El cliente no dejó un comentario.David P.
Customer Reviews for Keremeos Fas Gas
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Better customer service. Did not even come out to see us off or if everything was ok.Ken D.
El cliente no dejó un comentario.Colleen V.
The location itself and staff were fine, but being told the day before our trip we'd have to drive 2.5 hours ONE WAY to get the truck from Hope, AND NOT even have the car tow dolly available totally ruined all our plans. Not only did we have to leave work a full day earlier than planned to get the truck and inconvenience our employer, we had to work out a way for me ( a nervous inexperienced driver) to drive behind my husband for our 20 hr trip! I was in tears and I don't cry easily. We are in our 60s and have health issues...it was a mess. The stress this screw up caused was unforgivable. They didn't even have the moving dolly there...had to get it in Hope later. Jag, the man who had to tell us all the bad news was kind enough to give us a big discount which was very much appreciated... but this company makes promises it cannot keep. Beware of that fact.Peter F.
El cliente no dejó un comentario.Glen O.
Truck was very old. This wasn't an issue from a reliability standpoint. The truck made the trip without breaking down but it sure made the drive far more stressful than necessary as the headlights, wipers and the ride quality were poor. The lack of power was also an issue. This is all in comparison with large Uhaul trucks I have rented in the past that were all later models.Jason T.
Booked weeks in advance and didn't get the truck size I needed and had to do extra trips costing me a crap load more money. What bull shitMichael N.
Was a very good experience and I will do it again.Stephane D.
Well, the trailer I rented was in very good condition. However the Lic. Plate was from New Hampshire and therag was expired.Thane S.
El cliente no dejó un comentario.Arthur A.
El cliente no dejó un comentario.Michael G.
The o e guy was very unfriendly while the other guy was the one sitting g I. The cab watching the meter while I filled. Also I was told it's a 15 footer. Well when you get to the ferry it's a 22 footer. The lady at the ferry says this happens all the time . So why do t you just tell people what it really is. Next time it would be cheaper to buy my own van and resell when I'm finished.Teresa K.
El cliente no dejó un comentario.walter M.
El cliente no dejó un comentario.Mark H.
The outside of the trailer was filthy dirty (winter roads). The inside was clean and it did seem well maintained. That would be my only complaint.Spencer A.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Lucie T.
El cliente no dejó un comentario.Mike G.
El cliente no dejó un comentario.ISABELLE K.
Jag, was easy to deal with.BRUCE DOUGLAS W.
El cliente no dejó un comentario.Charmaine W.
Rented at short notice - no problem for Jag at Fas Gas in Keremeos, BC - he was very helpful & professional.Gramham B.
To improve U-haul could maybe rent me a vehicle that is available at this location and not sent me an email 2 days before pick-up that I will be getting a different (bigger) truck. Luckily I was able to take time off work to drive this bigger truck because we attempted to rent a van so my wife was comfortable driving it, bigger truck ....not so much. When I picked the vehicle up I then had to clean it to feel comfortable driving it and also sweep out the back before I could place my stuff in the truck, very poor attention to detail. And hopefully you can teach the depot to check the vehicle back in when I return it so I don't get emails telling me to return the vehicle days later, anad having to explain to a U-haul rep that I did return it. I have to say this was the worst experience renting a vehicle I have ever had.Stanley T.
The owner seemed very genuine, he handled things quickly, everything seemed to be done fairly!!WILLA D.
El cliente no dejó un comentario.Sandra S.
El cliente no dejó un comentario.Edmund S.
Owner operator, couldn't be bothered to reply my messages. Had to go in person to book vehicle, day of pick-up, he was 35mins late, meanwhile I had people waiting for me at my destinationâ€¦very maddening. There's no transparency. The cost wasn't even listed anywhere at any timeâ€¦when I did get the cost, 24.95 per day, then the list of extras came in â€¦. Unbelievable!!!â€¦.. get your transparency together !!!ROBERT W.
El cliente no dejó un comentario.Rudger T.
The owner came from his home to assist, greatly appreciate that.John S.
