Comentarios del cliente para Kirbys

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Kirbys

Grado total:

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tracy M. en

Grado:

El cliente no dejó un comentario.

Daniel T. en

Grado:

I was very disappointed I could not pickup where I scheduled the pickup.

John R. en

Grado:

El cliente no dejó un comentario.

Paul A. en

Grado:

El cliente no dejó un comentario.

Thomas G. en

Grado:

The lady working was very nice and helped me very much to my satisfaction.

Jonathan C. en

Grado:

They were very helpful in ensuring the trailer was hooked up properly and performed all safety checks, very pleasant lady to talk too. I felt safe and happy renting from here.

Homer M. en

Grado:

Very friendly customer service. Best experience ever renting from uhaul.

Leslie H. en

Grado:

Absolutely great service!

Gary J K. en

Grado:

El cliente no dejó un comentario.

Leslie H. en

Grado:

Everything was good. A previous user spilled something in the back of the truck that had not been cleaned. Over time it hardened. I was unable to get it up. Just make sure it is documented so that new users are not held accountable. I made the Uhaul rep at Sanders aware of the spot.

Richarad R. en

Grado:

El cliente no dejó un comentario.

Arianne V. en

Grado:

The owner was very helpful, courteous, and cheerful! A lovely woman who cared about customer satisfaction and her business.

Robin W. en

Grado:

Very friendly and helpful. Thanks so much for a great experience!

john A. en

Grado:

The trailer I rented was perfect for what we needed to move. The dealer was very helpful at pickup. I'm glad we have this business in our community.

Jim W. en

Grado:

El cliente no dejó un comentario.

Jeremy J. en

Grado:

El cliente no dejó un comentario.

Donald T. en

Grado:

First of all, we were trying to pick up the truck on Sunday morning, however that location did not open until 11:00 a.m. so we picked up the truck on Saturday. We had to go put gas in the truck and the engine light came on. We called U-Haul and had to wait 90 minutes on Sunday for a mechanic to come check the truck out. He fixed the truck and we loaded it. We had to go back to Kirby's to get the tow for the car and she did not have the one we ordered. She said it was not on the order. She hooked the tow bar that had two wheels up on the car, we wanted the tow that had all wheels up however, she said she was not allowed to hook the car on the tow. She sent us to the U-Haul on Warwick and when we got there, they said we needed a block because our car was low to the ground. They sent us the U-Haul on JClyde Morris. They told us they did not have a block. We called the U-Haul on Denbigh Blvd and they said they had it and when we got there the guy said he miss understood and thought we needed the tow bar, he did not have a block. By this time, we did not know what to do or where to go. It was getting late on Sunday and some of the U-Hauls were getting ready to close. We called U-Haul Customer Service and they sent us back to J Clyde Morris. Mind you these are not short distances from each other. We told customer service, we had been there and they said they did not have a block. Apparently, they were not telling the truth. The young lady from Customer Service said they do have a block and to go back there. We went back to the U-Haul on J Clyde Morris and they did have the block and put it on the ramp for the car to get on the ramp. By the time we ran all over town, we used a fourth of the gas we put in that 26 foot truck. As we were driving to South Carolina the engine light came back on. We continued to drive. Once we got to SC, up in the morning, We were late meeting the guys to unload the truck because we went through the same thing all over again to find someone who had a block to take the car off of the ramp. We could not unload until we got the car off and out of the way of the door. The location that Kirby had for us to go to in Columbia, SC was on Elmwood Ave, they could not take the truck nor take the ramp off He said he did not have room for a 26 foot truck. He sent us to another location and they didn't have a block so they couldn't take car off of the ramp. We call Customer Service again and they sent us way across town to the U-Haul on Two Notch Road and they were very helpful and we left the truck and tow there. We suggest that if you have a tow bar rental for a vehicle, you should have the equipment needed to hook any type of vehicle to the tow bar. We lost a lot of gas and time. We did not get to SC until 2:45 Monday morning and our hopes were to be there early Sunday afternoon. We were suppose to meet the guys to unload the truck at 11:00 Monday morning and we did not get there until 12:30 so they charged us to the hour and a half

Joe S. en

Grado:

El cliente no dejó un comentario.

Lee R. en

Grado:

Very friendly, opened up early to accommodate my movers, great customer service.

Michael R. en

Grado:

El cliente no dejó un comentario.

Brice H. en

Grado:

El cliente no dejó un comentario.

Susan J. en

Grado:

El cliente no dejó un comentario.

James A. en

Grado:

El cliente no dejó un comentario.

EDGAR D. en

Grado:

El cliente no dejó un comentario.

Alan B. en

Grado:

Excellent service

michael H. en

Grado:

El cliente no dejó un comentario.

robert A. en

Grado:

El cliente no dejó un comentario.

Dave G. en

Grado:

The whole process was streamlined, and everything went smoothly. I’m very impressed with UHaul and would highly recommend. It was nice that the base price included almost a 200 mile range.

Howard N. en

Grado:

El cliente no dejó un comentario.

KYLE D. en

Grado:

El cliente no dejó un comentario.

Jason C. en

Grado:

El cliente no dejó un comentario.

Christopher M. en

Grado:

El cliente no dejó un comentario.

Wrenn H. en

Grado:

El cliente no dejó un comentario.