Customer Reviews for Kent Storage LLC
(Distribuidor de U-Haul del vecindario)

550 comentarios

1665 E Main St Suite B   Kent, OH 44240

(330) 968-2121

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: 9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(330) 968-2121

1665 E Main St Suite B
Kent, OH 44240

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8 a. m. - 4:30 p. m.
  • Dom.: 9 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Penelope H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsay S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tori J. 
Clasificación:
2.0

The lock on my key box was stuck and I was told by the customer care agent to drive to another location that was approx 7 miles away. She also said that I will have to pay for the extra mileage when the inconvenience was caused on U-haul's part! This was a ridiculous solution provided along with a very rude tone.

Aishwarya P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Niles G. 
Clasificación:
3.0

The rental truck that I was given was clean but was in need of mechanical attention to the steering components as there was a delay in the response of the steering . The steering wheel was greatly off center also which did not make for a pleasant driving experience.

EDWARD K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY H. 
Clasificación:
5.0

Greg and company have always been a pleasure to work with. Knowledgeable, friendly, and willing to help as best they can. Thanks a bunch!

Chris W. 
Clasificación:
5.0

Better customer service at reg number and scheduling phone number... Better and safer equipment. I had 4 panic attacks due to all the issues due to my anxiety. I will never recommend or use uhaul again!!

trace W. 
Clasificación:
4.0

The online check in wouldn't work so I called the next morning and the gentleman was very helpful and understood our frustrations. Very nice guy. Cannot remember his name.

Dylan W. 
Clasificación:
5.0

Fast and friendly trouble free

MARK R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi C. 
Clasificación:
5.0

Great customer service, clean and great experience

Elizabeth R. 
Clasificación:
5.0

Nada

Olatunde O. 
Clasificación:
4.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeremy R. 
Clasificación:
3.0

I had significant difficulty with the online truck return process. I followed the directions for turning on location services with my phone and it still would not work. I had to use my mom's phone. Location services did work but the process restarted several times. This caused significant frustration after a very long and exhausting day. Additionally, I was to drop the truck in Twinsburg which was on my way home, but was rerouted to Kent which added to my drive time to get back home.

KEARA B. 
Clasificación:
5.0

We were scheduled to drop the unit off on Monday and did so on Sunday. When I went into the office and dropped off the keys and paperwork, I was told thanks and we left. I got a call on Monday asking where the unit was. Apparently, we were new to the area and saw the sign not far from my daughter's new apartment, we dropped it off at the wrong place. Had he checked it in we would have corrected the problem on the spot and the huffy tone phone call could have been avoided.

Mary J. 
Clasificación:
5.0

Very helpful and friendly. No pressure. The whole experience was great. One comment about the website. I thought when I reserved a storage unit on line, I was renting a storage unit at the same place as I was renting the truck. The storage unit was 10 miles away so I chose another option. To avoid future confusion, this discrepancy should be highlighted

KEITH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM U. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark V. 
Clasificación:
5.0

Everything went great. Your man was there and ready for me first thing Saturday morning. Truck was clean and in no need of any repair.

Mike F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aakaash P. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nana M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARGIE J. 
Clasificación:
5.0

I needed a van at last minute notice. It was a fast, convenient, and pleasant experience. ¡Gracias!

SHARON G. 
Clasificación:
3.0

Better app for after hrs drop off. The app kept saying I wasn't sharing my location which it was and I couldn't process the return I just dropped the keys in drop box and left

TIERRA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TONYA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

NATALIE B. 
Clasificación:
5.0

Great people, so helpful. I love dealing with Kent storage, it's a pleasure every time. Professional and very kind people. Thank you for everything.

KATY R. 
Clasificación:
5.0

A++++

MICHAEL W. 
Clasificación:
5.0

Very professional the 8+ years I rented . Thanks Greg

SHAWN D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard L. 
Clasificación:
5.0

The ONLY thing they was a bit confusing was when we dropped off the truck after hours abd the receipt holder paper said we had to go into "My dashboard" and hit "Return my truck." Maybe because we were checked in by a person we didn't have that option and spent more time than we needed to returning it. (Not sure if us just putting the keys in the box was ok). In the end we did/called the next day to make sure we did right and everything worked out. Jackson at that location was AWESOME! Very professional and knowledgeable and helped us tremendously! Would definitely go back there if we ever needed Uhaul again!

Ariane B J. 
Clasificación:
5.0

The employee is professional, attentive, knowledgeable and courteous

Kyra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE W.  |  Overall Experience 
Clasificación:
4.0

I would have liked to have seen the vehicle cleared of snow and had a better sense of its preventive maintenance checks given that they knew I was taking the vehicle on a 300-400 mile journey. I view this as similar to a rental car agency where they show that to you prior to departure to give you a sense of safety and security. Recommend U-Haul do the same.

MARKJ M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY L. 
Clasificación:
5.0

I have kept my things here for the last 5+ years. Greg and staff have been helpful, kind and understanding. I have often traveled and had to call with questions. Staff always assisted and helped me out. I would highly recommend this facility. It was clean, well maintained and safe. Never had an issue. Thanks for all that you've done. I will miss having my stuff here.

