Customer Reviews for Kentucky Food Max
(U-Haul Neighborhood Dealer)

18 reviews

800 E Kentucky St   Louisville, KY 40204

Office Hours

  • Mon-Sun: 10 am–10:30 pm

Services at this Location:

Contact Us

800 E Kentucky St
Louisville, KY 40204

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–10:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

He is a scam

Timothy E 
Rating:
1.0

I returned the vehicle but did not receive a receipt then later was charged unnecessary fees.

Shane G 
Rating:
3.0

Everythung was fine with the location, but the app is TERRIBLE. It makes me never want to use the self service or recommend it to anyone again.

Keri P 
Rating:
3.0

$100 deposit and a $100 sub charge? And didnt Tell me the details of renting I could have rented a cheaper truck thanks and the milages pay? Outrageous

Richard B 
Rating:
2.0

Pick up location was nasty and unfriendly

Chris H 
Rating:
3.0

Customer did not leave a comment.

Donovan M 
Rating:
1.0

The truck was very dirty and when I picked up the U-Haul I was charged double and was charged for things. I didn’t ask for very very very disappointed and will never be back to this location.

Stefanie M 
Rating:
3.0

Customer did not leave a comment.

Nathan S 
Rating:
3.0

Customer did not leave a comment.

Darcy E 
Rating:
3.0

I was late I called to figure out where the store was. I’m not familiar with downtown Louisville. They gentleman did help me find the store, but didn’t help me in any other way.

emily s 
Rating:
3.0

Cobren lo correcto le ponen muchos. Cargos extras

Marlon T 
Rating:
2.0

This location had homeless people lying around where the 2 UHAUL trucks were parked. The area smells of urine. I was a bit afraid to leave the truck there. You may want to check it out.

DIANA S 
Rating:
5.0

Customer did not leave a comment.

MARY L 
Rating:
1.0

I was charged for fuel even though I refilled tank to the same level it was at when I picked up. Also was charged for a 2nd full day because I returned it an hour late.

William G 
Rating:
3.0

We arrived at 5:20 pm to return our rental which was due at 5:30. Very small lot, so difficult to park the rental truck. Took the app quite awhile to upload all of the photos, so it was close to 5:45 before all of the information was uploaded. I hope you don't add late fees due to this.

Susan T 
Rating:
3.0

Customer did not leave a comment.

dan l 
Rating:
2.0

Turned the vehicle in a day early and got charged $20. Said the vehicle was on 1/8 tank of gas and I have a picture with it on 1/4 as I turned the truck off. Charged $92. Will not use uhaul again.

Jack L 
Rating:
3.0

It was a scary place to drop off. A lot of people hanging around. The clerk at the gas station was nice and said just drop off the key in the box. No one there to represent U-Haul. But it was a Sunday, so I guess that's how it works.

Nancy H 
No reviews have been submitted for this location.

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