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Lisa S.
Customer Reviews for Kent Storage LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The staff is always friendly and helpful. In addition to their friendliness, they are extremely efficient. I highly recommend using this facility. I will when I need them again.
Pam M. | Overall ExperienceGreat people to work with. Nice clean place. Thanks
Robert G. | Overall ExperienceWe rented a tow dolly with our truck rental to tow my SUV from Ohio to Michigan for our move, after loading the truck up and getting ready to leave we went to load my SUV onto the tow dolly. One tire strap was either cut or ripped making it too short to strap the tire on so we ended up having to leave my SUV behind and come all the way back to Ohio to get it and drive it back to Michigan causing me to have to pay double gas as well as still having to pay for the tow dolly when it was completely unusable. My advice is the check the equipment with your vehicle before leaving U-Haul!! They don't reimburse you for their faulty equipment!
Michelle H.Have the truck gas tank at least 3/4 full. I had to get gas when I first picked it up and then when I dropped it off…trying to get it back to 3/16 full. I put $28 dollars in it to drive 40 miles. The attendants said I was getting $8.00 gas credit but I could not see it on my screen. The attendant was very nice but the entire gas thing was shady. Not impressed especially with the price of gas now.
GAIL I.Great experience as always. Simply outstanding
IAN L.The man who helped me was nice and professional!!! He answered all my questions(which was quite a few this being my first time ) everything went smooth
MONICA H.Helpful staff
LISA S.Greg at Kent Storage is a true asset to your Organization! Always ready to help
JOHNETT B.-When we set up the trailer unfortunately we forgot to tighten the coupler. I found out when losing the vehicle and was able to figure out how to tighten it. -Although the daily flat rate was initially offered with a 10% discount, unfortunately we needed to get the vehicle moved the same day and the truck and trailer were in use the following day. I think it would have been fair to offer the daily rate but inform me they needed returned that evening which I already planned to do. We paid significantly more for a daily rental using the equipment for less time. It would've been helpful to have the reservation agent bring this up as we are on a limited budget. We also could have picked up from another location which had the truck and trailer available for the next day. Although the truck and trailer met our needs, I am leery of using this again because of the extra cost and how much extra it was for the same rental as the daily rate.
MICHAEL A.Have staff go over exterior of vehicle with customer to confirm any damage. Show customer where gas door release is. I believe I put more gas into the vehicle than I needed to on return. Person who checked me in said to return it at 'same level at which I received it' and it appeared to be full. When I filled up it on return noted the gauge was over the F. The MPG was only 10 miles based on the gas I replaced.
MARY S.Noticed some rat poop in the garage when hauling out our stuff and had to use old clothe to brush it off! Needs mouse traps in the back corners of the storage!
JEFFREY B.The truck was not well maintained nor had a thorough maintenance inspection between renters. I made it less than 10 minutes from home before having to pull over with a blown out tire. I then had to wait an hour to have the tire changed. When the guy changed the tire he said “this has been like this for a long time, there's even a birds nest down hereâ€. The tire had dry rot which doesn't happen overnight. This could have definitely put myself at great harm. There should be a better inspection done by workers before giving someone a box truck to drive around.
Kylie H.Owner was very knowledgeable and helpful. He went above and beyond to make sure we were satisfied
GARY DUANE G.Kent Storage is easy to deal with and I would definitely recommend them!
DEANNA M.It is very hard to locate. It is not behind Acme as we were told by the Akron office. It is located behind with one little sign at a storage unit. it only had two trucks sitting there and the one we took was filthy inside and out. It reeked of smoke. The employee was excellent and helpful. He made it a good experience.
Jeff F.Kent Storage was great and fit all of my needs . Nice friendly staff and a safe environment.
Rachelle M. | Overall ExperienceGreg was very professional and it was a pleasure doing business with him. I know there was confusion the last couple of weeks, on my part, but he was very patient. I thank you for everything!
PATRICIA R. | Overall ExperienceI had a great experience storing items here for 8 months, in a 5' x 10' non-temperature controlled unit. When moving out, in October, there were stink bugs living in my non-sealed containers. Nothing was damaged- and the price was great.
