Customer Reviews for Kings of Auto Boat & RV Storage
(U-Haul Neighborhood Dealer)

299 reviews

531 Gregory Ln   Fairfield, CA 94534

(707) 639-1529

Office Hours

  • Mon-Fri: 9 am–2 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(707) 639-1529

531 Gregory Ln
Fairfield, CA 94534

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–2 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

They were not prepared to fulfill my entire equipment order

Ken Sieloff 
Rating:
5.0

Customer did not leave a comment.

Lariza Burgos 
Rating:
5.0

Customer did not leave a comment.

Mark Latino 
Rating:
5.0

It was an excellent experience renting at U Haul. So easy to make a reservation. Great customer service.

Rene Martinez 
Rating:
5.0

Customer did not leave a comment.

Kelly Bess 
Rating:
5.0

Staff was super helpful and efficient!

PETER CHASE 
Rating:
5.0

The gentleman that helped us was awesome. Excellent service!!

Scott russell 
Rating:
5.0

Customer did not leave a comment.

Pam Campanaro 
Rating:
5.0

Very professional and courteous crew!

PAMELA HAWKINSMOSS 
Rating:
4.0

Not the retailer's fault. The trailer interior was clean but the trailer itself was extremely old. The exterior latch that was completely rusted out from top to bottom, the paint on the trailer was so faded you could barely read it (not an exaggeration), and the tires were worn to the point it concerned me. I checked the tires condition every time I stopped for gas.

John Dunagan 
Rating:
5.0

The people at Kings of Auto have been so helpful with my UHaul rentals. I have used their services several times over the years and they are the BEST!

Tim Goncharoff 
Rating:
4.0

I wasn't made aware of open time so ended up an hour early before opening

Danny Mendoza 
Rating:
5.0

Customer did not leave a comment.

JAMIE ALVAREZ 
Rating:
5.0

Uhaul should stop changing pick up locations after booking is confirmed

Kristina Davison 
Rating:
5.0

Customer did not leave a comment.

Sean Brosnan 
Rating:
4.0

Customer did not leave a comment.

Joseph Grupalo 
Rating:
5.0

Customer did not leave a comment.

William Tobin 
Rating:
5.0

Vwy fast and friendly!

HUGO SOLIS 
Rating:
5.0

Easy and they got me in and out and on my way in a timely manner I just had trouble upon returning the van only because I couldn't log into my account but that wasn't their issue!

Teresa Towns 
Rating:
5.0

Customer did not leave a comment.

Stephen Williams 
Rating:
2.0

clicked on a location that have been to befor, filled out info and at the last part i noticed by chance that the pick up location was "NOT" where i wanted, but shouldnt be a problem,,things worked out, but place is a RAT hole

Michael Davis 
Rating:
1.0

Customer did not leave a comment.

Sengthong Senabandith 
Rating:
3.0

This rental location should have the ability to print hard copy of the receipt as requested.

Cynthia Buendia 
Rating:
1.0

Ridiculous situation. Had to walk through tall weeds to access the key box. The truck was siphoned of all gas. I was left with 3 miles to empty. There was no dolly for the rental I desperately needed for my moveand was charged for yet never refunded. I called the company, it was a Sunday and they didnt open for business. I left a voicemail yet never heard anything back even when they opened the following business day about the situation.

Lewis Jones 
Rating:
2.0

The location has insufficient space to return trucks after hours.We were able to make the return in the available space only because an employee who was looking after the dogs opened the gate and was able to authorize a space to park the truck. Also, the amount of photography required in order to return the truck is a major pain. For renters without a cell phone, it would have been impossible. I will NEVER EVER AGAIN make an on-line U-Haul reservation.

Samuel Tannenbaum 
Rating:
5.0

Let your new customers now that you don't except cash payments.

Veronica Olivas 
Rating:
4.0

It’s cool the guys was helpful and friendly

Charles Windham 
Rating:
5.0

I love the return process. I am super happy with the quality of service at this location

taylor venegas 
Rating:
5.0

Hours are not consistent. Person on phone told me they closed at 9 and the internet shows 5.

