I told the lady at the desk that I would be HAPPY to fold the moving blankets but she told me to NOT worry about it. SHE THEN ENDED UP CHARGING ME $20 or $25 AS A FEE FOR THEM NOT BEING FOLDED UP! I got screwed!Doug G.
Customer Reviews for Kingsgate Storage
(Distribuidor de U-Haul del vecindario)
Nampa, ID 83687
(WE RENT PICK-UP TRUCKS)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.- jue.: 9:30 a. m. - 5:30 p. m.
- Vie.: 9:30 a. m. - 3 p. m.
- Sáb.: 9:30 a. m. - 2 p. m.
- Dom.: 10 a. m. - 2 p. m.
- 7/4/2021: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Evelyn A.
El cliente no dejó un comentario.Pattina L.
El cliente no dejó un comentario.Alan G.
El cliente no dejó un comentario.OSCAR C.
Great customer service I will use the same place in the futureJuan G.
The agent that checked me out was a wonderful woman. She was very thorough in the inspection, kind, and courteous.Mark G.
Nothing... The level of customer service offered by your staff exceeded any expectation I could of had and should be the "BENCHMARK" for all U-Haul facilities. Great Job!Michael C.
El cliente no dejó un comentario.Beverly P.
El cliente no dejó un comentario.Sandra H.
El cliente no dejó un comentario.Tim D.
Nice tee shirtDaryl L.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.Gloria B.
El cliente no dejó un comentario.BILLY EARL C.
Helped quickly and professionally. Accomplished my task and happy it's done! Thanks again!!Joseph D.
El cliente no dejó un comentario.Justin M.
Everything was perfectKent A.
El cliente no dejó un comentario.Rachel W.
El cliente no dejó un comentario.Jacob N.
I have been using Uhaul for more than 20 years and after my single experience with your Kings Gate Storage affiliate I will never use Uhaul again.... and nor will my immediate family. They are dishonest, rude and just plain thieves. There are plenty of other companies I can use.Keith R.
El cliente no dejó un comentario.Jacob D.
El cliente no dejó un comentario.Rodney W.
El cliente no dejó un comentario.Daniel R.
El cliente no dejó un comentario.corey Z.
Keep up the good work.David F.
GREG was AMAZING, very helpful in our needs and would recommend "his" location any time.Ida K.
As my son was driving to pick up the truck, U-Hail was calling me saying the truck we reserved was not yet returned by the previous users; and there would be an hour delay. While I appreciated the call, it just added more stress; also we did not receive a dolly with straps as reserved. So the whole process put us behind by at least an hour, in turn affecting our work crews as well.Joyce L.
Tires were worn almost all the way through on the truck we received. It was a miracle that the tires didn't blow during our 1700 mile move.Robert B.
The furniture pads that were promised were not in the truck. That would have been so nice so that all my blankets and things wouldn't have been used.Angela R.
Easy, excellent service. Thanks !!!Fredrick G.
El cliente no dejó un comentario.Amy R.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.Brittany H.
The rep told me everything was good and I gave him the key to the truck. He did not hand me a receipt. I asked if he needed me to sweep out the truck more before I left. He said as long as I didn't leave stuff or liquids were in the truck, it would be fine.Mario T.
The staff was exceedingly helpful and knowledgeable on the equipment i rentedJohn L.
El cliente no dejó un comentario.Perry H.
El cliente no dejó un comentario.Vito L.
El cliente no dejó un comentario.Gregory B.
The staff was friendly and patient. I appreciated their non judgemental way of asking if I could hookup q11Amanda S.
Stephanie was awesome! She was very patient and explained how the process worked thoroughly. She made the stress of moving a lot easierðŸ¤"Jacqueline B.
The service was good until I called about a question after returning the uhaul and I am still waiting for a call back after the person said they would call me back soon.Miranda B.
A little bit better lighting in the parking lot would go a long way for after hour parking of a 27' truck.Adam R.
Fantastic serviceCirq H.
Nothing to improve on. Shelly and Stephanie were fabulous to work with. They made renting the U-Haul effortlessly. They both seemed truly glad to be helping me and be of service. I would recommend anyone to go out of their way to rent from Kings Gate Storage. Thank you Shelley and Stephanie for reassuring me about my rental agreement and for answering all my questions.Shonna G.
El cliente no dejó un comentario.Bradley A.
I've rented trailers here several times. Always excellent service.Richard M.
El cliente no dejó un comentario.Wayne C.
El cliente no dejó un comentario.Brandon P.
I love your new system for rentals - it was a breeze to pick up my truck! When the pandemic is over please keep the system - I will use it again!! Thanks.Steve K.
I had to honk my horn several times to get the gate open to drop off the trailer. I never did get a receipt or invoice emailed to me. Customer service is kinda we don't gaf attitude. that is normal now a days just did not expect that behavior from a woman old enough to know better.Michael W.
