Customer Reviews for Kelly Auto Sales LLC
(U-Haul Neighborhood Dealer)

85 reviews

116 Red Bank Rd   Goose Creek, SC 29445

(843) 278-6859

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: Closed

Services at this Location:

Contact Us

(843) 278-6859

116 Red Bank Rd
Goose Creek, SC 29445

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–7 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Gail Rabon 
Rating:
4.0

Customer did not leave a comment.

GARY SHORT 
Rating:
3.0

Customer did not leave a comment.

SUSAN LEE 
Rating:
1.0

Returned truck six hours after use. Had to search for manager.. took keys and said would email receipt. Did not do that. Had to call U-Haul to track down receipt. Found out mileage was not recorded correctly. Charged me extra miles and extra for gas. Will be disputing this with U-Haul.

Clifford Bennett 
Rating:
3.0

Made a pick up for 10:30. The person was not there and had to wait extra 10 minutes. Other than that. Ok

Aleiza Hankins 
Rating:
5.0

The U-Haul was dirty inside, had to sweep a good amount up before loading. Pick up and drop off was very easy.

James Seaman 
Rating:
4.0

No issues with the U Haul location. My trucks Electric system went haywire when I used the Uhaul vehicle tow trailer. I had to take my truck to the dealership to get fixed also the headache of running around trying to figure out the problem and the ride to the dealership

Preston Walker 
Rating:
5.0

My only complaint with the car dolly was the ratchets were a bit rusty but still functional. This minor problem was offset by the staff who went above and beyond to ensure our needs were met in a very timely fashion. They even assisted in hooking up the equipment to the truck.

ROBERT MCWHORTER 
Rating:
5.0

Every one was very nice and helpful I would definitely use them again and refer them to friends

gregory thomas 
Rating:
3.0

Clean the box before the Customer arrives. Check the handwheel and lubricant to properly tighten to secure the coupler.

Warnakulasuriya Fernando 
Rating:
5.0

The car dolly is a awesome, if I could change anything I would offer it at a hourly rate. For in town customers

Joseph Henley 
Rating:
2.0

I will not give a friend this location because the company charge me more than once I will not rent from UHaul again

RHONDA ANDERSON 
Rating:
1.0

They charged my card for $75 a week after they had already took my original payment. I called them about it and they never answered the phone. I left a message and they reversed the charges but never called back and apologized or communicated that they got my message. Even when I was dropping the truck off I was walking to the door and the guy greeted me with "What you want?" He has no customer service skills. I will say the young lady he has working there that checked me in was very nice and helpful.

Timothy Crosby 
Rating:
5.0

Quick and easy! Would recommend location to everyone.

Nathan Porter 
Rating:
5.0

All is well

LaRonda Bethel 
Rating:
5.0

👌

EMILIO MALDONADO 
Rating:
3.0

Customer did not leave a comment.

DOMINIQUE STANLEY 
Rating:
5.0

Customer did not leave a comment.

roderick mcqueen 
Rating:
5.0

Customer did not leave a comment.

Kelvin Wright 
Rating:
3.0

Customer did not leave a comment.

Alexa Hernandez-Ramirez 
Rating:
5.0

Customer did not leave a comment.

John DiDio 
Rating:
3.0

Customer did not leave a comment.

LUZ NELSON 
Rating:
3.0

Customer did not leave a comment.

William Roten 
Rating:
5.0

Customer did not leave a comment.

Matthew Allen 
Rating:
5.0

Customer did not leave a comment.

esteban gil 
Rating:
5.0

Customer did not leave a comment.

Mark Allen 
Rating:
5.0

Good folks, helpful and kind.

LONNIE SIDES 
Rating:
3.0

Customer did not leave a comment.

Harrison Helmich 
Rating:
4.0

The location to pick up the Uhaul and drop off was changed several times which caused some confusion and I had to make a few calls to get that straightened which stressed me out

Kimberly Oliver 
Rating:
3.0

Customer did not leave a comment.

aqnnmarie ward 
Rating:
3.0

Customer did not leave a comment.

