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Joseph B.
Customer Reviews for KBW Overstock & Thrift Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The owners were super nice and helped us get the trailer onto our car. They were also accommodating and nice to chat with. I was a little confused at the location at first but it's totally legit! Would recommend :]
Alexis W.Very pleasant experience, and very professional
Pamela B.Nothing really needs to be improved, I initially had trouble trying to complete the online pickup of the truck, but the woman at the on site location was very helpful and accommodating. She made a trying experience easier to deal with. Again, nothing at this location needs improvement, just continue treating the customers as well as I was treated.
John C.Donna was exceptional. Previously I had to cancel and she couldn't have been more patient pleasant and understanding. Definitely came back to her when I rescheduled and will recommend her to anyone I know!
Bob A.worst customer service. Very rude
Amy L.There is nothing that can be done to improve the service I received recently. The rental agent did everything in her power to accommodate my needs. I will definitely be back!
John P.Second time renting from this location. Excellent service. Would highly recommend!!
richard M.Nothing I can think of. Staff was helpful and friendly. I would rent from them again.
Richard L.I knew nothing about renting a trailer and they were so helpful and accommodating. They put it on my hitch and gave me information for travel. The best u-haul I've ever rented from.
Crystal G.The dealer was fantastic. Very friendly and knowledge. Would definitely recommend them.
richard M.Awesome people to work with! The cleanest equipment I have ever seen. Even the way they have everything lined up in their parking lot looks so neat and clean. They actually take pride in what they are doing. I will refer everyone I know to this location!
Jason B.Fuel gauge not correct on amount on pick up truck had about 7/8 of a tank but rental showed full. Other than that it was a good rental
Thomas D.Excellent service ! Donna is amazing to work with. Will highly recommend everyone to choose this location first!!
Tammy C.Very nice friendly people easy to work with trailer was also in excellent condition
GREGG W.Continué to hire great people .
Diana D.Always on point great girl
THOMAS A.Great customer service!
Lewis C.great people to work with
joe R.Very easy Transaction. The equipment is top notch !!!!!!!
Jack Y.Still have not received a final e-mail confirmation after I dropped off the truck on Saturday.
Mike M.Second time using this location - both times I had an excellent experience
Dave H.Better pricing
Mike D.awesome experience
Wade Z.Our only issue with this location was that it was not the original pick up location. It took us an additional hour and a half of time to go to pick this up. We were given additional mileage which was helpful.
Toni L.The problem I have with U-Haul is you had reserve my 26ft truck a week before picking it up then the night before I was to pick it up I received a call saying you didn't have a 26 and I'd have to take a 20 and since my son-in-law would be there Friday night I had no choice but take it and rent a small trailer, this is my complaint since you knew that there was nothing to do but get another trailer from u-haul
James P.Friendly and helpful
Mark N.Nothing as far as I am concerned. They were very courteous and helpful.
Richard H.It was a holiday they were not open and I got locked out of my storage and they still charged me for the mileage and the day that's not fair that wasn't my fault
Michelle C.Very helpful setting up trailer. Very easy in and out
Jason P.Everything was perfect. The customer service rep - Donna, was very knowledgeable, professional and friendly. It was a pleasure doing business with this location.
Ann D.Best UHaul I have ever used!! Great and knowledgeable staff, very personable and helpful! Convenient location too, our area needed this UHaul office. Thank you!! Bill
Bill R.To do a check out and have customer sign checkout paperwork , not wait and customer leave then charge a cleaning fee which was not mentioned at inspection.
anthony H.Great customer service!!
Amy S.The owner of KBW overstock was phenomenal!!!
Andre B.When we got there the app wasn't working properly. I did pre register and had it set you phone/app pickup. It kept telling me expired. The sales associate was very friendly and helpful, got me registered in and I was on my way.
James J.The pickup was great! They were ready for my arrival, trailer positioned for easy hookup. Efficient check-in and thorough inspection of trailer connection and lights. Much appreciated.
Paul W.I really don't know how to improve the excellent experience we had.
Eric D.Great customer service
THOMAS A.Returned the rental after only 8 hours of use. Employee was going to inquire in a rate reduction is in order. Hoping to hear from the area manager.
Joseph K.Not a thi
Carl A.When a customer picks their pick up location.. that's where the pick up location should stay. They should not be advised the DAY BEFORE their move and have hired movers that they now have to change the movers schedules because Uhaul can't get a truck to a location promised at time of scheduling. A .5 mile travel turned into an 11 mile travel and the “customer service rep†that broke the news was not pleasant. I won't be recommending uhaul to anyone.
Alyssa O.Make your online process easier.
Debbie S.I had a difficult time with using the app for drop off
Nancy J.the no person check in needs some work. it took over 45 minutes to check-in on our phone. the system kept knocking us out and we had to start all over again. i would still be checking in had it not been for a U-Haul Rep. asked if she could help, and that was only successful do to phoning in to someone that could help. checking in was also "not so easy" there's another half hour of my life i wont get back. If i had to Rent A Truck again--Yes i would use U-Haul--No i would not use the No Person Check in..
Samuel C.