Customer Reviews for Keep It Self Storage Van Nuys
(U-Haul Neighborhood Dealer)

Rating:

5.0

NalL alL n alL EvErythIng waZ vaLID, I ExpeRIenCeD ProFessIonaL CouRteSy whICh duRIng waT FeeLz LyKe My gReateSt CRIsIs, & harDShIpz EvEr 2daTe. I NeeDeD Any 4oRm Of gooDness I CouLD geTt. thanKz MICheaL I APpreCIate u lIL bIg bRo. 👍🏿

Rating:

5.0

Just to make sure all trucks parked are fueled for the next customers

Rating:

5.0

Gentleman who helped me check in was great!

Rating:

3.0

Trouble in the app , when I returned the truck

Rating:

5.0

It looks like you charged me twice, can you please look into that? Thanks

Rating:

5.0

Easy and convenient.

Rating:

3.0

I received an Equipment with the Gas Tank Broken. I received it with the gas light signal ON so i drove to the Gas station to Pump Gas when i got to the Gas Station and started pumping Gas i started smelling Gas and felt some drops on my legs. I looked under it and all the Gas was Coming out of it. So i pumped gas for nothing. Wasted money. I mentioned this because that means trucks are not Inspected as they should bee whenever they are returned after been rented, before renting it to someone else.

Rating:

2.0

Unfortunately the man who runs this location told us that we were lucky because someone turned in the vehicle with more gas and all we had to do was return it with a 1/4 tank. We returned it with over 3/8 of a tank at least. BUT you are charging me for 7 gallons to match what the vehicle had when we took it out. I don't know which of you is at fault....but I'm not happy. Either he lied or you are lying. Please refund the money you charged for the gas. Also the side door does not stay closed unless you SLAM the door really hard. It looks closed, but pops open on the freeway bumps. Happened twice.

Rating:

3.0

I paid for a dolly and it wasn’t there. I had to go borrow one from another person

Rating:

5.0

Excelent Service.

Rating:

5.0

Terrific location. Clean, convenient, and great customer service at the front desk.

Rating:

5.0

Super helpful person. Super clean truck.

Rating:

5.0

All staff at the location I went to have been fantastic.

Rating:

5.0

Well all I can say is I like how treats peoples and also if you can retur the truck on time they give a chance to have it more time like others does'nt

Rating:

5.0

might be nice to have the INSIDE of the windshield cleaned

Rating:

5.0

It was an awesome experience, easy pick up and drop off. Our van was immaculate, will be my first choice for renting again & again!

Rating:

5.0

Excellent customer service

Rating:

5.0

Easy process from beginning to end!

Rating:

5.0

We rent U-hauls every week for a nonprofit we work for, so we have had a lot of different u-haul experiences! This U-haul experience was the smoothest and best I’ve ever had! Thank you!!

Rating:

3.0

The high beans would not remain on without holding the handle while driving which delayed my my ability to return the truck on schedule. Not fair to have to pay the extra day rate. I also got a charge of an extra $75.00 dollars. Which I am waiting on a response/refund.

Rating:

2.0

Double check with the rental agent the amount of gas in the vehicle as not to get charged when the vehicle is returned for extra fuel

Rating:

3.0

The automated return process was a let down. When I arrived at the facility, I used the app to initiate the after hours return. When the app requested a photo of the odometer, I took the photo and then the app was unable to move forward. I used the automated check out process where the app worked perfectly for the odometer photo function. I called U-Haul and they transferred me to tech support where there was a 30 minute wait. I'm sitting in a dark lot in the bad part of town. So, I call back and U-Haul customer support says they can help me, but it will cost me $20 extra for the convenience. WHAT? It is your app that isn't working and you don't have enough tech support to provide a reasonable wait time. This was a very poor experience that had nothing to do with the Pick Up Location at all.

Rating:

5.0

great service!

Rating:

5.0

Everything went smoothly. I wouldn't change a thing. My compliments to the gentleman that helped me.

Rating:

5.0

Thank you Jeron for always being so accommodating and helpful=)

Rating:

5.0

Great customer service.

Rating:

5.0

Having a “caution” light regarding tire inflation or whatever the issue is be CONSTANTLY on during the rental didn’t seem to be “well maintained” Would probably pass next time on ANY lights on on the dash showing warnings of any kind. Not a comfortable feeling. I stopped driving Saab’s for the same reason….funny but true!

Rating:

5.0

I wish I knew his name, but the clerk (the only employee there) is the best person I've dealt with this entire move. Please give him a raise or promotion or any incentive to stay there - he was funny, kind, professional, and precise in every instruction!

Rating:

5.0

Every thing was excellent, but using your cellphone for a good part of the paperwork on a tiny screen is not my idea of fun!

Rating:

5.0

offer other options for after hour returns. Perhaps return to a 24 hour location without the additional charge

Rating:

1.0

Horrible customer service

Rating:

5.0

This location is great. The Manager is awesome.

Rating:

5.0

The location was great. The auto checkin and drop-off software is terrible

Rating:

5.0

great service

Rating:

5.0

Friendly and fast service. Very professional

Rating:

4.0

The van itself inside was what you would expect - it was slightly dirty and somewhat smelly but in pretty good condition overall. However, the outside was so dirty, you could barely see through the windshield.

Rating:

1.0

Location, hours are 9 to 5 but representative did not show up till after 11am . Then my rental was under a business account and he decided to just put me on a regular rental, and charge me for mileage. Worst experience from this location. I have rented from this location many times before, and each time has been good with the past representative. But this new guy was horrible.

Rating:

5.0

Only complain was the App it's horrible doesn't work kept me doing every thing over and over

Rating:

3.0

Not very clean or well maintained. I found hair/dust/cracks in plastic/sticky stuff on wheel.

Rating:

5.0

Continue to provide great friendly and professional service!

Rating:

3.0

I am disappointed as i checked the gas while refilling but ended up spending an extra $25 on gas because it did not look like it was filling up.

Rating:

5.0

Friendly staff, super easy check in/pick up, comvenient return via drop slot. Excellent service m. Will rent agajn/refer

Rating:

5.0

Very easy and simple! Great experience

Rating:

5.0

Jared was really great and very professional

Rating:

3.0

Mileage and gas was wrong.

Rating:

5.0

Auto check in could not locate my phone to complete auto truck return.

Rating:

4.0

The service was excellent! The outside of the van was pretty dirty but the inside was clean.

Rating:

5.0

Great/quick customer service! Thank you!

Rating:

5.0

The man who helped me was great. Informative, helpful, and friendly. I will definitely be back if I need to rent a cargo van another time.

Rating:

5.0

The rental was easy and I received excellent customer service. THANK YOU!!!

Rating:

5.0

All good no complaints

Rating:

3.0

The person behind the desk was rude.

Rating:

1.0

I was quoted $30 on the website at time of reservation and ended up getting paying over $70 despite none of the specifics changing. Bait and switch practices are unethical and I won’t be returning to a business that lied to me.

Rating:

5.0

Very nice personnel and fast and efficient process!

Rating:

5.0

Nothing could've been better, but I went there on a Wednesday midday in the middle of the month. No wait at all. Really nice place and first class service!