Carl Hudson 
Rating:
3.0

Customer did not leave a comment.

aqnnmarie ward 
Rating:
2.0

The owner was helpful, but the location was not confidence building, and problems with billing compounded the problem. Cleaner facility and better systems and service would be helpful.

Christian Diffenderfer 
Rating:
5.0

Customer did not leave a comment.

Clayton Powers 
Rating:
5.0

Nice 🙂

MISAEL LIMA GONZAGA 
Rating:
5.0

Maybe a dolly and some moving blankets added to the truck

Charles Baker 
Rating:
1.0

Horrible experience. Waited for 2.5 hours for a uhaul with a reservation time. Only to pay for the uhaul and wait for my truck to be pulled around and the employee is unable to find any keys for the uhuals. He called the manager several times with no answer only to find out the manager took all of the keys home. I now have a paid uhual that I can't take because there is no key. The employee told me my money would be refunded and I was still charged for the uhual rental. I would never return to this location and will not recommend them to any of my friends or family.

Jessica Richardson 
Rating:
3.0

Customer did not leave a comment.

AMBER KNIGHT 
Rating:
5.0

Customer did not leave a comment.

Gordon Miller 
Rating:
3.0

Customer did not leave a comment.

Geoff Allen 
Rating:
1.0

Do not over charge $ 758.16. Customer not be able to contact area supervisor for a refund.

Timothy Byrd 
Rating:
5.0

Customer did not leave a comment.

Bernard Moses 
Rating:
5.0

The owner is awesome. Great communicator and very punctual. Highly recommended!!!

Lakesha Martin 
Rating:
3.0

Four customers were waiting at 9:10 a.m. When the workers showed up (9:15 a.m.?), they called people back without asking who was there first. Carrier had rusted straps that made them difficult to use. God experience otherwise.

Jimmy Brown 
Rating:
3.0

Customer did not leave a comment.

Darin Wolfe 
Rating:
5.0

Nothing, this agent met and exceeded my expectations. Very helpful

Ann Jenkins 
Rating:
5.0

Customer did not leave a comment.

DAWN ROBINSON 
Rating:
5.0

Nothing. The gentlemen I dealt with in Goose Creek was awesome! Sanford dermato was the best! So helpful and professional!

patsy richardson 
Rating:
5.0

The people at the Kelly Auto Sales were VERY friendly, helpful before and after the fact. I had issues with the drop off store and Stephanie Armstrong was very professional and answered all my questions. She helped me to get the issue rectified at the drop off place. I would recommend Kelly Auto Sales for UHAUL needs.

Andrew Linde 
Rating:
5.0

Nothing Everything is good

Mihir Patel 
Rating:
5.0

Customer did not leave a comment.

Harrington Ford 
Rating:
5.0

Stephanie was so incredibly helpful. Got us a last-minute truck and made sure we had everything we needed. We will definitely think of this location when we rent a U-Haul before we use anywhere else even if it’s slightly out of the way

daniel blest 
Rating:
1.0

In a 15ft uhaul there's a 40gal tank, as I'm sure you know. I stopped to get gas before dropping it off and made sure I was slightly over what I had started with. Yet somehow I got nitpicked for 2 gallons?! Either someone is skimming or just being plain dishonest. I've always used uhaul but after this insult/fraud/lie I will be looking at other options. Y'all are ridiculous.

benjamin leeson 
Rating:
1.0

I was billed for a hand cart that was never included the truck, when attempting to call the pickup location on the day of I received no answer, this move was completed over memorial day weekend meaning I could not get ahold of anyone to address the issue I simply had to move and the drop off location was also closed because of the holiday preventing me from discussing there either. I was charged an additional $112 with NO INVOICE provided indicating what the charges were fore.

KEVIN SHELBROCK 
Rating:
5.0

Customer did not leave a comment.

Brian Tollison 
Rating:
5.0

Customer did not leave a comment.

shirley mcgill 
Rating:
4.0

The instructions on the app for drop off would have been very helpful if I was told to go to them before dropping off the vehicle. I had already put the key in the box before I went through the app to drop it off. There were instructions that I needed to know before I did that.

