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Marshal K
Customer Reviews for Kevs Gasport Auto Sales & Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged a “cleaning fee” even though I had already swept out the truck and returned it “clean”. I suspect the use the excuse of charging a “cleaning fee” often to generate extra fees. Unfortunately I had already left the drop off location before I received the added charge..
Daniel OKeep the lady in charge she is wonderful person
MIKE MThey sent me to wrong location. The email never mentioned the location was not the one I picked. I had to drive an extra 2hs to pick up the trailer.
Flavio GWould definitely use again
gloria bThis comment is more bout process than to do with the rental location. There is just way too much paperwork and far too time consuming to rent a trailer from Uhaul. It took me close to 40 minutes to get a trailer, most of the time was spent on computer checks, paperwork and the like. You need to streamline the process for trailer rentals. It's gotta be; photo the license run the credit card, hook it up, light check and go! No fault of the location, staff were great and very helpfull.
Andre PI was trying to pick up my truck for 2 hours. It would not let me sign into my account because it said it needed to verify my email but it wasn’t sending me anything. I am very disappointed
Derek DThis is a moving company that absolutely dropped the ball assisting with my moving experience. I ordered a uhaul box truck(that was fine) but I ordered 2 XL BOXES 2 med 2 large and TAPE I paid $19 for those items but they WERE NOT PROVIDED IN THE TRUCK. I called customer service about 10 times because I was moving for one day only and needed the additional boxes and the tape. No customer service rep could help me I was even hung up on and spoke to a supervisor who still couldn’t assist. I was told the boxes/tape weren’t on the receipt. Well that’s funny because I have the screenshot of the order(items and amount) and the pending transaction for $19 from my card so that’s strange. I was never provided the moving boxes after spending over an hour calling different customer service reps and a sup. Horrible moving experience, I probably would not use this company again and just get friends/family with trucks. Will be much cheaper and way less stressful.
Brittany MVery friendly and helpful people
Sandy SI have been unable to upload any photos for my check in!!!
Joseph HLack of enthusiasm with customer service inside store.
mark SWe have used Kiev’s before.
Debra HThis was the worst experience with them renting a U-Haul. First, after completing everything on my phone when we get there, they say they need more verification, which was to speak to someone who could verify my authenticity. This was 830 in the morning. After 45 minutes on the phone with the representative. We were now able to get the combination to the truck. The lock was corroded. The combination was not working for them to now have to transfer us to a new truck which was twice the size. While we were going through this, there was another couple at this location experiencing the exact same thing. I don’t think I will ever use this service again not a great experience.
Mia BMake sure equipment has no mechanical issues before renting it
Erik HThe office people where I rented were outstanding in every way ! And tge technition made it easy
michael rThe service was excellent. I would recommend it to a friend.
gary bDrop off and check out was a breeze. Very friendly and helpful on the phone and in person. I would definitely recommend.
Shelley PRented 26' it was a great truck, the best we ever rented. It was clean, no payments with anything.
Valerie RDrop off was handled very efficiently. I never had to enter the actual building as I was met in the parking lot. The whole thing took about 5 minutes.
Joseph HWe accidentally looked the keys inside and they claimed to have no back up keys....bullshit. I was charged 75 extra for opening the door,(they claimed to have broken the window to get in) as well as a 81 dollar cleaning fee. Who rents vehicles and has no spare keys!? Cleaning fee was bullshit !
debra vGreatful for Uhaul!
Tatum LYou need fix the glitch in the self pick application. When get to the section asking for a tax number a zero is shown. Without any explanation it's just there and you assume you can go forward if do not have or need such a number.BIG mistake. Without deleting the zero you can not go any further. I spent almost 2 hours talking to six of your specialist and nobody knew the answer. If it weren't for my sister asking what would happen if tried do erase the zero , I probably would have totally given up! Otherwise everything else was 100%
Fred VI am so appreciative of Kevin Crofts Jr. and his staff at Kev's Gasport. When he returned my call, he saved me mileage and aggravation. Mr. Crofts and his staff took good care of my needs for the day, and supplied me with a good piece of equipment to complete my job.
Kim SThe Customer wasn't the problem..the Mobil/Virtual Process was! Very confusing, Fustrating, and time consuming! Nothing but problems and I verified everything and spoke with 3 Representatives! Definitely wouldn't recommend that Process to anyone..ever!
Daniel DStaff at both sites were friendly and helpful!
betsy fReceived Vehicle with a contract that had misstated fuel level. Drove vehicle for 27 miles and fueled it to exactly where it was (4 gallons). Was charged regardless because fuel was at '9/16' instead of '5/8'. Owner inflamed situation.
Paul WCan't think of anything--everything was perfect
David BThe location was flexible and able to work with us on our schedule changes due to the weather.
Katie SVery nice people
kevin hThe sideview mirrors do not adjust. Because of this my liability as well as U-Hauls would be enormous. i can't believe U-Haul would build and rent trucks with such an incredibly dangerous oversite. Because of this i didn't rent the truck and wasted my day.
CALVINWARREN RMost everything was fine & went well, but try not to send folks on a 30 mile, wild goose chase to get a hard copy of license when it was never really needed. It was never scanned as stated it had to be.
Joanie FCustomer service was excellent. People were very easy to work with. Equipment was very well maintained will definitely them again.
Janice BThere paperwork said 5/8ths tank to return the truck hopped in the truck and there was only half a tank. Took picture of dash and went on my way figuring they would fix it when I get back. Nope they said I need to put more in or I will get charged bringing it where I found the gas chage
Joseph SCharged me over $300
Derek DThey were so nice and helpful
Cynthia Lnothing greta
Christina EEasy self return large area for return. Just want to add I called the 800 number to change the drop off location and sat on hold for 1 1/2 hours so unacceptable
STEVENTHOMAS RExcellent
Jeff W