Customer Reviews for Keep It Self Storage Van Nuys
(U-Haul Neighborhood Dealer)

376 reviews

6827 Woodley Av   Van Nuys, CA 91406
(No customer parking on site Credit Card Transactions only NO CASH, ---)

(818) 787-7699

Office Hours

  • Mon-Sat: 9:30 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(818) 787-7699

6827 Woodley Av
Van Nuys, CA 91406
(No customer parking on site Credit Card Transactions only NO CASH, ---)

Services at this Location:

Office Hours

  • Mon-Sat: 9:30 am–4 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

walter Colato 
Rating:
5.0

Customer did not leave a comment.

Artur Allaiarov 
Rating:
5.0

Customer did not leave a comment.

Bill Connah 
Rating:
5.0

NalL alL n alL EvErythIng waZ vaLID, I ExpeRIenCeD ProFessIonaL CouRteSy whICh duRIng waT FeeLz LyKe My gReateSt CRIsIs, & harDShIpz EvEr 2daTe. I NeeDeD Any 4oRm Of gooDness I CouLD geTt. thanKz MICheaL I APpreCIate u lIL bIg bRo. 👍🏿

SYDNEY SIMS 
Rating:
5.0

Just to make sure all trucks parked are fueled for the next customers

Jean Prosper 
Rating:
5.0

Customer did not leave a comment.

Kyle Grissam 
Rating:
5.0

Gentleman who helped me check in was great!

Joe Grubbs 
Rating:
5.0

Customer did not leave a comment.

Maria Nina Mikae Soberano 
Rating:
3.0

Trouble in the app , when I returned the truck

David Alvarenga 
Rating:
4.0

Customer did not leave a comment.

David Garcia 
Rating:
5.0

Customer did not leave a comment.

TONY DOMINGUEZ 
Rating:
4.0

Customer did not leave a comment.

William Hooper 
Rating:
5.0

It looks like you charged me twice, can you please look into that? Thanks

SAAVA NSUBUGA 
Rating:
5.0

Customer did not leave a comment.

Carol Gilbert 
Rating:
5.0

Easy and convenient.

KISS Van Nuys 
Rating:
4.0

Customer did not leave a comment.

henry davis 
Rating:
3.0

I received an Equipment with the Gas Tank Broken. I received it with the gas light signal ON so i drove to the Gas station to Pump Gas when i got to the Gas Station and started pumping Gas i started smelling Gas and felt some drops on my legs. I looked under it and all the Gas was Coming out of it. So i pumped gas for nothing. Wasted money. I mentioned this because that means trucks are not Inspected as they should bee whenever they are returned after been rented, before renting it to someone else.

Abel Edgardo Ibanez colindres 
Rating:
2.0

Unfortunately the man who runs this location told us that we were lucky because someone turned in the vehicle with more gas and all we had to do was return it with a 1/4 tank. We returned it with over 3/8 of a tank at least. BUT you are charging me for 7 gallons to match what the vehicle had when we took it out. I don't know which of you is at fault....but I'm not happy. Either he lied or you are lying. Please refund the money you charged for the gas. Also the side door does not stay closed unless you SLAM the door really hard. It looks closed, but pops open on the freeway bumps. Happened twice.

Zachary Stiles 
Rating:
3.0

I paid for a dolly and it wasn’t there. I had to go borrow one from another person

Elizabeth Santana 
Rating:
5.0

Excelent Service.

Pedro Aguirre 
Rating:
5.0

Terrific location. Clean, convenient, and great customer service at the front desk.

Zachary Stiles 
Rating:
5.0

Customer did not leave a comment.

James Coleman 
Rating:
5.0

Super helpful person. Super clean truck.

Rachel Cordileone 
Rating:
5.0

Customer did not leave a comment.

Joseph Penrod 
Rating:
5.0

All staff at the location I went to have been fantastic.

Ian Gary 
Rating:
5.0

Customer did not leave a comment.

Charitha Paranwithana 
Rating:
5.0

Well all I can say is I like how treats peoples and also if you can retur the truck on time they give a chance to have it more time like others does'nt

Lorenzo Cuc Tambriz 
Rating:
5.0

Customer did not leave a comment.

Hovhaness Hayrapetyan 
Rating:
5.0

Customer did not leave a comment.

