Customer Reviews for Ken's Service Station Inc
(Distribuidor de U-Haul del vecindario)

755 comentarios

2231 Rte 208   Montgomery, NY 12549

(845) 457-1632

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(845) 457-1632

2231 Rte 208
Montgomery, NY 12549

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb.: 9 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

JUSTINO G. 
Clasificación:
1.0

Poor service and a "could care less" attitude. Tried to upload Dr Lic on website and per text uhaul sent. Neither worked. The counter person seemed agitated that she had to do it. Never went over the contract just shoved two forms to me and said sign here.... Well when I reserved the truck I waived the insurance, however the rep charged me for it and said their was nothing she could do... Will not use this location again... .

Jim T. 
Clasificación:
4.0

El cliente no dejó un comentario.

VALLF M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES K. 
Clasificación:
5.0

First class service ..

THOMASA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNF L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOGDAN B. 
Clasificación:
2.0

This location that I picked up from has horrible staff. Very rude people answering the phones. I called to ask how I pick up my truck on a Sunday since they are closed. They told me that I could pick up the truck on Saturday and still keep the truck until Monday with no extra charge. Come to find out they lied. So I had to rush to get my stuff packed in a day earlier with no help from anyone since plans were made for the following day. These woman that I spoke to need a class in customer service and honesty towards clients. I will not be utilizing this location in the future or recommend anyone to utilize this location.

WENDYJ H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIELW C. 
Clasificación:
5.0

To rent was very fast, infact they took care of me at closing time on Saturday, which was great, because you know everyone likes to go home especially after a full week of work. When I returned the vehicle they were very busy but got me checked out immediately. They are customer orientated. Will recommend them. Thanks...

FRED D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael R. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYDNEYANNE R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND JR H. 
Clasificación:
5.0

Fantastic experience, they went above and beyond… I'm very grateful for the staff and van…

HOWARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOISE R. 
Clasificación:
5.0

Great to work with!!!

JEFFREYMICHAEL P. 
Clasificación:
4.0

I made my original reservation a week in advance at the Middletown facility and when I arrived to pick it up, I was advised they did not have the trailer I reserved. They said they tried to reach me, but I received no such calls. I was forced to travel to Montgomery NY to acquire the trailer I needed. Very poor marks for Middletown.

JAMESGEORGE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

CARLOS N. 
Clasificación:
5.0

Ken's Service Center Uhaul is convenient, personnel are friendly and the Uhaul trucks are always clean. The online return wasn't the easiest user experience but it wasn't horrible either. First time using online return so I am a newbie to the process.,

DOROTHYJ G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIERAELIZABETH W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Raven D. 
Clasificación:
2.0

Location did not prepare the moving vehicle for online pickup. As it was their fault, an attendant had to return to the store to release the vehicle to me. She sat in her car for 10 min (on a hot day) with me sitting outside until she decided she was ready to complete the checkout. The only positive is that I was able to have a truck only an hour late vs. none at all (as I was > 90 miles from home for a one-way rental).

Christopher C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORESB F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORECARL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROGERSCOTT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Julie O. 
Clasificación:
5.0

They are very professional, clean and courteous

LEROYA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHANHENRY T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNC B. 
Clasificación:
4.0

Remote location after hours drop off no staff at location

MICHAELJ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CJ D. 
Clasificación:
5.0

El cliente no dejó un comentario.

OMARIR S. 
Clasificación:
4.0

Very friendly and helpful!

GUYANDREW ROSS D. 
Clasificación:
5.0

The mobile check in and check out experience was horrible. Website and app are near useless.

JOSEPHT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CIROETTORE P. 
Clasificación:
4.0

El cliente no dejó un comentario.

tercelino T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DRAPER B. 
Clasificación:
2.0

Stand off-ish rep.

BRITTANYE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CIROETTORE P. 
Clasificación:
5.0

Friendly people and great equipment.

GUYANDREW ROSS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISAMARIE A. 
Clasificación:
3.0

Make sure they have the blankets and dolly. It took a half hour to gather the little stuff I rented and even then there was a few items they didn't have.

Stephen R. 
Clasificación:
5.0

Everything was quickly n efficient..

Wilda H. 
Clasificación:
5.0

secretary very friendly and helpful both times I used Ken's would recommend using them for uhaul to everyone I know

RICHARDW W. 
Clasificación:
5.0

🐒

CHARLESAUBREY JR G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MAURO JR R. 
Clasificación:
3.0

The back door sensor was busted so kept beeping as though it was open the entire time driving.

John S. 
Clasificación:
5.0

Nada

Carlos V. 
Clasificación:
3.0

The truck was old and had issues with the the transmission. I was able to accomplish my job but could have been more comfortable, snooth and quiet.

