Customer Reviews for Kinfolk Co Op & Variety
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was charged the additional Safe Move coverage that I declined. The smell of cigarette smoke from within the building was terrible. The gas tank was not full and the truck was not clean including trash from the previous renters.

Rating:

2.0

Employees were late opening the store

Rating:

5.0

Mr. Sperry was very knowledgeable and friendly. The office and grounds were clean. I've to 2 different places in Greensboro and both were a terrible experience, I will never go back to those places. This place is worth driving the extra miles.

Rating:

5.0

The staff was extremely friendly and very helpful with our Uhaul rental, and they have a beautiful vintage thrift store . I would highly recommend to use this location!

Rating:

5.0

Drop of was simple and staff was friendly. Thank you

Rating:

4.0

I would have preferred to pick up in Spruce Pine, but that's not this dealer's fault.

Rating:

5.0

The Kinfolk location in Marion was excellent all the way around. The customer service could not have been better. The associate was friendly, informative and made renting the truck easy. The truck was spotless and our late return to the property was simple. I would highly recommend this location to anyone needing moving equipment. Friendly, happy people hoping to sustain a local business for us in McDowell.

Rating:

5.0

Ll The sweetest lady😊

Rating:

5.0

Very nice people 👍 everything was great 👍

Rating:

3.0

You sent me to a place 40 miles away from the desired drop off location of Asheville NC

Rating:

3.0

Very dirty and cluttered up. Not a place that should have a UHaul location.

Rating:

4.0

They operated like a business should.

Rating:

5.0

Great place! Friendly and a neat place with its antiques.

Rating:

3.0

From start to finish it’s just been terrible.

Rating:

3.0

My carrier's coverage was spotty due to cloud coverage and there was no available Wi-Fi from any of the stores nearby. I had to drive down the road to check in but because I wasn't in close enough proximity there was difficulties in checking in due to the location detection for the correct location. I would recommend that all locations offer WiFi and the password be retrieved through the U-Haul app to avoid this. Most of my time with both pick up and delivery is taken by navigating the app and waiting for pictures to upload over a cellular network. Also why do I need to give a name for using a U-Haul? I don't give one to rent any other cars and what if they can't be reached or I don't want anyone to know I am renting a U-Haul, such as in a domestic violence situation? Also relatives and friends will also lie easily for their loved ones so it is a irrelevant and unnecessary step that just prolongs the process. If it is still there the next time I try to rent I will find another option. There is also no clear directions on where cars should park at any of these locations while I have the rental. I don't want my car towed while using the service and would expect the service to pay any towing fees for not providing space to park at the location and there are no signs that are provided to print and put in your dash to prevent towing. This is NOT saying anything about this location in particular but instead an issue with the company U-Haul failing to obtain proper information from the location and provide it to their customers.

Rating:

5.0

The staff at Kinfolk Co Op & Variety were friendly and very helpful. They took extra steps to ensure the truck was ready and safe to use. Will definitely use their U-Haul services again.

Rating:

5.0

The owner was so pleasant and friendly. It was a very nice experience.

Rating:

3.0

I had issues picking up my rental using the uhaul app. It took over 45 min to check in. I had to call Uhaul in order to return the rental. This caused me to loose alot of time. The overall experience was ok other than that.

Rating:

3.0

The truck had three quarters of a tank of fuel when I picked it up. It was returned with a little more than three quarters. It was returned three minutes prior to the deadline however due to slow phone reception it was past deadline by the time check in was completed.

Rating:

5.0

They we very helpful and have a nice shop there as well.

Rating:

3.0

Try having your rental sites open every day, and not close for holidays or early.

Rating:

5.0

Smooth, efficient and friendly, I would recommend

Rating:

4.0

It was dark when we returned the truck, so we were not able to go inside the store. However, the customer service agent called to verify if we were dropping the truck off on time. I informed the agent that we were dropping the truck off a day early. When a customer drops a truck off before its scheduled time, there should be a credit for early delivery. Also, I did not know until I obtained the truck that I would be charged for anything over 120 miles. UHAUL should take into account that when someone is moving to a different or new town, they should allow for additional miles since a person is not familiar with the area/town for the truck location drop-off. It was dark and the location was very dark and not well lit.

Rating:

5.0

Awesomely nice people! Well recommended!!!

Rating:

5.0

The people at this place are absolutely awesome, will definitely rent my uhaul from them again

Rating:

5.0

Very helpful, very nice. Would definitely recommend people to use these guys.

