Comentarios del cliente para Ken Caryl Convenience LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Ken Caryl Convenience LLC

Grado total:

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Kara M. en

Grado:

Ken Caryl Convenience was a nightmare. The clerk that works there, Daniel was rude, belligerent and more importantly did not know how to handle the u-haul rentals. The truck they wanted to give me smelled like a cigarette factory. When I asked if I could switch trucks, as there was another 10' truck there he told me no. He told me that, that was the truck that I was assigned. If I didn't want it I could go rent somewhere else. I asked to speak to the store manager and she switched it no questions asked. There was mileage discrepancy with the mileage when I checked the truck out and I was assured it would not be a problem when I checked it in. Of course, when I checked the truck in, Daniel was there again. He could not check the truck in because when he pulled it up it showed in their computer that the truck had "0" mileage and wanted to charge me $50,000 for the 1 day rental. He did not know how to fix it. Because he was completely incompetent I asked again to speak to his manager as I was not leaving the store until i had paid the correct amount. He told me to take the truck to another haul dealer to check it in. What? He eventually called his manager in and again, she was able to correct it no problem. The store manager was great, however, it is clear that they do not ike dealing with the haul rentals. This store does your company a HUGE disservice. Will rent somewhere else next time.

Kevin G. en

Grado:

El cliente no dejó un comentario.

Jonathan H. en

Grado:

El cliente no dejó un comentario.

Joy M. en

Grado:

I was charged for pads I didn’t order or receive. I have called the 800 number and was told the $30 would be credited it back and that Is receive a coupon for the trouble. It’s been 10 days and nothing has been resolved. The guy at the pick up location didn’t seem to know how to enter the order.

Ronald S. en

Grado:

El cliente no dejó un comentario.

Arlene H. en

Grado:

very helpful and friendly employees Just keep up the good work

Teri C. en

Grado:

El cliente no dejó un comentario.

Kevin M. en

Grado:

Despite having our paperwork he refused to take our truck or help us because It did not show up in his system. We finally got through to a manager who instructed him to refresh his system, our truck now showed up & he received it in

Robert M. en

Grado:

El cliente no dejó un comentario.

Marten D. en

Grado:

It was good overall. The gas station attendants didn’t know much about the uhaul process. The truck I rented was very old & had a ton of past damage to it, could use a new paint job. I don’t mind however, it got me where I was going. Thanks again uhaul for the help.

Zach M. en

Grado:

I was told that I couldn’t drop off my truck at this location. I showed the gas station clerk my reservation stating I was at the correct place to drop off. He had to call the owner and ask for permission for me to park the truck. It was very disorganized. I performed the mobile check out which was very easy. The gas station clerk said that I didn’t need to lock the dolly or blankets in the cab. He confirmed he would take the dolly “out back” but wouldn’t take the blankets in because he didn’t “feel like doing it that night.” I’m concerned with the lack of responsibility for checking in and checking out.

Lisa H. en

Grado:

Easy pick up and drop off. The only issue I have it to be more clear in what the costs of the truck are. I was quoted $29.99 plus $.99/mile. I was never told I was going to pay for gas.

Mark D. en

Grado:

The truck I reserved was ready and available, but there were no blankets! I reserved a dozen moving blankets because I was only moving fine furniture with the truck. I had to rent the truck, then drive it back home and scrounge up some bath towels and bubble wrap to substitute for the U-Haul blankets before I could go pick up my furniture. Obviously, this took additional time to get the job done. When I reserved my U-Haul truck, I entered my phone number on the application. Why didn't someone call and notify me that there were no blankets BEFORE I picked up the truck? It's just common sense (and common courtesy).

Gerald H. en

Grado:

El cliente no dejó un comentario.

Nick N. en

Grado:

There were some charges I was not aware of, especially the 99 cents per mile charge. Also, 20 dollars charge for insurance was unexpected. Otherwise, all went as expected.

Elizabeth R. en

Grado:

The vehicle was covered in snow/ice and didn't have an ice scraper. When I asked for one, the one I was given was broken and not long enough to reach the top of the truck. The vehicle itself smelled like cigarette smoke, even though it only had 6000 miles on it. When I returned the vehicle, the male employee asked me if I'd taken a picture of the dashboard as proof of mileage/fuel level, and was about to ask me to walk outside to take one (instead of doing his job and walking 20 feet to where the vehicle was parked), when the female employee said she was about to do it anyway. The gal that checked the vehicle out to me was friendly and helpful, but that was the only good thing about my experience renting from this location.

james s. en

Grado:

Fast, easy and inexpensive!

Sarah S. en

Grado:

I ordered a dolly, it wasn’t in the back of the truck, no one told me I had to grab it separately. When I returned the truck they were not able to refund me for the equipment I didn’t use. I would simply recommend that they make sure to tell customers where to pick up different equipment ordered and have a better understanding of the CRM. On a positive note, employees were friendly and I believe did the best they could to help.

Mark M. en

Grado:

El cliente no dejó un comentario.

Sally C. en

Grado:

El cliente no dejó un comentario.

Kelly M. en

Grado:

El cliente no dejó un comentario.

MIchael S s. en

Grado:

El cliente no dejó un comentario.

Karyn B. en

Grado:

When I arrived to pick up the U-Haul truck, the person working the counter had to divide his attention to me and the customers walking in. This made my pick up experience longer. He was very polite though. I wanted to add another driver and he didn’t know how to do it. So that took longer for him to contact UHAUL. I ended up not having a driver. There was a snowstorm the Day before, and told the clerk there was no windshield washer fluid. He told me he’s not responsible for maintenance of the truck. So I did not have any. The person I return the truck to you at that store location, was not as busy as the man in the morning. He was able to get me checked out of my U-Haul relatively quickly. He was also very polite. I would not use this location again. The trucks were not maintained with washer fluid, the convenient store was busy so I could not be checked into my u-Haul in the morning quickly.

Dixie C. en

Grado:

El cliente no dejó un comentario.

Debra A. en

Grado:

Although I was provide a 47.50 fuel credit for an empty tank upon pickup, I was charged 47.50 when I dropped vehicle off!!

Michael A. en

Grado:

El cliente no dejó un comentario.

Eric K. en

Grado:

U-haul rental saved my Christmas as well as my relationship with my family and children. Because of your company and willingness to work with me I was able to keep a cherished promise to my children and be with them for the Christmas holiday. I can never explain how indebted I feel to U-haul for keeping hope alive. There are no words to express my deepest gratitude. So, I can only say thank you and God bless all of you. I will do my very best to pay all that I owe promptly. Again, thank you.