I rented a 10 foot cube van to retrieve furniture from a retailer 30 miles away. I thought that, surely, I could deliver my own furniture cheaper than the retailer's own delivery service, I ended up paying more than the $100 that the retailer would have charged for their much bigger truck and their two person crew. Their fee would have included setting up the new furniture and disposal of my old furniture plus the packaging from the new stuff. Something is way wrong with your mileage rate for this vehicle if it cost me more than the retailer delivery fee.Raymond B.
El cliente no dejó un comentario.John P.
The air conditioning did not work and the cab could have been cleaner. Mechanically it ran good.melissa S.
El cliente no dejó un comentario.Rod A.
Excellent service, very knowledgeable.. Very nice,neet truck . Would recommend to everyone, and if I need a rental again I will choose u-haul and fas gas Keremeos again.Sue P.
El cliente no dejó un comentario.Gorden Y.
The trailer we rented was deficient because the wiring was not operable. I had to rework the wiring to connect the lights.Nicholas S.
Bad costumer service, bad attitude !!!MARCEL M.
El cliente no dejó un comentario.KIMBERLEY H.
El cliente no dejó un comentario.Brian R.
More availability of regular cargo vans , none available in 3 cities and the cost of the 10' was considerably more.Floyd T.
Awesome service, nice clean well maintained moving truck. Would recommend to everyone. Family run Buisness makes you feel right at home and special as they do for all their customers.Sue P.
El cliente no dejó un comentario.Perry C.
El cliente no dejó un comentario.Jeffrey H.
I called to confirm the trailer 6x12 availability as I needed to take it to Vancouver to move my brother and then come right back. They confirmed it was going to be there so I booked it online. Checked in the day before online and no issues. Showed up at 7:00 on way to Vancouver to pick up and they said they didn't have that trailer. They said I should have received a call the day before but I didn't. I was very upset. The guy just said. Well...what do you want to do. I was forced to take the smaller 5x8 at regular price as my brother had an elevator booked and had to be out this day. We didn't not have enough room for everything and luckily could leave stuff at a friends until our next trip. I called the uhaul office and they did credit me $50 but was such a pain. Not sure I will book through them again.Alexander G.
The guy running this place kept picking at his nails, very unhygienic almost told him to lay off his fingers and get a manicure, but the location is clean and staff are friendly.cora M.
El cliente no dejó un comentario.EILEEN B.
Fuck your hats!Mark B.
I was charged drop off wrong location fee. I dropped off at my designated place.AARON L.
El cliente no dejó un comentario.Marc K.
El cliente no dejó un comentario.Michael S.
No improvement needed!!!!Larry O.
El cliente no dejó un comentario.Candace F.
El cliente no dejó un comentario.Janice S.
I did not chose Collision Damage Waiver for $10.00. Why was I charged this on my credit card today. I am not happy with this and it needs to be returned to my credit card. Eric Enger...eric E.
El cliente no dejó un comentario.Brenda R.
El cliente no dejó un comentario.CHARLES H.
Gas Tank was not full when truck picked up. Discrepancy between where gas guage pointer actually was between renter and sales person resulting in $35 gas charge for a travel distance of 8 mi. Even though I filled the tank to the position when I received the truck the rational was that I siphoned the gas out. This questioning of my honesty results in making U-Haul my very last resort for the next rental.RONALD B.
Friendly and helped in the setup to my hitch and plug in.PETER A.
El cliente no dejó un comentario.Joanna M.
First trailer was very dirty and snow covered, the attendants could not pull it out of there yard. I had to retrieve it with my own truck. The lights didn't work on the first, so we had to hook up a second unit. We loaded the unit in Penticton and hauled it back to Coquitlam, everything that was at the rear door was soaked and dirty from road spray. A credit to my card is in order!!!THOMAS N.
This is a side business for them, and the general staff could be more willing to help. They defer everything to the owner, who is often not on site during business hours. I said yes to recommending them, as there is no other choice in this area, so I am grateful they are here. Just will know in future that I need to add an extra hour onto pickup time, and some onto drop off.Joanna M.
El cliente no dejó un comentario.GRAHAM B.
This comment has absolutely nothing to do with the apecific location i had to use just a general comment about uhaul. I am not likely to recommend to anyone to use uhauls services as they made my moving as stressful as you ever could. I did not appreciate the run around, lack of communication and just general poor customer service. Will not use or recommend againROBERT B.
