Customer Reviews for Kingstree Hardware Company Inc
(U-Haul Neighborhood Dealer)

150 reviews

110 S Longstreet St   Kingstree, SC 29556
(Hwy 52 S)

(843) 355-3467

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 355-3467

110 S Longstreet St
Kingstree, SC 29556
(Hwy 52 S)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–3:30 pm
  • Sat: 8 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Keith Graham 
Rating:
3.0

Customer did not leave a comment.

DAVID SUMAN 
Rating:
5.0

Customer did not leave a comment.

Alicia McFadden 
Rating:
4.0

Customer did not leave a comment.

cynthia miller 
Rating:
5.0

Everything worked out well ,,, thank you

Charles Mcfadden 
Rating:
5.0

Customer did not leave a comment.

KRISTEN GILCHRIST 
Rating:
5.0

Customer did not leave a comment.

RADLEY SLAVINSKI 
Rating:
3.0

Customer did not leave a comment.

Letha Singletary 
Rating:
5.0

The young man was very friendly and very helpful.

angela lee 
Rating:
4.0

Customer did not leave a comment.

Juanita Page 
Rating:
4.0

Customer did not leave a comment.

TELISHA FULTON 
Rating:
5.0

Customer did not leave a comment.

Estelle Bryant 
Rating:
5.0

Excellent service

SAMUEL PRIOLEAU 
Rating:
5.0

Customer did not leave a comment.

Rhonda July 
Rating:
5.0

Customer did not leave a comment.

Keith Graham 
Rating:
3.0

Customer did not leave a comment.

Curtis Hammond 
Rating:
4.0

Great

Connie Bergquist 
Rating:
3.0

We were INITIALLY told our pick up location was Lake City SC but found out by text Kingtree SC was our pick up location BUT when we arrived, they told us our truck was in Lane, SC. We went to Lane, store was closed until 11am and this was approximately 8:30am. The Lane store was a grocery, liquor and uhaul store that looked like you should be armed before entering, in the middle of nowhere, where 2 females alone should definitely not be. I called the Kingstree location, they said come back there to pick up the truck. And we did. All was fine then, we thought. I asked about the drop off location and was told we could drop it off at any ANY nearby location in Christiansburg VA. then the next day I got a call saying all locations near, in or around Christiansburg were at max capacity and the nearest location was in Roanoke VA, approximately 35-45 minutes away and we would have a charge for incorrect drop off location if we took it anywhere else. But we could call back the next day to check capacity at nearby locations. We couldn't call any nearby locations because they were closed, from 3pm on Saturday until opening on Tuesday because of the holiday weekend, which was past our drop-off deadline. Nightmare. Moving is hard enough, shouldn't renting a truck be the simplest part of it??? I am more than disappointed. People moving have a time schedule, make plans, schedule paid helpers to load the truck. I could go on and on. On a positive note, the truck ran fine.

Stacey Kraft 
Rating:
5.0

Customer did not leave a comment.

Ray Franklin 
Rating:
1.0

Customer did not leave a comment.

jay campbell 
Rating:
5.0

Customer did not leave a comment.

Michael Watts 
Rating:
5.0

Customer did not leave a comment.

Vicki Pressley 
Rating:
5.0

Customer did not leave a comment.

Estelle Bryant 
Rating:
2.0

My reservation was changed by Uhaul at the last minute, customer service was unable to do anything. I asked for a supervisor and I had to explain how your representative could help me. The parking lot was to small to accommodate my rv 25 ft. I had to wait until their customers left the store and then it was a struggle. Unable to load my car at the location. I will never use this location again.

Pamela Boyd 
Rating:
5.0

Customer did not leave a comment.

Rodney McCullough 
Rating:
4.0

Tidied up truck cabin, cleaning & trash removal etc.

WESLEY WIGFALL 
Rating:
3.0

Please make sure the towing equipment is placed on correct.

PAMELA JONES 
Rating:
5.0

You all are great there in kingstree s.c. At ace hardware I’ve been there before they go out of there way to help you if they didn’t have what I was looking for they would call around to help me find what type of trailer I was looking for plz call them an bless them for me

James Berkenstock 
Rating:
5.0

Customer did not leave a comment.

SYLVIA METTS 
Rating:
5.0

People at the location were very knowledgeable very friendly and very helpful would definitely go back to rain again

WESLEY MCCOY 
Rating:
5.0

Nothing service was good

JERRY WASHINGTON 
Rating:
5.0

i had a very good experience.i did not see anything to change.