Virginia Wright 
Rating:
5.0

Customer did not leave a comment.

Carlton Ayers 
Rating:
5.0

Excellent staff great customer service i will always go here for my services

Herb Douglas 
Rating:
5.0

Customer did not leave a comment.

George Mabunay 
Rating:
5.0

Customer did not leave a comment.

Martine Riggan 
Rating:
5.0

Best customer service!

Debra Powley 
Rating:
3.0

Five days before I needed the truck I reserved one through a location in Sonoma. On the day before I wanted the vehicle I was advised that they would not have one and the nearest location that had one was in Santa Rosa. Before I could confirm that they had one they notified me that they would not have a vehicle for me and I would have to drive to Napa. When I arrived in Napa they had no idea who I was or why I was there. He suggested Fairfield but no luck there. I contacted Uhaul customer service and was informed that I would have to go to Susiun City but the truck would not be ready until 12:30 PM on the day that I had to be completely moved out of the home. I was not able to return to Sonoma until after 2PM. Had to work into the night to load all our goods. One of the more trying experiences

jery owen 
Rating:
5.0

Customer did not leave a comment.

LISA HONEYCUTT 
Rating:
5.0

Customer did not leave a comment.

RASHEED RILES 
Rating:
5.0

I was expecting a full tank of gas, but it was only 3/8 of a tank at pick up location. The windshield was dirty at pickup location, but I cleaned it myself.

HOWARD GOLDSTEIN 
Rating:
5.0

Everybody is quick to help and easy to work with.

MELVYN HENRY 
Rating:
5.0

Customer did not leave a comment.

KEVIN WALKER 
Rating:
5.0

Customer did not leave a comment.

JOSEBENNY ESPINOSA 
Rating:
5.0

Every thing was great, keep up the good job. Thanks

JAMSHID FALLAHI 
Rating:
5.0

Customer did not leave a comment.

JENNIFER BLUNT 
Rating:
5.0

Customer did not leave a comment.

JACKSON HARDAMON 
Rating:
4.0

Customer did not leave a comment.

Michael Jimenez 
Rating:
5.0

Professional

POUTOA FUEGA 
Rating:
4.0

Rep was nice and helpful.

Alexandru Ursache 
Rating:
5.0

Customer did not leave a comment.

RODOLFO MELGOZA 
Rating:
5.0

Excellent customer service. Very personable too. Wonderful experience.

Debra Powley 
Rating:
5.0

Very nice, good customer service

nathan preszler 
Rating:
5.0

Great job i love the service keep it up

MICHAEL RODRIGUEZ 
Rating:
5.0

Customer did not leave a comment.

KELLI COURSON 
Rating:
5.0

Customer did not leave a comment.

BRYAN MYLES 
Rating:
2.0

The staff was very friendly and quick to get in and out of there, it was just difficult to get to (far from where I live) and hard to get in and out of the parking lot due to the cramped conditions (cars/equipment) and the proximity to the road. I originally reserved this trailer from a location nearest to my house, it would have been great if there was some kind of means to move the trailer to the location that I had chosen originally (parker road location in Fairfield) since that is what I was really needing.

Ronald Petty 
Rating:
5.0

All good

Brian Courtney 
Rating:
5.0

Customer did not leave a comment.

Andrea Anderson 
Rating:
5.0

We are very satisfied with our first time experience at this location. Keep the good job!

LOLITA DEOGAYGAY 
Rating:
5.0

It was all good.

JOHN KOFOED 
Rating:
5.0

Customer did not leave a comment.

JUAN VILLANUEVA 
Rating:
3.0

Picking up my u haul was a nightmare. My reservation was moved several times from one location to another, and I was not notified. I would not have know this if I had not called the location to check the status and to make sure my truck would be there. This happened 3 times in total. In the end, I was finally helped by Kevin in Oakland who helped me get a free day, as well as extra miles for the trip. The truck ran good except for the fuel consumption. In a 300 plus mile trip, I spent $270 in fuel, and the truck never even reached a full tank, for some reason it always stopped at about 3/4 of a tank. I can’t say that I will choose u haul for my next long trip, but may use it for short journeys.

