I will never use U-Haul again.... let me tell you why: so started off with picking up the U-Haul. The lady was 30mins late. Started off saying she didn't have the size van we wanted (which was the only reason we went to this location). We ordered a 20'. She apparently only had a 10' or 15'. So we went with the 15' cause we were already running late. Went out to unlock the truck... realized she gave us the key to the smaller one. Went back inside her smoke shop where she does her U-Haul business. And turns out the bigger truck was a 20' the entire time. She was terrible. Didn't know what truck she had. Kept telling us it wasn't her fault. And giving us attitude, like it was our fault for ordering a U-Haul. Very unprofessional. But she said she would try to fix it...another 30mins later of just standing there. She said she can't do anything because the entire U-Haul system shut down! The website. The app. The phone number. Nothing was working. So we left with our tiny truck. We're running extremely late because we had people waiting on us that we're helping us move. We ended up having to take multiple trips with the U-Haul truck because it was so small. Driving double the miles and spending a lot more money. And then we couldn't even turn in the truck because the app and phone number still weren't working. So overall absolutely TERRIBLE experience. I will never ever use U-Haul again. And that location should be shut down permanently.Jeremy N.
Customer Reviews for KCS2 Plus
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.April M.
The operator of the location was not open when I arrived. It took some time to reach her. She explained her blood pressure was high and was not coming in. She stated she had transferred the contract, yet nothing was relayed to me or changed on my order. Finally she agreed to come in, open her store up, and get us the truck. Caused us to lose 90 minutes waiting for this.Eric S.
Give better info on the estimate miles I was charged 200 why I don't know I only went 30FREDERICK C.
El cliente no dejó un comentario.Ryan H.
The customer service at this location is amazing! U-Haul is the problem. The corporate company does not support the local people they pay to distribute their equipment. I received a call from u-haul the day before my scheduled pickup and they directed me to online check in at this location. However, u-haul sends online pickup customers to this location that is not set up for online pickup, without letting the location owner know before hand. This resulted in me having to call this person early on their day off, so they could come to the store and check me in. She made the process incredibly easy, but shouldn't have been required to check me in at all. U-Haul needs to work with their distributers and provide them with more support so they are able to do what is asked of them.LINDSEY P.
The company in owner whom i got the Uhaul from is excellent Truly love here establishment & how she is very helpful.... Will recommend others to do business in rent from her again.regina S.
Very friendly and competent. I sometimes need to transport for my business, and this was my first time to pick up my uhaul truck here. I was very happy and will return again next time. Gracias.James B.