Customer Reviews for KB Camino
(U-Haul Neighborhood Dealer)

159 reviews

3074 Camino Heights Dr   Camino, CA 95709

(530) 647-0485

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(530) 647-0485

3074 Camino Heights Dr
Camino, CA 95709

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I had to wait 15 minutes to get talk to a uhaul representative. And on top of that, there was no direction on how to acquire the keys.. I spoke the worker at the gas station and she didn't know much either but to call the responsible representative which I had to wait for. This put me back on time because I had movers waiting as I was paying them by the hour.

Jason Quitugua 
Rating:
5.0

Thanks!

Martha Cox 
Rating:
1.0

Drop off location (gas station owner) said they have never received anything from U-Haul. No key drop off box. He said U-Haul put up sign on his property without his approval and did not want me leaving the truck there.

Victor Slagle 
Rating:
5.0

I was treated very good. No complaints. The manager gave me the best service. I will tell all my friends about my experience. Thank you. Keep up the good work.

Diana Grass 
Rating:
2.0

we were sent a equiptment damage report the damage was NOT done by us, and I am disputing this report.I was all ready there had the person checked it before letting us take the truck. We were handed the keys and told we could go . This is on your lack to check the truck when it was returned previously, not us. She was one person trying to operate a gas station and Haul.

ANTHONY METCALF 
Rating:
1.0

Have the pick up location closer to the requested location and equipped with all the items (Pads) requested.

Gary Hunter 
Rating:
3.0

Customer did not leave a comment.

LINDA MONTOYA 
Rating:
1.0

Customer did not leave a comment.

STEVE MILLER 
Rating:
2.0

Truck and windows were dirty, truck was 2.5 quarts low on oil. Tire pressure specs on driver's door jamb specified pressures on front and rear tires 10-15 psi LOWER than what I found the tire pressure at on all six tires. Owner did not return my messages. This rental site was broken into the night before, possibly causing the owner to not perform to normal standards, but I don't know.

Steven Peck 
Rating:
3.0

You should ask questions that matter like was the truck at the location you chose when you made a reservation, which it wasn’t. Poor logistics management.

Steven Parker 
Rating:
5.0

Customer did not leave a comment.

steve speth 
Rating:
3.0

we asked for a uhaul in Merced and drop off Placerville. Somehow our resevation was cancelled and we had to drive an extra hour each way to pick up the truck which was valuable time. Otherwise the experience was fine. Suzanne Erskine

JAMES Erskine 
Rating:
1.0

Customer did not leave a comment.

TOM LOpRESTI 
Rating:
3.0

We were curious why they had to call a manager when we got there, even though our reservation was confirmed. This was time consuming and the second time we have experienced this at the same location.

Melvin Foster 
Rating:
1.0

The first pick-up location wasn't open on the weekends it was an m&m "24 hour" towing so I went to another location not to far from that location this location was friendly and helpful but the drop off was awful

christopher lutz 
Rating:
3.0

Customer did not leave a comment.

Jon Munson 
Rating:
4.0

I had ordered 12 moving blankets that I did not receive and was charged for. Not the pick up locations fault...this is on you Uhaul.

Andrea Allred 
Rating:
3.0

I was charged extra mileage; one reason was that I had to go to a different pick-up location which was farther away from my moving location. I think U-Haul should reimburse me for the extra mileage because of this last-minute change in pick-up location.

Stephanie Rico 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Therkilsen 
Rating:
1.0

The owner was incredibly rude and seemed pUT off I had to drop off there (only nearby location). He swore very loudly, then expected me to park the vehicle in back for them (which I declined to do). He was very rude and I would never use this location again.

Coyote Harkins 
Rating:
5.0

Great service from them and U haul as a whole. They helped and made it very easy. Thank you UHaul

Gregory Mcginness 
Rating:
5.0

Customer did not leave a comment.

Garrett Sanders 
Rating:
5.0

Customer did not leave a comment.

Terry Good 
Rating:
1.0

Customer did not leave a comment.

