Customer Reviews for Kings N Queens
(U-Haul Neighborhood Dealer)

180 reviews

3075 Skidaway Rd   Savannah, GA 31404

(912) 525-0253

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 8:00 am - 1:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(912) 525-0253

3075 Skidaway Rd
Savannah, GA 31404

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 6 pm
  • Sun: Closed
Special Operating Hours
  • 12/24/2021: 8:00 am - 1:00 pm
  • 12/25/2021: Closed
  • 1/1/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

LACY L. 
Rating:
3.0

Could not replace gas used, therefore got charged $5/gallon No one available to explain gas tank

Ramsey H. 
Rating:
1.0

Received my truck with no gas

KANYIA E. 
Rating:
1.0

I have been billed two additional days even though I dropped my trailer off at the specified time when booking the rental. I have called and emailed U-haul but have not received a notification that this issue is being looked into.

TREVOR J. 
Rating:
5.0

Everyone was very helpful and quick to get me set up with the trailer. Very friendly service.

Erin B. 
Rating:
2.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

The owners were very nice & went above and beyond.

William B. 
Rating:
5.0

The lady at the desk was so nice and helpful. She was very kind and made sure I was all ready to go.

Skye M. 
Rating:
5.0

Everything was great

Ileane G. 
Rating:
5.0

Customer service was awesome

Judee J. 
Rating:
5.0

Did not receive my two wheel cart or my packing blankets. Need a credit of $50.

Kimberly Sue S. 
Rating:
5.0

The clerk was eager to be helpful and was very much so.

Walt K. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Customer did not leave a comment.

Jamie F. 
Rating:
5.0

Customer did not leave a comment.

Raymond Z. 
Rating:
4.0

Uhaul called us right before we picked up the truck to say that our original location did not have our truck. They directed us to this location. It did not have the right size truck either. They were great, but we did not get the equipment that we wanted. Frustrating.

Elizabeth B. 
Rating:
1.0

U-haul charged me for two days because the location on my phone wasn't recognized. I couldn't get anyone on the phone after several attempts. I called the emergency number and I also texted that number for help on the window. I have used u-haul several times and so has my family. I I am so displeased with my experience in the extra charge for a day with something that was beyond my control when I only have this van for one day .I don't think I will use U-Haul I recommend it to anyone else.

Shemika S. 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
1.0

No one was present at location after several calls man said he had documented my return on Tuesday at 3:30, then next day I got billed for extra day from the people that weren't there till the next day awful experience

WILLIAM S. 
Rating:
5.0

Very friendly and knowledgeable team. Quick and easy process. Thank you!

Jason M. 
Rating:
5.0

Everything went well.

Artis B. 
Rating:
3.0

Was incorrectly charged for an extra day and fuel. Picked up with an 1/8 of a tank and returned it with exactly that amount. I was charged an extra $17. Returned it at 6:30 pm on 7/12 and was charged an extra $40 for 7/13. I called and was told those fees would be reversed and that has not happened as of yet. Very disappointed from the start.

Michele S. 
Rating:
2.0

The vehicle should have been filled with gas.

NEIL G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer P. 
Rating:
4.0

Customer did not leave a comment.

Glenn W. 
Rating:
4.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Customer did not leave a comment.

Rashida H. 
Rating:
5.0

Customer did not leave a comment.

paul G. 
Rating:
2.0

Customer did not leave a comment.

Kayla W. 
Rating:
2.0

The day before picking up the rental, I was told by an associate that the pickup would be an after-hours pickup. That I would just need my mobile app to pick up, and that was not true. I caught an Uber to the location only to have to stand outside and wait for the place to open, being delayed. The rental was one-way. The associate who was checking me out was very rude and the numbers on the keychain were blurred, so I couldn't see the numbers. The passenger area was not completely vacuumed and had paper in the drink holder.

Etoyia A. 
Rating:
5.0

The staff was exceptional, however the additional charges were not clear at time of making reservation.

Christina L. 
Rating:
4.0

Drop off was good. No hassles but have to admit was dreading the experience after the 2 hour pick up time.

Scott A. 
Rating:
4.0

Relatively small location but everyone was very friendly and extremely helpful. My vehicle was ready at the scheduled time and one of the guys drove it out for me to make a quick check before heading out. All instructions were clearly communicated to me and the overall experience was well above average

Douglas K. 
Rating:
5.0

Customer did not leave a comment.

Lynnette G. 
Rating:
4.0

Very friendly location and extremely efficient.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Fred C. 
Rating:
3.0

Customer did not leave a comment.

Alfreda C. 
Rating:
4.0

Customer did not leave a comment.

JAMES I. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

easy turn in

kevin M. 
Rating:
4.0

Customer service was EXCELLENT at pickup location. The truck smelled like smoke (they gave us an air freshener), back of the truck was not swept out and A/C was stuck on couldn't control the knobs. Very hard to turn without breaking off.

Keli Ann B. 
Rating:
5.0

Nothing. Excellent customer service!!!

Christa Q. 
Rating:
5.0

Customer did not leave a comment.

Bridget G. 
Rating:
5.0

Perfect in every way! Very nice people who knew what they were doing.

Mary Nell D. 
Rating:
5.0

Great customer service. Gentleman who connected trailer to vehicle was very helpful.

