.

lawrence B. en

Grado:

Warm and friendly owner.

Denise S. en

Grado:

El cliente no dejó un comentario.

Hudson G. en

Grado:

El cliente no dejó un comentario.

david V. en

Grado:

El cliente no dejó un comentario.

Charles C. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

El cliente no dejó un comentario.

MARY ANN S. en

Grado:

The woman who runs the place I think her name is Evelyn was so sweet and helpful!!! I will recommend her to everyone and it will be my only choice when I need a rental.

matt M. en

Grado:

El cliente no dejó un comentario.

marcel W. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

1. Brand new 20-foot truck, very clean. The radio did not work. I hated driving alone for five hours without a radio. 2. Someone had placed a safety sticker over the speedometer. Result was that you could not read the safety sticker OR the speedometer because all the letters of the sticker and the gradations of the speedometer intermingled. I pealed away the sticker and stuck it between the dials. Now you can read both. 3. I like the safety reminder about setting the selector when the truck is loaded. Good service except no radio. Fix that radio. Thank you, UHaul, for a pleasant experience. David Patterson

Tonya H. en

Grado:

El cliente no dejó un comentario.

art E. en

Grado:

The establishment owner has exhibited the utmost of professionalism for my moving experience. The advice I received made the move so much easier for my family's experience. I would wholeheartedly recommend Kirby's service to one and all. (moving has proven to be a daunting task and all "Bits" big and small helps. MANY THANKS to the neighborhood PROFESSIONAL.

Pamela M. en

Grado:

El cliente no dejó un comentario.

Jen T. en

Grado:

Reservation was at Ace Hardware, but they didn't have our truck when we arrived. Got total crap customer service, had to drive 15 miles out of our way, go to Kirby's which was closed, and stand in the rain trying to do the rental over my phone, including having to re-enter information I had submitted when I made the reservation 3 weeks earlier. The problem wasn't this location-- it was the entire experience.

Nils D. en

Grado:

El cliente no dejó un comentario.

Gloria G. en

Grado:

El cliente no dejó un comentario.

Kathy K. en

Grado:

great

Ruth D. en

Grado:

Wonderful people! Excellent experience!

mellissa K. en

Grado:

El cliente no dejó un comentario.

jackie S. en

Grado:

El cliente no dejó un comentario.

Gerard R. en

Grado:

El cliente no dejó un comentario.

Elizabeth D. en

Grado:

El cliente no dejó un comentario.

Shauntell M. en

Grado:

When I pulled up to this location I thought I was at the wrong place because of how deserted it looked. The employee was very helpful though.

Carl L. en

Grado:

El cliente no dejó un comentario.

Brent G. en

Grado:

The lady working here was very polite, courteous and knowledgeable.

robert W. en

Grado:

Very nice uhaul agent at the counter. The automotive dolly worked great and tracked the truck very good when loaded with the car. Thank you very much. I will use uhaul again when needed.

Michael M. en

Grado:

El cliente no dejó un comentario.

susan D. en

Grado:

Wonderful customer service; very helpful!! Want to rent there again!

Harold S. en

Grado:

The friendly reception that I received got me off to a great day! The thought to give me a courtesy call to let me know that this was a change from the location I book was much appreciated.

kenneth R. en

Grado:

Fantastic service. Great cust. care. Im sure ill use this service again .

stephanie M. en

Grado:

El cliente no dejó un comentario.

KALVIN N. en

Grado:

El cliente no dejó un comentario.

clifford L. en

Grado:

I originally had a reservation for a Tow Dolly at Greenbrier in Chesapeake and someone gave it away. I got a phone call saying they will do the best they can and try and find me a replacement. No luck, i took it upon myself to go to other U-Haul places and eventually found one in Williamsburg. Thankfully MRS Evelyn Kirby was understanding and helped me out very much. Terrible service and no one really cared or was motivated to do any customer service.Whats the point of having a reservation if people just give it away in Greenbrier, Chesapeake. Two thumbs up for MRS kirby and two big thumbs down to the other place. Totally uncalled for.

Kristine H. en

Grado:

Everything was easy. Absolutely no suggestions for improvement.

STEVEN S. en

Grado:

Great staff, quick and easy , great prices

Michael B. en

Grado:

El cliente no dejó un comentario.

Ryan R. en

Grado:

I booked the trailer to be picked up from Ace Hardware in Williamsburg VA. When I got there, they said that they didn't have any at the time. Therefore, I had to drive to an alternate location to get the trailer. Overall, I'm disappointed in the service.

RONALD D. en

Grado:

El cliente no dejó un comentario.

Adrian R. en

Grado:

The lady who provided me my cust svs was wonderful. Not sure of her name but she was friendly and courteous.

richard M. en

Grado:

They had no room to park truck & car trailer.

marvin C. en

Grado:

El cliente no dejó un comentario.

Bruce B. en

Grado:

Evelyn was helpful, informative, and efficient. Truck operated well and pick up and return went smoothly.

Ashanee J. en

Grado:

Stay awesome

art E. en

Grado:

My moving/rental experience was one of the most productive enhanced by the professional, and informative service by Mrs. Kirby. She is a very courteous and special business professional. Many, many thanks to Her and much continued success.

Chun-yu L. en

Grado:

El cliente no dejó un comentario.

Michelle M. en

Grado:

El cliente no dejó un comentario.

Leif W. en

Grado:

Great rental experience.

michael H. en

Grado:

El cliente no dejó un comentario.

Douglas R. en

Grado:

Great customer service

Nicholas V. en

Grado:

El cliente no dejó un comentario.

JOSEPH D. en

Grado:

The inside of the truck cab was very dirty and sticky.I was charged twice for this rental. When I contacted the location to get this resolved the lady refused to assist and was very rude.

John A. en

Grado:

The dealership was closed when I dropped off my equipment. I never went inside or engaged the staff. It's the closest U-haul to my house, so I intend to use it again and recommend it to my neighbors.

Zhonghui L. en

Grado:

The business owner is a very friendly lady, who is very kind and patient to us. I had to disassemble some of my furnitures, and she even lent me screw driver and wrench! I highly recommend this place!

dick G. en

Grado:

not much improvement she id a great job

Jenna B. en

Grado:

El cliente no dejó un comentario.