Comentarios del cliente para Ken Caryl Convenience LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ken Caryl Convenience LLC

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

RICHARD K. en

Grado:

The location was fine, but the online check-in process was slow and redundant. I would not recommend using the online check-in process to anyone.

Jordan W. en

Grado:

Horrible experience from start to finish. Cost me extra money because of their mistake. Would not reccomend to anyone. Choose different uhaul. Very unprofessional.

Peter V. en

Grado:

Rental went great. I was a walk up and agent had just what I needed.

Gerald M. en

Grado:

Very friendly and efficient people working the desk. Equipment is in great shape. Very good experience

Wilfredo M. en

Grado:

It was great using a new (under 8000) mile 10' truck. Great location, fast and easy service. Will highly recommend to others.

matthew S. en

Grado:

I was not impressed with clerk who closed out my rental. She closed the charges and tacked on an extra $10 for blankets and dolly use. No blankets were available when I rented the truck and no dolly was ordered. When I asked about those charges, she said that the regional manager would have to issue the refund. Not customer friendly and borderline fraudulent. BTW, still waiting for a callback from the regional manager. Note that this is not typical for my experiences with U-Haul.

Gerald M. en

Grado:

Again great customer service, very fast and efficient. Great experience

William R. en

Grado:

It was all very convenient and expedient.

Piotr K. en

Grado:

Fantastic experience during both, car pickup and return. Both ladies were very friendly, helpful and knowledgeable. This is now my favorite place to rent a truck in Denver area.

jill B. en

Grado:

I was charged a $20.00 fee for returning the vehicle within just a few hours? What!!! After hours charge. Listen very closely...I filled my gas tank there and it is costing $1000.00 to replace the fuel pump etc; my car was filled with black murky water. NOT GASOLINE!!! So please... refund the "after hours uhaul charge of $20.00".Equipment #BE 5053 W. Thankyou!

Thomas N. en

Grado:

El cliente no dejó un comentario.

Lyle W. en

Grado:

El cliente no dejó un comentario.

Michelle E. en

Grado:

El cliente no dejó un comentario.

HEATHER L. en

Grado:

I was supposed to be reimbursed for any unused miles by UHaul and was not.

Mark F. en

Grado:

El cliente no dejó un comentario.

joe V. en

Grado:

Put out a phone number in case the truck breaks down. As I was renting the truck , I had to ask for a number , just in case , and was given the number of the regional manager. I dont know what he could have done if I needed help with a broken truck. Luckily everything went great.

ANTHONY N. en

Grado:

El cliente no dejó un comentario.

Nam N. en

Grado:

El cliente no dejó un comentario.

Gabrielita H. en

Grado:

El cliente no dejó un comentario.

Martin W. en

Grado:

El cliente no dejó un comentario.

brendan C. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

El cliente no dejó un comentario.

Jonah R. en

Grado:

Stop having mess ups on uhauls end

Noah Y. en

Grado:

These guys were awesome. No complaints whatsoever. Thank you!

kathy G. en

Grado:

Both ladies were extremely helpful and went out of their way to make my experience a good one. The man checking me out couldn’t change the receipt so he had to call the manager back. It would be helpful for the next customer if he was shown how to make changes in the computer if there was an error.

Michael Y. en

Grado:

El cliente no dejó un comentario.

brendan C. en

Grado:

Cargo are should be cleaned before rented so I don't have to clean someone else's dirt and exterior damage records should be current so I don't have to file pictures.

Carlos M. en

Grado:

El cliente no dejó un comentario.

PAUL G. en

Grado:

El cliente no dejó un comentario.

Elvia M. en

Grado:

El cliente no dejó un comentario.

Ryan L. en

Grado:

Besides the very nice ladies in the Littleton Valero, this was a horrible experience. I will never consider using UHaul again. I reserved a 17ft truck a week before my move that you guaranteed. I was then told that only a 15 ft truck was available which I was okay with. And then I was told 1.5 days before my move that I now had to drive 30 minutes away to pick up my truck at 7 am. Then I get there Saturday morning on 6/29 and the only truck available is a 10 ft truck! I relied on UHaul to allow me to move a 2 bedroom apartment. The 10 ft truck option was not what I was guaranteed, therefore I want a full refund. The customer service is garbage at uhaul. When i called the local number the lady answering was extremely unapologetic and didnt even care that I was inconvenienced and told me basically I had no options. This was easily the worst customer experience of my entire life. Give me a call if you even care about making this right 818-430-9131

Jared H. en

Grado:

Unprofessional work set up space.... Inside of a gas station. Employee did not go through the truck with us and just have us the keys ... No instructions... Had to go help customers purchasing at the gas station.... Very strange set up .... Definitely will never go back there again

suzanne B. en

Grado:

Nothing. It is very nice to have a location with longer evening hours!!

Angel T. en

Grado:

El cliente no dejó un comentario.

Kara M. en

Grado:

Ken Caryl Convenience was a nightmare. The clerk that works there, Daniel was rude, belligerent and more importantly did not know how to handle the u-haul rentals. The truck they wanted to give me smelled like a cigarette factory. When I asked if I could switch trucks, as there was another 10' truck there he told me no. He told me that, that was the truck that I was assigned. If I didn't want it I could go rent somewhere else. I asked to speak to the store manager and she switched it no questions asked. There was mileage discrepancy with the mileage when I checked the truck out and I was assured it would not be a problem when I checked it in. Of course, when I checked the truck in, Daniel was there again. He could not check the truck in because when he pulled it up it showed in their computer that the truck had "0" mileage and wanted to charge me $50,000 for the 1 day rental. He did not know how to fix it. Because he was completely incompetent I asked again to speak to his manager as I was not leaving the store until i had paid the correct amount. He told me to take the truck to another haul dealer to check it in. What? He eventually called his manager in and again, she was able to correct it no problem. The store manager was great, however, it is clear that they do not ike dealing with the haul rentals. This store does your company a HUGE disservice. Will rent somewhere else next time.