John A. 
Rating:
5.0

If I don't have to go to another place I'll always choose Kings and Queens. The kind courteous service I get there is above and beyond!

Mary W. 
Rating:
5.0

Always courteous... thoughtful and kind! Great place to rent!!!!

Mary W. 
Rating:
5.0

Customer did not leave a comment.

Charlie W. 
Rating:
4.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Customer did not leave a comment.

Lisa G. 
Rating:
5.0

Customer did not leave a comment.

ABIGAIL O. 
Rating:
5.0

Friendly, helpful folks here. Would definitely recommend.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
4.0

Nice and friendly compared to other Uhaul rentals in Savannah.

ELIZABETH A. 
Rating:
5.0

Customer did not leave a comment.

Ronshall M. 
Rating:
5.0

Customer did not leave a comment.

Clarence S. 
Rating:
5.0

Customer did not leave a comment.

Megan O. 
Rating:
5.0

Customer did not leave a comment.

richard K. 
Rating:
1.0

they charge me twice the doors wouldn't close i had to hold the door close they wasn't knowledgeable of nothing bad business

Chelsea G. 
Rating:
1.0

I was charged for insurance, that I couldn't click off of on my phone, and for whatever reason, I was charged 7 dollars for gas. And I put gas in the vehicle before I dropped it off. After getting charged an extra 26/27 dollars that I shouldn't of been charged. I'll look for other rental alternatives in the future... I would definitely not recommend renting from uhaul

Bradley R. 
Rating:
3.0

Turning the truck in was exhausting having to use the app signing in creating an account taking pictures - it took forever.

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

Brad O. 
Rating:
1.0

I rented the truck last minute and my son ended up having to drive up from Florida to Georgia to pick up. They didn't provide a contract nor check the fuel. The gas tank was empty and he had to put $75 in gas immediately nit knowing that it should have been full. So we had to then return it with a full tank. Location not what I would expect from Uhsul which we have used MANY times. Very disappointed

Karen H. 
Rating:
1.0

There was food in the cup holders, there wasn't enough gas to get to a gas station, they missed our scheduled appointment. And had terrible customer services.

George B. 
Rating:
5.0

Everything was very good

MARILYN P. 
Rating:
3.0

I was dissatisfied and disappointed that I returned the vehicle more then 24 hours in advance of the due date and was not able to get a credit or even a voucher for a future rental. Please let me know how I can get this done.

Jorge S. 
Rating:
5.0

Friendly, professional and accommodating!

Tyler K. 
Rating:
5.0

Customer did not leave a comment.

Wyatt O. 
Rating:
1.0

Hire people who care and communicate!

Bryant E. 
Rating:
5.0

Customer did not leave a comment.

Juanita J. 
Rating:
3.0

Helpful people there, but I was charged $28 for Safe Move. I did not ask for this and at at check-in I was not asked it I wanted it. I never pay for that since my own insurance covers damage. Please credit me $28. I had place an order through the U-Haul site but the local place cancelled it because I was late for pick up. They created a new order for me and added the Safe Move without asking.

Andrew N. 
Rating:
1.0

They charged me double and un necessary fee.

kamlesh M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

robert K. 
Rating:
1.0

There was rotten food in the truck cab. Employees were not wearing masks. I specifically asked for no insurance (safemove) and it was added without my consent. I was not given a receipt in person. I did not realize it was added to my bill until I looked at my email. My car insurance covered me and I did not want to spend $42.00 on nothing.

Angela P. 
Rating:
3.0

Closing time is 6pm. No one there at 4:15 pm

HUGH B. 
Rating:
4.0

Customer did not leave a comment.

Rose M. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
1.0

Customer service

Eric I. 
Rating:
3.0

Customer did not leave a comment.

JEREMY L. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

personnel was cordial and very helpful

Brenda K. 
Rating:
5.0

Excellent experience. Great people to work with. Will definitely do business with again!

Kimberly D. 
Rating:
4.0

No issues with location or staff. Truck reeked of cigarette smoke. I don't know if there is a policy about that or not but, as with rental cars, there should be.

Frank M. 
Rating:
5.0

Nothing at all ! This place went above and beyond! Get place and people

jimmy W. 
Rating:
5.0

Customer did not leave a comment.

Lacy L. 
Rating:
5.0

They are very nice and courteous, thank you so much for your time and service.

ELSIE P. 
Rating:
4.0

Quick, efficient service. I was in and out in 5 minutes, and the charges were exactly what was quoted.

Dilip P. 
Rating:
5.0

Customer did not leave a comment.

Sean E. 
Rating:
4.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

Very helpful and pleasing to work with

Ken M. 
Rating:
5.0

Customer did not leave a comment.

Hunter H. 
Rating:
5.0

Customer did not leave a comment.

Kahlilah T. 
Rating:
2.0

Customer did not leave a comment.

kristi C. 
Rating:
5.0

Customer did not leave a comment.

Eddie D. 
Rating:
1.0

Customer did not leave a comment.

LISA R. 
Rating:
5.0

The customer service was excellent. The office location and area was clean & pleasant. Vehicle needed vacuuming inside.

Faye W. 
Rating:
4.0

Excellent customer service, very friendly.

Sarah S. 
Rating:
5.0

Excellent fast friendly service.

Gregg S. 
Rating:
4.0

Customer did not leave a comment.

Alex T. 
No reviews have been submitted for this location.

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