The truck did not have the appliance dolly and pads I ordered. I waited for a half an hour and the facility was supposed to open at 10 am. As of 10:15 nobody showed. I ended up getting them at another facility. I started over an hour late. It was not a good experience.Michael F.
Customer Reviews for KD Motorsport
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
As long as someone is there on time. I had a 10am reservation and no one was at this location until 10:15Robert C.
The guys here were awesome and very helpful!!Antoin S.
El cliente no dejó un comentario.John B.
This is no reflection on KD Motorsport. Everything was great there! Couldn't have been better. The reaso I went there was because yourUhaul vendor at 2400 Rand Rd , Arlington Hgts had a reservation for me and when I got there, they actually told me I had called in and changed it. They gave my trailer away and asked me if I could wait a day or so. Infuriating! Luckily your phone operator was able to find me one immediately st KD Motorsport and all ended well.Kevin R.
Had to do a mobile check in because the company did not open for several hours. One of the tires was bald and concerning, the interior could of been cleaner.Dawn J.
Everything was clean in the cabin but the truck itself wasn't swept and was very dirty.Collin D.
Very nice people to work with!Kerrie P.
Cost for gas was not included up front in the estimate for the rental. It was implied that $0.79/per mile was related to the gas. Upon checking the vehicle back in I was charged a supplementary $49 for gas as well, which had been hidden from the customer until the last second. This was really disappointing and seemed very unprofessional by Uhaul to do thisJames B.
2 hour delay in picking up due to your website. No one at location was able to assist. There was no dolly provided even though I paid extra for itMISTY L.
The first location at Dundee for pick up we could not get the lock to open. Customer service, someone named Janet, was very helpful and went out of her way to make sure we had a vehicle to pick up on rand road. Thank you Janet!Rita K.
El cliente no dejó un comentario.John B.
Convenient and low hassle. The guy wanted the keys and said thanks. Very simpleDouglas Z.
UHaul has a lot of areas in need of improvement. Let me highlight just some of the basics as it relates to this contract/reservation. This has been the most difficult and "messed up" transaction I have experienced using UHaul. Please keep in mind that I have used UHaul for many years moving three kids to and from college in the past. This was a simple contract to rent a 6 x 12 enclosed trailer. Order was completed on Monday, Feb 14th On Saturday the 19th I am informed that no trailers are available. After numerous calls and sharing ideas, WI UHaul agreed to provide a 15 foot truck at no add'l. cost The WI UHaul representative was great to work with and added 30 add'l. miles (initially) on top of the 122 free miles After looking at the miles, I called UHaul back and asked if an add'l. 20 miles could be added as our round trip was closer to 175 miles Not a BIG ask considering UHaul did not inform me until the day before, and after I had 5 others scheduled ot meet me in Waukesha, WI. Bottom line - rental of 15 foot truck round trip - rental was to include 172 miles free of charge - I returned the vehicle after traveling 165 miles - There is no clear communication across states of IL and WI I was charged an add'l. $74 for mileage which needs to be refunded. GraciasSteve B.
El cliente no dejó un comentario.Kathleen R.
Ninos was great, very helpful and supportive. Would recommend this location to others.Brad U.
The owner is very accommodating. Renting goes smoothly. Will repeat using their equipment.Frank L.
Get your customer service telephone system up to at least a third rate operation. On hold for twenty minutes, allegedly a representative was available to take my call, disconnected. Called back and after another 30 minutes of listening to your repetitious inane recording I hung up. Enough!!! You asked how to improve your service - you now know. Do something!!Dennis B.
The location was fine but they don't have dollies. I ordered one and they did not have it. I specifically asked the person that changed my reservation to this location if this would happen and she said it would be no problem. Well, it was. And then your app for self check out didn't work and I had to wait for the business to open. Terrible experience from uhaulbill M.
Ninos went above and beyond to assist us with the cargo van rental. I would highly recommend KD Motorsport!Mark A.
How do we handle toll roads?Stephen C.
El cliente no dejó un comentario.Sarah J.
One thing which would have been nice if we had been told when we were ordering to begin with we had 3 days for the same price. We would have arranged to pick-up the truck a day earlier to make it easier to load and move.William B F.
The location did not have the keys to my truck so I had to take a bigger truck. He was supposed to get the charged adjusted and it was done incorrectly. I was overcharged. I did not elect for coverage and I was still charged 14.00 for it.Kristine R.
El cliente no dejó un comentario.Justin M.
I was not happy with the $14.00 hidden fee, "Safe Move". I don't appreciate surprises!!!!Randall L.
Everything was greatLEWIS B.
Very friendly and courteous, they had the truck ready and running so it was warmed up on a cold January morning.Philip L.
El cliente no dejó un comentario.Enrique G.
El cliente no dejó un comentario.Sri Harsha K.
El cliente no dejó un comentario.DWIGHT R.
We returned truck, but nothing was done there to make me know that return was entered in the system. Due to the virus, he checked truck and said all was good outside and we left in less than a minute. I received an email confirmation later.KEVIN K.
El cliente no dejó un comentario.William P.