Comentarios del cliente para Kidnetix

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Kidnetix

Grado total:

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Brennan G. en

Grado:

made an appointment to pick up from location at 6 am. appointment was approved and accepted for 6am with 24/7 pickup. got to building at 6 am to pick vehicle up and the location wasn't open until 10 am. called a representative and all they did was say that it is their fault and change my appointment to 10 am. the late pickup really messed up my move.

Luigi C. en

Grado:

Not the best experience at this location. As this is a third party, communication was poor. The person at the desk did not know what she was doing. We repeated several times that we already checked in online and showed the confirmation and we just need the key. She said she has to call her supervisor. We had to wait until the supervisor arrived. I told the supervisor once again we're already checked in and she gave us the key right away. So really there was no point in us waiting. Upon return, their systems were down and they couldn't sign us out at the location. I had to call Uhaul customer service. They tried walking me through it online but the site wasn't working and kept sending me on an endless loop. The Rep on the phone kept saying she can't sign me out and I have to do it myself. After saying several times that the locations systems are down, she said the location can just take down the mileage information and sign us out later. I've called Uhaul several times after to confirm I've been signed out and I kept getting the same answer that the system at the location is down and it hasn't been entered yet. Finally I just got off the phone with the location and she confirmed its been entered. Upon receiving my final receipt I noticed I was charged $42 for fuel when I only used 30 miles. So this has been disappointing as well. Overall not a good experience and I wouldn't recommend. Thanks

Krishnakant P. en

Grado:

The cab floor and seats needed vacuuming. Truck bed had water.

Jason M. en

Grado:

El cliente no dejó un comentario.

Basit B. en

Grado:

This is not acceptable they charge me double of price for only 7 hours 23 km I drive. Shame on your service!

Sandra O. en

Grado:

El cliente no dejó un comentario.

Emily L. en

Grado:

Mileage was entered wrong. We were billed 6x what we actually owed and it has been 3 weeks trying to get our reimbursement. Do not rent from U-Haul.

Melissa S. en

Grado:

El cliente no dejó un comentario.

Noah M. en

Grado:

Actually charge your customer for what they reserve.

Stuart B. en

Grado:

THE CUSTOMER SERVICE PERSONNEL WAS VERY OUTGOING AND ENERGETIC.I KNEW I WAS GOOD HANDS!

Sharifa L. en

Grado:

El cliente no dejó un comentario.

mohsen n. en

Grado:

After 4 days , still don't have my bill , although several times i requested from u-haul office. Today, from u-haul office called my wife and mentioned that why you didn't bring back the truck?!!!!! then call again, and mentioned that we found the truk !!!! in third times, called again and mentioned that why you didn't hand in the key !!! I called U- haul office and explained every thing and finally told me that the truck and its key was found !!!! I was really supersized !!!!

Andre Luis T. en

Grado:

We had a not pleasure drop off, we drop off on July 01 (3:25 p.m) it was a holiday, Question: Is there not camera to proof what time we drop off? really? Are we in 2018?? ) as a newcomer in Toronto we didn't have data to file up the drop form online... Nobody told us about this process before. After that we tried to contact by phone by chat without any success. Only this morning contacting the place we got help. And also we left the truck with more gas than when you rent it and nobody mensure it. Is that the way?

PAULA R. en

Grado:

I had booked a truck for June 29, at 10am. My husband and I were there at 9:45am and we found only an employee on her first day. Do you know what time the manager showed up? 11am By the time, I went back to the location where two helpers were waiting for us, it was 11:30am. What kind of customer service is this? I had to pay those helpers from 10am. I have used u-haul before and I had not this bad experience. I always went to the location on Cartwright and I had great customer service. I was disappointed I had such a bad experience and I wasted more money because I had to pay those helpers who were waiting for us to come with the truck. UNBELIEVABLE. Mrs. Paula Rollo

Gord S. en

Grado:

They hadn’t checked to see if the rental equipment was in the truck as i asked them if we needed to check the van and they said no. We arrived at the storage facility and found out the hard way therental dollies were not there. We called the location twice and they never called us back to explain what happened.

Andrew S. en

Grado:

El cliente no dejó un comentario.

jayantibhai p. en

Grado:

El cliente no dejó un comentario.