Pick up location was nasty and unfriendly
Chris Hoover
Customer Reviews for Kentucky Food Max
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was very dirty and when I picked up the U-Haul I was charged double and was charged for things. I didn’t ask for very very very disappointed and will never be back to this location.
Stefanie MccoyI was late I called to figure out where the store was. I’m not familiar with downtown Louisville. They gentleman did help me find the store, but didn’t help me in any other way.
emily storyCobren lo correcto le ponen muchos. Cargos extras
Marlon TeranThis location had homeless people lying around where the 2 UHAUL trucks were parked. The area smells of urine. I was a bit afraid to leave the truck there. You may want to check it out.
DIANA SULLIVANI was charged for fuel even though I refilled tank to the same level it was at when I picked up. Also was charged for a 2nd full day because I returned it an hour late.
William GallagherWe arrived at 5:20 pm to return our rental which was due at 5:30. Very small lot, so difficult to park the rental truck. Took the app quite awhile to upload all of the photos, so it was close to 5:45 before all of the information was uploaded. I hope you don't add late fees due to this.
Susan TalwalkarTurned the vehicle in a day early and got charged $20. Said the vehicle was on 1/8 tank of gas and I have a picture with it on 1/4 as I turned the truck off. Charged $92. Will not use uhaul again.
Jack LykinsIt was a scary place to drop off. A lot of people hanging around. The clerk at the gas station was nice and said just drop off the key in the box. No one there to represent U-Haul. But it was a Sunday, so I guess that's how it works.
Nancy Hyler