Customer Reviews for Keep It Self Storage Van Nuys
(U-Haul Neighborhood Dealer)

350 comentarios

6827 Woodley Av   Van Nuys, CA 91406
(No customer parking on site Credit Card Transactions only NO CASH)

(818) 787-7699

Horario

  • Mon–Sat
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/8/2022: 1:00 p. m. - 4:00 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 787-7699

6827 Woodley Av
Van Nuys, CA 91406
(No customer parking on site Credit Card Transactions only NO CASH)

Servicios en esta ubicación:

Horario

  • Mon–Sat
    9 a. m. - 4 p. m.
  • Domingo
    Cerrado
Horario especial
  • 12/8/2022: 1:00 p. m. - 4:00 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Well all I can say is I like how treats peoples and also if you can retur the truck on time they give a chance to have it more time like others does'nt

Lorenzo C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hovhaness H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY V. 
Clasificación:
5.0

might be nice to have the INSIDE of the windshield cleaned

Debra S. 
Clasificación:
5.0

It was an awesome experience, easy pick up and drop off. Our van was immaculate, will be my first choice for renting again & again!

Joanne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeannine W. 
Clasificación:
5.0

Excellent customer service

darren H. 
Clasificación:
5.0

Easy process from beginning to end!

Marina S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM E. 
Clasificación:
5.0

We rent U-hauls every week for a nonprofit we work for, so we have had a lot of different u-haul experiences! This U-haul experience was the smoothest and best I've ever had! Thank you!!

Madison D. 
Clasificación:
3.0

The high beans would not remain on without holding the handle while driving which delayed my my ability to return the truck on schedule. Not fair to have to pay the extra day rate. I also got a charge of an extra $75.00 dollars. Which I am waiting on a response/refund.

Robyn H. 
Clasificación:
2.0

Double check with the rental agent the amount of gas in the vehicle as not to get charged when the vehicle is returned for extra fuel

George S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melissa S. 
Clasificación:
3.0

The automated return process was a let down. When I arrived at the facility, I used the app to initiate the after hours return. When the app requested a photo of the odometer, I took the photo and then the app was unable to move forward. I used the automated check out process where the app worked perfectly for the odometer photo function. I called U-Haul and they transferred me to tech support where there was a 30 minute wait. I'm sitting in a dark lot in the bad part of town. So, I call back and U-Haul customer support says they can help me, but it will cost me $20 extra for the convenience. WHAT? It is your app that isn't working and you don't have enough tech support to provide a reasonable wait time. This was a very poor experience that had nothing to do with the Pick Up Location at all.

Dean S. 
Clasificación:
5.0

great service!

CLARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

Everything went smoothly. I wouldn't change a thing. My compliments to the gentleman that helped me.

WILLIAM C. 
Clasificación:
5.0

Thank you Jeron for always being so accommodating and helpful=)

Julie C. 
Clasificación:
5.0

Great customer service.

Daniel H. 
Clasificación:
5.0

Having a “caution” light regarding tire inflation or whatever the issue is be CONSTANTLY on during the rental didn't seem to be “well maintained” Would probably pass next time on ANY lights on on the dash showing warnings of any kind. Not a comfortable feeling. I stopped driving Saab's for the same reason….funny but true!

BRET D. 
Clasificación:
5.0

I wish I knew his name, but the clerk (the only employee there) is the best person I've dealt with this entire move. Please give him a raise or promotion or any incentive to stay there - he was funny, kind, professional, and precise in every instruction!

Aaron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mchele G. 
Clasificación:
5.0

Every thing was excellent, but using your cellphone for a good part of the paperwork on a tiny screen is not my idea of fun!

CHARLES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHANTIA H. 
Clasificación:
5.0

offer other options for after hour returns. Perhaps return to a 24 hour location without the additional charge

RAQUEL R. 
Clasificación:
1.0

Horrible customer service

SAMMY A. 
Clasificación:
5.0

This location is great. The Manager is awesome.

BRETT W. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE W. 
Clasificación:
5.0

The location was great. The auto checkin and drop-off software is terrible

Q. F. 
Clasificación:
5.0

great service

CONNOR O. 
Clasificación:
5.0

Friendly and fast service. Very professional

Juan E. 
Clasificación:
4.0

The van itself inside was what you would expect - it was slightly dirty and somewhat smelly but in pretty good condition overall. However, the outside was so dirty, you could barely see through the windshield.

KRISTIN L. 
Clasificación:
4.0

El cliente no dejó un comentario.

steve S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine T. 
Clasificación:
1.0

Location, hours are 9 to 5 but representative did not show up till after 11am . Then my rental was under a business account and he decided to just put me on a regular rental, and charge me for mileage. Worst experience from this location. I have rented from this location many times before, and each time has been good with the past representative. But this new guy was horrible.

