El cliente no dejó un comentario.Dustin W.
Customer Reviews for Kennett Truck Stop
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Make info accurate! Gas was almost half a tank and they said it was below what it was supposed to be and are holding my car keys hostage because I refused to pay it!Renea C.
Worse trailer I rented. Return process was more difficult than I have experienced at any other location. I would only go back if no other locations had any options available. Ratchet straps were hard to ratchet/rusted. Rear chain was hanging down and dragging when I picked it up so I had to adjust it.Matthew C.
El cliente no dejó un comentario.BRIAN S.
El cliente no dejó un comentario.todd W.
El cliente no dejó un comentario.Teresa W.
I rented a 20' truck for a 6 hour period. Actual pick up time was 1:52 PM. It was supposed to be 1:30. Drop off time was 7:46 PM THAT SAME DAY. It was supposed to be 7:30. No one was waiting for a rental and there were other trucks on the lot. I was charged for 2 day rental. I disputed it with Discover. Kennett sent in documentation (same as mine). They said all charges were valid. Discover denied my dispute. I am in the process of contacting Kennett. Very shading dealings with charges. If used, be careful of charges. I never had issues like this with other U-Haul rental locations and I had returned truck as much as 30 minutes late one time. Won't use them nor recommend them at this point. Won't use them nor recommend them at this point.joseph E.
El cliente no dejó un comentario.mike R.
Guy came out while I was fueling the truck and took care of everything. I parked it, returned the key and left. Easy day.THOMASLEE L.
El cliente no dejó un comentario.SAM S.
El cliente no dejó un comentario.Allison S.
El cliente no dejó un comentario.William M.
Let them know ahead of time that they have to clean it out before returning itSandy S.
El cliente no dejó un comentario.george S.
Location was fine. Treated me well. Trailer was dirty inside and all the tire pressures were low. Two at 20psi. Well below the 65psi recommended. Most people wouldn't check this and find out when they blow a tire on the highway.John V.
El cliente no dejó un comentario.Jeffrey M.
truck was not inspected in my presence.Was not made aware that truck gas guage was only 1/4 full.Received no paper work at initial pick up.Was overcharged for milage.From my daughter's hosue to this u-haul location is exactly 5.5 miles.From her house to u-haul storage location on Gilbert Ave in Cinn is 19.5 mile.total milage driven was appro.50 will allow a bit diff,no way I DROVE 78 MILES.wILL RENT ELSEWHERE IN THE FUTUREwillis D.
The truck had not been cleaned. I had to pay double the price for an extra four hours. I had a very short move. Then it took an hour to complete my billRobert P.
The folks at Kennet Truck Stop are terrific! Always helpful and friendly. With this location open 24/7, renting and dropping off here is super convenient!ANTHONY K.
El cliente no dejó un comentario.Trent P.
Very accommodating, even when they get busy as it is a truck stop with a diner.KENNETH D.
Would not give a receipt for truck, said it would come by email and it did not. Did not want us to come outside when he checked the truck. This is a gas station truck stop, but it was fine. Check in was easy, but I would have liked something written to show that we had turned in the truck.CANDACE W.
The guy who checked me in was helpful.Thomas W.
The ladies in the cashiers office were WONDERFUL, so friendly, polite and helpful.Theresa M.
El cliente no dejó un comentario.sheila N.
This was a flawless experience. The equipment was relatively new so no problems with it.Anthony K.
El cliente no dejó un comentario.Joshua H.
El cliente no dejó un comentario.Lance H.
El cliente no dejó un comentario.Cheryl Z.
Way too expensive as it may be at any U-Haul, but for me too expensive.Kayden L.
The staff that check you out and in need A LOT MORE TRAINING! They are friendly, but most of the time they have little knowledge on what to do. The check-out process is usually smoother that checking back in.Armand A.
El cliente no dejó un comentario.Ryan B.
El cliente no dejó un comentario.tosha B.
El cliente no dejó un comentario.Jeanne M.
El cliente no dejó un comentario.Bradley B.
Picked up in the morning so didn't turn on air conditioner. Turns out the a/c needs recharged and blows out hot air. Nothing worse than packing it in 90+ heat just to have no air conditioning for the trip. Inspect vehicles better before renting them out.phillip B.
The cab was filthy, with dried mud all over. When I reserved it, I did not pick this place for pick up.Gabrielle J.
El cliente no dejó un comentario.Steve W.
El cliente no dejó un comentario.dale K.
The hitch was a little hard to get hookedRoger D.
Very friendly and helpful staff.Steve W.
Helpful and nice people!Dawn G.
El cliente no dejó un comentario.michael M.
El cliente no dejó un comentario.Kurt N.
El cliente no dejó un comentario.Darrel I.
I spoke to a U-Haul reservation clerk when reserving this trailer. I wanted a utility trailer to haul stone. The trailer reserved was a trailer with a ramp that was made of expanded metal. I asked the reservation clerk if the gate was solid and she said it was. I had to alter my plans and get a tarp to cover the gate so I didn't lose stone going down the highway. Next time I will be sure to get a real utility trailer and not a motorcycle hauler.Armand A.
Hi, very nice and helpful, Mary especially! Graciasbryan G.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Sherry L.
Easy drop off location.Kevin O.
El cliente no dejó un comentario.Steven K.