Eleanor Grant 
Rating:
5.0

All good

Tony Jarrett 
Rating:
4.0

Customer did not leave a comment.

Jonathan Cribb 
Rating:
3.0

I dropped the truck off after hours and did the online return.

Denise Former 
Rating:
5.0

Nothing I can think of except have more furniture and appliance dollies

Denise Bryant 
Rating:
4.0

Customer did not leave a comment.

Denise Bryant 
Rating:
5.0

Customer did not leave a comment.

Thomas Wilson 
Rating:
3.0

Customer did not leave a comment.

DAVID SUMAN 
Rating:
5.0

Customer did not leave a comment.

SHERMAN GREEN 
Rating:
5.0

Customer did not leave a comment.

William Swan 
Rating:
3.0

Customer did not leave a comment.

Jeff brodeur 
Rating:
5.0

Customer did not leave a comment.

Josette Hanna 
Rating:
4.0

Customer did not leave a comment.

JULIUS ELMORE 
Rating:
1.0

I was extremely disappointed with u-haul this go round. I ordered a uhaul truck went to pick it up and no key was set up for me and no one was there to give me a key had to talk to several uhaul people and explain things over and over ( lack of communication) I was extremely upset when I had to go even further out of my way to actually get a truck and then it was only guarantee 30 miles in that contract so of course I was going to get charged even more not to mention I got charged for 2 trucks the first I couldn't even get. Then upon dropping it off I had to go even further. It was just the worst experience I have ever had! I would not recommend to anyone and I definitely will not be using again.

Rachel Chance 
Rating:
4.0

I have had an account with Kingstree True Value for 35 years. The third generation in the store and raising the fourth. If they don’t carry it you don’t need it. Great to do business with.

John Evans 
Rating:
5.0

Customer did not leave a comment.

Stephanie Rose 
Rating:
2.0

Was charged extra for gas and I put gas in it before I returned it, was charged almost 100.00 for cargo van and it was returned the next day to the store which was closed when I returned it and could not check it, not happy at will not use again

AMBER MCCUTCHEON 
Rating:
5.0

Customer did not leave a comment.

Jamie Nelson 
Rating:
4.0

Tight parking for a big truck. Not store owners fault, another truck/trailer (not UHaul) blocked driveway. Could add parking lot signs and lines for UHaul trailers and trucks by size.

John Evans 
Rating:
5.0

Customer did not leave a comment.

Calton McKnight 
Rating:
5.0

Great customer service again

Stephanie Williams 
Rating:
3.0

Customer did not leave a comment.

Amber Smith 
Rating:
3.0

Customer did not leave a comment.

Denise Gibson 
Rating:
5.0

Excellent customer service. Clean vehicle. Will rent from this location again.

Tamara Olaniyan 
Rating:
3.0

Customer did not leave a comment.

Vaea Evalina Wilson 
Rating:
1.0

Customer Service classes Conflict resolution classes Equipment inspection

Troy Evans 
Rating:
5.0

Customer did not leave a comment.

Charles Ethridge 
Rating:
4.0

Customer did not leave a comment.

RYAN ALLEN 
Rating:
2.0

Customer did not leave a comment.

Wendy Fulton 
Rating:
3.0

Please make sure the windows on the truck are cleaned and clear. And that there's no left over trash in the truck from the previous driver.

Pricilla Cutino 
Rating:
4.0

Customer did not leave a comment.

Stevee Scott 
Rating:
5.0

Customer did not leave a comment.

Janet Sumpter 
Rating:
2.0

Why do I have a balance - You know I returned this vehicle way before my time due - I went to the location and no one was there to receive it - a car was there but the location was closed - No I looked in my email and have an invoice and a bill! What the heck!

Mary Starks 
Rating:
5.0

The store was closed. I dropped the uhaul off and took pics of the uhaul online.

Dominique Brown 
Rating:
2.0

Customer did not leave a comment.

tammi mcinnis 
Rating:
3.0

Customer did not leave a comment.

BRENDA MYERS 
Rating:
4.0

Customer did not leave a comment.

dwayne searson 
Rating:
4.0

Customer did not leave a comment.

jamie brown 
Rating:
5.0

Very helpful

Robin McCarty 
Rating:
5.0

Customer did not leave a comment.

