Customer Reviews for Kennys Auto Supply
(U-Haul Neighborhood Dealer)

179 reviews

1106 Knox Abbott Dr   Cayce, SC 29033

(803) 939-0439

Office Hours

  • Mon-Sat: 10 am–3:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(803) 939-0439

1106 Knox Abbott Dr
Cayce, SC 29033

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–3:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JEFFREY HECKARD 
Rating:
3.0

My trailer was not at the location that I was given in my reservation. I had to find out only when I arrived that it had to go to this location to pick it up. When I got here, the person behind the counter was pleasant, but not expedient. This location also did not have any moving supplies nor the trailer lock that I had pre-purchased, so I had to go back to the original location to retrieve those items. It made for a less than ideal process.

Kenneth Hendricks 
Rating:
5.0

Customer did not leave a comment.

Frank Muhlhofer 
Rating:
5.0

Customer did not leave a comment.

Alexandra Drose 
Rating:
5.0

Customer did not leave a comment.

Terry Turnage 
Rating:
2.0

Office staff does not particularly like dealing with the U-Haul Trailers. To quote her "I don't know why they (the Management) mess with U-Haul it's a waste of time."

Gary Prince 
Rating:
1.0

Train somebody to be competent in handling a customer in a timely manner.

Robert Yochem 
Rating:
3.0

TRL. HAD NOT BEEN SWEEP OUT

EDWARD Etheredge 
Rating:
4.0

Customer did not leave a comment.

Richard Noblett 
Rating:
5.0

Customer did not leave a comment.

Margie Williamson 
Rating:
5.0

Very impressed how quick the team was.

John Ruscetta 
Rating:
5.0

This was the best experience I've ever had with a UHaul rental. The staff at Kenny's is awesome!

stanley rumler 
Rating:
1.0

I reserved a 6x12 enclosed trailer online. It was accepted in your system, and I was given a confirmation number. When we got to the location to pick up the trailer, we were told that they did not have a trailer for us and have never had any trailers. They only ever have one box truck. We tried another location near by and they had no 6x12's available. That person got on his computer and was able to locate a 6x12 in a different town, so we went there and were able to get the 6x12 from them. Ridiculous. How could your system accept and confirm a reservation for a Uhaul location that never ever has trailers of any sorts?

Paul Holliday 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Schena 
Rating:
5.0

Great service and very friendly staff

John Thomas 
Rating:
5.0

Customer did not leave a comment.

Rajat Bedi 
Rating:
5.0

The lady was very sweet, professional and helpful throughout the whole process!

Romeo Escalante 
Rating:
3.0

Older location, but had my equipment on site and processed me promptly. No complaints

TODD STEINBRINK 
Rating:
4.0

I personally thought that you sent me way too many messages. You wanted me to save time and go through an online "registration ". Sent me several reminders to do it like I really had time to do it. When I finally got around to doing it I couldn't finish it because it was only showing a round trip form and mine was one-way. I also wanted to rent from a particular location which they said I couldn't do. Told me the location for pickup and then later changed it to a completely different location. Overall, I was pleased with the van and the lady at Kenny's Auto. Thanks

robert silva 
Rating:
5.0

Customer did not leave a comment.

Dawn Jolly 
Rating:
3.0

Customer did not leave a comment.

David Holmes 
Rating:
5.0

I love discovering mom n pop locations. Awesome place with awesome people!!!!

Aaton Leanza 
Rating:
5.0

Friendly, quick and efficient.

Mark Merlyn Woodruff 
Rating:
5.0

Quick and easy drop off.

Andrew Bazzone 
Rating:
5.0

Customer did not leave a comment.

Anne Roznowski 
Rating:
5.0

Customer did not leave a comment.

Lawanda Roberts 
Rating:
5.0

Customer did not leave a comment.

Adren Hill 
Rating:
1.0

Customer did not leave a comment.

Helen Boyd 
Rating:
4.0

Customer did not leave a comment.

Terri Stafford 
Rating:
4.0

Customer did not leave a comment.

Josh Vincent 
Rating:
3.0

Overall a good experience. I received a text about a 20% discount on the rental. I was working with the support team but never heard back from them. I expected the discount!

DAVID TOWNE 
Rating:
5.0

Nothing

Miriam Sharpley 
Rating:
5.0

Customer did not leave a comment.

gretzaly gonzalez 
Rating:
5.0

Excellent customer service and very prompt service

Maniko Moorer 
Rating:
5.0

Customer did not leave a comment.

