Customer Reviews for King Self Storage
(U-Haul Neighborhood Dealer)

51 reviews

1417 Tennessee Ave   Etowah, TN 37331

(423) 263-7152

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 4:00 pm
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(423) 263-7152

1417 Tennessee Ave
Etowah, TN 37331

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 9:00 am - 4:00 pm
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Show All Hours

No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Fred R. Grimes 
Rating:
4.0

This was the alternate location. Not the original location for me guaranteed reservation.

DALE TERIBERY 
Rating:
5.0

Customer did not leave a comment.

Ronald Steele 
Rating:
5.0

Location was very convenient and the agent was very friendly and helpful.

Larry Abbott 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Felts 
Rating:
3.0

Customer did not leave a comment.

Karolyn Schmidt 
Rating:
5.0

Customer did not leave a comment.

Ron Duggan 
Rating:
5.0

Customer did not leave a comment.

Bobbie Jean Shelton 
Rating:
5.0

Everything went fine, except for major delays in computer service. Not UHauls fault. The location in my email showed Ocoee Storage and its address, not King Self Storage. This had me waiting at the wrong place for 30 minutes, until I got a call from the correct location.

Ronald Steele 
Rating:
5.0

I would be hard pressed to find anything that could be improved. From the ease of setting up the reservation online, to picking up at the location, and Ms. Patty's efficient and friendly processing of the reservation, it was seamless and easy. There was a small hiccup, with a tire that went flat due to a bolt in the tire. Within 20 minutes, a gentleman arrived at the loading location and working on the tire. A temporary fix was accomplished, and the tire lasted to the drop off point for my stuff, and another gentleman swapped he damaged out for a new one. Everyone was professional and friendly, and made what could have been a disaster into a just an example of the outstanding quality of folks hired by U Haul.

Amanda McMahan 
Rating:
5.0

Would recommend lighting in the rear of building so you can see to return the trailers after hours. It’s very dark. Thank you

Robert Norman 
Rating:
3.0

Clean out truck after last move. Assign correct truck

Walter Colgan 
Rating:
3.0

Seems as though there was miscommunication regarding the payment. I placed the order, gave my credit card, then when the driver picks up the truck at an alternative location from origination, King Self Storage charged it on the driver's Credit card. PART 2 - The truck was supposed to be picked up at Rhodes Storage in Athens and somehow the truck assigned to us was given to another person. So, we had to drive extra miles to Etowah and return to this location creating extra miles. U-Haul apologized for the inconvenience saying they would give me a $50 credit. I still have not received notification of this credit. I am please with U-Haul, but disappointed in the overall handling of this transaction.

sandra hagan 
Rating:
5.0

The agent went above and beyond to ensure we got the equipment reserved even though the U-Haul system was down due to technical difficulties

David Schratwieser 
Rating:
4.0

Customer did not leave a comment.

John Firestine 
Rating:
5.0

Customer did not leave a comment.

SILVIO SITARICH 
Rating:
3.0

Customer did not leave a comment.

Mark Bowman 
Rating:
4.0

Service was good. Representative made sure equipment was hooked up correctly. Explained everything in detail.

davetom odom 
Rating:
5.0

Great people.

Dan Villani 
Rating:
5.0

They marked my gas tank level a little higher than it was when I picked up the truck. They could be a little more accurate about that next time.

Daniel Quave 
Rating:
2.0

Wait till the customer is inside and go over the reservation before just charging my card. It had the wrong drop off location. This could have easily been fixed. Now I have a bill when I shouldn’t.

Chris Harvey 
Rating:
5.0

Customer did not leave a comment.

Chris Stone 
Rating:
2.0

On the car hauling trailer the back two tires were bad they went flat on me missing strap I'm passenger side to tie down vehicle

Rick Cushman 
Rating:
5.0

Sales person was very helpful

Sydney King 
Rating:
5.0

Customer did not leave a comment.

Robert Hall 
Rating:
5.0

Customer did not leave a comment.

Victoria Dain 
Rating:
5.0

Customer did not leave a comment.

Mia Slack 
Rating:
5.0

Customer did not leave a comment.

Chad Hinz 
Rating:
5.0

Excellent customer service! Brand new beautiful truck!

Chad Hinz 
Rating:
5.0

Customer did not leave a comment.

John Harris 
Rating:
5.0

Customer did not leave a comment.

Johnny Morgan 
Rating:
5.0

Customer did not leave a comment.

Robert Hall 
Rating:
5.0

Customer did not leave a comment.

Brenton Tucker 
Rating:
5.0

Customer did not leave a comment.

Robert Leamon 
Rating:
5.0

Very friendly and easy to work with

Greg Eiche 
Rating:
5.0

Friendly, courteous staff. Did a thorough inspection of the truck when I returned it. Good convenient location.

Larry Reed 
Rating:
5.0

Customer did not leave a comment.

Paige Murphy 
Rating:
4.0

Customer did not leave a comment.

Melissa Farris 
Rating:
5.0

Customer did not leave a comment.

Joann Patton 
Rating:
5.0

Patty at your office in Etowah, TN was the most cooperative person one could hope to work with. She made it a good experience for me.

Charles Ensminger 
Rating:
5.0

Customer did not leave a comment.

JOHN THOMAS MATZEN 
Rating:
5.0

Customer did not leave a comment.

jonathan padelford 
Rating:
5.0

The agent was very helpful explained everything so I could understand and when I returned the truck I got the same great service would recommend them to everyone Thank You You U-HAUL

Danny Daigle 
Rating:
5.0

Kings is awesome. Customer service was exceptional and we enjoyed our haul rental experience!

Jason Dahle 
Rating:
5.0

Customer did not leave a comment.

STEVE DESTOSITO 
Rating:
5.0

Very nice people , clean safe location , Will definitely rent from them again.

Bernadine Dillon 
Rating:
5.0

The customer service was Excellent, so easy to work with and made the entire process simple and efficient. I truly appreciate Patty and everything she did to help my sister and I rent a storage unit for our mother and to rent a U-Haul to transport her things.

Angelica Meyer 
Rating:
4.0

Customer did not leave a comment.

Chelsea Stothers 
Rating:
5.0

Customer did not leave a comment.

James Hare 
Rating:
2.0

Shocking experience. Friendly staff but everything else horrible. Got truck half hour late because they couldn't unlock truck so eventually have me bigger truck than I wanted. I wanted truck to seat 3 but middle buckle was missing. Charged me for fuel when I returned with more than I started with. Called me about a lock which there was none. Then I got another call about me breaking a lock on original truck that I never got. Unbelievably unprofessional. I love uhaul but this location I will never use again. What a joke. Please refund me the fuel charge. ASAP. Plus the 50 dollars you guarantee if I don't get right equipment or on time. I am curious

Stewart Livingston 
Rating:
5.0

Customer did not leave a comment.

Michael Richards 
No reviews have been submitted for this location.

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