Customer Reviews for Keep Safe Storage LLC
(U-Haul Neighborhood Dealer)

140 reviews

118 Reba St   Natchitoches, LA 71457

(318) 352-7449

Office Hours

  • Mon-Fri: 9 am–12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(318) 352-7449

118 Reba St
Natchitoches, LA 71457

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–12 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Brishauna Walker 
Rating:
5.0

Not that I wouldn't recommend, but it was not convenient to drop off from where I was coming. I was told by person at pick up location that it was

Stephanie Gingles 
Rating:
3.0

Customer did not leave a comment.

Alexisa Babers 
Rating:
3.0

Customer did not leave a comment.

Brandi Rachal 
Rating:
4.0

The systems need to be updated to accurately reflect what equipment and pads a location has. For over 2 months your system shows that this location has dollies and pads of which they have none. Other locations seem to have the same issue. Somehow those systems need to be updated

Michael Gray 
Rating:
2.0

I would only because there is not alot to choose from. Uhaul should raise its standards on who is allowed to be a dealer for them.

Shawn Butler 
Rating:
3.0

Recommended to call ahead. Personnel do not attend the location within the stated times and are slow to deliver service.

Stanley Salter 
Rating:
3.0

My husband dropped it off but he said the location was full and there was no one there to tell him where to park it since it was a holiday

Shawna Durr 
Rating:
3.0

We dropped it off on a Sunday, no one answered the phone. We got lucky that someone else was inside and could open the gate for us because no one gave us the gate code to be able to open the gate. When we scheduled the drop off we said it would be in Sunday, so something should have been told to us about a locked gate

CAMMY CARRERE 
Rating:
3.0

Scheduled 10 days ahead for truck in Lafayette Louisiana had to drive to this location an hour each way not happy will not recommend U-Haul to friends

Wess Frentz 
Rating:
5.0

No one there?

Gary Jansen 
Rating:
5.0

Customer did not leave a comment.

Kent Lirette 
Rating:
2.0

Customer did not leave a comment.

Gary Gresham 
Rating:
3.0

Customer did not leave a comment.

Anthony Figueroa 
Rating:
5.0

Customer did not leave a comment.

Lew LaFornara 
Rating:
5.0

Customer did not leave a comment.

tyrone perry 
Rating:
5.0

Self serve check out and in was difficult, taking over three hours total. I kept getting messages about network connection, as well as low level of WiFi.

Constance Conant 
Rating:
5.0

No improvement needed!

Edmond Guynn 
Rating:
5.0

Customer did not leave a comment.

Kaylan Evans 
Rating:
5.0

The employee that check me out was very professional.

Tamika Brooks 
Rating:
5.0

Customer did not leave a comment.

MARILYN COLEMAN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Vickie Jansen 
Rating:
5.0

Customer did not leave a comment.

Luis Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Clint Alpha 
Rating:
3.0

I was charged extra miles that wasn’t used . Also extra days . I turn the unit in two days early. Also the rental place on Natchitoches hwy where I reserved the unit did not process the reservation at that location. I had to drive 50 miles out of my way to get the truck I needed.

Charlie Houston 
Rating:
5.0

Customer did not leave a comment.

vevalyn lucky  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gary Gresham 
Rating:
5.0

Customer did not leave a comment.

ERMA RODGERS 
Rating:
5.0

Customer did not leave a comment.

Joseph Francis 
Rating:
2.0

No one called by 6PM the day prior to confirm my rental. I called in because I was concerned I would not have a truck for my move. I was told the truck had almost 1/2 tank of gas. When we drove around front, we showed the employee that there was actually 1/4 tank of gas. He said he would make the change online. The day of the return I called the Natchitoches location because I could not see the change and they said it had been made. Upon returning the truck in Dallas, Texas I was charged $47.00 because the truck did not have 1/2 a tank. It was not a professional experience at all.

Craig Cornmesser 
Rating:
3.0

This location did not have ideal parking for the large U-Haul that I rented. Where I was forced to park it, I felt like I was blocking the storage units. I did love the convenience of turning the U-Haul in after hours by only using my cell phone though. That was very nice.

Tara Cox 
Rating:
4.0

Customer did not leave a comment.