Derek Williams 
Rating:
1.0

Give them paperwork

andy granfield 
Rating:
5.0

Perfect location for my needs. If I had been going farther with the truck, though I might have considered a place with less of a mileage charge.

Michael Walacavage 
Rating:
1.0

Customer did not leave a comment.

Martin Kral 
Rating:
5.0

Customer did not leave a comment.

nancy patton 
Rating:
5.0

Customer did not leave a comment.

Catherine winegard 
Rating:
5.0

Customer did not leave a comment.

Catherine winegard 
Rating:
3.0

Customer did not leave a comment.

Robert Simmons 
Rating:
5.0

Great Customer service ever that i seen with uhaul dealers As i was always confuse about pricing with uhaul but this guy in this location breakdown everything for me and told me one by one, very patient the equipment was really clean, nice location great uhaul dealer in the area

Randall Rendig 
Rating:
3.0

I ordered a 26' with 10 pads online and received a confirmation. I received a call, and confirmed I wanted to pickup the Truck in Camino. I arrived in Camino at 9:30 am and was told they did not have a 26' truck or pads. I could have a 20'. If I didn't want that I could go to another location. I had a 4 man crew waiting for the truck, so I took the 20' truck. It cost me extra mileage and extra man hours. When I came in to the station the next day, I said I would like to talk to Management. I also mentioned I wanted to add a few gallons of gas to the tank before checking it in. As I was talking to UHaul on the telephone, the clerk took the key that was sitting next to my handbag and preceeded to check me out. Again, costing me more per gallon in fuel. The Camino location is not a very good representation of your company.

Beverly Blackwell 
Rating:
5.0

I would give this Dealer more than 5 star, the person help me with trailer and my car really fast , documentation process really fast, It Took maybe less than 10 minute to finish with renting a trailer. i will definitely recommend to others and thank you for your good service best uhaul location in the area

CHRIS PEARSON 
Rating:
3.0

Customer did not leave a comment.

JEFFEREY ST.PIERRE 
Rating:
1.0

I went there Tuesday they were closed with a sign saying back in 25 min with no time on the note. The computers are very slow. They could not give me a receipt when I dropped it off. The trail or was in very rough shape.

JIM USSERY 
Rating:
1.0

Rude man uhaul was dirty with garabage and food wrappers empty soda cans and stuff spilled in it.if I didn't need the uhaul so bad I would of went somewhere else.

APRIL STEWARD 
Rating:
5.0

Customer did not leave a comment.

Donna Atwood 
Rating:
4.0

Customer did not leave a comment.

NANCY BIGHAM 
Rating:
3.0

Customer did not leave a comment.

FRANK VIZCARRA 
Rating:
4.0

Customer did not leave a comment.

STEVE MCCRACKEN 
Rating:
5.0

Thank You For The Great Service Its Been A Pleasure

JUAN MARTINEZ 
Rating:
3.0

Overall I had a terrible experience with Uhaul. I will never use them again. Not only was the headquarters lady rude and not helpful, but I had to drive to 2 seperate locations to pick up a truck that was not the guaranteed size but had to drive past my house the opposite direction to get a trailer as they refused to not have both in the same place. Not to mention Uhaul wanted me to drop the two items off in completely different locations an hour apart. I can Not believe a company so big is so poorly ran. Your better off saving the money and making extra trips or using anyone but Uhaul. The only helpful person was the place we dropped off at. He was very friendly, respectful, and helpful. At least one piece of the puzzle was helpful. I will never use Uhaul again. Completely dissatisfied.

CLINTON SIMONS 
Rating:
3.0

Customer did not leave a comment.

Clinton Simons 
Rating:
2.0

Located in a gas station. Not friendly, tried to explain mileage charges that were promised, attendant did not appear to want to hear about it. I did pay what he wanted and left with poor feeling of customer service from U haul.

