Comentarios del cliente para Kent Storage LLC

Preventative maintenance sticker was from 2016. Pretty concerning when pulling a car with the trailer.

Since I had an auto transport tralier-- difficult to find space to park. App for leaving after hours was great

Due to it being winter, the van was covered in salt which made it very difficult to examine for scratches/damage. But what can you do? We did our best. Jackson was working at the time. He was courteous and quickly got us on our way. Vehicle was fairly new and very clean inside.

Very easy drop off process. In and out.

They had the trailer ready and hooked it up for me. Fantastic experience.

Have non-smoking trucks available for people who do not smoke.

One of the blinkers were out

Wish it had expanded hours.

air conditioner did not work

Very clean and well maintained units. Customer service was great.

3rd time using this location, good as always.

Representative extremely helpful throughout the process, and very efficient at the time I picked up.

Although I was scheduled for the Streetsboro location the truck was available in Kent. Little 15 minutes further but no problem. Glad they had a truck great check-in returned it using the app website no problems great job all around

Cory was absolutely amazing! I cannot say enough good things about him! what an amazing asset you have in that young man!! Courteous, professional, diligent, hard worker, you name it he has it!!

Good experience.

Nothing i can think of we had a great experience we have use you guys before !!

Really good service. I dropped off the vehicle after hours and kept a lock on the rear of the truck so that the dolly and blankets were not stolen over night. In the morning their representative called to find out about the lock. He allowed me time to arrive at the location to take the lock off. Really appreciated the phone call.

Awesome customer service. Guy renting out the u-hauls was cute as well.

This was my first experience renting a uhaul. Fast, friendly, helpful, but above all, made sure I was completely satisfied AND comfortable before leaving the lot! I will definitely recommend this location to family and friends.

Only comment I have is somehow letting people know there is more than one location in Kent. Even though I went to the wrong one (because I assumed there was still only one) the staff was very accommodating with everything, contacting the other location to let them know I was still coming and giving me detailed directions on finding the other location.

Our move went smoothly. The facility is easily accessible and clean and the employee assisting us was polite and accommodating.

Outstanding and friendly customer service!!

I’ve rented from here twice and the team gets you in and out with your equipment quickly. My only concern is that this time I picked up a van with a dirty cargo area and had to spend extra time cleaning it.

We have moved several times throughout the past few years and have used Uhaul as well as other moving truck companies. This experience was by far the easiest and most convenient ever. If Uhaul keeps up this 24/7 program we will be exclusively using Uhaul for all our future needs.

Excellent service! Thank you

The service was great!

It is unacceptable to allow a customer to take a car that dirty and smelly without any other option. Not all people are chain cigarette smokers so sitting in a car that smells so bad it sticks to your clothing is repulsive. We will not be using Uhaul again and I have informed friends and family about my experience as well. Your online check in service does not work. According to your employee he can’t see the complete reservation so none of the items I purchased were ready or in the truck. Took 45 minutes to get everything done. Not a speedy checkout. He also told me that if I showed up while you were closed I wouldn’t have been able to even get any of those items I already paid for. We also tried to purchase a large amount of boxes which you did not have so we had to stop and get them elsewhere. Overall extremely unhappy and disappointed. Not even close to being worth the amount of money spent at this location. Will not be back.

It was near perfect, all was good.

Great customer service

We have not moved in yet. Scheduled for 5/15-5/22. However you have been extremely helpful in preparing for the move and look forward to a smooth entrance and relationship with your facility.

Nothing. Everything was outstanding.

I rented the appliance dolly but did not know the charge was $10 PER DAY. It wasn't explained very well to me when renting it, but regardless I don't mind, it just should be better explained moving forward. Just a tip to improve for the next customer!

Very good service!

The facility is clean and well kept, and the employees are friendly and well informed.

I always have a great customer satisfaction when i use uhaul..

Very friendly and professional

Customer service representative was very helpful. Storage space was clean.

Easy to reserve. Unit is clean and as expected. Easy, quick transaction at facility.

Went out of his way to make sure all was good (replaced wiper blade, clean truck, etc)

Office wasn't opened upon return. Some running lights on trailer weren't working. Have been using UHaul for over 40 years and this was not acceptable.

Fantastic Experience, Kevin Swaney is an amazing U-Haul associate and was helpful and knowledgeable to a fault. Thanks for making this such a smooth move Kevin.

Easy to order a unit. Still need one, will be coming back soon. Timing was just wrong.

Great, efficient service.

Truthfully, I've had so many below average experiences with truck rental companies, it is refreshing to finally have a better than average experience. I was beginning to think that below average was the norm for the industry. Thank you.

Nice facility Great service

Everything was good. No issues. Service rep. was helpful and courterous. U-Haul on-line could use some improvement.

The nicest storage unit I have ever rented from. Would highly recommend. Safe, secure units, with friendly staff, and reasonable rates!

Thank you for the friendly staff and ease in knowing my items were secure.

If its a huge uhaul central hub like Youngstown Ohio. You should have one way trucks. If the website says you have a truck at a location. Don't change it on the customer and make them drive 40 miles out of there way to pick it up.

Both employees I interacted with (the young lady and man over the phone were friendly, helpful and displayed excellent customer service. Thank you.

the hours made it somewhat inconvenient

The unit met our needs and was conveniently located.

How about you actually tell people that the name of this facility is not U-haul. And that it is tucked behind a strip mall. It was very difficult and frustrating to find at night, in a strange town, behind other stores. It took a hour to find it. So not only did you waste an hour of my time, but then I was charged for “going over” ONE MILE. I was not impressed. Just very angry and frustrated.

Overall extremely pleased with my rental, Greg was personable and quick to serve all customers that I saw him interact with at the rental office. I was offered all services but not pressured into anything that I didn't need. 5/5 stars, I would recommend this rental location over the other U-haul locations that I have used in the past. The pickup/drop-off location was easily accessible and well-lit and I had no issues leaving my car there while I used the U-Haul truck.

Very easy to use.

Very easy to rent and vacate. Price was reasonable and there were no hidden fees. I used to manage a storage facility, so I knew what to look for, would highly recommend.

Everything went very smoothly. Thank you!

Would highly recommend

We could not get the online account instructions to work to process the after hours drop off online, despite a few attempts. We could not get through the online help number for assistance.

Easy drop off with smart phone

The agent was eficient and kind. He got us on our way quickly.

The hours should be a bit later for college students.

Loved that we could drop off the truck at the location of our storage unit. Service very speedy.

Was charged twice for insurance that I didn't need.

very hard to find the store. No U-HAUL sign by road, only on side of building behind another building. Very helpful and courteous.

Very helpful and flexible with our daughters move!

This worked great for us. We were able to upgrade to bigger unit when needed and closing out unit when we were done was simple.

Very helpful staff

The service was great! The storage unit itself was clean, and exactly what was expected. The office area was clean and Greg was friendly and helpful!