Change your gasoline policy. I returned the truck with more gas than I rented it with,and did not get a credit for that, but I did get a bill for every single mile over the mileage at $0.40/mile! If you are going to get charged for mileage, you ought to get a fuel credit if there is extra left over. This is a terrible business policy for a company to have and it should be changed immediately, that's is equivalent to stealing in my book. It's not as if I could use up extra gas and not get charged for further mileage, and not like I can estimate an exact amount of gas on a cross country move in the middle of winter with a risk of getting stranded! I spoke to some very kind employees who helped me out, but it really should work more like a car rental agreement which is what I really expected.Melody K.
The gal was so patient and kind. We had so many issues getting my discount and payment to go through. But she went above and beyond and made sure i was given the correct price with my discount. She called higher ups to figure out the issue. I would recommend you any day.kylynn J.
The office staff at this location were amazing!Tyler A.
Excellent customer service. Very helpful and friendly. Really know thier business.Patrick S.
El cliente no dejó un comentario.Michael T.
The people at this location were fantastic and very helpful. I appreciated the support and help they provided and I would recommend this location to others.Jacob B.
Everything was great thank you uhaul team!Page L.
El cliente no dejó un comentario.Kimberly F.
El cliente no dejó un comentario.marshall C.
Overall good experience. The app repeatedly said that I did not have service when I was trying to check the truck out. When I checked the truck in the app asked me to put the key back in lockbox #1. There was another truck key in lockbox #1. I was not comfortable putting a second key in the lockbox so I put the key in the orange key return box. Other than that excellent experience and appreciate returning the truck on my schedule.Matthew C.
There is a mysterious $14 payment uhaul gets you with at the end that I still dont know what it was for, but since i was outside in the rain trying to turn my truck via the app with pictures, I just paid it to hurry and go.luke D.
Staff was awesome. They made it very quick and convenient to rent and return what I needed. Will use them again and will recommend them to others. Thanks.Nathan H.
I experienced amazing customer service here! Above and beyond thankful for the help and support the staff gave me as I headed towards a new adventure. I rented a cargo trailer and the equipment was in great condition.Brianna W.
Door needed lubricantsLoren D.
El cliente no dejó un comentario.Ronald J.
We dropped off the truck at night. The previous customers messy moving blankets were in the back and the truck had a chip in it from when we picked up. Hoping I don't get charged for any of this.Andrew J.
El cliente no dejó un comentario.Kristi M.
Trailer was in good shape but dried mud in it.Donna H.
This place was an absolutely amazing experience for me and I will recommend them to any one who need the services they offer.David M.
We had to keep the truck an extra night and was talked to horribly for it and threatened with extra fees.Brande K.
El cliente no dejó un comentario.Brianna W.
I went to the closest Uhaul location first 708 16th Ave south Nampa, they did not have equipment I wanted. He took time to find location with right equipment and reserved it for me.(I'm 70 yrs old and I think he recognized I was a bit computer challenged) great guy. The trailer I rented had a ratchet with a faulty release mechanism on one wheel strap, very difficult to get car unloaded, and the other wheel strap was terribly worn. Trailer did tow nice.Randall N.
Better communication about drop off location. I received two separate locations a day apart. By the time I received the voice mail, I was at the wrong drop off. But the actual location UHaul wanted dropped at was not far. But still, let's get that ironed out at the time of pick up if possible. Over all, fair experience.Kenneth N.
Very friendly and helpfulJessica C.
Had no problem service was excellent.Matthew C.
El cliente no dejó un comentario.Clay R.
Rebecca is the greatest. Thank you for your professional help and great personality.Mark N.
El cliente no dejó un comentario.Ryan M.
Super easy transaction, friendly service. I definitely recommend this place for local Uhaul rentals.Dave L.
El cliente no dejó un comentario.Cathy M.
El cliente no dejó un comentario.Grant R.
El cliente no dejó un comentario.Joseph O.
F150 bed was VERY difficult to get in to. Step was too high and there's nothing to hold onto to get leverage. Nice people !John F.
El cliente no dejó un comentario.Mike N.
Not charge so much. It is costly and I figured one amount then it was almost $30.00 more. The person moving does all the work. I also brought back the truck and trailer a day earlier and and 28 less than my miles allowed me. Gracias por tu tiempo. Cerina Wickhamcerina W.
This U-Haul Dealer has a good setup and their yard is paved, neat and organized. We had no problems.Jeffrey T.
The service was great! Friendly , helpful staff. I will rent from them again.Jeffery W.
Highly recommend renting here. The staff was incredibly helpful!Mishel P.
Friendly and professional. Thank youMICHAEL V.
Was charged wrongly plus paid for insurance on the trailer and he did not sign me up for it. I didn't know this until called to get the over charged fixed and found it out and looked at receipt and indeed insurance not on invoice. So I was charged around 100.00 more than I should have been.Truck was dirty inside and outside the window was buggy. The equipment was in good shape.Kim W.
Always friendly love renting from Kong's gateRodney W.
I don't understand why they charged for Cleaning I'll return it is a cleanChang P.
Everything was great .equipment was ready on timeCharles H.
Great customer service!Samuel H.
El cliente no dejó un comentario.Betty S.
El cliente no dejó un comentario.GREGORY T.