JEFFREY VEZAIN 
Rating:
5.0

might be nice to have the INSIDE of the windshield cleaned

Debra Soukup 
Rating:
5.0

It was an awesome experience, easy pick up and drop off. Our van was immaculate, will be my first choice for renting again & again!

Joanne Deutsch 
Rating:
5.0

Customer did not leave a comment.

JAMES WOLCOTT 
Rating:
5.0

Customer did not leave a comment.

Jeannine Wagner 
Rating:
5.0

Excellent customer service

darren holst 
Rating:
5.0

Easy process from beginning to end!

Marina Saavedra 
Rating:
5.0

Customer did not leave a comment.

ADAM ELIAS 
Rating:
5.0

We rent U-hauls every week for a nonprofit we work for, so we have had a lot of different u-haul experiences! This U-haul experience was the smoothest and best I’ve ever had! Thank you!!

Madison Deluca 
Rating:
3.0

The high beans would not remain on without holding the handle while driving which delayed my my ability to return the truck on schedule. Not fair to have to pay the extra day rate. I also got a charge of an extra $75.00 dollars. Which I am waiting on a response/refund.

Robyn Haylett 
Rating:
2.0

Double check with the rental agent the amount of gas in the vehicle as not to get charged when the vehicle is returned for extra fuel

George Salon 
Rating:
5.0

Customer did not leave a comment.

Melissa Selzer 
Rating:
3.0

The automated return process was a let down. When I arrived at the facility, I used the app to initiate the after hours return. When the app requested a photo of the odometer, I took the photo and then the app was unable to move forward. I used the automated check out process where the app worked perfectly for the odometer photo function. I called U-Haul and they transferred me to tech support where there was a 30 minute wait. I'm sitting in a dark lot in the bad part of town. So, I call back and U-Haul customer support says they can help me, but it will cost me $20 extra for the convenience. WHAT? It is your app that isn't working and you don't have enough tech support to provide a reasonable wait time. This was a very poor experience that had nothing to do with the Pick Up Location at all.

Dean Shalit 
Rating:
5.0

great service!

CLARK Cierlak 
Rating:
5.0

Customer did not leave a comment.

John Levi 
Rating:
5.0

Everything went smoothly. I wouldn't change a thing. My compliments to the gentleman that helped me.

WILLIAM CONNAH 
Rating:
5.0

Thank you Jeron for always being so accommodating and helpful=)

Julie Carlin 
Rating:
5.0

Great customer service.

Daniel Hooker 
Rating:
5.0

Having a “caution” light regarding tire inflation or whatever the issue is be CONSTANTLY on during the rental didn’t seem to be “well maintained” Would probably pass next time on ANY lights on on the dash showing warnings of any kind. Not a comfortable feeling. I stopped driving Saab’s for the same reason….funny but true!

BRET DIEBALL 
Rating:
5.0

I wish I knew his name, but the clerk (the only employee there) is the best person I've dealt with this entire move. Please give him a raise or promotion or any incentive to stay there - he was funny, kind, professional, and precise in every instruction!

Aaron McClaskey 
Rating:
5.0

Customer did not leave a comment.

Mchele Guzman 
Rating:
5.0

Every thing was excellent, but using your cellphone for a good part of the paperwork on a tiny screen is not my idea of fun!

CHARLES SCULLY 
Rating:
5.0

Customer did not leave a comment.

SHANTIA HASSANSHAHI 
Rating:
5.0

offer other options for after hour returns. Perhaps return to a 24 hour location without the additional charge

RAQUEL ROSSI 
Rating:
1.0

Horrible customer service

SAMMY ABURAHMEH 
Rating:
5.0

This location is great. The Manager is awesome.

BRETT WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

PETE WATERMAN 
Rating:
5.0

The location was great. The auto checkin and drop-off software is terrible

Q. Fortier 
Rating:
5.0

great service

CONNOR OHARE 
Rating:
5.0

Friendly and fast service. Very professional

Juan Espinosa 
Rating:
4.0

The van itself inside was what you would expect - it was slightly dirty and somewhat smelly but in pretty good condition overall. However, the outside was so dirty, you could barely see through the windshield.

KRISTIN LINEHAN 
Rating:
4.0

Customer did not leave a comment.

steve sipprell 
Rating:
5.0

Customer did not leave a comment.