Lerone McKenzie 
Rating:
5.0

Customer did not leave a comment.

Craig Henn 
Rating:
5.0

Customer did not leave a comment.

Kimberly Council 
Rating:
4.0

Customer did not leave a comment.

Melba Latimer 
Rating:
3.0

I have never paid so much money for

Michelle Harper 
Rating:
4.0

Customer did not leave a comment.

fleetina tisdale 
Rating:
5.0

Customer did not leave a comment.

Sara Hatch 
Rating:
1.0

I reserved mu U-Haul for Saturday 10/21/2017 in Kingstree. I received a phone call from True Value a few minutes after I had done my reservation online, and was told that they would not be open on Saturday but I could come pick it up before 5 on Friday and they would NOT charge me for the extra day. I agreed and arrived Friday sometime around 2:00 p.m. I signed all paper work stating I was only being Charged $24.79. After returning the U-haul Saturday afternoon I noticed I was charged the 24.79 twice on my account. I called and let True Value know and they said they would re-fund my money. Now here I am almost a month later with NO REFUND. I have called the store many times and the polite cashier keeps telling me that her manager is taking care of it, but obviously has not and the manager also will not call me back. Terrible management!!!! Still waiting on my refund!!!!

Hannah Boyd 
Rating:
5.0

I was very happy with my rental.

MARGARET BARR 
Rating:
5.0

The only problem I have is that my bill is so messed up. Other than that, customer service was great and the truck was ready to go.

Susan Morgan 
Rating:
4.0

Customer did not leave a comment.

Quentin Frazier 
Rating:
4.0

Customer did not leave a comment.

Edgar Baker 
Rating:
4.0

Customer did not leave a comment.

Letia Cooper 
Rating:
3.0

Customer did not leave a comment.

alison maloney 
Rating:
5.0

The clerk was very helpful with my rental .

Evelyn Matthews 
Rating:
5.0

Customer did not leave a comment.

Jeremy Gilchrist 
Rating:
4.0

convenient

JOHN CULBREATH 
Rating:
5.0

Customer did not leave a comment.

Kimberly Bodine 
Rating:
5.0

Customer did not leave a comment.

BRENDA MYERS 
Rating:
5.0

Just continue doing what you are doing. Excellent service and easy for a busy mom

Dwight Fulton 
Rating:
5.0

Good knowledgeable people

john martin 
Rating:
5.0

N/A

KURT LUDWIG 
Rating:
3.0

Customer did not leave a comment.

Tracey Haddock 
Rating:
5.0

Customer did not leave a comment.

Jaqunya Steele 
Rating:
3.0

I rent a 26 ft cab and if I drove 45 mph and up..it shook so bad it felt like it would fall apart. Really need some better maintenance. And I was totally disappointed because I booked it 10 days in advance so I could pick it up in Florence SC..but 1 day prior to pick up date. I was notified I had to drive an hour away for pick up. Unacceptable. They should make arrangements for an employee to drive the truck to the location you booked for.

Leslie Gibson 
Rating:
4.0

When we missed the closing time for the location and brought the trailer back clean and empty at opening the next morning (9am), we paid a full additional day ($29.95?). That seemed unreasonable.

Paul Fuener 
Rating:
5.0

The pick up location was good. However, scheduling was horrible. I originally booked a truck for Saturday morning to pick up in Mount Pleasant, SC. So I booked moving help for 8:30 am Saturday. I was contacted by email Friday morning stating that my time and location changed. There was no way to reschedule the moving help. Everyone I spoke to in the Uhaul scheduling department were rude and not very helpfully. They did not care about my situation at all. I was disconnected twice. I ended up having to drive an hour and a half away to get a truck on Friday to guarantee that I had a truck Saturday morning when the moving help arrived. This was extremely inconvenient and cost me more due to the gas and time wasted to drive there and back. I feel that there should be some kind of compensation for my troubles. I would like for someone to contact me regarding this situation.

Celeste Carnaggio 
Rating:
3.0

1 of the trailer's 4 tires was flat. Noticed this after loading trailer. Had to unload and switch from a 6 x 12 to a 5 x 8 making me do twice the number of trips of 80 extra miles and 2 more hours of driving.

DAVID SUMAN 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN NASH 
Rating:
4.0

Customer did not leave a comment.

Maria Scala 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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