JOSEPH A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SILVIA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ART S. 
Clasificación:
5.0

Only complain was the App it's horrible doesn't work kept me doing every thing over and over

Carlos M. 
Clasificación:
3.0

Not very clean or well maintained. I found hair/dust/cracks in plastic/sticky stuff on wheel.

ELISE M. 
Clasificación:
5.0

Continue to provide great friendly and professional service!

IYANA D. 
Clasificación:
3.0

I am disappointed as i checked the gas while refilling but ended up spending an extra $25 on gas because it did not look like it was filling up.

MEGAN D. 
Clasificación:
5.0

Friendly staff, super easy check in/pick up, comvenient return via drop slot. Excellent service m. Will rent agajn/refer

Marisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Narciso T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSE M. 
Clasificación:
5.0

Very easy and simple! Great experience

Alyse S. 
Clasificación:
5.0

Jared was really great and very professional

Tanya N. 
Clasificación:
3.0

Mileage and gas was wrong.

Navid J. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA C. 
Clasificación:
5.0

Auto check in could not locate my phone to complete auto truck return.

Frankie L. 
Clasificación:
4.0

The service was excellent! The outside of the van was pretty dirty but the inside was clean.

Patricia C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy D. 
Clasificación:
5.0

Great/quick customer service! Thank you!

Laszlo R. 
Clasificación:
5.0

The man who helped me was great. Informative, helpful, and friendly. I will definitely be back if I need to rent a cargo van another time.

Rachel A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jack O. 
Clasificación:
5.0

The rental was easy and I received excellent customer service. THANK YOU!!!

Julie C. 
Clasificación:
5.0

All good no complaints

Francisco A. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elica C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyson W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Serafina G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anisa Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
3.0

The person behind the desk was rude.

Cedric S. 
Clasificación:
1.0

I was quoted $30 on the website at time of reservation and ended up getting paying over $70 despite none of the specifics changing. Bait and switch practices are unethical and I won't be returning to a business that lied to me.

Anthony B. 
Clasificación:
5.0

Very nice personnel and fast and efficient process!

Stephanie C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose R. 
Clasificación:
5.0

Nothing could've been better, but I went there on a Wednesday midday in the middle of the month. No wait at all. Really nice place and first class service!

GARRETT P. 
Clasificación:
5.0

Easy, clean facility and overall fantastic! My experience with the GM, Gerald was great and he was extremely helpful with my questions.

Theodore N. 
Clasificación:
4.0

El cliente no dejó un comentario.

MAX S. 
Clasificación:
5.0

No problems very professional and clear service. Thanks.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

sergio J. 
Clasificación:
5.0

Henry the gentleman that helped me was extremely professional and helpful. Gracias

Dariush B. 
Clasificación:
4.0

The registration took much too long. - 25 minutes. Uploading my license and pics of the condition of the van added to the running time. When I filled out some forms when I reserved the van, your website trumpeted that I saved 1/2 the time I would be spending registering in the office. I cannot imagine needing 50 minutes to get out the door for a simple van rental,

Lee G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jorge S. 
Clasificación:
4.0

El cliente no dejó un comentario.

William R. 
Clasificación:
5.0

The person that helped me was very courteous and helpful.

Bradley P. 
Clasificación:
5.0

Costumer service was great.

Obeidalis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Celestine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLARKS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff H. 
Clasificación:
5.0

Great customer service!

Carlos S. 
Clasificación:
3.0

El cliente no dejó un comentario.

OMAR C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Blaine U. 
Clasificación:
5.0

Pleasant and professional. Excellent service overall

vladimir K. 
Clasificación:
5.0

THERE NO EQUIPMENT THAT I PURCHASED IN THE TRUCK -

GENEVIEVE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lezlie L. 
Clasificación:
1.0

I specifically chose different location with parking. For some reason lady from that place called me and transferred me to this location. And no parking is available there. Online check in is horrible. The person over the chat was keep asking me for my selfie with glasses, without glasses. Also asking for phone numbers of relatives/friends. If my friend doesn't answer call at the time - am I not allowed to take the truck I reserved?? The experience was horrible . The car was a pretty dusty inside.

MAX S. 
Clasificación:
4.0

It was $62 to rent the truck for 90 minutes with the added insurance. Too expensive. Will not rent for a small load again. Only for moving.

Amie C. 
Clasificación:
3.0

I used the 24 hour pick-up service and the point of contact I was given was difficult to get a hold of. I had an issue with the lock they put on the truck and I wanted to make sure I was doing things correctly. I eventually figured it out but maybe a text at least from him would have been nice. Not a huge deal though.

Wesley H. 
No se han enviado comentarios para esta ubicación.

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