El cliente no dejó un comentario.JOHNATHON J.
Not a good idea to givel my personal information for U-Haul van over the phone when I picked up my van. Had to wait 15 minutes for van to arrive. Van was not at Fas Gas in Keremeos.Jerry H.
El cliente no dejó un comentario.Cindy B.
Have blankets available and dollyAnn H.
They made the drop off there quick and effortless.Kyle L.
El cliente no dejó un comentario.Ryan J.
El cliente no dejó un comentario.CHRISTOPHER A.
I'm still waiting for a partial refund as I didn't drive the full 150Km that was estimated that I paid for. I attach receipts and photos of the speedometer and pick-up and drop-off.SHYANNE C.
The truck driver's door didn't close properly, took a real slam to get it to shut. The truck cargo area filled with water during a rain . . . way too much water to call it a leak - it's a design flaw.ROBERT A.
El cliente no dejó un comentario.Michelle B.
Attendant was very helpful and friendly. Facility and equipment were well maintained. The entire process of booking online and picking up the equipment was easy and went smoothly.Chloe T.
El cliente no dejó un comentario.Keith O.
El cliente no dejó un comentario.Lisa S.
Jag provided us with excellent customer Service and had the exact trailer size we needed. I will definitely use that location again and have already recommended it to others.Charlie H.
El cliente no dejó un comentario.Joy P.
Owner was very professional and provided speedy and helpful responses to my questions about rental Upon return of the trailer unit he again assisted me with all necessary steps and checking over of the unit and processed my return / inspected unit and checked out unit for any damages . Gave Aok and I was on my way. Thank you for the wonderful experience! Rick HoyRichard H.
El cliente no dejó un comentario.antonio C.
El cliente no dejó un comentario.Nikolas H.
Nothing, everything was just perfect.Mark O.
El cliente no dejó un comentario.Dawna C.
Jag the owner has it all under control and works well with customer No problems encounteredRonald S.
El cliente no dejó un comentario.Candace C.
El cliente no dejó un comentario.Keith B.
El cliente no dejó un comentario.Bernadette F.
Great peoplebill E.
Very pleasant experience. Staff were very helpful.Mark O.
Hassle free rental...Judie M.
El cliente no dejó un comentario.Kirsten S.
El cliente no dejó un comentario.Jagdeep S.
El cliente no dejó un comentario.Bobbi-jo S.
El cliente no dejó un comentario.wayne S.
El cliente no dejó un comentario.Jaswinder S.
Very easy to deal with and friendly. Accommodated my schedule.Adam C.
I made a reservation in princeton bc. to pick up the truck but was contacted a day before i was to pick it up because someone else rented it from underneath me. Im not sure what the point of making a reservation is if it guarentees absolutely nothing. Then i had to drive 45 minutes out of town to pick one up in the next town, i was credited $50 and had the mileage deducted but it still doesnt cover my time or the fuel and a friends time to drive my personal vehicle back. Im pretty sure the u haul fuel pump is going out and will potentially strand the next family that tries to use it, it stumbles and backfires when leaving stoplights and whenever you go over 1/4 throttle, it needs to be looked at by a mechanic before it returns to service, also the blower resistor is burned out on setting #3 Oh and the door seals on the passenger door are worn out and it makes a whistling / screaming sound when going down the highway. On top of that, then when i went to return the truck in nanton alberta, the u haul guy in the gas station was asking why my bill was going to be $2800, then he told me that i had drove over 9000km because he had the wrong odometer reading photo on his phone from earlier. And to top it all off i picked up the u haul truck and it had 1/4 tank of fuel and i returned it with 1/2 a tank and was told that i would not be credited for the additional fuel that i left in the tank even though i had receipts in hand from the last place i filled up. So unless i go back tonight and syphon out the tank to get my $50 (roughly) back i guess ive just made a donation to u haul for free. Overall i am less than impressed with the customer service and the vehicle i was supplied with. I would not recommend your company as i feel your quality of service is below average, and in my opinion needs some serious work.Travis E.
El cliente no dejó un comentario.Roy L.
Very friendly, 100% Happy with the drop off locationJames M.
El cliente no dejó un comentario.David D.