Nothing, this agent met and exceeded my expectations. Very helpfulAnn J.
Customer Reviews for Kelly Auto Sales LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.DAWN R.
Nothing. The gentlemen I dealt with in Goose Creek was awesome! Sanford dermato was the best! So helpful and professional!patsy R.
The people at the Kelly Auto Sales were VERY friendly, helpful before and after the fact. I had issues with the drop off store and Stephanie Armstrong was very professional and answered all my questions. She helped me to get the issue rectified at the drop off place. I would recommend Kelly Auto Sales for UHAUL needs.Andrew L.
Nothing Everything is goodMihir P.
El cliente no dejó un comentario.Harrington F.
Stephanie was so incredibly helpful. Got us a last-minute truck and made sure we had everything we needed. We will definitely think of this location when we rent a U-Haul before we use anywhere else even if it's slightly out of the waydaniel B.
In a 15ft uhaul there's a 40gal tank, as I'm sure you know. I stopped to get gas before dropping it off and made sure I was slightly over what I had started with. Yet somehow I got nitpicked for 2 gallons?! Either someone is skimming or just being plain dishonest. I've always used uhaul but after this insult/fraud/lie I will be looking at other options. Y'all are ridiculous.benjamin L.
I was billed for a hand cart that was never included the truck, when attempting to call the pickup location on the day of I received no answer, this move was completed over memorial day weekend meaning I could not get ahold of anyone to address the issue I simply had to move and the drop off location was also closed because of the holiday preventing me from discussing there either. I was charged an additional $112 with NO INVOICE provided indicating what the charges were fore.KEVIN S.
El cliente no dejó un comentario.Brian T.
El cliente no dejó un comentario.shirley M.
The instructions on the app for drop off would have been very helpful if I was told to go to them before dropping off the vehicle. I had already put the key in the box before I went through the app to drop it off. There were instructions that I needed to know before I did that.Cameron B.
Had refund coming but was told that they would have to mail me a check because they didn't have cash. The amount was approx.$65.00.Robert C.
El cliente no dejó un comentario.RICARDO K.
Unlike pickup location lot was clean and well maintained.William B.
El cliente no dejó un comentario.Chad P.
El cliente no dejó un comentario.Trey S.
El cliente no dejó un comentario.Deonna C.
26' truck was very nice and useful! Great overall experience! Nice job Stephanie! ( On- Site Mgr ) - TaoTAO R.
Was closed when I dropped off the truck. Not many places to park a large vehicle, of which we were returning the 26 ft truck. Seemed average. Nothing else applicable.Samantha P.
very helpful, really appreciate how much they made things as easy as possibleCHRISTINE C.
Making sure trucks have good ailmentDAWN B.
Make sure the staff know how to adjust the mirrors. Have better inventory information on corp web site, on moving blankets, the web site allowed me to place the order for items they did not have in stock. Better define extra miles cost.Marilyn B.
El cliente no dejó un comentario.NICHOLAS T.
El cliente no dejó un comentario.JOHN DAVID S.
El cliente no dejó un comentario.MATTHEW W.
El cliente no dejó un comentario.NELSON C.
El cliente no dejó un comentario.ERICA F.
El cliente no dejó un comentario.Tim S.
El cliente no dejó un comentario.GARY J.
What can be fixed is the booking office that schedules the trucks. They needs to ensure to assign the contract early enough that the locations can ensure to have the equipment needed ready for the customer. I want to than KELLY auto sales for her outstanding job in helping me and my family. If not for her we would have been in a world of hurt after the reservation office booked us and did not verify with her location if she had a truck and trailer or even if she open on Sunday. She went above and beyond by finding a truck and coming in on Sunday to make sure the truck was up to par and ready for us. SO THANK YOU SO MUCH KELLY AUTO! YOUR A 1 IN OUR BOOKJAVONNE S.
El cliente no dejó un comentario.Jerry M.
Location employees were helpful. However corporate made my experience the worst I've ever experienced. Booked my truck and equipment online using the app. Was called to inform me that the preferred location did not have the truck nor the additional equipment I reserved. They transferred me to a nearby location which was fine. When I went to check in using the app the time was incorrect for pickup and the truck was nowhere to be found. I spoke with corporate again to be transferred to a third location. The third location did have the size truck I reserved but did not have the additional equipment. Pretty much a complete failure to streamline the process anytime the app or corporate couldn't seem to get the details of my order correct. Only saving grace was the on-site employee that tried to be helpful but could not really provide any meaningful assistance. If U Haul didn't have such a monopoly on the rental truck market I'd definitely take my business elsewhere.PAUL M.
El cliente no dejó un comentario.Timothy D.
El cliente no dejó un comentario.LAURA S.
Excellent experience!Paul B.
El cliente no dejó un comentario.CHARLES V.
El cliente no dejó un comentario.Dana T.
El cliente no dejó un comentario.kim W.