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Sharon B.
Customer Reviews for Kennedy Mini Storage & Carwash LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I was charged 3 different charges for this rental. I understand the 2nd charge, due to going over estimated mileage. I contacted the owner of this location, he advised to contact UHAUL for refund and stated double charges happen frequently. I was on hold with UHAUL for 30+ minutes, they advised call my bank and provided a pin to remove charge. When I called the bank, the bank stated it was UHAUL's responsibility to remove. Now I have to spend another 30+ minutes on hold to try to get the extra charge removed. I did speak to Ms. Gina on 11/3/22, and she advised that I could have filled out a bank release form. This would have been helpful information from day one.
Crystal T.I'm still waiting on my refund
JOHN H.Better trucks, rented equipment already loaded on the truck.
Connie B.overcharged
Willie S.Would like to see winches available on the car dollies. Sometimes difficult to push a disabled vehicle onto one.
Milton H.As a company, UHaul needs to reconcile the 24/7 Truck Share program with actual resources. Smaller locations like Kennedy Mini Storage have limited parking. As a result, trucks must be moved by on-site staff before delivery. (It should be noted that Kennedy Mini Storage provided very good service.
Rick B.This location is a thief .. I have to dispute another charge to my credit credit of 89.00 they charged me. I had unlimited miles and filled the truck back up on to 1/4 tank as I received it. And they charged me again over mileage.
Elizabeth W.The location in Forrest City Arkansas is a theft and conducted fraudulent charges on my credit card
Elizabeth W.The refund policy
Sarah I.Lower prices!!!! Especially for short usage & car dolly
Trey S.Get new help.
Quicy M.No one there though sign said “openâ€. Building locked up. 15 or so uhaul trailers and trucks parked around. But this location is the only uhaul in Forrest City Arkansas, so best it stays.
Robert N.Nothing. Very convenient and located right on the main road.
CHARLES R.Couldn't find the rental with the correct number. The guy running the place had me to drive to 3 different lots looking for it. Never one time did he leave his chair. Never found the correct one so he said just pick one. Absolutely ridiculous and unprofessional!
Wesley F.The old man at that location don't know what he is doing they need someone that run that location better
Andrew W.thanks again...
michael D.A $30 uhaul turned into $160!! Also I fueled the truck before returning and was the same amount as when I rented it. Still being charged $30 for gas when I put $30 in myself! DISGUSTED. The facility was run down, the workers were rude and short, and I do NOT appreciate being lied to and stolen from. TERRIBLE.
Helen P.He was rude when he got there's up. Not to mention we had to come back 3 hours later than our pick up time because someone didn't know how to rent them out and we had to wait for the owner of the building to get there.. then the truck was almost out of gas and we we're charges for the gas!! The truck was absolutely filthy!! I will never borrow from him again and I will never recommend him to ANYONE! He over charges us he is just a complete crook!!
Joshua O.Self drop off
Dana B.Everything was great
Bobby D.Quick and easy process everything was fine
Frederick M.This place was closed when the truck was dropped off. No key drop slot. They didn't answer their phone, so U-Haul was called. On hold for U-Haul for 30 min so hung up with them. The keys were locked in the truck to prevent the truck from being stolen. The next day U-Haul called wanting to know where the truck was. Apparently the Washington st office didn't see the big 26 ft truck sitting on their lot.
DONNA G.Stop giving empty trucks out and telling customers to return it the same way and then charge them for filling it up after your employees noted it was given out empty. THIEVES!!!!
BRADLEY C.First the building location was closed where we dropped of the truck . Finally got a hold of someone he told us just to drop the keys off in the orange box next to the car wash . Very un professional location. Not comfortable at all about this place, and im going to be needing them both again soon.
mona W.Owner of the business was super helpful.
Bruce G.I returned my trailer a day early that Saturday afternoon at 5:00 pm and Kennedy charged me an extra day still. I will never use them again, I always have an extra charge when I use them for anything. I'll drop off my trailer from this point on in Wynne. Last time I was charge for blankets and a dolly that I didn't received, and the charges were not refunded to my credit card. Don't use them ever.
Essie G.I will be using there services again. Thank you.
SALLIE B.When we picked up the trailer the grass was very high around the trailer and when we lift the trailer to put on the trailer hitch there were multiple wasps nested in equipment. My son got stung at least 6 times he is okay. When we got the trailer home from rental there was glass in the bed of the trailer. I used my shop vac to clean it out.
