Customer Reviews for Key and Lock of Enon
(U-Haul Neighborhood Dealer)

97 reviews

8630 Dayton Springfield Rd   Fairborn, OH 45324

(937) 340-4592

Office Hours

  • Mon: 2:30 pm–5:30 pm
  • Tue: 10 am–1:30 pm
  • Wed: 2:30 pm–5:30 pm
  • Thur: 10 am–1:30 pm
  • Fri: 2:30 pm–5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(937) 340-4592

8630 Dayton Springfield Rd
Fairborn, OH 45324

Services at this Location:

Office Hours

  • Mon: 2:30 pm–5:30 pm
  • Tue: 10 am–1:30 pm
  • Wed: 2:30 pm–5:30 pm
  • Thur: 10 am–1:30 pm
  • Fri: 2:30 pm–5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The location was fine, now try asking about your disastrous rental and return process. Without prior warning, you demand references who you can call immediately? Hertz can rent me a $150,000 car with just a license and credit card, but you can’t rent a truck? The return process required photos, but none of the photos I took were accepted, and there was no explanation of why they weren’t accepted so I could correct it. if you're going to rely on technology, then hire someone who understands user interfaces. This is my final U-Haul rental. I’d rather drive farther and pay more than deal with your unworkable system again.

Ronald Fryer 
Rating:
5.0

Customer did not leave a comment.

Tamara Tillit 
Rating:
4.0

The technology used for phone checkout was awful. We had trouble receiving required texts. We had to go into the office to get help. It was inconsistent in which phone received the texts. We had trouble getting the process done. It took about a half hour with the office person typing in all the information. Unlocking the lock box was even difficult. Not efficient, lots of room for improvement . Basics are there, execution was poor.

Jeff Remillard 
Rating:
5.0

Customer did not leave a comment.

Debra Reagle 
Rating:
1.0

I drove a total of maybe 76 miles in the 15' truck I rented. And yet I got charged for 274 miles!!! I ONLY DROVE 15 MINUTES AWAY TWO TIMES!! THERE IS NO GOD DAMN WAY I DROVE 274 MILES!!!! THIS KEY AND LOCK UHAUL IN ENON OHIO IS A RIP OFF! The staff didn't seem to know a god damn thing about how to do the online rental, ended up having to cancel and do an in-person rental and even then they still had issues! DO NOT USE KEY AND LOCK UHAUL!!!!

Georgina Brett 
Rating:
5.0

Customer did not leave a comment.

Benjamin Schwab 
Rating:
4.0

The online/call center stated the location was open until 2:00. They closed at noon!! I sat in the drive of the location trying to get help to get the keys. Horrible situation. Then I was over charged!!!!

Cindy Roberts 
Rating:
2.0

Very small parking lot. I was finished with the trailer by 130ish, the place didn't open until 230. Once again customer service came through and sent instructions for after hours drop off.

William Faulkner 
Rating:
1.0

To much to even text only thing I can say really really bad

Kevin Boysel 
Rating:
1.0

The instructions were to pick up the key inside the location. Despite the location being listed as open, it was closed and there was no one there to give me the key for my rental, and there were no alternative instructions for key pickup. There is a lock box on a fence and fortunately the customer service person on the phone was able to get me the code for this lock box and I did get the key, but only after a lengthy wait on the phone.

Richard Turbeville 
Rating:
5.0

Everything went smoothly.

Rahim Shabazz 
Rating:
3.0

According to the documents we got when renting the trailer, using the website to return it after hours meant it was a free return. Instead, we were charged the "after hours return fee". We have used Uhaul many times over the years, but this experience - both the trash left in the trailer when we picked it up, and charging us a fee dropping it off, has left a bad impression.

Krisana West 
Rating:
5.0

Customer did not leave a comment.

Loren Red 
Rating:
5.0

My father was a 25 year plus uhaul dealer. He gave extraordinary service. I feel he would have rated this facility high.

Dawn Wells 
Rating:
3.0

The return process was not explained at all. I wasn't informed about the fee for having the agent check the truck in, I read it, but nothing mentioned that there was a return process or what was involved. I had returned my key and then found out I needed to take pictures. Things like that should be stated upfront.

Afton Gross 
Rating:
1.0

The pick up truck was nasty with food and cigarettes buds under seat also cigarettes smell and ashes also like dusting of stuff from wood and a hotel card in glove boxed

Richard Schofield 
Rating:
3.0

Customer did not leave a comment.

Kenneth Howe 
Rating:
1.0

The location was closed when we dropped off. The lady was still inside I dropped the key off in their drop box waved to her and proceeded to leave. Upon arriving to kroger I received a text saying we needed to check the truck back in by taking photos and failure to do so would result in a 20 dollar fee. We were never informed about this process. I was going to head back after I shopped and check it back in. Leaving kroger I received a payment alert stating that I had been charged by uhaul for the convenience fee... not only did I feel like I wasn't informed I also feel as though I wasn't given enough time to do it.

