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Martin K
Customer Reviews for Keep It Self Storage Van Nuys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NalL alL n alL EvErythIng waZ vaLID, I ExpeRIenCeD ProFessIonaL CouRteSy whICh duRIng waT FeeLz LyKe My gReateSt CRIsIs, & harDShIpz EvEr 2daTe. I NeeDeD Any 4oRm Of gooDness I CouLD geTt. thanKz MICheaL I APpreCIate u lIL bIg bRo. 👍🏿
SYDNEY SJust to make sure all trucks parked are fueled for the next customers
Jean PGentleman who helped me check in was great!
Joe GTrouble in the app , when I returned the truck
David AIt looks like you charged me twice, can you please look into that? Thanks
SAAVA NEasy and convenient.
KISS VI received an Equipment with the Gas Tank Broken. I received it with the gas light signal ON so i drove to the Gas station to Pump Gas when i got to the Gas Station and started pumping Gas i started smelling Gas and felt some drops on my legs. I looked under it and all the Gas was Coming out of it. So i pumped gas for nothing. Wasted money. I mentioned this because that means trucks are not Inspected as they should bee whenever they are returned after been rented, before renting it to someone else.
Abel EUnfortunately the man who runs this location told us that we were lucky because someone turned in the vehicle with more gas and all we had to do was return it with a 1/4 tank. We returned it with over 3/8 of a tank at least. BUT you are charging me for 7 gallons to match what the vehicle had when we took it out. I don't know which of you is at fault....but I'm not happy. Either he lied or you are lying. Please refund the money you charged for the gas. Also the side door does not stay closed unless you SLAM the door really hard. It looks closed, but pops open on the freeway bumps. Happened twice.
Zachary SI paid for a dolly and it wasn’t there. I had to go borrow one from another person
Elizabeth SExcelent Service.
Pedro ATerrific location. Clean, convenient, and great customer service at the front desk.
Zachary SSuper helpful person. Super clean truck.
Rachel CAll staff at the location I went to have been fantastic.
Ian GWell all I can say is I like how treats peoples and also if you can retur the truck on time they give a chance to have it more time like others does'nt
Lorenzo Cmight be nice to have the INSIDE of the windshield cleaned
Debra SIt was an awesome experience, easy pick up and drop off. Our van was immaculate, will be my first choice for renting again & again!
Joanne DExcellent customer service
darren hEasy process from beginning to end!
Marina SWe rent U-hauls every week for a nonprofit we work for, so we have had a lot of different u-haul experiences! This U-haul experience was the smoothest and best I’ve ever had! Thank you!!
Madison DThe high beans would not remain on without holding the handle while driving which delayed my my ability to return the truck on schedule. Not fair to have to pay the extra day rate. I also got a charge of an extra $75.00 dollars. Which I am waiting on a response/refund.
Robyn HDouble check with the rental agent the amount of gas in the vehicle as not to get charged when the vehicle is returned for extra fuel
George SThe automated return process was a let down. When I arrived at the facility, I used the app to initiate the after hours return. When the app requested a photo of the odometer, I took the photo and then the app was unable to move forward. I used the automated check out process where the app worked perfectly for the odometer photo function. I called U-Haul and they transferred me to tech support where there was a 30 minute wait. I'm sitting in a dark lot in the bad part of town. So, I call back and U-Haul customer support says they can help me, but it will cost me $20 extra for the convenience. WHAT? It is your app that isn't working and you don't have enough tech support to provide a reasonable wait time. This was a very poor experience that had nothing to do with the Pick Up Location at all.
Dean Sgreat service!
CLARK CEverything went smoothly. I wouldn't change a thing. My compliments to the gentleman that helped me.
WILLIAM CThank you Jeron for always being so accommodating and helpful=)
Julie CGreat customer service.
Daniel HHaving a “caution” light regarding tire inflation or whatever the issue is be CONSTANTLY on during the rental didn’t seem to be “well maintained” Would probably pass next time on ANY lights on on the dash showing warnings of any kind. Not a comfortable feeling. I stopped driving Saab’s for the same reason….funny but true!
BRET DI wish I knew his name, but the clerk (the only employee there) is the best person I've dealt with this entire move. Please give him a raise or promotion or any incentive to stay there - he was funny, kind, professional, and precise in every instruction!
Aaron MEvery thing was excellent, but using your cellphone for a good part of the paperwork on a tiny screen is not my idea of fun!
CHARLES Soffer other options for after hour returns. Perhaps return to a 24 hour location without the additional charge
RAQUEL RHorrible customer service
SAMMY AThis location is great. The Manager is awesome.
BRETT WThe location was great. The auto checkin and drop-off software is terrible
Q. Fgreat service
CONNOR OFriendly and fast service. Very professional
Juan EThe van itself inside was what you would expect - it was slightly dirty and somewhat smelly but in pretty good condition overall. However, the outside was so dirty, you could barely see through the windshield.
KRISTIN LLocation, hours are 9 to 5 but representative did not show up till after 11am . Then my rental was under a business account and he decided to just put me on a regular rental, and charge me for mileage. Worst experience from this location. I have rented from this location many times before, and each time has been good with the past representative. But this new guy was horrible.
JOSEPH AOnly complain was the App it's horrible doesn't work kept me doing every thing over and over
Carlos MNot very clean or well maintained. I found hair/dust/cracks in plastic/sticky stuff on wheel.
ELISE MContinue to provide great friendly and professional service!
IYANA DI am disappointed as i checked the gas while refilling but ended up spending an extra $25 on gas because it did not look like it was filling up.
MEGAN DFriendly staff, super easy check in/pick up, comvenient return via drop slot. Excellent service m. Will rent agajn/refer
Marisa DVery easy and simple! Great experience
Alyse SJared was really great and very professional
Tanya NMileage and gas was wrong.
Navid JAuto check in could not locate my phone to complete auto truck return.
Frankie LThe service was excellent! The outside of the van was pretty dirty but the inside was clean.
Patricia CGreat/quick customer service! Thank you!
Laszlo RThe man who helped me was great. Informative, helpful, and friendly. I will definitely be back if I need to rent a cargo van another time.
Rachel AThe rental was easy and I received excellent customer service. THANK YOU!!!
Julie CAll good no complaints
Francisco AThe person behind the desk was rude.
Cedric SI was quoted $30 on the website at time of reservation and ended up getting paying over $70 despite none of the specifics changing. Bait and switch practices are unethical and I won’t be returning to a business that lied to me.
Anthony BVery nice personnel and fast and efficient process!
Stephanie CNothing could've been better, but I went there on a Wednesday midday in the middle of the month. No wait at all. Really nice place and first class service!
GARRETT PEasy, clean facility and overall fantastic! My experience with the GM, Gerald was great and he was extremely helpful with my questions.
Theodore N