Dominick L.The Uhaul's air conditioner did not work and the drivers side window would not roll down and the temperature outside was 96 degrees. The back of the UHAUL was not clean, and we reserved an appliance dolly and they did not have one. But Kennedy Storage had just received the UHAUL in the middle of the night and we were there when they opened to pick it up.
melinda W.The guy running the desk was not friendly. Then on top of that I got charged extra then when we reserved it.
Brian F.Make sure that the dollies and furniture pads are in the truck ready to go.
Peter W.Great experience.
Gregory H.Nada
EARNEST G.Uhaul was nasty and they said the gas was on half a tank and it wasn't and so I left the gas level the same as when I picked it up and they are trying to charge my card for gas that I don't owe
Carolyn R.Place Needed a good cleaning
William R S.Make sure equipment is available at reservation time, and not make customers wait 2 hours.
Wendell W.I was told I would get a 25 dollar credit because there was barely enough gas to get to the gas station. That did not happen. The truck was filthy when I got it. I called uhaul and was told a case would be opened. I was still charged a cleaning fee for someone else's filth. Overall I would not recommend this uhaul location to anyone and at this point I am not to sure about uhaul in general
Kristine I.Keep up the good work.
Doyle J.N/C
JOE W.Y'all did a great job on service 👏👍
Lakisha L.The man behind the window is difficult to hear and understand but once the manager, Josh, got involved, it was a great experience! It didn't help that the network was down, but Josh helped in spite of that.
Marsha K.When I arrived at the truck it was nasty had broken down couch in it I had to unload the truck jumps all over the road while driving.
Jody J.Better communication and knowledgeable about what has been reserved for uhaul rental.
Lisa M.Very unorganized... customer service over the phone was horrible
Tiara J.There were no dollies, but the guy was able to find one. I was charged for a dolly and furniture blankets that I did not receive. I always use Uhaul, the location was the problem, not uhaul,
Essie G.The representative was very rude and racist acting ! I will definitely not refer this u haul place to anyone else! I'm a loyal customer to you guys but not anymore! This place in Forrest City Arkansas is horrible! Very rude man! I'll make sure I tell all my friends and I have a couple of people moving soon!
iesha S.I already fill up gas and I have pictures when I pick up and drop off both in pictures you watch clearly I fill up gas more than before but I don't know why they charge me more than rent so I am not happy with this service
Urmesh P.No one there to help with trailer.... or unload trailer maggets inside trailer...
Kennesha R.Nice helpfull and friendly
Waylon A.Wonderful friendly service. Thanks for making Uhaul rental easy God bless you
Cloris J.When I got to the location, they were short staffed and although I had completed the pickup process through Uhaul.com I had to wait. My daughter made me aware of a issue with the tow Dolly right turn Signal light not working. When I contacted the location where I picked up the tow Dolly regarding the right turn Signal light not operating, "What do you want me to do about it?" Take it to another Uhaul Location. I contacted Roadside Assistance and received excellent Service.
Cindy J.The truck wasn't cleaned an the gas tank was on empty upon purchase.! I've been over charged for something that wasn't properly cared for.
Jared D.Very accommodating
Stuart M.Hook the trailer up properly
Patrick W.I was only dropping off a utility trailer that i had rented in AR, the young lady (can't recall her name) who helped me was quite phenomenal! My contract was done by phone, but was not not entered into the computer....she never paniced, became angry or treated me w/any disrespect (as if it were my fault)...GREAT CUSTOMER SERVICE!!!
NYLIA N.They where closed but they still answered the phone. Gracias
RAYMOND F.Customer service was average, not as friendly .
ESSIE G.The gentleman did not know the process to pick up. It took over 45 minutes. The truck was filthy! Full of cigarettes and ashes every where. There was left over food and trash all in the truck. I would of thought with Covid extra precaution would of been taken to protect renters. We had to stop the moving process to clean and disinfect the cab of the truck. I should get a refund for this rental. The conditions of the truck cost me additional funding and TIME during the move.
Lisa B.Improve the internet at the location so that things are not relayed from one person to another over the telephone
michael H.It took a few minutes but the people were so nice, I would definitely recommend this location
Erasmo D.Turned equipment in, owner of location was indifferent to my presence. Had me drop trailer on lot, never inspected equipment or offered proof I had dropped off before deadline.
TRAVIS M.