Customer Reviews for Keane Automotive Specialists
(U-Haul Neighborhood Dealer)

133 reviews

1321 US Hwy 2 S   Crystal Falls, MI 49920

(906) 875-3559

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(906) 875-3559

1321 US Hwy 2 S
Crystal Falls, MI 49920

Services at this Location:

Office Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed

Show All Hours

  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Fix your app? It doesn’t work. My confirmed reservation had to be manually entered to appear on the app. I had to call to make this happen. I also had to call again to complete the check in process which took a half hour to complete. I had to call a third time to complete the return as the app wouldn’t allow me to advance to the next steps. A helpful agent told me she would take my info and complete the process. Truck interior was dirty at pick up, appliance dolly was leaning against a building. It should be in the truck as it was an after hours pick up/drop off. GEEZUS.

Doug Espeland 
Rating:
5.0

I had one reservation canceled. I received great help from your corporate people and fantastic service from Keane Automotive. Overall it was a great experience.

Dave Wells 
Rating:
3.0

Customer did not leave a comment.

Kurt Kissinger 
Rating:
4.0

Trailer could have been cleaned out better when we picked it up. I swept it our well upon return removing dirt and other garbage that we did not track into.

David Schumacher 
Rating:
5.0

Customer did not leave a comment.

Colleen Hansen 
Rating:
5.0

Customer did not leave a comment.

Kevin Kittleson 
Rating:
5.0

Very friendly and helpful

PAMELA GRIBOU 
Rating:
4.0

Customer did not leave a comment.

Tammy Harris 
Rating:
5.0

Despite not receiving notice that this was my drop off location - they had to search in the system, the customer service was excellent. They were very friendly, explained that they had to search the system to locate our rental so it would take a bit longer. I would use this location again because of their customer service and positive attitudes.

Kathleen murphy 
Rating:
5.0

Customer did not leave a comment.

Tammy Harris 
Rating:
5.0

Dropped it off on Friday night, the woman working met us outside, and said she would check it in on Monday. Process was easy and professional. Thanks

Paula Duncan 
Rating:
4.0

Customer did not leave a comment.

WALT CARPENTER 
Rating:
5.0

Customer did not leave a comment.

Mark Ferguson 
Rating:
5.0

Customer did not leave a comment.

William McCarthy 
Rating:
4.0

Have pickup possible on weekends at a certain time !!

Michael Peterson 
Rating:
2.0

I will not use uhaul again because of the manager

Michael Herkimer 
Rating:
5.0

Customer did not leave a comment.

Tamara Bruns 
Rating:
5.0

Customer did not leave a comment.

David Walker 
Rating:
5.0

Customer did not leave a comment.

William Meyer 
Rating:
5.0

I had a wonderful experience. The staff was personable, kind and helpful. Tho this rental is 20 miles from my home (others ate within 5 miles but didn’t have the size I need) I will return to Keane because they were just that wonderful.

Judith Trethewey 
Rating:
5.0

Been here before. Great service and friendly

Charles Dyxin 
Rating:
5.0

Customer did not leave a comment.

Brent Ellis 
Rating:
1.0

I have rented from here several times and every time I’ve had issues I will not ever rent from U-Haul again

Crystal Ross 
Rating:
3.0

Customer did not leave a comment.

Deidre Flanagan 
Rating:
5.0

Customer did not leave a comment.

Steve Wedel 
Rating:
1.0

They suck, and will try to rip you off.

Chris Golliher 
Rating:
5.0

Customer did not leave a comment.

TOM MAYO 
Rating:
4.0

Did not have a problem with either the drop off or pick up location. The problem was that uhaul wanted to change the drop off location to a place 40 miles away. It was also the holiday weekend so no one was there and we had to waste A LOT of our time waiting on hold to speak to someone from uhaul to figure this out.

Mel Tuchowski 
Rating:
4.0

Make sure the lights work properly.

Tom DiSalvo 
Rating:
5.0

Customer did not leave a comment.

Mark Stuebner 
Rating:
3.0

Customer did not leave a comment.

Kenneth west 
Rating:
5.0

3rd time there. Just like home

Charles Dyxin 
Rating:
2.0

Even though the owner was there. He would not except the trailer. We called U Haul and the lady was very helpful with how to return it.

Robert Hager 
Rating:
4.0

I needed a uhaul trick 72 miles away. This seemed like a long way to go to complete the rental process.