Sandra Bagley 
Rating:
5.0

I borrowed six blankets and forgot two of them. At no extra charge, they allowed me to return the blankets on Monday, 09/28/15, when my drop off date was Sat 09/26/15. Thank you for the all around great experience. Sincerely, Sara

SARA SCHINDLER 
Rating:
3.0

The call center transferred me to the pick up location. I spoke with a lady who said she would call back after she was done with a customer. I waited for 45 min and never received a call. We drove there to pick up a truck, when we got there the lady was in the back laughing and joking with another employee. Turned out the guy helped us. But I was frustrated that we never got the call back. This gentleman was helpful and got us the truck we needed and we were sent on our way. I wouldn't go back to this facility due to poor service unless I was desperate to get a truck again

KARIN MARIE Pietrzyk 
Rating:
5.0

It was perfect and so glad that it was so close to our location....thank you!

ROBERT JAMES MCCHESNEY 
Rating:
4.0

Customer did not leave a comment.

JEREMY DODSON 
Rating:
4.0

Customer did not leave a comment.

JULIO BERMUDEZ 
Rating:
5.0

Customer did not leave a comment.

SCOTT WILLIAM Allan 
Rating:
3.0

Customer did not leave a comment.

JANET CHRISTINE TODD 
Rating:
3.0

Customer did not leave a comment.

DAINA MAHAFFEY 
Rating:
4.0

Customer did not leave a comment.

ED RITTER 
Rating:
5.0

The people who took care of the renting were outstanding!! You could tell they cared about the customer. They made sure that everything was taken care of and went above and beyond in their service.

DIANE GROVE 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN SADRIAN 
Rating:
5.0

The person who helped us was courteous and showed us the best way to attach the trailer.

Deborah Prioriello 
Rating:
5.0

The driver of the vehicle rented dropped off the truck with my mother so I wasn't able to rate this accurately, this is by the persons mentioned that dropped the truck off. this is their ratings. thank you for being of service to myself, as well my mother, and friend

DEBRA DUVALL 
Rating:
5.0

Customer did not leave a comment.

PAUL COBBS 
Rating:
4.0

Customer did not leave a comment.

KATHERINE REIERSON 
Rating:
5.0

They let us know the 26ft truck we reserved one week earlier was not available two days before the move, gave us a 20 ft instead. Those 6 ft made a difference. Pick-up and drop off personnel were very nice.

robert mitchell 
Rating:
5.0

Customer did not leave a comment.

Stan Wright 
Rating:
3.0

I asked attendant to clean dirty windshield, which he did. Blankets where askew and not neatly folded.

michael dunstan 
Rating:
5.0

Customer did not leave a comment.

John Sykes 
Rating:
4.0

Customer did not leave a comment.

cliff rogers 
Rating:
4.0

Customer did not leave a comment.

AL PARKER 
Rating:
4.0

Customer did not leave a comment.

GEORGE SIRE 
Rating:
4.0

NONE

PETER ERICKSEN 
Rating:
3.0

Customer did not leave a comment.

Mackenzie Burnett 
Rating:
5.0

Customer did not leave a comment.

Rodney D Farley 
Rating:
3.0

Customer did not leave a comment.

JAMES HASH 
Rating:
5.0

kb Camino, saved my bacon. I had reserved a truck for sunday the 28th of sept. ,but the location was closed. I was left out in the cold. Thanks to KB Camino, they had a truck for me to rent the following day.

CHRISTOPHER seddon 
Rating:
5.0

The young man who helped us load the car was very very helpful, polite and all together awesome.

darlene skoglund 
Rating:
1.0

These people were very rude and completly unhelpful. The wife even called me on my cell phone and began yelling at me and then telling me to calm down. Totally unprofessional and would rather pay more to drop back off at Capital Aire then ever deal with these people again.

erin spidell 
Rating:
4.0

Customer did not leave a comment.

NATHAN STONG 
Rating:
4.0

Customer did not leave a comment.