Kevin G. en

Grado:

El cliente no dejó un comentario.

Jonathan H. en

Grado:

El cliente no dejó un comentario.

Joy M. en

Grado:

I was charged for pads I didn’t order or receive. I have called the 800 number and was told the $30 would be credited it back and that Is receive a coupon for the trouble. It’s been 10 days and nothing has been resolved. The guy at the pick up location didn’t seem to know how to enter the order.

Ronald S. en

Grado:

El cliente no dejó un comentario.

Arlene H. en

Grado:

very helpful and friendly employees Just keep up the good work

Teri C. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

Despite having our paperwork he refused to take our truck or help us because It did not show up in his system. We finally got through to a manager who instructed him to refresh his system, our truck now showed up & he received it in

Robert M. en

Grado:

El cliente no dejó un comentario.

Marten D. en

Grado:

It was good overall. The gas station attendants didn’t know much about the uhaul process. The truck I rented was very old & had a ton of past damage to it, could use a new paint job. I don’t mind however, it got me where I was going. Thanks again uhaul for the help.

Zach M. en

Grado:

I was told that I couldn’t drop off my truck at this location. I showed the gas station clerk my reservation stating I was at the correct place to drop off. He had to call the owner and ask for permission for me to park the truck. It was very disorganized. I performed the mobile check out which was very easy. The gas station clerk said that I didn’t need to lock the dolly or blankets in the cab. He confirmed he would take the dolly “out back” but wouldn’t take the blankets in because he didn’t “feel like doing it that night.” I’m concerned with the lack of responsibility for checking in and checking out.

Lisa H. en

Grado:

Easy pick up and drop off. The only issue I have it to be more clear in what the costs of the truck are. I was quoted $29.99 plus $.99/mile. I was never told I was going to pay for gas.

Mark D. en

Grado:

The truck I reserved was ready and available, but there were no blankets! I reserved a dozen moving blankets because I was only moving fine furniture with the truck. I had to rent the truck, then drive it back home and scrounge up some bath towels and bubble wrap to substitute for the U-Haul blankets before I could go pick up my furniture. Obviously, this took additional time to get the job done. When I reserved my U-Haul truck, I entered my phone number on the application. Why didn't someone call and notify me that there were no blankets BEFORE I picked up the truck? It's just common sense (and common courtesy).

Gerald H. en

Grado:

El cliente no dejó un comentario.

Nick N. en

Grado:

There were some charges I was not aware of, especially the 99 cents per mile charge. Also, 20 dollars charge for insurance was unexpected. Otherwise, all went as expected.

Elizabeth R. en

Grado:

The vehicle was covered in snow/ice and didn't have an ice scraper. When I asked for one, the one I was given was broken and not long enough to reach the top of the truck. The vehicle itself smelled like cigarette smoke, even though it only had 6000 miles on it. When I returned the vehicle, the male employee asked me if I'd taken a picture of the dashboard as proof of mileage/fuel level, and was about to ask me to walk outside to take one (instead of doing his job and walking 20 feet to where the vehicle was parked), when the female employee said she was about to do it anyway. The gal that checked the vehicle out to me was friendly and helpful, but that was the only good thing about my experience renting from this location.

james S. en

Grado:

Fast, easy and inexpensive!

Sarah S. en

Grado:

I ordered a dolly, it wasn’t in the back of the truck, no one told me I had to grab it separately. When I returned the truck they were not able to refund me for the equipment I didn’t use. I would simply recommend that they make sure to tell customers where to pick up different equipment ordered and have a better understanding of the CRM. On a positive note, employees were friendly and I believe did the best they could to help.

Mark M. en

Grado:

El cliente no dejó un comentario.

Sally C. en

Grado:

El cliente no dejó un comentario.

Kelly M. en

Grado:

El cliente no dejó un comentario.

MIchael S S. en

Grado:

El cliente no dejó un comentario.

Karyn B. en

Grado:

When I arrived to pick up the U-Haul truck, the person working the counter had to divide his attention to me and the customers walking in. This made my pick up experience longer. He was very polite though. I wanted to add another driver and he didn’t know how to do it. So that took longer for him to contact UHAUL. I ended up not having a driver. There was a snowstorm the Day before, and told the clerk there was no windshield washer fluid. He told me he’s not responsible for maintenance of the truck. So I did not have any. The person I return the truck to you at that store location, was not as busy as the man in the morning. He was able to get me checked out of my U-Haul relatively quickly. He was also very polite. I would not use this location again. The trucks were not maintained with washer fluid, the convenient store was busy so I could not be checked into my u-Haul in the morning quickly.

Dixie C. en

Grado:

El cliente no dejó un comentario.

Debra A. en

Grado:

Although I was provide a 47.50 fuel credit for an empty tank upon pickup, I was charged 47.50 when I dropped vehicle off!!

Michael A. en

Grado:

El cliente no dejó un comentario.

Eric K. en

Grado:

U-haul rental saved my Christmas as well as my relationship with my family and children. Because of your company and willingness to work with me I was able to keep a cherished promise to my children and be with them for the Christmas holiday. I can never explain how indebted I feel to U-haul for keeping hope alive. There are no words to express my deepest gratitude. So, I can only say thank you and God bless all of you. I will do my very best to pay all that I owe promptly. Again, thank you.