I saw no need for improvement at this time other than maybe a more resonable mileage charge. Other than that, the experience was excellentDennis O.
El cliente no dejó un comentario.Fred M.
El cliente no dejó un comentario.Ken G.
El cliente no dejó un comentario.barb P.
Had to personal disconnect trailer, no assistance.STEVEN H.
El cliente no dejó un comentario.Michael M.
Tryed to tell me I had less than reqired fuel in the truck when I returned it and took longer than it should have to check in and out didn't have equipment that I neededMike S.
El cliente no dejó un comentario.Ryder P.
Really good experience the owner was extremely friendly and helpful!Marc K.
Everything was the "Gold Standard" Fast and seamless process with friendly customer service. Added bonus...they serve breakfast all day!Brian B.
The woman at the front desk/check-in and check out had a great sense of humor and her and her male counterpart were both very helpful.Jeffrey C.
El cliente no dejó un comentario.Armand A.
El cliente no dejó un comentario.gene P.
Staff is friendly and helpful..Helmer B.
Put up a sign. There's 3 different buildings there I'd rather mot have to guess which one I need to enter.Steven M.
Lady was a smart ass. Throw me the piece a paper to told me the trailer was in the lot. Found it buried behind a truck. Had to go back and wait for it to be moved.John C.
El cliente no dejó un comentario.Myron S.
It would be nice if the trailer was a little more water resistant. Floor was all wet.Colin M.
Parking lot was very muddy and full of pot holes. Could use to he graded and graveled.DANE A.
The unit needed some repairs. It had a big scratch and dent on the drivers side. Along with the passengers side blind spot mirror was cracked.Terrence B.
Mileage fee too highMichael B.
The location and service at the pick-up/drop off location was great. The billing is a whole other matter that I am not happy about. I was charged an extra day and it is taking too long to get this resolved!Armand A.
Supply a dolley for the truck like asked. Have the right size truck I ordered. Gave me such a big truck could barely drive it. 26 inch instead of 20. Used more gas.Tonette C.
Friendly fast service on drop off and pickupBRENT R.
Its advertised as 39.95 a day. I paid 152.00 that was ridiculous! They should tell you what it will be. Never again. One day rental! Over priced!terry A.
El cliente no dejó un comentario.casey P.
These were the most polite clerks at the counter I've ever had. Quick phone reservation, quick check in and out. Best experience I've had in Greater Cincinnati area, Great!Vince D.
Have better signage indicating the Uhaul â€œofficeâ€œ location or something stating â€œUhaul returns, see truck stop attendant for serviceâ€ or similar.Trevor T.
Just check the gas !! They told me it was on a certain line and it was on the line before empty but they took care of it right away or I would have had to pay a lot for gas and I only went 5 miles for a 6 hour rental. The lady who took care of me was super sweet and super nice. I thank you for that. I had excellent service.sherry H.
I had completed the mobile check-in for the drop off. All I needed to do was turn in the key. If they had an after-hours key box I would've been done after I completed the mobile check-in, but instead I had to wait for the location to search for my already completed order, call their U-Haul rep, and verify the mileage and fuel level that I had already day accepted responsibility for on the app. What is the point of mobile check-in if the locations don't understand its purpose?Reese T.
El cliente no dejó un comentario.jack H.
Was given excellent service! No complaints Whatsoever!!STEVE S.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Denis D.
I waited almost an hour just to rent to Uhaul due to technical difficulties. I was patient and waited because I needed a truck. I also had to use a 20 foot truck instead of the 10 ft truck I was suppose to get. I had to change plans of delivering some items because I did not feel I could get this truck down a road I had to maneuver. I was told I would receive a discount but was told I would receive the truck fore a cost of 19.00 and reduced the cost by 20.00. 19.00 was the price I agreed to from the beginning.jeff D.
It was great having a facility so close.Lawanda C.
Get your prices down. Over $100 was way too much to pay for 5/12 hours of local use. I won't use U-Haul againjoel K.
Very easy, friendly people. Sent me alerts on my phone to let me know how much time I had.Milinda M.
I went to drop off after calling the uhaul office and was told by YOUR representative that the drop off location was open to receive returns up until 11:30 pm Upon arrival Kendall Kettle said that the uhaul area actually closed at 7:30pm But he was very helpful and accepted the return and viewed the return condition and we were good to go And no additional charges would be accessed I was told I'd get a paid email statement that the merchandise was returned and no damage Still waiting for that bit of information..., Over all it was ok Should the need arise I'd probably use service again But if like to get my final bill that has been charged Thank you Rose Smithrose S.
El cliente no dejó un comentario.Tiffany A.
The store where the truck was reserved didn't have my truck. They sent me somewhere else. They didn't have my truck! Wast of over 2 hours with people waiting on me to get back with a truck!!!! I'm not happy at all !!!!!!!!!!!Scott R.
El cliente no dejó un comentario.david S.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Tim H.
The location did not have any signage so was difficult to find and I wasn't even sure I was in the right place. After they got all my information and ran my card they handed me the keys and vaguely pointed out the window saying, â€œit's on the other side of the semis.â€ There were two trucks in the general area where I was directed, leaving me to take a guess at which was mine. The staff was not very helpful.jennifer C.
Another great rental from this locationTodd J.
El cliente no dejó un comentario.danielle T.