THOMASG V. 
Clasificación:
3.0

Trailer Jack didn't work,computer to check in didn't work,quite a process to check in

Thomas C. 
Clasificación:
3.0

The van was very dusty. Definitely not wiped down in a while. I do like the convenience of this place and the attendant was nice.

Herminio N. 
Clasificación:
5.0

Service was great, easy check in and check out. Definitely will react from this location again.

Mike A. 
Clasificación:
3.0

Truck box was dirty inside. One of the reverse lights was broken. Representative did not come out to inspect truck when I took it.

DAVIDMARC A. 
Clasificación:
5.0

El cliente no dejó un comentario.

sam M. 
Clasificación:
5.0

Excellent service, convenient location, and great vehicle .

diane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
2.0

I was told to pick up at 7am but it was closed till 8am and the person did not arrive till near 9

Dirsehan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS M S. 
Clasificación:
5.0

Not a thing the service was great!

Perry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
3.0

Try and find a good deal. Our rental was so expensive that I had to make 2 trips.

DONNA H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Shayne O. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAIVOHILLAR S. 
Clasificación:
1.0

The lady at the desk is rude and hostile . She literally has no customer service skills and hung up the phone on me . She beds to be fired .

AMANDAADELL F. 
Clasificación:
1.0

Winter to rent a U-Haul 3 days ago, and was told $19.95, when I returned the van two days later I was charged $100 a day, and I had to deal with a woman with a terrible attitude. Who basically told me that it was it is and that was how that's how they did it there. I tried to point out on the vans that it said $19 a day plus $0.89 a mile and she told me that was U-Haul's policy but that was not Ken's service station policy, when trying to reason with her I got an attitude and a door shut in my face

Arianna P. 
Clasificación:
3.0

The issue was that I made a reservation for a car carrier on Tuesday 8/18/20 for Wednesday 8/1/20. When I arrived the trailer was not available (why make a reservation?) The gentleman at the desk located a second one close to the original location. It was damaged and could not be rented. The third location was about 30 miles off my route (back and forth). But, since this was my only day off I accepted that one. AT both locations the staff was courteous and professional. I appreciated the diligence in finding a trailer. I also rented a pickup which drove fine, was clean but, definitely a smoker had it before me. If the reserved trailer was available the rating would have been excellent.

JAMESK B. 
Clasificación:
5.0

Older truck, review mirrors hard to see from - manual movement and limited. Rented applicants equipment and not there upon pick up.

JACINTAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARENR G. 
Clasificación:
5.0

Swift and smooth experience. Highly recommend.

DANIELJUDE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMASM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELE F. 
Clasificación:
5.0

When you rent a truck from one location that should be the location where you'll have to pick it up . the day before I picked it up I got four different locations that I had to pick it up. Not fair to the renter. Otherwise was pleased. John at the Middletown location was also very nice also.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

nellie M. 
Clasificación:
3.0

Vehicle is parked on gravel and muddy area

CoRey B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Corina G. 
Clasificación:
5.0

Very friendly woman at this location. Brand new clean van. I was very happy with everything.

JOSEPHA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAWNRANDAL B. 
Clasificación:
5.0

Great experience. Thank you.

SCOTTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WALTER DOUGLAS B. 
Clasificación:
1.0

The door locked with engine running as I got out for min and I was locked out for two hours and had to wait for someone to vome and shimmy the doir!

Michael H. 
Clasificación:
5.0

The lady Lorie was very sweet.

CHRISTBEYONCIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony T. 
Clasificación:
5.0

Any customer would enjoy their experience here. They are fast, helpful and polite it was a pleasure doing business at this facility

Benjamin D. 
Clasificación:
5.0

Nothing! Everything was great!

Kristina D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelvin L. 
Clasificación:
5.0

From the minute I walked into the place to the minute I dropped off keys ,the woman was super friendly & pleasant! Ken's Garage!!!!! Awesome customer service!!!

Leo F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
5.0

great experience

Ronald S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Edmund J. 
Clasificación:
5.0

The customer service was great. They answered numerous phone calls from me and had answers to all my questions.

Tamara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Warren D. 
Clasificación:
3.0

The license plate was a temp tag that was completely soggy and limp cardboard that was unreadable. The trailer fold down fender was not secured which made me doubt if an employee had looked at it since the last rental. At the end of the day, the trailer worked fine. This experience was not any worse than previous experience at other UHaul locations.

Gary W. 
Clasificación:
1.0

The price went from 60$ to 90$. I never agreed to a 15$ extra insurance plan. I would like to be refunded for that

Justin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori J. 
No se han enviado comentarios para esta ubicación.

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