LATARIE ROBINSON 
Rating:
5.0

Customer did not leave a comment.

WAYNE THOMAS 
Rating:
5.0

Customer did not leave a comment.

WAYNE THOMAS 
Rating:
4.0

Customer did not leave a comment.

jeffrey drobina 
Rating:
5.0

Keep Safe Storage South met our climate controlled storage needs perfectly. Next time that need rolls around, I'm only going one place.

david dollar  |  Overall Experience 
Rating:
5.0

I have the lock and key that I will return this week. Please cancel the auto pay for that unit. Thank you.

DEBRA PROCELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl Gianforte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara Moran 
Rating:
5.0

Great people to work with! Clean and well secured. Thank you!

Sherri Moore  |  Overall Experience 
Rating:
5.0

I could not get the online phone drop off system to work. It would not find my location. I tried all the help suggestions and nothing. I ended up using a friends phone to get it to work. I tried calling the uhaul help number but was on hold for the longest time.

christina hillesheim 
Rating:
5.0

Needed short-term storage for some construction items for a home remodel.... Worked out great and would definitely use again!!

Walter Darr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHENITA COLBERT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Gregory Williams 
Rating:
4.0

Customer did not leave a comment.

MICHAEL DEBLIEUX 
Rating:
1.0

Customer did not leave a comment.

ERIC LEWIS 
Rating:
5.0

Customer did not leave a comment.

Ryan Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

connie waguespack  |  Overall Experience 
Rating:
3.0

Place was closed, called #on the sign no response, called uhaul for assistance first lady was not helpful gave #to call no response because it was a Sunday and you have to call during normal business hours after going through all that called U-Haul again and finally got someone who was able to get ahold of someone at the property to give us the code 2 get in the gate to drop off the equipment. Was that a wonderful experience, was actually quite stressful.

TAMMY CASTANEDA 
Rating:
5.0

Customer did not leave a comment.

John Jacob 
Rating:
4.0

Customer did not leave a comment.

JAMES DAVIS 
Rating:
4.0

Customer did not leave a comment.

JAMES DAVIS 
Rating:
3.0

Make sure the equipment isn’t rusted and make sure more than one worker is working the whole city: I’m sure Leslie doesn’t get paid near enough to do what she does! She was the only excellent part of this experience.

William Sprinkle 
Rating:
5.0

Customer did not leave a comment.

ARTHUR HATTIER 
Rating:
5.0

Customer did not leave a comment.

ARLANNIA AUSTIN 
Rating:
2.0

The attendant was unable to print contract as printer was not working. The email copy was to small to read. The trailer was very old and difficult to attach to truck. We rented 1 way. It rain into the trailer and ruined the content. When we inspected the interior of the trailer we saw the rain water pouring in at two entry points. It was very visible that someone had attempted to repair the trailer with some type of sealant. The insurance offered and we purchased did not cover the water damage to our content ...insurance only covers accidnets.

Rita Snelling 
Rating:
5.0

Customer did not leave a comment.

richard abraham 
Rating:
1.0

Store was not opened even though the time on the door said 8am and my pick up was 9:30, no one was in the office nor answered the phone. My truck was not where it said it would be, it was not clean, if did not have the dolly we requested.

Teresa Clay-Christmas 
Rating:
5.0

So great to have this level of service in our small town. Thx!

David Dollar 
Rating:
5.0

This has been the best experience I’ve ever encountered through renting a storage. I always felt great knowing that my things were safely secured. This facility is very well managed and I’d definitely recommend it to others.