Michael Ebsen 
Rating:
5.0

Great job

Lesley Bricker 
Rating:
5.0

Truck door locks were in bad shape and could not be opened with the key.

SCOTT ANTCZAK 
Rating:
5.0

Customer did not leave a comment.

Brian Monroe 
Rating:
5.0

Nothing

Charles Dyxin 
Rating:
5.0

Customer did not leave a comment.

Brian Monroe 
Rating:
1.0

Location closed sill don't know what it cost very unsatisfied.

Patrick Gartmann 
Rating:
5.0

Customer did not leave a comment.

Jay Horn 
Rating:
3.0

Truck was only half full of gas when I rented it. Was informed there was nothing they could do to reimburse me for it.

Patrick Karle 
Rating:
5.0

Customer did not leave a comment.

Amber Luft 
Rating:
1.0

The trailer door was broken and would not close, and was obviously not checked before I was informed that it was ready for me. Also there was no dolly that I put on my order

Jeffrey Baumler 
Rating:
5.0

I will go to this location to rent again when I need to haul or move stuff

Farrah Richman 
Rating:
5.0

Customer did not leave a comment.

Brian Monroe 
Rating:
5.0

Nothing, 100% awesome service

Paul Pettyjohn 
Rating:
5.0

This location is awesome. Very thorough and very nice.

Steven Willing 
Rating:
4.0

Customer did not leave a comment.

GUY KLINZING 
Rating:
1.0

Just they are scammer theifs but that's where had to drop it .

Keith Anzell 
Rating:
4.0

Customer did not leave a comment.

LYMAN CARL FREELAND 
Rating:
5.0

Excellent service as always.

Dave Morton 
Rating:
5.0

Customer did not leave a comment.

EMMETT GEORGE HUBARTH 
Rating:
5.0

Customer did not leave a comment.

Dolores Santiago 
Rating:
5.0

The gentleman that operates this location was very professional.

BRIAN KEITH KILWEIN 
Rating:
5.0

There’s only one thing I wish this trailer was equipped with and it is a jack for the tongue I rented a 12 foot enclosed trailer pretty heavy to lift off by yourself a jack would be helpful.

Gary Meyers 
Rating:
5.0

Customer did not leave a comment.

Jack Peterson 
Rating:
4.0

Customer did not leave a comment.

Arnold Dowling 
Rating:
5.0

Customer did not leave a comment.

Colleen Bolton 
Rating:
5.0

Closed

Jodi Reese 
Rating:
3.0

The place was okay. Very upset that I reserved a Uhaul 5 minutes down the road then had to drive 1 1/2 to this location and back. Overall it was fine and everything worked out but upset I had to drive so far to pick up my trailer.

Raegan Schuhmacher 
Rating:
5.0

I had a hard time locating a car hauler in Iron Mountain MI, so the lady at Midwest Mini Storage and Movers in Iron Mountain checked around and located one in Crystal Falls (Keene Automotive). I drove out there to pick it up and couldn’t have been more pleased with the service. The folks at Keane Automotive were amazing! Customer service like this is very hard to come by these days and I’m very grateful for their help in this move.

Jessica Houston 
Rating:
5.0

Customer did not leave a comment.

WM HILL 
Rating:
5.0

Customer did not leave a comment.

Claude Doud 
Rating:
1.0

The customer service at this location was horrible and moreover I believe the people running this place were trying to scam me. They checked in my truck and charged me only for the extra days I had kept it (perfectly fine), but then things got wierd. Kelly, the wife of the owner who handles customer service with UHaul began calling me the day to follow after everything had been returned and completed. She left me several rude messages telling me the truck was "filthy" and I needed to come down right away and clean it because they weren't going to. This made no sense since all we moved was furniture and household items and the truck truly was not filthy as she was stating. We even looked at the back of the truck upon return and nothing was stated as a problem at that time. I have rented multiple Uhaul trucks and trailers in the past few months and never had this happen before. I'm not sure if these people were trying to charge me something directly for a "cleaning fee" they made up after check in or what, but it just simply wasn't true that the truck was even dirty at all. In addition, when I called to discuss this with Kelly at the shop, she immediately began yelling at me and talking to me in a condescending tone. I told her she could charge me the $25 fee for the cleaning eventhough I didn't agree it was dirty as she was stating and she even still continued to yell at me and tell me I needed to come down to the shop "right now" and "clean the filthy truck". I was 5+ hours away, in the middle of a huge move and pregnant, so that just wasn't possible. Anyway, I would recommend you go elsewhere if you have to rent or return a Uhaul truck. These people caused nothing but stress in my life and were extremely rude. Customer service is not their forte.

