Customer Reviews for Kellys Trailer World
(U-Haul Neighborhood Dealer)

114 reviews

133 E Broaddus Ave   Bowling Green, VA 22427

(804) 632-8042

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(804) 632-8042

133 E Broaddus Ave
Bowling Green, VA 22427

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Kellys trailer world is an excellent place to pick up. Manager made sure all paperwork was completed correctly and ensured that the trailer I rented was connected right and ready for towing. Good experience. Great place to rent from.

William Knode 
Rating:
5.0

Customer did not leave a comment.

Andrew Pavick 
Rating:
4.0

The gentleman was very polite, and made me feel like I was a family member.Quick and easy process.

Lisa Phelps 
Rating:
4.0

I spoke a couple of times on the phone to the manager/owner? Who was very nice and friendly. I had to drop off the trailer though after hours so I didn't interact with anyone at this location. We almost couldn't get the trailer off the ball since there wasn't a jack system to lift it so that was a very unpleasant experience! Esp. since it was after dark and no lights around.

Gary Burk 
Rating:
5.0

Cliff was easy to work with and made last minute changes to my schedule. Very knowledgeable and friendly to work with. Clean facility.

William Knode 
Rating:
5.0

The man was very nice and professional!

Michelle Floyd 
Rating:
5.0

Customer did not leave a comment.

Brian Hamlin 
Rating:
5.0

Customer did not leave a comment.

Richard Blattenberger Jr 
Rating:
5.0

Great Customer Service, no improvements necessary.

Dorothy White 
Rating:
5.0

Customer did not leave a comment.

amy roane 
Rating:
5.0

Customer did not leave a comment.

Rick Hanley 
Rating:
2.0

Customer did not leave a comment.

TREVORDOUGLAS BIGLEY 
Rating:
5.0

Customer did not leave a comment.

brenda martin 
Rating:
5.0

Customer did not leave a comment.

Dell Johnson 
Rating:
5.0

Customer did not leave a comment.

Wallace Beasley 
Rating:
3.0

I was charged for a 20 foot truck when I drove a 15 foot truck which is $10 difference a day. I was charged for four days when I only drove it three days which is at least a $39 extra charge altogether I was probably charged close to 49 or $59 more than I should’ve been.

Joel La-may 
Rating:
5.0

Customer did not leave a comment.

DAVID PAUL 
Rating:
5.0

Customer did not leave a comment.

Debbie George 
Rating:
5.0

Cliff was an excellent businessman and helped us through renting the U-Haul truck with ease. He gave us helpful advice. Cliff and Kelly’s trailer world actually had the truck there for us and was super dependable- unlike regular U-Haul locations where we’ve been left without a truck after reserving in advanced. So happy we picked up at this location VS an actual U-Haul storage place.

Philip Freiseis 
Rating:
5.0

Staff were very helpful and informative.

Paul Perry 
Rating:
5.0

Customer did not leave a comment.

RICHARD FAY 
Rating:
4.0

Customer did not leave a comment.

JOSEPHMARTIN WEAVER 
Rating:
5.0

Customer did not leave a comment.

Vincent Jones 
Rating:
5.0

Very helpful gentlemen working at Kelly's trailer world to help u.

Nicole Irby 
Rating:
4.0

I love the small town feel of the location. I live in Bowling Green and it is very convenient to not have to drive to Fredericksburg

Philip Edwards 
Rating:
4.0

The person at the site was very helpful even though the electronic means to get the vehicle key gave me the wrong lock code at first.

Dean Dunlop 
Rating:
5.0

Customer did not leave a comment.

Leland Shoemaker 
Rating:
2.0

One of the tires on the trailer I rented was not properly inflated and was going flat on the interstate during my trip. I had an inflator and corrected the problem. Make sure tires are properly inflated before renting a trailer

DARRELL COOPER 
Rating:
5.0

Customer did not leave a comment.

Michael Bartlett 
Rating:
5.0

U haul had the reservation messed up. First had me picking up in Ashland, then Fredericksburg. Computer mix up?

Greg Freeman 
Rating:
5.0

This location was the complete opposite of the pickup location. Gentleman was polite, concerned about the windshield damage, and efficient with the check in process. Excellent experience.