Wayne Dukes 
Rating:
3.0

The gentleman that helped me was friendly and courteous, truck was newer, it was not having a safe place to keep my vehicle while I rented the uhaul that upsets me. Someone broke into my car and stole my distributor and sttempted to steal the stereo. If you rent from this location, DO NOT leave your vehicle overnight.

Michael Crane 
Rating:
4.0

Customer did not leave a comment.

DAVID HARRY Barras 
Rating:
5.0

Friendly- Good!

LARRY KIGGINS 
Rating:
3.0

I called to reserve and got a price and when I picked up the truck the price was a lot more I told her that I had to make two trips in two days and did not have the option for more miles I thought it was a bad deal to have to pay for more miles

rick gonzales 
Rating:
1.0

I am disappointed that I registered & reserved for a nearby U-Haul pick-up only to be redirected to a town 2 cities away from my destination. I was told I would receive extra free miles for driving so far out of my way. Not only did I not receive the extra free miles, I had to pay for extra gas, and I was CHARGED for the extra mileage due to the remote pick-up location. I emailed U- haul yesterday, disputing the additional mileage charge but they have failed to respond. I am disapointed to say the least and believe I should receive a credit on my visa account.

Deborah Palmer 
Rating:
5.0

Customer did not leave a comment.

CHARLES SHARP 
Rating:
3.0

Customer did not leave a comment.

JIM RICHARD 
Rating:
5.0

Customer did not leave a comment.

Alan Obeid 
Rating:
3.0

Make sure the equipment that is rented not damaged.

tamara zimmerman 
Rating:
5.0

Customer did not leave a comment.

Steve Speth 
Rating:
4.0

Customer did not leave a comment.

PAUL HOEFLER 
Rating:
4.0

Customer did not leave a comment.

STEVEN CRISTY Collier 
Rating:
5.0

Customer did not leave a comment.

PAUL HOEFLER 
Rating:
3.0

Customer did not leave a comment.

Dennis Lewis 
Rating:
5.0

Overall Excellent service and equiptment, the station attendants were exceptionally courteous and very proffessional. Nice to have customer service these days.

CHARLES DOUGLAS 
Rating:
5.0

The manager was very helpful and explained everything very well. He made it a pleasure to rent it. The pick up and return was very easy, no waiting and very smooth. The truck was in great shape and it made the move less stressful.

GARY MELLOWAY 
Rating:
5.0

Service was very friendly

DAVE JANKOWKI 
Rating:
3.0

Customer did not leave a comment.

EMAILY HOUSEWORTH 
Rating:
5.0

This was the easiest rental I have ever done.

RAYMOND HARTMAN 
Rating:
4.0

Person at the counter did not know how to hook up the trailer. He was unable to help with the hook up because he had to attended to he gas station. This was the first time renting from Uhaul that did not receive help with trailer hook up. He didn't even help check to make sure the lights were working properly.

Mandy Babel 
Rating:
3.0

My only complaint was that there was hardly any gas in the truck to start so I had to fill it up my self. I didn't use all the gas so they got more than a half a tank of gas than what I started with. The attendant wouldn't even give me a discount for free gas. The costs of the entire rental with all the gas I put in it turned out to be way more than was budgeted for this move. I'm not happy with Uhaul for that. I feel like they stole gas money from me.

Rebecca Rose 
Rating:
5.0

the young man that helped me was very nice.

larrry rucker 
Rating:
3.0

I had an issue with my vehicle not being properly strapped and chained on to the auto transport. Midway to my destination I had to stop at another U-haul and have them realign my car. The employees there in Modesto were extremely helpful.

MONIQUE DIAZ 
Rating:
4.0

The original rental was to take place in Placerville, Miss. Flat Rd but we were given misinformation and were forced to drive up to Camino, at a later hour which put us way behind. The gentlemen at the desk in Camino was helpful, polite, patient and very pleasant under the circumstances. He always remained under control didn't hesitate to go the extra lengths to make sure we were satisfied. He was busy and was polite to every one.

STACEY PATTERSON 
No reviews have been submitted for this location.

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