Jose Sanchez 
Rating:
5.0

Customer did not leave a comment.

Christine Tohme 
Rating:
1.0

Location, hours are 9 to 5 but representative did not show up till after 11am . Then my rental was under a business account and he decided to just put me on a regular rental, and charge me for mileage. Worst experience from this location. I have rented from this location many times before, and each time has been good with the past representative. But this new guy was horrible.

JOSEPH ALASCANO 
Rating:
5.0

Customer did not leave a comment.

SILVIA GARCIA 
Rating:
5.0

Customer did not leave a comment.

ART SENCION 
Rating:
5.0

Only complain was the App it's horrible doesn't work kept me doing every thing over and over

Carlos Miranda 
Rating:
3.0

Not very clean or well maintained. I found hair/dust/cracks in plastic/sticky stuff on wheel.

ELISE MOORE 
Rating:
5.0

Continue to provide great friendly and professional service!

IYANA DALEY 
Rating:
3.0

I am disappointed as i checked the gas while refilling but ended up spending an extra $25 on gas because it did not look like it was filling up.

MEGAN DAVIS 
Rating:
5.0

Friendly staff, super easy check in/pick up, comvenient return via drop slot. Excellent service m. Will rent agajn/refer

Marisa Devonish 
Rating:
5.0

Customer did not leave a comment.

Narciso Tiongson 
Rating:
5.0

Customer did not leave a comment.

JOSE MONTEALEGRE 
Rating:
5.0

Very easy and simple! Great experience

Alyse Silverman 
Rating:
5.0

Jared was really great and very professional

Tanya Newbould-Del Pozzo 
Rating:
3.0

Mileage and gas was wrong.

Navid Javidzad 
Rating:
5.0

Customer did not leave a comment.

REGINA CLARK 
Rating:
5.0

Auto check in could not locate my phone to complete auto truck return.

Frankie Lane 
Rating:
4.0

The service was excellent! The outside of the van was pretty dirty but the inside was clean.

Patricia Catran-Whitney 
Rating:
5.0

Customer did not leave a comment.

Troy Dodd 
Rating:
5.0

Great/quick customer service! Thank you!

Laszlo Recsan 
Rating:
5.0

The man who helped me was great. Informative, helpful, and friendly. I will definitely be back if I need to rent a cargo van another time.

Rachel Anderson 
Rating:
5.0

Customer did not leave a comment.

Jason Guerin 
Rating:
5.0

Customer did not leave a comment.

MARK SILVERMAN 
Rating:
3.0

Customer did not leave a comment.

Jack Ortiz 
Rating:
5.0

The rental was easy and I received excellent customer service. THANK YOU!!!

Julie Carlin 
Rating:
5.0

All good no complaints

Francisco Alemán 
Rating:
5.0

Customer did not leave a comment.

CLARK Cierlak 
Rating:
5.0

Customer did not leave a comment.

Steven Pesikov 
Rating:
4.0

Customer did not leave a comment.

Elica Chappell 
Rating:
5.0

Customer did not leave a comment.

Alyson wolff-mills 
Rating:
5.0

Customer did not leave a comment.

Serafina Ghandchi 
Rating:
5.0

Customer did not leave a comment.

Anisa Yardimoglu 
Rating:
5.0

Customer did not leave a comment.

Joseph Alascano 
Rating:
3.0

The person behind the desk was rude.

Cedric Skinner 
Rating:
1.0

I was quoted $30 on the website at time of reservation and ended up getting paying over $70 despite none of the specifics changing. Bait and switch practices are unethical and I won’t be returning to a business that lied to me.

Anthony Barkodarian 
Rating:
5.0

Very nice personnel and fast and efficient process!

Stephanie Cook 
Rating:
5.0

Customer did not leave a comment.

Jose Rodriguez 
Rating:
5.0

Nothing could've been better, but I went there on a Wednesday midday in the middle of the month. No wait at all. Really nice place and first class service!

GARRETT PHILLIPS 
Rating:
5.0

Easy, clean facility and overall fantastic! My experience with the GM, Gerald was great and he was extremely helpful with my questions.

Theodore Napolitano 
Rating:
4.0

Customer did not leave a comment.

MAX SHIMA 
No reviews have been submitted for this location.

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