Customer Reviews for King Boyz Towing
(U-Haul Neighborhood Dealer)

Clasificación:

4.0

The location was closed when we arrived at the location. I called the number on the receipt. The lady I spoke to on the phone was very cordial and helpful. He made the return very easy.

Clasificación:

1.0

The onset of my experience was terrible ! The operators in that area was extremely nice. She re-routed me to the Homewood location and the gentleman in there was very nice.

Clasificación:

1.0

This was literally the worst Uhaul experience EVER. No one was at the location unti 2 hours later, no dolley as I rented then the truck's gas light was on. Plus I was over charged. Definitely would not recommend!

Clasificación:

2.0

I didn't not see any U-Haul signs at all at the location. I had to ask people there to confirm and drop it off. I think there should be some signs installed at this location

Clasificación:

4.0

N/C

Clasificación:

1.0

dont randomly move my location 30 minutes out of the way

Clasificación:

2.0

They did not have the ordered equipment on site and sent me to a uhaul store and the store did not have the proper equipment either. I was almost late to meet my movers because I had to wait at uhaul to get the equipment that I originally ordered. I never even received one pack of the moving blankets.

Clasificación:

5.0

Maybe display the U-Haul logo so folks that are not familiar with where to drop off their truck.

Clasificación:

1.0

They took 4 days to turn in the rental truck. They were not helpful at all. They didn't seem to know what they were doing. Need more training.

Clasificación:

2.0

This location was not knowledgeable about a u-haul pick up and did not have the necessary equipment that I originally needed. Therefore, I had to contact another u-haul facility to go get the materials that I needed when it should have been inside of the truck. It added an extra element to the day that could have been used packing and moving.

Clasificación:

1.0

U-Haul has charged my credit card twice since the rental. This has caused my account to overdraw.

Clasificación:

3.0

What I have to say has nothing to do with the rental location. It has everything to do with poor customer service. I rented the Uhaul truck from Friday until Sunday. On the way to my destination on Saturday evening, I realized that I would have to unload very late on Saturday and in very heavy rain. I had planned to return the truck Saturday night since my schedule on Sunday would not permit me to return the truck on time. So I called UHaul customer service. First of all, I was on hold for around 20 minutes or so, which is completely unacceptable for a customer waiting on customer service. Secondly, and most importantly, when I finally spoke with the customer service representative, I mentioned that I would like to extend my rental by one day and return the truck on Monday rather than Sunday. The rep informed me that my rental was "blacked out" so she could not approve an extension. She had no idea why, except that perhaps someone else had the truck reserved for Sunday. Regardless, she was not able to help, and said that I needed to speak with routing since they controlled rentals. This was Saturday night around 7pm and routing did not open until Sunday at 9am. Sunday at 9am would be much too late for me to make any changes. I needed to know Saturday night at 7pm. Why have customer service if they're not able to offer customer service? Why have a routing department that's not available to offer routing assistance when needed? So because nothing was able to be resolved, I had to unload in pouring rain, when I was perfectly willing to pay Uhaul for an additional day's rental and allow myself better weather in which to unload - win/win for both of us. If customer service is not authorized to assist with issues, there should be someone available who is authorized. That was a totally wasted time on hold and in conversation with someone who was incapable of assisting me. Poor customer service all the way around. In short, it was a very disappointing and frustrating experience. Whatever happened to "customer service"? Perhaps it means something different to Uhaul than it does in my profession.

Clasificación:

3.0

My issues are with the reservation system- wrong size truck was reserved. Went to three locations before I was able to get a 20 foot van. Then, the location I picked up the truck from did not have the moving blankets that I had reserved and had to go the two additional U-haul locations until I found one with moving blankets available and then they did not have as many as I had reserved. I spent 4 hours to pick up the truck and blankets.

Clasificación:

5.0

Thanks to ms holly I was able to move today before the rain

Clasificación:

1.0

Honesty needs to be improved tremendously. I took a picture of the gas gauge before I left my pick-up location to ensure that I returned the truck with the proper amount of gas. I even put a little more than what was needed to be on the safe side. After taking the truck to my drop off location I was charge $44.00 extra for a gas fee. The only response I got from the representative was that I went over on my mileage. The contract that I signed stated that it would be a charge of $0.40 extra for any additional miles. Please pay attention to your receipt and take pictures of the gas gauge before and after.

Clasificación:

1.0

Terrible service, Overpriced Total rip off I would not recommend anyone use uhaul to move

Clasificación:

1.0

UHaul is so far removed from its customer through 1-800 phone numbers and myuhaul.com responses that customer service is non-existent. Because no one takes pride or ownership in the service or product, correspondence is handled in a "not my problem" attitude along with a "here's the number you need to call or the form you need to fill out." I was charged $103 for 103 miles when it was driven 13 miles. For this overcharge, I was credited $60. Why did I have to pay $40 for something I did not use? I will never know because the maze of phone calls and web-driven correspondence never allowed me to speak with the manager that the 1-800 # told me would be in contact. Note to those desperate enough to use U-Haul: take a photo of your starting odometer and final odometer readings and demand the truck begins with a full tank so you aren't left guessing how much gas is needed to return it to their required minimum. It is a game they play to charge you $3.50/gallon for an unknown number of gallons of gas you did not put back in the truck. The time and frustration trying to resolve issues you did not cause result in money in their pockets and I think they know they have you at a disadvantage. I will never use U-Haul again.