tracie howard  |  Overall Experience 
Rating:
1.0

I don't rent Uhaul products often or ever but I needed a Uhaul to move this past weekend soon last Wednesday afternoon I stopped by the I haul location on the bypass in Natchitoches, Louisiana and I went in and was greeted by a slender older woman who wasn't real friendly and I proceeded to tell her that I needed to rent a Uhaul for the upcoming Saturday. She asked me what size I needed she rattled off some different size trucks but there weren't any visuals so I just picked one I picked a 10 she told me that I would have to put a card on file to hold the reservation I explained to her at that moment that all I had was my bank card and she said that was fine it's just to hold to the reservation... I think that would have been the perfect opportunity to let me know that when I pick up the Uhaul truck that I will need to have a credit card and if I don't have a credit card that a$100 cash deposit will be needed,but she didn't!!! She then asked me when would I be returning the Uhaul and I told her Sunday and she didn't say anything else... I asked he we would I need to use my insurance or how does that work.... She told me that when I pick it up to they would discuss those options with me. I said ok and she told me that someone would contact me the day before I pick up the Uhaul and that was that. So Friday I received a text and a phone call from a Uhaul representative that told me the truck that I had reserved wouldn't be available but that would have one a size up for the same price would that be ok but that I would have to pick it up at 11 instead of 12 because the Reba St location close at 12 . That was fine because it wasn't a total inconvenience. So Saturday morning I get to Reba street location and the young guy working said went through and begin to process my order and then he asked how would I be paying I told him a debit card and then he begin to explain that if paying with a debit card I would have to pay a$100 deposit he said he would try to run my debit card as a credit card but if I declined it I would need to pay the cash deposit I wasn't upset with him because he was simply doing his job just feel like this is something that should have been shared with me when I initially reserved the Uhaul.because I'm in the process of moving who's to say I had $100 hanging around... I like to be aware of things in advance... anyway I had to leave and come back do that I could get the cash well once I got back to pay he asked me how many miles I would be traveling I explained to him and where I would be traveling he guessed the mileage but he never said anything about a fee for going over said miles and furthermore he never said that I was only allowed a certain number of miles.... How was I to know that I would have needed to make three trips instead of the one. This have been a extremely stressful move and being told thsy I owe $111.82 for a rental gas only added to my stress the people who work for and represent your Company are uninformed and I am disappointed in the service and my entire experience if my rental fee was $55.83 and I paid the$100 deposit why do I still owe $111.82 please explain

LATASHA OLIPHANT 
Rating:
2.0

I was unable to return the truck when desired. This location should not be listed as a 24hr location. The number posted to call for gate code only went to an answering machine. No apologies were made for the inconvenience. Very unorganized. I also attempted to rent storage from this location for my move. I work out of town and was told the unit would be held and I could sign the contract the next day. I arrived five minutes after their opening time and was told the unit had been given to someone else. They offered another unit at double the price.

LAVORA WILSON 
Rating:
1.0

Picking up from this location was a complete disaster. When we arrived we could not access the vehicle and key box because the gate was locked. We followed the directions on the sign and called the number they listed but there was not an answer. I called U-Haul and it took close to an hour to get the code to the gate. Once I was able to get in the fenced area and process the pickup the key box was empty. It took over 2 hours to complete the pickup.

Arthur Joseph 
Rating:
1.0

Terrible experience. We rented two uhuals. Even though we signed up to return to this location, they said we had to go to their sister store across town to return it. We even showed him the email stating we signed up to return at the reba st store. we had to go all the way across town to return a truck that was suppose to go to the reba street one. It was a terrible experience and we will never rent from them again.

Jeremy Mitchell 
Rating:
3.0

Customer did not leave a comment.

MELVIN HOLMES 
Rating:
4.0

Customer did not leave a comment.

TAQUITA BELL 
Rating:
5.0

Customer did not leave a comment.

Richard Seale 
Rating:
5.0

None

Judith martin 
Rating:
3.0

Customer did not leave a comment.

Michael Mitchell 
Rating:
4.0

Customer did not leave a comment.

Lashawna Mitchell 
Rating:
4.0

I don’t have any complaints. I was satisfied

Adrian Moore 
Rating:
5.0

Customer did not leave a comment.

MO'JOSHUA FOWLER 
Rating:
3.0

I arrived at the return location listed on my contract to find a small 2'x3' ground sign marking the location, and no one there. I arrived Saturday August 1, 2020 at 1 pm. The phone number on my contract was not in service. The office was a storage unit company, had a u-Haul truck parked in its lot, closed, and had a different phone number on the wall, so I called it. The young girl who answered the phone, looked up my phone number and then gave me the new address she said was on my contract for me to return the trailer to. I then drove to that facility, arrived Saturday, August 1st at 1:20 pm , again a storage unit facility, no one there, quite a few trailers and trucks on site...UN-hitched my trailer, completed the on line steps for return and departed.