David Ryder 
Rating:
4.0

Customer did not leave a comment.

SHERRY HAYWARD 
Rating:
5.0

This is a great Uhaul location. Please expand their selection.

PETER PITTNER 
Rating:
5.0

Customer did not leave a comment.

OSCAR PRECIADOZUNIGA 
Rating:
5.0

A good experience. Thank you

JAMES TAYLOR 
Rating:
5.0

Customer did not leave a comment.

randy gans 
Rating:
5.0

Very quick and efficient.

SILVA FOSTER 
Rating:
3.0

Customer did not leave a comment.

Crystal Ridgel 
Rating:
2.0

Customer did not leave a comment.

PHUNTSOK WANGDEN 
Rating:
5.0

Everything was easy ty

Steven Bauer 
Rating:
5.0

Service was very friendly helpful and patient I would highly recommend !

CHIESA CARTWRIGHT 
Rating:
5.0

Employees should not be allowed to smoke in the portable restrooms. Other than that, this location was great. The were very friendly and helpful.

Baptist Lado 
Rating:
4.0

Customer did not leave a comment.

Charlene Hotz 
Rating:
5.0

U-Haul should provide at least two free tiedown straps cargo straps and at least three pads to cover furniture free that come with the truck rental. Even though I always use my own cargo straps it would be a good thing to have on the truck.

matthew doherty 
Rating:
5.0

The guys over there at Kings Auto we're so nice to me. They spoke, they wanted & kept me laughing. I will recommend to anyone who is looking for a U-Haul rental in Fairfield. Thanks, guys you were awesome.

Valeria Lewis 
Rating:
5.0

Customer did not leave a comment.

Karen Maggard 
Rating:
4.0

Customer did not leave a comment.

lora jensen 
Rating:
5.0

Joe Garcia the UHaul manager is great at his job. That Will guy isn't too bad either. Great service! Thanks guys!

William Tobin 
Rating:
5.0

Good Location

TEGRE MILES 
Rating:
4.0

Customer did not leave a comment.

EDWARD MACDONALD CAREY 
Rating:
2.0

Not a single employee was wearing a mask. To be fair, they were prompt and helpful, but were not following public health guidelines.

Timothy Philips 
Rating:
5.0

Very friendly

Peter Pittner 
Rating:
5.0

Very friendly & helpful

SEDEF TURKMENILLI 
Rating:
5.0

Customer did not leave a comment.

CARY OSBORNE 
Rating:
3.0

Customer did not leave a comment.

Raphael Toussaint 
Rating:
5.0

Fast and friendly service and would highly recommend them.

PHILLIP BROWN 
Rating:
4.0

Customer did not leave a comment.

MARTIN BARRETT 
Rating:
5.0

Nothing

LIONELL GILLESPIE 
Rating:
4.0

Smooth rental from beginning to end. Price was excellent

DOUGLAS KNOLL 
Rating:
5.0

Customer did not leave a comment.

Cerise Martin 
Rating:
4.0

The staff was very helpful and courteous and the vehicle was ready to go and performed as expected

John Davenport 
Rating:
5.0

Customer did not leave a comment.

TIFFANY WILSON 
Rating:
5.0

Provide more gas in vehicle, like 1/2 tank full would be great!

Melvora Jackson 
Rating:
4.0

Customer did not leave a comment.

Don Clayton 
Rating:
4.0

Customer did not leave a comment.

Martin Preciadoamador 
Rating:
5.0

Awesome people and atmosphere. 10/10 will recommend them to others

Russel Baker 
Rating:
5.0

Customer did not leave a comment.

roger horn 
Rating:
5.0

Good job

Mike Robinson 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Baculpo 
Rating:
5.0

Customer did not leave a comment.

Kenneth Cushman 
Rating:
4.0

Excellent pre-rental and return service.

Peter Pittner 
No reviews have been submitted for this location.

Additional Services at this Location

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