Anthony Sosnowik 
Rating:
5.0

Customer did not leave a comment.

Samuel Shatzoff 
Rating:
5.0

Customer did not leave a comment.

JANICE BAYLOR 
Rating:
5.0

I can't think of anything,it was clean and very professional as well very nice to do business with. I would recommend them.

KIM THOMPSON 
Rating:
3.0

Again, nothing to improve. It's just an older facility. The gentleman was nice.

Christopher Hall 
Rating:
5.0

Customer did not leave a comment.

Eric Arevalos 
Rating:
3.0

Drop off location was over 30 minutes away from where I request adding an hour drive on to the back end of my rental. Between that and where I had to pick up the U-Haul added over 2 hours onto my time plus the cost of gas which is currently very expensive. No one was there when I dropped it off so I still have not been able to get reimbursed for the furniture pads I paid for and did not receive.

Kevin Arthur 
Rating:
5.0

Cliff was very helpful and knowledgeable, he worked around my schedule and was easy to contact. The truck was clean and ready to go at pickup. I highly recommend using this uhaul location.

Roger Barrett 
Rating:
5.0

Customer did not leave a comment.

ROD HENDRICKSON 
Rating:
4.0

Very friendly and helpful. Good job!!!

TIMOTHYJAY RITCHEY 
Rating:
5.0

Customer did not leave a comment.

PATRICKDANIEL DONOVAN 
Rating:
5.0

Customer did not leave a comment.

Jerry Covington 
Rating:
5.0

Customer did not leave a comment.

Tamika Burns 
Rating:
3.0

Customer did not leave a comment.

MICHAELLEE DAILEY 
Rating:
1.0

The location was closed on work hours and scheduled

Denis Bu 
Rating:
4.0

Just ensure equipment is fully inspected upon return as my tow trailer and truck both needed tires. The trucks check engine light was on for a catalytic converter issue.

Mark Gregg 
Rating:
5.0

Cliff was Excellent!!! Can’t ask for a better person to work with!! Thank you Steve Geiser

STEPHENJ GEISER 
Rating:
5.0

Customer did not leave a comment.

DAVIDA COLE 
Rating:
5.0

I will be using this facility again in the next month or so. The owner was very nice and helpful.

Colleen Rhodes 
Rating:
5.0

Awsome and very accommodating I will seek Kelly's trailer out if I need to transport anything and highly recommend this uhaul pick up drop off center.

TASHAN BROWN 
Rating:
4.0

Customer did not leave a comment.

Edwin Lipsitz 
Rating:
5.0

Perfect pickup/drop location. The gentleman was very courteous. The only issue was return. I could not get through to a representative on the phone for return. Eventually had to go online to do it. We sat on hold for 32 minutes on two different phones. We arrived for drop off at 8:05. We kept the phone on waiting for someone to answer and found the online return. That actually saved us money.

ZETA WALKER 
Rating:
1.0

I am disgusted with Uhaul. I called three times in the last week to verify that the truck would be available this Saturday and my husband got a call the day before that the truck had been double booked and whoever could get to the location quickestwould get the truck. It also took two hours to pick up the truck even though we had already checked in online with all of the necessary information

Steven Curtis 
Rating:
4.0

Customer did not leave a comment.

Andrew Pavick 
Rating:
3.0

lack/shortage of vehicle and wait time for customer service is poor. I spent a total of 4 hrs. in wait time over a 2-day period. Very poor experience.

Carla Stephens 
Rating:
1.0

There is no mobile service in the area for mobile pickup. It took 45 mins to complete the pickup thru uhaul.com. After using two different phones and driving to the parking lot across the street for one more bar, we finally got it. This caused me to arrive at my storage unit after they closed, in turn I could not return my truck on time.

Leah Hancock 
Rating:
5.0

Customer did not leave a comment.

GREG ROSE 
Rating:
5.0

Drop-off was quick and easy.

GEORGERAYMOND PARKER 
Rating:
5.0

Experience was great. Fast, smooth, and easy!

DANIELWAYNE PACKARD JR 
Rating:
5.0

Customer did not leave a comment.