Kelley Koenig 
Rating:
5.0

Customer did not leave a comment.

Chester Pintarelli 
Rating:
5.0

Customer did not leave a comment.

Gary Marquardt 
Rating:
1.0

Refund my money. Four times u haul has charged my account without my approval

Ben Nock 
Rating:
4.0

Customer did not leave a comment.

WILLIAM PEARSON 
Rating:
5.0

Please make sure that the rubber chain latches are intact on all equipment. I had to use haywire to secure chains to be safe.

ROBERT ERICKSON 
Rating:
5.0

Customer did not leave a comment.

Pateick Leonard 
Rating:
5.0

Excellent customer service. Great people.

Timothy Cade 
Rating:
3.0

Customer did not leave a comment.

Raymond Depotie 
Rating:
3.0

Tires should have been checked so we didn’t have a blowout. It could have been very dangerous c

William Sherwood 
Rating:
4.0

Customer did not leave a comment.

David Hendrickson 
Rating:
5.0

Customer did not leave a comment.

Robert Blair 
Rating:
5.0

Rental process is to complicated, not customer friendly!

Jon Vanwagner 
Rating:
5.0

Customer did not leave a comment.

Joseph Serbentas 
Rating:
5.0

Keen and his employees were great. Kind and helpful. Excellent customer service. Practicing social distancing.

George Desort 
Rating:
5.0

Customer did not leave a comment.

Ryan Wucherer 
Rating:
5.0

Make it easier for the rental place with less paperwork, and make sure they are paid well as that is a lot of work for them, if they run another business besides renting just U-Hauls. They deserve a pat on the back.

ROBERT ANDERSON 
Rating:
5.0

Customer did not leave a comment.

Melissa Carswell 
Rating:
4.0

Customer did not leave a comment.

Henry Grudnoski 
Rating:
5.0

Customer did not leave a comment.

MARIAN ANGELI 
Rating:
3.0

Dropped off after hours. Used Uhaul android app to return the truck.

Paul Pate 
Rating:
5.0

Customer did not leave a comment.

WESLEY LINDAHL 
Rating:
5.0

Nothing, service was good.

William Brady 
Rating:
5.0

Customer did not leave a comment.

Lester Sularski 
Rating:
3.0

I had completed my reservation online, but it had to be re-done because of error at UHaul server. Dealer spent over half hour on phone to try to figure out reason for error. Big waste of time doing the online reservation!

David Johnson 
Rating:
5.0

Customer did not leave a comment.

TONY SCARLASSARA 
Rating:
5.0

Customer did not leave a comment.

KYLE BRUSH 
Rating:
5.0

Customer did not leave a comment.

Joe Peckovitch 
Rating:
5.0

Great service and a great vehicle

Peter Cipriano 
Rating:
5.0

Very helpful!!

Kelly Traynor 
Rating:
5.0

Customer did not leave a comment.

Tracy Brandt 
Rating:
5.0

Customer did not leave a comment.

Cynthia Rahoi 
Rating:
5.0

Very Helpful.

Gary Rose 
Rating:
5.0

It was awesome as is.

Michelle Ross 
Rating:
5.0

I rented a 12ft trailer to take furniture to someone approx. 500 mile away. After 3 hrs on the road I pulled in to get gas. To my surprise a guy that had been following me pointed out that I only had one tire on the right side of the trailer. Needless to say I was a bit upset. I'm a 71 yr young woman, alone, in a Tundra pulling a 2ft trailer Less then a mile away I found a U-Haul dealer. It is located at George's Body Shop in St. Ignace, MI. I can't say ENOUGH about those gals and guys. They couldn't have been nicer and they had me back on the road in about twenty mins. THEY SHOULD BE RECOGNIZED FOR THEIR WONDERFUL SERVICE!!

Cynthia Rahoi 
Rating:
5.0

I will not use your service again. I went online a reserved a truck and trailer 2 weeks in advance. 24hrs before pick up I was called and told part of the equipment was in a location 1 1/2 drive time away. It is not possible to hire moving help based on a time schedule when your run it this way. It is the 2nd time you have done this to me. I am done.

Gary Hough 
No reviews have been submitted for this location.

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