Cameron Budrow 
Rating:
3.0

Had refund coming but was told that they would have to mail me a check because they didn't have cash. The amount was approx.$65.00.

Robert Chism 
Rating:
5.0

Customer did not leave a comment.

RICARDO KANTER 
Rating:
5.0

Nothing.

RICARDO KANTER 
Rating:
5.0

Unlike pickup location lot was clean and well maintained.

William Buyars 
Rating:
2.0

Customer did not leave a comment.

Chad Perry 
Rating:
5.0

Customer did not leave a comment.

Trey Still 
Rating:
5.0

Customer did not leave a comment.

Deonna Castro 
Rating:
5.0

26' truck was very nice and useful! Great overall experience! Nice job Stephanie! ( On- Site Mgr ) - Tao

TAO ROCHA 
Rating:
3.0

Was closed when I dropped off the truck. Not many places to park a large vehicle, of which we were returning the 26 ft truck. Seemed average. Nothing else applicable.

Samantha Purnell 
Rating:
5.0

very helpful, really appreciate how much they made things as easy as possible

CHRISTINE CASE 
Rating:
4.0

Making sure trucks have good ailment

DAWN BARKER 
Rating:
4.0

Make sure the staff know how to adjust the mirrors. Have better inventory information on corp web site, on moving blankets, the web site allowed me to place the order for items they did not have in stock. Better define extra miles cost.

Marilyn Bell 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS TALLEY 
Rating:
5.0

Customer did not leave a comment.

JOHN DAVID STILES 
Rating:
5.0

Customer did not leave a comment.

MATTHEW WOMACK 
Rating:
3.0

Customer did not leave a comment.

NELSON COLL CERMENO 
Rating:
5.0

Customer did not leave a comment.

ERICA FULLBRIGHT 
Rating:
4.0

Customer did not leave a comment.

Tim Surma 
Rating:
4.0

Customer did not leave a comment.

GARY JOHNSON 
Rating:
5.0

What can be fixed is the booking office that schedules the trucks. They needs to ensure to assign the contract early enough that the locations can ensure to have the equipment needed ready for the customer. I want to than KELLY auto sales for her outstanding job in helping me and my family. If not for her we would have been in a world of hurt after the reservation office booked us and did not verify with her location if she had a truck and trailer or even if she open on Sunday. She went above and beyond by finding a truck and coming in on Sunday to make sure the truck was up to par and ready for us. SO THANK YOU SO MUCH KELLY AUTO! YOUR A 1 IN OUR BOOK

JAVONNE SCOTT 
Rating:
3.0

Customer did not leave a comment.

Jerry Martin 
Rating:
4.0

Location employees were helpful. However corporate made my experience the worst I’ve ever experienced. Booked my truck and equipment online using the app. Was called to inform me that the preferred location did not have the truck nor the additional equipment I reserved. They transferred me to a nearby location which was fine. When I went to check in using the app the time was incorrect for pickup and the truck was nowhere to be found. I spoke with corporate again to be transferred to a third location. The third location did have the size truck I reserved but did not have the additional equipment. Pretty much a complete failure to streamline the process anytime the app or corporate couldn’t seem to get the details of my order correct. Only saving grace was the on-site employee that tried to be helpful but could not really provide any meaningful assistance. If U Haul didn’t have such a monopoly on the rental truck market I’d definitely take my business elsewhere.

PAUL MINNIS 
Rating:
5.0

Customer did not leave a comment.

Timothy Dayao 
Rating:
5.0

Customer did not leave a comment.

LAURA SMITH 
Rating:
5.0

Excellent experience!

Paul Baughman 
Rating:
5.0

Customer did not leave a comment.

CHARLES VANDIVER 
Rating:
5.0

Customer did not leave a comment.

Dana Trevino 
Rating:
5.0

Customer did not leave a comment.

kim wright 
No reviews have been submitted for this location.

Additional Services at this Location

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