Jianhai Su 
Rating:
5.0

Staff was extremely helpful and friendly

Darrick Paul 
Rating:
5.0

Easiest experience I have had with UHaul. The lady who checked me in was friendly and helpful. The man who hooked up the trailer was also friendly and efficient. There was no wait either for pick up or drop off. Great experience!

Emily Estep 
Rating:
4.0

Customer did not leave a comment.

Caleb Kerr 
Rating:
1.0

Customer did not leave a comment.

JOHN BAKER 
Rating:
3.0

After hours drop off. So I did not interact with anyone at this location.

Tim Burden 
Rating:
5.0

Kenny’s helped me, however I missed my move window and had already taken off work. My original receipt showed a different location. However when I arrived there was nobody there in this grassy weedy parking area. I found a phone number for parking concerns and it turned out to be the owner. He said he had no record of my request even though I gave him everything. I wasted 4 hrs of my day off for hi and 2 other uhaul people to send me all over Columbia sc. Kenny finally took care of me. I had been up since 6am and finally ate something around 4pm. Unacceptable I will be making a bigger deal of this debacle.

Jennifer Gilliland 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Gillian 
Rating:
4.0

Well as of right now none for me

Jamil Lee 
Rating:
5.0

Very quick service and friendly staff. Great experience!

Jeff Hall 
Rating:
2.0

The service and equipment was good. The building itself is a very strange and creepy place.

mike steinhilper 
Rating:
4.0

Customer did not leave a comment.

Mark George 
Rating:
5.0

Customer did not leave a comment.

Christian Fernandez 
Rating:
5.0

No issues.

MJ Gamble 
Rating:
3.0

Customer did not leave a comment.

April Allen 
Rating:
5.0

Condition and quality of equipment was good. On point.

Paul Bethany 
Rating:
5.0

Such an easy, great experience. Highly recommend

Alan George 
Rating:
5.0

Wonderful customer service, we would definitely recommend this location to anyone.

Suzanne Ramirez 
Rating:
5.0

Customer did not leave a comment.

Emily Beasley 
Rating:
4.0

I used the dropbox at this location to return the truck.

john ceballes 
Rating:
4.0

The lady was very friendly & helpful..!However the truck was not clean & gas was not were it showed,but had not one problem at all

Christian Fernandez 
Rating:
1.0

TERRIBLE CUSTOMER SERVICE! I WILL NEVER SEEK TO OBTAIN U-HAUL EQUIPMENT OR RENTALS FROM THIS LOCATION. EVER!! THEY HAVE NO ONE TO ASSIST WITH UNHOOKING RENTAL TRAILER AT THIS LOCATION. Per contract agreement hookups should be done by U-Haul representatives to ensure they are done correctly. Same with unhooking trailers. If a location cannot be staffed to have available personnel, then they should not rent U-HAUL equipment!!! Not to mention, the woman who answered the phone when I called to ask about this, she said, “ I don’t know what to tell you. We don’t do that! (You) can just drive on down to (another location a few miles away) and see if they can help you.” Of course, per the contract, there’s a $20 change fee if you drop off equipment at a different location (or after hours). I look forward to sharing how horrible this experience was on social media so everyone knows to avoid this location. TERRIBLE!

Amanda Charlton 
Rating:
2.0

old lady did mot what was going on

ANDREW MOORE 
Rating:
5.0

Our experience at this particular location was pleasantly refreshing. The most kindest, knowledgeable people you’d ever want to have dealings with. They were very professional, informative and helpful! Will definitely recommend, continue to shop at, and rent U haul through Kenny’s Auto Supply.

Michael Beers 
Rating:
5.0

Overall they was very friendly and helpful… the only was the inside floors wasn’t clean and the back of the truck wasn’t clean either. But I will tell my peoples to go there because it didn’t take long and they was very friendly I appreciate them very much on such short notice

Charlina burns 
Rating:
3.0

Customer did not leave a comment.

Giles Galbraith 
Rating:
5.0

Customer did not leave a comment.

Darrell Frame 
Rating:
5.0

Customer did not leave a comment.

Miranda Scott 
Rating:
5.0

Customer did not leave a comment.

Brian English 
Rating:
4.0

Although location is better than average as far as facilities go, they did not have my truck ready at 7pm for after hours mobile pick-up. After noticing an employee still inside the closed store I insistently knocked on the window until person was willing to come open the door. They were completely unaware of my reservation being for that evening even though person and I saw on their system. No apologies, just a “well, we got your truck ready now”. Yes, after I knocked on the window for long enough that they realized I wasn’t going away and decided to help me. I had movers scheduled to load the truck first thing next morning and truck not being ready for after hours would have completely spoiled my plans should these employee not still had been in the store after hours. Very upsetting. I contacted UHaul as soon as I left the store and let them know of the situation for my truck ready assurance payment.

patricia junqueira 
Rating:
4.0

Customer did not leave a comment.

