Great people..they make the experience worth while.
Kevin E
Customer Reviews for Kelly Auto Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location can be difficult to enter and exit depending on the time of day due to traffic.
Amanda TReturned truck six hours after use. Had to search for manager.. took keys and said would email receipt. Did not do that. Had to call U-Haul to track down receipt. Found out mileage was not recorded correctly. Charged me extra miles and extra for gas. Will be disputing this with U-Haul.
Clifford BMade a pick up for 10:30. The person was not there and had to wait extra 10 minutes. Other than that. Ok
Aleiza HThe U-Haul was dirty inside, had to sweep a good amount up before loading. Pick up and drop off was very easy.
James SNo issues with the U Haul location. My trucks Electric system went haywire when I used the Uhaul vehicle tow trailer. I had to take my truck to the dealership to get fixed also the headache of running around trying to figure out the problem and the ride to the dealership
Preston WMy only complaint with the car dolly was the ratchets were a bit rusty but still functional. This minor problem was offset by the staff who went above and beyond to ensure our needs were met in a very timely fashion. They even assisted in hooking up the equipment to the truck.
ROBERT MEvery one was very nice and helpful I would definitely use them again and refer them to friends
gregory tClean the box before the Customer arrives. Check the handwheel and lubricant to properly tighten to secure the coupler.
Warnakulasuriya FThe car dolly is a awesome, if I could change anything I would offer it at a hourly rate. For in town customers
Joseph HI will not give a friend this location because the company charge me more than once I will not rent from UHaul again
RHONDA AThey charged my card for $75 a week after they had already took my original payment. I called them about it and they never answered the phone. I left a message and they reversed the charges but never called back and apologized or communicated that they got my message. Even when I was dropping the truck off I was walking to the door and the guy greeted me with "What you want?" He has no customer service skills. I will say the young lady he has working there that checked me in was very nice and helpful.
Timothy CQuick and easy! Would recommend location to everyone.
Nathan PAll is well
LaRonda B👌
EMILIO MGood folks, helpful and kind.
LONNIE SThe location to pick up the Uhaul and drop off was changed several times which caused some confusion and I had to make a few calls to get that straightened which stressed me out
Kimberly OThe owner was helpful, but the location was not confidence building, and problems with billing compounded the problem. Cleaner facility and better systems and service would be helpful.
Christian DNice 🙂
MISAEL LMaybe a dolly and some moving blankets added to the truck
Charles BHorrible experience. Waited for 2.5 hours for a uhaul with a reservation time. Only to pay for the uhaul and wait for my truck to be pulled around and the employee is unable to find any keys for the uhuals. He called the manager several times with no answer only to find out the manager took all of the keys home. I now have a paid uhual that I can't take because there is no key. The employee told me my money would be refunded and I was still charged for the uhual rental. I would never return to this location and will not recommend them to any of my friends or family.
Jessica RDo not over charge $ 758.16. Customer not be able to contact area supervisor for a refund.
Timothy BThe owner is awesome. Great communicator and very punctual. Highly recommended!!!
Lakesha MFour customers were waiting at 9:10 a.m. When the workers showed up (9:15 a.m.?), they called people back without asking who was there first. Carrier had rusted straps that made them difficult to use. God experience otherwise.
Jimmy BNothing, this agent met and exceeded my expectations. Very helpful
Ann JNothing. The gentlemen I dealt with in Goose Creek was awesome! Sanford dermato was the best! So helpful and professional!
patsy rThe people at the Kelly Auto Sales were VERY friendly, helpful before and after the fact. I had issues with the drop off store and Stephanie Armstrong was very professional and answered all my questions. She helped me to get the issue rectified at the drop off place. I would recommend Kelly Auto Sales for UHAUL needs.
Andrew LNothing Everything is good
Mihir PStephanie was so incredibly helpful. Got us a last-minute truck and made sure we had everything we needed. We will definitely think of this location when we rent a U-Haul before we use anywhere else even if it’s slightly out of the way
daniel bIn a 15ft uhaul there's a 40gal tank, as I'm sure you know. I stopped to get gas before dropping it off and made sure I was slightly over what I had started with. Yet somehow I got nitpicked for 2 gallons?! Either someone is skimming or just being plain dishonest. I've always used uhaul but after this insult/fraud/lie I will be looking at other options. Y'all are ridiculous.
benjamin lI was billed for a hand cart that was never included the truck, when attempting to call the pickup location on the day of I received no answer, this move was completed over memorial day weekend meaning I could not get ahold of anyone to address the issue I simply had to move and the drop off location was also closed because of the holiday preventing me from discussing there either. I was charged an additional $112 with NO INVOICE provided indicating what the charges were fore.
KEVIN SThe instructions on the app for drop off would have been very helpful if I was told to go to them before dropping off the vehicle. I had already put the key in the box before I went through the app to drop it off. There were instructions that I needed to know before I did that.
Cameron BHad refund coming but was told that they would have to mail me a check because they didn't have cash. The amount was approx.$65.00.
Robert CNothing.
RICARDO KUnlike pickup location lot was clean and well maintained.
William B26' truck was very nice and useful! Great overall experience! Nice job Stephanie! ( On- Site Mgr ) - Tao
TAO RWas closed when I dropped off the truck. Not many places to park a large vehicle, of which we were returning the 26 ft truck. Seemed average. Nothing else applicable.
Samantha Pvery helpful, really appreciate how much they made things as easy as possible
CHRISTINE CMaking sure trucks have good ailment
DAWN BMake sure the staff know how to adjust the mirrors. Have better inventory information on corp web site, on moving blankets, the web site allowed me to place the order for items they did not have in stock. Better define extra miles cost.
Marilyn BWhat can be fixed is the booking office that schedules the trucks. They needs to ensure to assign the contract early enough that the locations can ensure to have the equipment needed ready for the customer. I want to than KELLY auto sales for her outstanding job in helping me and my family. If not for her we would have been in a world of hurt after the reservation office booked us and did not verify with her location if she had a truck and trailer or even if she open on Sunday. She went above and beyond by finding a truck and coming in on Sunday to make sure the truck was up to par and ready for us. SO THANK YOU SO MUCH KELLY AUTO! YOUR A 1 IN OUR BOOK
JAVONNE SLocation employees were helpful. However corporate made my experience the worst I’ve ever experienced. Booked my truck and equipment online using the app. Was called to inform me that the preferred location did not have the truck nor the additional equipment I reserved. They transferred me to a nearby location which was fine. When I went to check in using the app the time was incorrect for pickup and the truck was nowhere to be found. I spoke with corporate again to be transferred to a third location. The third location did have the size truck I reserved but did not have the additional equipment. Pretty much a complete failure to streamline the process anytime the app or corporate couldn’t seem to get the details of my order correct. Only saving grace was the on-site employee that tried to be helpful but could not really provide any meaningful assistance. If U Haul didn’t have such a monopoly on the rental truck market I’d definitely take my business elsewhere.
PAUL MExcellent experience!
Paul B