David Parris 
Rating:
1.0

The vehicle was filthy inside and out../and your website to check it out and in are soooooooooooo slow and it was a terribly aggravating experience

Brandon Buffington 
Rating:
5.0

Customer did not leave a comment.

Travis Gray 
Rating:
4.0

Customer did not leave a comment.

EDDIE SARGENT 
Rating:
3.0

Attendant was more than helpful during the entire process…. Wish I would have went here first

Edge Sergeant 
Rating:
3.0

I have rented three U haul trucks within the past 45 days and this by far was the most disappointing. The cab was not clean, I did not get my did not get my furniture dollies as requested and there was no person in the contact so I wasn't able to go ask for these dollies within the store because they didn't open up until 3:30 in the afternoon and I picked up at 10 AM. While it was easy to get to the location access the key and check in in I was disappointed with the pickup experience.

Timothy Schneider 
Rating:
5.0

Customer did not leave a comment.

Robert Meyer 
Rating:
5.0

Customer did not leave a comment.

Chapri Younger 
Rating:
4.0

Customer did not leave a comment.

William Myers 
Rating:
3.0

Went to return granted it was after hours but when arrived pulled up the online thing to check out ans it would never load so had to leave without doing it. Ans now ended up getting charged $20. I mistakenly forgot to put gas in which was my fault as I had something upsetting happen shortly before so understand being charged for gas. The location didn’t look like much at all

Marjorie Buettner 
Rating:
4.0

Customer did not leave a comment.

Anita Shepherd 
Rating:
2.0

Lady was getting in her car to leave and I asked about problem with app. She had no clue. I had minimal cell coverage and no wifi. Web site would not let me provide fuel amt...app would not let me upload pics. Used web app...pic shows full tank....better not get charged for gas as I picked it up with approx 3/4 tank

PAUL CRUSER 
Rating:
3.0

Customer did not leave a comment.

DANIEL RUTH 
Rating:
2.0

The girl who worked there was rude and wouldn’t help and then we got over charged

Destiny Woods 
Rating:
2.0

truck was very dirty. ashes all over door. stunk. gas was on 1/8th of a tank and there was some issue with the checkout process even though I checked in on line. so it ran me late to the event I was renting the truck for. on top of having to stop and get gas to make it there. terrible

Leslie Spoon 
Rating:
5.0

Customer did not leave a comment.

William Bradford 
Rating:
5.0

The only problem I had was with the check in check out app kept freezing up

Sarah Clouse 
Rating:
2.0

I was unable to open the lock box for over an hour. Which stinks but I wasn’t nearly as frustrated by that as I was with the condition of the truck. The truck was absolutely disgusting on the inside. Not only that but it smelled like someone had been smoking inside, which I thought was against your policy. Overall, extremely unhappy with my experience with Uhaul and the Lock And Key of Enon location.

Colin Barclay 
Rating:
3.0

The app would not let me report the vehicle dirty. It smelled of cigarettes and had ash all over both seats. But when I clicked clean and then submit it went right in to the next step. Truck was nice and ran well.

Brody Lance 
Rating:
4.0

Everything was good until I was returning and I was unable to complete online which was probably a glitch .

Connie Campbell 
Rating:
4.0

Customer did not leave a comment.

Tina Seitz 
Rating:
1.0

Don’t charge an after hours fee an not fully explain it to people. I was not told up front about this fee an even though I returned my truck within my four hour time period was still charged the extra fee. Will not be using this service again unless this issue is fixed

Samantha Swan 
Rating:
4.0

Customer did not leave a comment.

Kallen Bierly 
Rating:
4.0

Customer service employees were nice, but would much rather I did everything online. Hard to get them from behind the desk to do their job. Returned the rental and employee did not want to even bother with checking in the vehicle, and wanted me to do it online. I did not want to do that, and she finally agreed and did her job.

David Kenyon 
Rating:
5.0

This is a small location with unusual hours, but the staff is willing to work with customers to accommodate their schedules.

RICHARD FLETCHER 
Rating:
1.0

I have a complain about this location, as per our agreement I rented the truck at 130pm on a Saturday for 24 hours, the location office informed me that I could drop the key on a "key box" before 6pm, I used the truck for less than 2 hours and returned with full tank, no damage whatsoever and I was still charged an extra day. I'll make sure to voice my complain on all medias if I'm not reimbursed for the extra charges. It is a completely disrespect with the customer the fact that they charge for an extra day even if their Office is closed.

VALDEMAR SANTANA 
Rating:
5.0

Customer did not leave a comment.

Sara Wolfe 
Rating:
3.0

Franchisee had to call U-Haul home office due to change in GUI but they had no idea how to get around the problem. Either leave well enough alone or train staff properly.

Ronald Fenton 
Rating:
4.0

I'm glad I made a point to be there when open. I needed the guidance of an actual person. The phone app is confusing.

