Very odd location. I selected 24/7 truck share. I've used this before, but at THIS location, there is no lock box to pick up a key and there is no actual storefront. So I get there, check in, and then it tells me to go to the desk to get the key. There is no desk. 15 mins later (after I called U-Haul to try to cancel the order since I couldn't get the key and since I had started the check-in couldn't cancel through the app anymore), someone calls me and says they're 30 mins away and are coming with the key. Why not just have a lockbox like other locations? Really set our work day, honestly. The truck was nice and the person who ultimately came with the key was very nice and professional, but the logistics of getting a truck at this location is just too much of a headache.BRIAN B.
Customer Reviews for KFM Contracting LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I signed up it said I could return it to any location. When I went to pick it up, they said I had to return it to the same location!! So I had to pay for the trip twice!!! Ridiculous!Maryann L.
The location was remote and on a rough looking street. The person meeting us there was great and we had no issues. The area was not where you would want to meet someone. I was very surprised UHaul would do this.PAUL R.
Very unclear where to leave the truck. Online instructions inadequate. No staff to ask for assistance. I would never recommend this location to anyone.Devin R.
Advertise that the actual u-haul site is literally a piece of lawn behind someone's houseâ€¦make sure the location is staffed and that someone is actually at the location to provide assistance during business hours Also, I was on hold for customer service for over an hour and still no one picked up.Rachel B.