Clover Q. | Overall ExperienceI was very pleased with the helpful, friendly staff. All of my questions were answered, calls were returned promptly, and all my needs were met when I contracted to store my daughter's things for the summer. Excellent service, reasonably priced.
Cherylyn C. | Overall ExperienceVery nice guy great customer service easy return process
ARNETTA W.You did not include a dolly when I had paid to reserve one. I had to spend time/mileage on my moving day to go to another location to rent one as I picked up before you opened.
Anna M.Poor location it is not noticeable. It sits behind a little plaza The equipment I reserved was not In the truck when I got to my destination.
JERRY B.We were very pleased with the service provided. Especially since we are Internationals, sometimes people tend to take advantage. Not with Kent Storage. Plus the price was so affordable. Thank you Greg and Staff.
Johanna P. | Overall ExperienceBetter directions on where you facility is actually located. Fix your website in order to accurately locate for mobile check in. Make it a faster process to get your truck and go. I waited 30 minutes just to be helped.
JENNIFER M.Friendly, came and met me when I pulled up. Asked about any issues (none) and unhooked the trailer for me.
Pete W.Very helpful staff member and pleasant to deal with.
Mark F.Great communication. Swift, efficient check-in. Thank you!
David G.This associate was amazing however our overall experience was dismal. We searched for a location for a truck and found one in central Akron. We drove Kent to Akron only to find out they had changed our reservation to Kent. The Akron employee was extremely unhelpful and somewhat rude. We then had to drive to our original starting point. Waited in line with another employee who said they had more reservations than vehicles, only to find out our reservation was at a different location un the city. We had no idea it even existed. Our truck was the only vehicle there. How does a company take reservations for more vehicles than they have and change locations? I know of no restaurants that book more tables than they have then tell the customers that they have a table at another restaurant across town. This was ridiculous and put us way behind schedule.
ANDREW S.It was within a mile of my destination very convenient.
ANTHONY M.The gentleman who helped me was wonderful.
Traci T.The truck itself was clean however there was an odor in the cabin of the truck, that was not pleasant.
CATHY Z.Everything went smoothly and was perfect! Gracias.
DINA H.Actually I was disappointed that I could not rent from Streetsboro, OH. Consideration of the renters location would be advantageous. Certainly the company could have trucks in needed locations when they are reserved several weeks ahead.
james H.The lock on my key box was stuck and I was told by the customer care agent to drive to another location that was approx 7 miles away. She also said that I will have to pay for the extra mileage when the inconvenience was caused on U-haul's part! This was a ridiculous solution provided along with a very rude tone.
Aishwarya P.The rental truck that I was given was clean but was in need of mechanical attention to the steering components as there was a delay in the response of the steering . The steering wheel was greatly off center also which did not make for a pleasant driving experience.
EDWARD K.Greg and company have always been a pleasure to work with. Knowledgeable, friendly, and willing to help as best they can. Thanks a bunch!
Chris W.Better customer service at reg number and scheduling phone number... Better and safer equipment. I had 4 panic attacks due to all the issues due to my anxiety. I will never recommend or use uhaul again!!
trace W.The online check in wouldn't work so I called the next morning and the gentleman was very helpful and understood our frustrations. Very nice guy. Cannot remember his name.
Dylan W.Fast and friendly trouble free
MARK R.Great customer service, clean and great experience
Elizabeth R.Nada
Olatunde O.I had significant difficulty with the online truck return process. I followed the directions for turning on location services with my phone and it still would not work. I had to use my mom's phone. Location services did work but the process restarted several times. This caused significant frustration after a very long and exhausting day. Additionally, I was to drop the truck in Twinsburg which was on my way home, but was rerouted to Kent which added to my drive time to get back home.
KEARA B.We were scheduled to drop the unit off on Monday and did so on Sunday. When I went into the office and dropped off the keys and paperwork, I was told thanks and we left. I got a call on Monday asking where the unit was. Apparently, we were new to the area and saw the sign not far from my daughter's new apartment, we dropped it off at the wrong place. Had he checked it in we would have corrected the problem on the spot and the huffy tone phone call could have been avoided.