Denise Fullmer 
Rating:
5.0

Customer did not leave a comment.

abby mears 
Rating:
5.0

Customer did not leave a comment.

veronica pikes 
Rating:
1.0

Customer did not leave a comment.

Latesha Phillips 
Rating:
5.0

Customer service was great.

Doranna Longino 
Rating:
3.0

Customer did not leave a comment.

Susaneva Wade 
Rating:
4.0

Customer did not leave a comment.

CAROLINE DIXON 
Rating:
1.0

Location was not open when it was supposed to be. No personnel answered phone number on gate. Went straight to voicemail. U-Haul.com/share instructions did not give any gate code instructions

dustin slade 
Rating:
5.0

Customer did not leave a comment.

Rickey Edwards 
Rating:
5.0

Customer did not leave a comment.

raygan fluitt 
Rating:
2.0

Ensure that the correct miles are entered into the system.

Sarah Makin 
Rating:
5.0

Customer did not leave a comment.

steve stinger 
Rating:
5.0

Customer did not leave a comment.

Tanner Lee 
Rating:
5.0

Customer did not leave a comment.

Wayne Thomas 
Rating:
5.0

n/a

hollie jones 
Rating:
5.0

Customer did not leave a comment.

William Mangum 
Rating:
5.0

Very professional staff; clean vehicle. All in all it was a great experience!

Echo Aaron 
Rating:
5.0

Customer did not leave a comment.

shanice odoms 
Rating:
5.0

All was very simple and easy.

Tommy Smith 
Rating:
1.0

Better customer service the guy was extremely rude when I came for my deposit which they shorted 13.00 because he said the back of the truck had dust in it which was already dusty when I got it and needed to be swept which I was unaware of. I got upset and was told next time don’t rent their trucks and I replied fine next time I won’t.

Charlene County 
Rating:
5.0

Customer did not leave a comment.

Jordan Eggers 
Rating:
3.0

Person was late, getting there. Said to me, when I asked where to leave car hauler, he said that’s just how it has to be,

Teresa Watson 
Rating:
2.0

Be sure to actually inform customers that their U-Haul was not ready. I was highly dissatisfied with this location. If it wasn’t for the regional location in Shreveport helping me I would’ve gone without.

Shayla Johnson 
Rating:
5.0

Terrific UHaul location! Truck was ready and cleaned before I arrived. Very helpful attendant that got me out quickly. Return could not have been easier. Also, when I called to check on the status and confirm, I have a wonderful woman assist to make everything go smooth. Just a superior location!

Matthew Lowrey 
Rating:
5.0

Thank you!

Kayla Johnson  |  Overall Experience 
Rating:
5.0

It’s was a little trash in the back area. And the cup holder area had sand in it.

Josha Bush 
Rating:
5.0

I did not pick up on reba i picked up on tha keepsafe main location on tha bypass with miss lilly she is awesome!!!!

patricia dillon 
Rating:
5.0

My storage experience was great.

geneva daniels  |  Overall Experience 
Rating:
5.0

Na

Alphalonia Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nayvi Barbeito 
Rating:
5.0

Easy to get to location was able to drop off key and leave vehicle as location was closed when we arrived. No hassles.....:)

Beth Castello 
Rating:
5.0

Customer did not leave a comment.

Monterreo Whitfield 
Rating:
5.0

Customer did not leave a comment.

cliff davis 
Rating:
5.0

Customer did not leave a comment.

Kenneth Keys 
Rating:
5.0

Great Service

TOMMY OCON 
Rating:
3.0

I selected to receive my uhaul in Coushatta, LA. They did not have my order and I had to drive to Natchitoches, When I arrived, the person was at lunch and it took another hour. Someone at Uhaul should have contacted me and told me that Coushatta did not have the equipment I reserved.

George Willey 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL BROOKS 
Rating:
4.0

Customer did not leave a comment.

Michael Wilson 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY FRUGE 
Rating:
1.0

To many problems to list here.

Steven Fullen 
Rating:
4.0

Customer did not leave a comment.

Robert Baker 
Rating:
4.0

Customer did not leave a comment.

TROY FREEMAN 
No reviews have been submitted for this location.

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