VERA H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAIRE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAMEN D. 
Clasificación:
5.0

Warn customers to close back door of truck slowly

Yuval P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keshia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeryl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aleksandr D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEXANDR O. 
Clasificación:
5.0

Again a top notch operation and personnel. Your employees are wonderful assets for you.

Cynthia M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frank R. 
Clasificación:
5.0

The person was extremely nice and helpful! A great return experience!

Corri F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen B. 
Clasificación:
3.0

I paid for a dolly and moving pads and they weren't in the truck when I picked it up for rental.

Ashanti B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Heather J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
3.0

Mobile phone pick up is just fine and convenient, however, this poor management from personnel on E17th caused a delay in our move and time is something you can not get back. Not to mention the liability sustained should I have had an accident and truck wasn't in my name. Not a happy customer.

JENNIFER K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

Always great customer service, highly recommend

Sierra W. 
Clasificación:
3.0

El cliente no dejó un comentario.

david P. 
Clasificación:
5.0

Excellent customer service.

LORNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregg T. 
Clasificación:
5.0

Greg at Kent storage was great and helpful. Very courteous and professional.

Greg P. 
Clasificación:
5.0

The two young men working were very pleasant! My experience dealing with the Kent location was an A+!

HEATHER C. 
Clasificación:
3.0

The back Cargo space had some dirt/rocks in it when I picked up. I had to clean it a little bit.

Mingliang X. 
Clasificación:
1.0

Have a more convenient location when I have a reservation ahead of time. The convenient location I had to go to added an hour to the trip and about 30 miles. Terrible experience

Ken M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Davita W. 
Clasificación:
5.0

Easy check in process. No trouble scheduling and everything delivered as promised. Would use again and also recommend to others.

Erin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
5.0

This was a simple drop off and the gentleman that was working came out and took the truck and moved it for me to his lot there was nothing to it. I voiced my complaints to him and told him how unhappy I was with U-Haul and that was that.

Kimberly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Evan L. 
Clasificación:
3.0

The truck was filthy. There was drink spilled in the cup holders and onto the floor, thick layer of dust on the dash. You would think with the prevalence of COVID the truck would have been disinfected between rentals. Very disappointed.

David H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Steven M. 
Clasificación:
5.0

Thank you!!

CHRISTOPHER W. 
Clasificación:
5.0

Our original reservation was for the Ravenna location and the equipment was not at this location when we arrived. An email was sent to advise us the day before but why couldn't they have the trailer at Ravenna as we reserved? This caused a delay in our schedule . No fault of the Kent service- just disappointed with the logistics

linda C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BIM O. 
Clasificación:
5.0

I originally made the appt. at the west main store for a 10' Van for 8AM. I had some unforseen problems and could not make the 8AM but at 8:27 I got a text saying appt. at 9AM. then at 9:33 got a text saying 10AM.I tried calling and was told by your automated voice that I had a 20 min. wait time. When I got to the west main store they gave my van up to someone else and had nothing else available. That's when they sent me to the Kent Storage for a cargo van.None of the texts said anything about cancelling my reservation. What makes the difference what time I pick the truck up, you are going to bill me the same amount. Very frustrating and disappointed in the west main service. They even lied and told me they texted me and called me. I have no missed calls or text mess. about a cancellation. Kent Storage *****West Main 0

Jack G. 
Clasificación:
5.0

El cliente no dejó un comentario.

leann T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

I had a very good experience. Friendly, effecient and right on time. Gracias

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcia D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Marvin W. 
Clasificación:
3.0

Preventative maintenance sticker was from 2016. Pretty concerning when pulling a car with the trailer.

Salvatore D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joeslyann D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

Since I had an auto transport tralier-- difficult to find space to park. App for leaving after hours was great

Mary K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

Due to it being winter, the van was covered in salt which made it very difficult to examine for scratches/damage. But what can you do? We did our best. Jackson was working at the time. He was courteous and quickly got us on our way. Vehicle was fairly new and very clean inside.

James F. 
Clasificación:
4.0

El cliente no dejó un comentario.

LEE H. 
Clasificación:
5.0

Very easy drop off process. In and out.

Caitlin G. 
Clasificación:
5.0

They had the trailer ready and hooked it up for me. Fantastic experience.

Robert M. 
Clasificación:
5.0

Have non-smoking trucks available for people who do not smoke.

Villa D. 
Clasificación:
5.0

Very clean and well maintained units. Customer service was great.

Kristin V. | Reservación
Clasificación:
5.0

We have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.

Jennifer L. | Reservación
Clasificación:
5.0

The facility is clean and well kept, and the employees are friendly and well informed.

David S. | Reservación
Clasificación:
5.0

Very friendly and professional

Douglas P. | Reservación
Clasificación:
5.0

Easy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.

Rachelle B. | Reservación
Clasificación:
5.0

Very helpful staff

JENNIFER W.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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