Glen Rocco 
Rating:
5.0

Gentleman backed trailer in for me . While drop off took less than 10 minutes

rachele pike 
Rating:
1.0

There was no representative on site! No one answered the numbers I had for contact! Make sure that there is a solid plan for drop off so that the customer doesn’t spend a lot of time trying to figure out what to do!

John Garrett 
Rating:
5.0

The person there was nice and knowledgeable about the process.

Lonnie Davis 
Rating:
3.0

Customer did not leave a comment.

Jonathan Selinger 
Rating:
5.0

Customer did not leave a comment.

Alejandro Lopez Koelsch 
Rating:
5.0

Keep up the good work, with excellent customer service!

david brown 
Rating:
4.0

I did not receive any of the equipment that I rented

Jake Lowe 
Rating:
4.0

Customer did not leave a comment.

Tait Lawrence 
Rating:
5.0

Customer did not leave a comment.

Brent Robertson 
Rating:
4.0

Customer did not leave a comment.

Jeremy Felder 
Rating:
5.0

No Commit.

Alex President 
Rating:
4.0

I opted for checking in online so the keys should have been in the vehicle…..NO NOT THE CASE AT ALL… they had the keys inside of the establishment, only due to the couple working did I get the key 2.5 hours after I was to pick the up I actually had to knock on the window for the to help after sitting in their parking over 2,5 hours and having to call U-HAUL TO GET ASSISTANCE… Once getting the truck, I noticed the info had changed from dropping off in Alabama to dropping off back in SC ONCE AGAIN I CALL U-HAUL 🤬the young lady answered the phone in the mist of here family dinner all I hear are kids and cartoons, unprofessional, she corrects she tells me to get a pin to write all of this information down…. That’s a no for me, I request that she email me she told me she couldn’t….. well I was driving so I could only accept an email….

Sharon Jackson 
Rating:
5.0

Cleanest and most modern truck I’ve ever rented! 10/10!!

joseph farr 
Rating:
5.0

Very friendly very helpful and they explained everything to me the equipment was in excellent shape I felt safe using it and I would recommend Uhaul to anyone.

bernard kozlowski 
Rating:
5.0

The fuel level was marked at 3/4 when I picked up. The needle was clearly under the the large white 3/4 mark. Tank was much closer to 5/8 than it was 3/4. Normally I would not say much about this, but gas is now $4.20 a gallon and that little error is a bit expensive. I returned the truck with 3/.4 tank of fuel so that I would not be charged for fuel. However that mistake by U-haul probably cost me about $10.

George Pharr 
Rating:
3.0

Customer did not leave a comment.

ADRIAN WISE 
Rating:
5.0

Customer did not leave a comment.

kenneth arce 
Rating:
5.0

Very helpful!!

Rick Zimmerman 
Rating:
5.0

This U-Haul was fast and friendly will rent from this location again!

Samuel holthaus 
Rating:
5.0

Customer did not leave a comment.

Keesey Scott 
Rating:
5.0

Last at the front desk was awesome. Will be returning to this location for future rentals

John Hendricks 
Rating:
5.0

Customer did not leave a comment.

Christopher Monroe 
Rating:
4.0

Customer did not leave a comment.

Rustin Havert 
Rating:
1.0

Did not have furniture pads that I had rented online. I was sent to a second location which did not have them either. Did not get furniture pads. Spoke with a representative at uhaul who told me to contest the bill when I returned the trailer which I did and yet was charged for them,

Samuel Gunter 
Rating:
4.0

Very nice knowledgeable place.

Molly Harrell 
Rating:
3.0

Customer did not leave a comment.

Brian Re 
Rating:
5.0

Crazy rental pickup locations. But ya’lll found ne a truck.

Molly Harrell 
Rating:
3.0

Customer did not leave a comment.

Ronald Porte 
Rating:
3.0

Customer did not leave a comment.

Tim Justice 
Rating:
5.0

Nothing! Everything was Perfect! Easy! Check out and in! Great Customer Service!

roger epps 
Rating:
4.0

Customer did not leave a comment.

Craig Bowen 
Rating:
4.0

Customer did not leave a comment.

Michael Smith 
Rating:
5.0

Louise was very friendly and helpful. She made picking up and dropping off very easy. The store was very clean and orderly. I would certainly do business with them again in the future.

James Parrish Jr 
Rating:
4.0

Customer did not leave a comment.

Thom Phillips 
Rating:
5.0

Customer did not leave a comment.

James Hills 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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