El cliente no dejó un comentario.Joanne A.
Ken's Repair & Sales
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.BRITTANY W.
El cliente no dejó un comentario.DAVE A.
Drop off at Ken's Repair & Sales went smooth.James K.
After being told yet again our location was moving, this time due to our original drop off being closed, we headed to Ken's. Didn't think we were in the correct place because it looks like something out of the Walking Dead, abandoned and run down. Even though we were well within the posted open hours, the place was closed...which we found extremely annoying considering that why they moved our drop off location in the first place! So we tried to return it online, but the website wouldn't work to accept my phone location. We were ready to just leave the truck on the side of the road and give up when we saw a horse walk by. Yes, a horse. So we followed the horse and he led us to a gentleman who said he could take the key from us. We were given no receipt or acknowledgment that our truck was returned. But at that point we were tired, annoyed, and quite frankly a bit freaked out with the location so we just gave him the key and got the heck out of there. Finally got a receipt emailed to me and I'm being charged an additional 53 dollars and I cannot get anyone to tell me what its for. Very frustrated with our whole uhaul experience.Paul H.
make sure your lights work and have coversWalter P.
El cliente no dejó un comentario.Michael T.
El cliente no dejó un comentario.Sandy R.
El cliente no dejó un comentario.Stacy L.
You need to look at the location. Uhaul should be embarrassed to allow there name be visible on this property or connected to this location. It's a complete trash pit, the renter did not help locate the trailer on his yard or assist to hook up or maintain the tow trailer.Lars B.
El cliente no dejó un comentario.Jamie A.
El cliente no dejó un comentario.TODD D.
Everything went really well and my move couldn't have happened if everything hadn't lined up as well as it did!!David M.
I had ordered some furniture moving pads. Requested them upon arrival. Did not receive them. Now seeing I'm still getting charged for something I did not recieve is completely unacceptable.Clarence C.
El cliente no dejó un comentario.John S.
El cliente no dejó un comentario.judith H.
Site was troubling but once we figured out that we were at the right location the people were friendly and helpful.Debra G.
El cliente no dejó un comentario.Glen H.
El cliente no dejó un comentario.Richard N.
Looked like a junk yard. Hard to tell if I was in the right place. Nice people though.Andrew B.
El cliente no dejó un comentario.Jonathan M.
El cliente no dejó un comentario.Ryan W.
Very friendly and helpful. Would recommend this place. Willing to work with you for pick up and drop off times.Gerald L.
El cliente no dejó un comentario.jackie S.
El cliente no dejó un comentario.Todd G.
El cliente no dejó un comentario.Jason M.
It went as smoothly as possible so no recommendations on my end.RYAN S.
El cliente no dejó un comentario.ERIC G.
El cliente no dejó un comentario.Denise M.
El cliente no dejó un comentario.jennifer M.
Communication was not the best. Picked up here instead of original reservation site due to availability. Supposed to get double miles and extra days if I returned to same site, but then got an email to take to different site even though pickup site indicated to return it there. Also got charged for too many extra miles because they did not honor the double miles offer. Had to file a dispute claim and email a supervisor to clear up the over charge. Got emails indicating it would be turned in for collection if not paid right away..... Went to original reservation site to clear up and they could not do anything since I picked the truck up at another site per UHaul. Communication should have been a lot better, but the truck was very good and worked well.Robert C.
did not go over truck for damages or milageLori S.
El cliente no dejó un comentario.darryl T.
El cliente no dejó un comentario.seth R.
El cliente no dejó un comentario.Eric T.
El cliente no dejó un comentario.ERIC T.
El cliente no dejó un comentario.Mary L.
El cliente no dejó un comentario.Anjanette P.
El cliente no dejó un comentario.Abdiwahab K.
El cliente no dejó un comentario.NICK H.
El cliente no dejó un comentario.Parker G.
El cliente no dejó un comentario.Tammy B.
No wind shield, wrong trailer hooked it,trailer lite on drivers side didn't work,got pulled over in Flagstaff.half tank of gas,business opened late. Not very friendly. Had to go back before leaving trailer straps were frozen,cut my hand.Karen H.
El cliente no dejó un comentario.ShawnDee H.
El cliente no dejó un comentario.Chuck R.
El cliente no dejó un comentario.Jessie S.
Ken's is great.matthew C.
Dave hooked up and removed trailer for me and was flexible on return date. He was professional and explained contract and costs clearly. Wil definitely use again for my moving needs.Laurie M.
All great.nate S.
tires are getting baldJoe C.
Dude was cool and friendly but it looks like hillbilly central. This might be offputting to some but it didn't bother me. I'd rather have the convenience of this location than a fancier but less convenient location.ryan G.
Great customer service! Will definitely use again when we are in need of a truck!BRAD B.
I was not scheduled to pick up the trailer there. I was scheduled to pick it up in Coon Rapids. When I arrived , on schedule, with a reservation in hand, I was advises that the only appropriatly sized trailer was being held for a trip to Texas. I had to drive to an unknown location that was many miles away, and very hard to find. I was very unhappy!!!Del H.