Rating:

5.0

I've had to rent UHAUL trucks multiple times, but this was far and away the best experience I've had. The truck I was clean and in excellent condition, the rental process and return was smooth. The staff were extremely friendly and helpful and went above and beyond in making sure everything was going smoothly.

Rating:

5.0

Jason was professional , courteous and helpful. The process was fast and easy. I would highly recommend anyone looking to rent a uhaul … come visit these guys.

Rating:

5.0

The staff at Kinfolk Co Op were exactly that - treated us like family. They were quick to serve us, despite us running a bit behind schedule, and even came around the counter to serve us while another customer was being helped. They were considerate and friendly, and made sure our truck had everything we needed and asked for. I definitely recommend this location. Everyone hates moving, but the good folks at Kinfolk Co Op made our day a lot easier, and we'll be back again at the dreaded move out day!

Rating:

5.0

The gentleman who I don't remember his name was very helpful and polite. It was a great experience renting from them. Now I know right where to go if I need a U Haul. I highly recommend them.

Rating:

1.0

The process took almost an hour. We were charged the wrong amount and we were set up at the wrong drop off location.

Rating:

2.0

It is located up a steep hill with no signs visible from street. Hard to figure out where the counter was inside the antique store

Rating:

1.0

The whole process with uhaul was hard. We tried the ubox and they were not delivered for 3 days. I was on the phone with uhaul for about 6 hours to figure out why! Then I was told that there is a glitch online that it doesn’t show the freight charge that we owed an additional $1500!! So we canceled and had to get a truck and car trailer! I was told for 3 days I would get a discount for my troubles $158 for the truck and 79 for the car trailer. Somehow when we picked up our total was $344!!!! This whole experience is hard and a lie. Uhaul doesn’t seem to care about their customers experiences at all!

Rating:

5.0

They were very nice and easy to work with.

Rating:

5.0

Very friendly and accommodating

Rating:

5.0

The staff was rather courteous not sure of anything to improve currently

Rating:

5.0

Everything was great and went well very pleasant people would use again

Rating:

5.0

Family run business and staff were very friendly and accommodating.

Rating:

1.0

Fix the GPS issues at the site. It took 4 hous to check out the truck and I kept losing service while trying to talk to customer service people. Then after I turned in the key, I drove somewhere where I could actually call customer service and they told me you were going to charge me more because I didn't follow the electronic turn in instructions.

Rating:

4.0

Keepon doing what you're doing

Rating:

5.0

Truck # TT 5911 D shouldn't be on the road. It's a piece of shit. The roof leaks in multiple places and the steering is loose. It wanders, it's like sailing a boat.

Rating:

5.0

GREAT PEOPLE - will do buiness again with them !!!!!

Rating:

5.0

The Uhaul web site needs work.

Rating:

5.0

Excellent service,first time renting will rent from uhaul again and definitely from Kinfolk

Rating:

5.0

Good, although we did have to wash the back out before we loaded our belongings. It looked and smelled as if someone spilled that blue portajohn stuff in the back, and it was caked in the cracks of the floor.

Rating:

4.0

It was a drop off, I did not meet personnel.

Rating:

5.0

Great service. I have rented several sizes of trailers from Kinfolk. I highly recomnend Kinfolk.

Rating:

3.0

The drop-off location was closed on Sunday when I dropped off. Also, there was a LOT of confusion over the drop-off location. When I made the reservation over the phone, I shared my desired drop-off location BUT was told to finalize that when I picked up the trailer. At the pick-up location, they could NOT find the location in the system that I had previously contacted to confirm. After leaving with the trailer, I received a text saying to drop-off in Mars Hill, which is WAY out of the way for me compared to the Marion location requested. I called again and had the drop-off changed to Marion (1471 N Main St) ... and received a confirmation text. Then 2 days after I returned the trailer (and emailed Service@UHaul.com the details and pictures as evidence), I received a message asking when I was going to return the trailer and then telling me I returned it to the wrong location and there could be a "significant fee" (which there wasn't). My recommendation is to finalize the drop-off locations when the reservation is made, either on phone or online.

Rating:

5.0

This group was great. Uhaul sort of sucked the entire time.

Rating:

5.0

Super nice folks and had answers to all my questions. They had what I needed, took payment conveniently, and returning was a breeze. I will definitely go back to them for all my Uhaul future needs!!

Rating:

5.0

The staff were very friendly. I would recommend this location to anyone interested in renting a uhaul

Rating:

5.0

Awesome service