MARKALAN SCHON 
Rating:
4.0

Customer did not leave a comment.

John Simpson 
Rating:
5.0

Customer did not leave a comment.

Lawrence Glew 
Rating:
5.0

Customer did not leave a comment.

MATTHEW GREEN 
Rating:
3.0

Customer did not leave a comment.

JASON MATTHEW POWELL 
Rating:
5.0

Customer did not leave a comment.

DAVIDA COLE 
Rating:
3.0

Customer did not leave a comment.

JACQUELINELAUREN PENN 
Rating:
4.0

I have always had excellent service in dealing with Kelly's Trailers in bowling green, va.

Austin Quesenberry 
Rating:
5.0

Nothing to be done, excellent customer service! Will continue to use in the near future

DAVIDA COLE 
Rating:
5.0

Easy drop off

Matthew Allen 
Rating:
5.0

Nothing, best service doesn’t need to be improved.

Joseph Diesman 
Rating:
3.0

Customer did not leave a comment.

MICHAEL SWIFT 
Rating:
5.0

This location was fantastic and very friendly..Will let others know

BILL RAYNORE 
Rating:
5.0

Clean nice running u haul it got the job done

SARAMARIE GOLDRING 
Rating:
5.0

Very good experience

Earl Johnson 
Rating:
5.0

Excellent experience and will rent from them again.

paul conolly 
Rating:
4.0

Customer did not leave a comment.

randy shackleford 
Rating:
5.0

Drop off was easy. Answered a few questions about the move/truck and was on my way.

EUGENE ALICHWER 
Rating:
4.0

Customer did not leave a comment.

TIAJUANA SHEPHERD 
Rating:
1.0

My truck wasn’t there. The shop was closed even though it was during business hours. I had to call and my reservation was redone to match the vehicle present and the customer service rep was Amazing. It took half an hour to resolve and I was on the road.

Nicole Harless 
Rating:
5.0

I had rented for 2 days due to selling and buying at the same time and closings were on different days, closings didn’t occur as expected. I was able to keep the truck for 5 extra days without issue! It was an Unexpected expense, but if I’d had to unpack the truck and turn it back in I would have lost my mind. Thank you for working with me!!

Sherry Campbell 
Rating:
5.0

Customer did not leave a comment.

Landon Wilcox 
Rating:
5.0

Customer did not leave a comment.

CLINTON JAMES CASELLI 
Rating:
5.0

great truck good location great service

VELVA SASS 
Rating:
4.0

I answered N/A because I rented the truck before it was swept out but overall truck was in good condition

CRAIG WILLIS 
Rating:
5.0

Customer did not leave a comment.

William Fields 
Rating:
4.0

Customer did not leave a comment.

Dianne Anderson 
Rating:
5.0

Customer did not leave a comment.

Lewis Beasley 
Rating:
1.0

Hire someone who cares

Jeffery Fulmer 
Rating:
5.0

Great equipment and very good prices

Jacinto Cantu 
Rating:
5.0

Customer did not leave a comment.

Patrice Craddock 
Rating:
5.0

Takes to long to get equipment when using iPhone and your website. It took over 30 minutes from start to finish. Wasted my time and time counted against me. Why not let military know about whether they could get a discount if the called instead of online reservations.

Jimmie Schoenauer 
Rating:
5.0

Customer did not leave a comment.

Leon Miller 
Rating:
5.0

Thanks for great svc

Lee Anne Martin 
Rating:
1.0

The guy at the counter charged me to much and told me that my card was not going to be charged but it was

Jessica Baker 
Rating:
5.0

Extremely helpful ... great communication... had to reschedule because of the hurricane and they were very accommodating. Highly recommend!!!!! No changes needed ??

Erin Grinstead 
Rating:
5.0

Customer did not leave a comment.

Jim Brite 
Rating:
5.0

Great experience and loved the online checkout and checkin.

Stephen Guasp 
Rating:
5.0

Customer did not leave a comment.

Austin Quesenberry 
Rating:
5.0

Customer did not leave a comment.

Nancy Bailey 
Rating:
5.0

The guy was amazingly nice and patient

Vivian Latney 
No reviews have been submitted for this location.

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