Mary J.Very helpful and friendly. No pressure. The whole experience was great. One comment about the website. I thought when I reserved a storage unit on line, I was renting a storage unit at the same place as I was renting the truck. The storage unit was 10 miles away so I chose another option. To avoid future confusion, this discrepancy should be highlighted
KEITH C.Everything went great. Your man was there and ready for me first thing Saturday morning. Truck was clean and in no need of any repair.
Mike F.I needed a van at last minute notice. It was a fast, convenient, and pleasant experience. ¡Gracias!
SHARON G.Better app for after hrs drop off. The app kept saying I wasn't sharing my location which it was and I couldn't process the return I just dropped the keys in drop box and left
TIERRA D.Great people, so helpful. I love dealing with Kent storage, it's a pleasure every time. Professional and very kind people. Thank you for everything.
KATY R.A++++
MICHAEL W.Very professional the 8+ years I rented . Thanks Greg
SHAWN D. | Overall ExperienceI have kept my things here for the last 5+ years. Greg and staff have been helpful, kind and understanding. I have often traveled and had to call with questions. Staff always assisted and helped me out. I would highly recommend this facility. It was clean, well maintained and safe. Never had an issue. Thanks for all that you've done. I will miss having my stuff here.
VERA H. | Overall ExperienceVery clean and well maintained units. Customer service was great.
Kristin V. | ReservaciónOur move went smoothly. The facility is easily accessible and clean and the employee assisting us was polite and accommodating.
Sue A. | ReservaciónWe have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.
Jennifer L. | ReservaciónThe facility is clean and well kept, and the employees are friendly and well informed.
David S. | ReservaciónI always have a great customer satisfaction when i use uhaul..
Janice C. | ReservaciónVery friendly and professional
Douglas P. | ReservaciónCustomer service representative was very helpful. Storage space was clean.
Julia B. | ReservaciónEasy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.
Rachelle B. | ReservaciónEasy to order a unit. Still need one, will be coming back soon. Timing was just wrong.
Mary H. | ReservaciónGreat, efficient service.
Eric T. | ReservaciónThe nicest storage unit I have ever rented from. Would highly recommend. Safe, secure units, with friendly staff, and reasonable rates!
KIM Y. | Overall ExperienceThank you for the friendly staff and ease in knowing my items were secure.
DIANNA G. | Overall ExperienceBoth employees I interacted with (the young lady and man over the phone were friendly, helpful and displayed excellent customer service. Gracias.
Rebecca H. | Overall Experiencethe hours made it somewhat inconvenient
Conner W. | Overall ExperienceThe unit met our needs and was conveniently located.
Don H. | Overall ExperienceVery easy to use.
Douglas D. | Overall ExperienceVery easy to rent and vacate. Price was reasonable and there were no hidden fees. I used to manage a storage facility, so I knew what to look for, would highly recommend.
JAMIE R. | Overall ExperienceEverything went very smoothly. Thank you!
Mari Ann H. | Overall ExperienceWould highly recommend
JULIE R. | Overall ExperienceThe hours should be a bit later for college students.
Elizabeth L. | Overall ExperienceVery helpful and flexible with our daughters move!
CHERIE J. | Overall ExperienceThis worked great for us. We were able to upgrade to bigger unit when needed and closing out unit when we were done was simple.
KEN M. | Overall ExperienceVery helpful staff
JENNIFER W. | First ImpressionsThe service was great! The storage unit itself was clean, and exactly what was expected. The office area was clean and Greg was friendly and helpful!
ABBEY M. | First ImpressionsI did not end up using the facility. I found a closer facility to my home.
Privacy R. | First ImpressionsThe Kent Storage staff were very courteous and professional. My storage unit was also very clean. I highly recommend this storage facility.
Privacy R. | First ImpressionsI had a very good experience moving in to my storage unit. The staff was helpful and friendly and moving is was quick and easy. All of my questions were answered.
Privacy R. | First ImpressionsExcellent service
Privacy R. | First ImpressionsExcellent service
Privacy R. | First ImpressionsGreat experience. Staff was very friendly and helpful.
Privacy R. | First Impressionsit is very nice,and clean.
Privacy R. | First ImpressionsNice location for KSU students
Privacy R. | First Impressions