Bill Farrar 
Rating:
1.0

I pulled in the entrance and the woman who worked there ran out screaming that I had no business leaving a uhaul truck there. She refused to believe that I was delivering the truck to the correct location until I showed her the paperwork with their address clearly listed as the dropoff location. I pucked up the truck yesterday morning at 10am, and we dropped it off to the Key and lock location at 3:30pm the same day. When I followed the woman into the cigarette smoke filled office, she continued to scream at me, telling me I had no business dropping of a truck that size to their location. I asked her if she needed anything more from me, and she said no after she picked up the office phone and told me, "Someone better come and pick up that [expletive] truck right now." This morning I recieved an email with a receipt from this location of an additional $25 charge for a late dropoff. The receipt claims I dropped the truck off this morning at 9:30am, and not yesterday afternoon at 3:30pm. When I called up their office to dispute the charge, I was initially told by the same woman that was there yesterday that I dropped off the vechicle when they were closed. I told her that that was inaccurate as we were both there inside of the office while she was screaming at me about the truck, so the office was clearly open. At this, she changed her story and said that the fee is due to their having to deal with such a large truck being left on their lot. I asked her if this is the case, why was I not notified of this prior to my having scheduled the rental, not to mention, why is that charge labelled as a late drop off charge on the receipt? She told me that it is just how they had to code it. I told her that didnt make any sense and that this charge needs to be taken off of my debit card asap. She refused to do so. I hung up and called the 1800uhaul number and spoke to a cs agent named Vicky about my ordeal with this location. She immediately offered to file a complaint on my behalf, and said that a refund should be issued within 3 business days or less. This location is a joke.

Toni Caldwell 
Rating:
1.0

You have the wrong email for this. Please stop sending me emails attached to other customers. I called your corporate office, they told me the removed my email address from this order, obviously have not. Please stop sending me random emails...

Ernest Crafton 
Rating:
3.0

Using the farm for someone that doesn’t do a lot with the cell phone wasn’t very good experience I didn’t like it at all and it took a long time to use the phone to get to the links I’d rather deal with someone in person and I won’t never use the phone again they have to be someone there for me to sign a paper with a pencil

marsha ratliff 
Rating:
3.0

mileage and gas recorded wrong on paper work.

bill david 
Rating:
4.0

Customer did not leave a comment.

Jaccob Lloyd 
Rating:
3.0

Customer did not leave a comment.

Eric Ribble 
Rating:
5.0

The process was quick and easy and definitely prefer waiting in a line only downfall is I got charged for a dolly that wasnt provided so it was kind of difficult moving my big items.

Paul Conway 
Rating:
5.0

Customer did not leave a comment.

Jerry Durst 
Rating:
1.0

That lady is crazy. Came out swinging her arms and yelling st us telling us we couldn’t leave our rental there. This was the address for drop off. She was an idiot. Rude and nasty. My uhaul days are OVER. After this fiasco, Penske definitely has my business! We own a business franchise and one of our trucks broke down. I rented a Penske last week. Will never rent from Uhaul or refer . NEVER. Hopefully I never run into that rude witch from the Enon location ever again. She’s nuts.

trisha TURKETTE 
Rating:
3.0

Customer did not leave a comment.

Christian Nasr 
Rating:
5.0

Customer did not leave a comment.

Kellie Miller 
Rating:
5.0

Customer did not leave a comment.

Sean Ingham 
Rating:
3.0

There was a mix up as to where I was too pick up my Rental Truck once I figure it out where I was to pick it up from it was an easy pick up and easy return however a call would have been nice to let me know that they confirmed place was not where I was to go

Vickie Parales 
Rating:
2.0

Streamline your off-hours pickup process. I have still not had any response from my ID verification to pick up the truck this morning. Also, set your key code to something harder to guess.

Jordan Nelson 
Rating:
3.0

Customer did not leave a comment.

Jay Mills 
Rating:
4.0

Customer did not leave a comment.

Mary Ceasar 
Rating:
5.0

The agent was extremely helpful.

Mike Heaton 
Rating:
5.0

Customer did not leave a comment.

Alex Finney 
Rating:
2.0

The lady that I rented from was somewhat sarcastic, and nearly rude.

Jennifer Walker 
Rating:
1.0

The way uhaul runs their reservations is awful.

John Bruns 
Rating:
1.0

I checked in online and it still took 50 minutes for me to get the truck. I had requested a dolly and pads for my move. I was charged for pads but didn't not receive pads. When I inquired about pads she told me it would take her additional time to locate the pads. I requested a credit for the pads since I was charged. Still have not received the credit.

Caressa Millard 
Rating:
5.0

Extremely helpful in resolving problem with mileage documentation!

John Core 
Rating:
1.0

I was charged for rental equipment that i said i didnt want and it was already in the truck. Then i was charged .99 cents per mile when i was told it would only .33 cents. I was also given two different addresses to pick up from and not the correct number to find out where i had to go. Worse place ever!!!!

DANIELLE TEMPLETON 
No reviews have been submitted for this location.

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