We reserved a 4x8 trailer at our local u-haul in St Michael , Mn 3 weeks before our needed use on Aug 21st. That morning we had to go 40 minutes away to get a 5x8 trailer. If your company is U haul you should have had one ready at the St. Michael location..Don't ask us to refer u haul to anyone , as we won't. Not good service..Roger H.
No improvements needed - Ken's is always professional and takes great care of their customers!PHIL L.
El cliente no dejó un comentario.nicole M.
These guys are always easy to deal with. 24 hour dropoff.Dan A.
El cliente no dejó un comentario.kathy B.
El cliente no dejó un comentario.Micheal V.
El cliente no dejó un comentario.Kevin R.
Location is at a old run down farm. You would have to see it to believe for yourself how bad and decapitated this location is!Troy S.
Maybe a big sign that's noticeable about where the U-Haul keys are keptMelanie S.
They didn't have a trailer hitch ball and we had to spend an hour driving somewhere else to get one. We told the sales rep when he has us go to that location we needed one and he said the location would have them. Very disappointing.Karrie S.
I don't know how I owe you all any money when I paid in full and returned the truck where the gas was supposed to beNathan A.
El cliente no dejó un comentario.ERIC N.
I tried to use online check in to get my truck. After scanning my license, taking a test, and clicking for ten minutes... i was told i couldnt do online check-in. I then had to go inside and spend another 10 minutes checking in. Very misleading and disappointing.Reine K.
El cliente no dejó un comentario.DONALD B.
El cliente no dejó un comentario.PETER F.
El cliente no dejó un comentario.John L.
El cliente no dejó un comentario.Andrew L.
Well first of the truck was supposed to be reserved for 11:15am. We did not get our truck til almost 2pm. No one notified us. My husband called half hour before pick up to just check in and they then informed us that it was not ready. Then around 1pm. Still nothing. So my husband called again and they said it wasn't ready. We did not get a call til alost 2pm...to let us know the truck was ready. Then when we got the truck is was NOT cleaned out. Also, our truck was supposed to be reserved at the coon rapid's location. The night before we got the text remind that it was reserved at the wrong location. 15 mins away. Then when we dropped the truck off they wouldn't do anything about it.chad P.
El cliente no dejó un comentario.Megan B.
The corporate computer system was lagging/not working during pickup. This required me to give my credit card information over the phone.Jake B.
Great customer service & friendly ! I would definitely use this location again & recommend to my friends/ neighbors. Thanks again.MARK G.
El cliente no dejó un comentario.Mike S.
Worker did not know how to use Uhaul computer. After I left with equipment, I got a phone message saying I had to change my drop off location. Ken changed my agreement trying to make me drive an hour out of my way to drop off. I called Uhaul and they were very nice and changed it back to my origional drop location. I was very unhappy this was changed after agreement was signed.Roger R.
Perhaps clean windows and mirrors, but not a big deal. I was impressed with this late model U-Haul truck, since the last time I rented a U-Haul truck many years ago it was old, big, and cumbersome. Great improvement.RICHARD J.
El cliente no dejó un comentario.Paula B.
El cliente no dejó un comentario.Parker G.
El cliente no dejó un comentario.Joel K.
El cliente no dejó un comentario.loren O.
El cliente no dejó un comentario.dianne B.
I called Ken and left a message. He quickly called me back and helped me make the reservation and assured me that everything I needed would be taken care of this time and in the future. I was not able to pick up from this location, but I was able to drop off. As it is very convenient and he wanted to help me and answered all of my questions, I will be using Ken in the future.matthew C.
No improvements necessary. Customer service was great.dylan F.
El cliente no dejó un comentario.Kim K.
El cliente no dejó un comentario.ANGELA M S.
El cliente no dejó un comentario.Jim M.
Nothing, They were great!!darryn P.
It will be better to inspect fuel level before renting the truck to customers. It was claimed that I was given a truck with half full tank. However, when I arrived in the truck, it was below the line. It will be even better to fill up the tank and request a full tank upon the return of the truck. I don't see how you'll expect one to know how much fuel to fill tank when it is requires to return a truck with less than a full tank.HONDA K.
Not very friendlyCarol D.
The facility may not look like your average Uhaul rental facility, but Dave was super nice & helpful. He called us for alternate pick up time when he was going to be away. His customer service was excellent & we would highly recommend his location, if just for the friendliness & customer service. The truck was clean & in good shape.Fong H.
I didn't pick this location. I reserved the trailer in Champlin but had to go 10 miles out of my way in rush hour to pick the trailer up. The person wasn't very helpfulJEFF H.
El cliente no dejó un comentario.Tana H.
El cliente no dejó un comentario.Mark Z.
El cliente no dejó un comentario.ron L.
The office look like something from a horror movie. Two big mean guard dog preventing me from getting to the office. So I just drop off the trailer in the lot and took off.Trieu H.
El cliente no dejó un comentario.Clinton L.
Clean equipment and friendly customer service. Thanks Kens repair and sales inc.Justin K.
The man who helped me was friendly and knew what he was doing. The only downside to the entire experience was that the location was out of my way and it was obvious that renting U-Haul equipment was only part of what this location does. It was strange to go onto someone's private property (though operating as a business) to get a trailer. I would still recommend to anyone in the area but it was a bit strange going to someone's house to rent equipment.Thomas K.
nothing! it was perfect and I will be backFRANK H.