Customer Reviews for Karren & Co
(U-Haul Neighborhood Dealer)

172 reviews

2189 US Hwy 259 S   Diana, TX 75640

(903) 663-2416

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 663-2416

2189 US Hwy 259 S
Diana, TX 75640

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Tim Holt 
Rating:
2.0

Return dealer “hounded” me with repeated tele calls wanting the return - she had a pending request for trailer. I told pickup dealer I would return it late, on a specific date - Uhaul s/w didnt register that. When return dealer called (the first tome) I told her I wouldnt return it until a certain date. Then she called me back on the “5 day” return date wanting to know when 8 would return trailer - I reminded her she had already called on an earlier date and I had told her I would be returning it late (and had given her the date). Overall, the Uhaul electronic records sucked, and the IF with the Uhaul dealers on both ends was not the best. But the trailer functioned fine - got the load from SD to TX in good shape. But I am always nervous hauling a heavily loaded trailer 1300 mi without a spare. Uhaul does have nor offer a spare. So beware!

David Gray 
Rating:
5.0

Excellent customer service!

James Calhoun 
Rating:
5.0

Great customer service

Louis Kohn 
Rating:
4.0

Nothing new. Very friendly and helpful.

Roger Fewkes 
Rating:
3.0

Customer did not leave a comment.

Kevin Blakeley 
Rating:
4.0

Need Wi-Fi for check in

MICHAEL STEVENS 
Rating:
5.0

Customer did not leave a comment.

JAMES BLACK 
Rating:
5.0

Customer did not leave a comment.

Yablai Bougouyou 
Rating:
5.0

Customer did not leave a comment.

Edward Kennedy 
Rating:
5.0

I showed up 30 mins before the time the store opened and the lady didn’t hesitate to start helping me with my rental, as she arrived early as well. She was very accommodating. Excellent transaction.

Tim Johnson 
Rating:
5.0

Very friendly! Easy transaction, great customer service!!

Rob Cline 
Rating:
5.0

Great drop off experience! 5 star customer service. Very friendly and helpful owner/operator.

John Fetu 
Rating:
5.0

The truck rented had a low tire. The trucks’ alignment was poor.

Jason Kelley 
Rating:
5.0

Customer did not leave a comment.

Melissa Lewman 
Rating:
5.0

The service at this location was excellent The lady there was very helpful and courteous.

IRA CARL 
Rating:
3.0

Customer did not leave a comment.

GLEN FOX 
Rating:
5.0

Customer did not leave a comment.

JACOB SPRUEILL 
Rating:
3.0

I returned the equipment on Saturday at about 6pm while the office was closed and was charged through Sunday at noon.

Shelly Hawk 
Rating:
5.0

Customer did not leave a comment.

Christopher Bellomy 
Rating:
5.0

Customer did not leave a comment.

Wesley Osburn 
Rating:
5.0

Customer did not leave a comment.

Brook gallagher 
Rating:
5.0

Customer did not leave a comment.

Trayon Vinson 
Rating:
5.0

While the lady has a small lot, we had no trouble parking the trailer. She was professional and punctual on returning the trailer into the data base.

Agnes Fritch 
Rating:
5.0

Everything worked very well - even changed the contact number with no problem. The lady at pick-up site was very helpful.

betty blunt 
Rating:
5.0

Customer did not leave a comment.

Vicki Parker 
Rating:
5.0

Customer did not leave a comment.

martin cox 
Rating:
4.0

Customer did not leave a comment.

KYLE PETKUS 
Rating:
5.0

Customer did not leave a comment.

Christine Donald 
Rating:
4.0

Customer did not leave a comment.

LAUREN WHEELER 
Rating:
5.0

Customer did not leave a comment.

JAVIER TOBAR 
Rating:
3.0

Internet was horrible. Lady did not seem to know what she was doing. Took almost an hour to rent a small trailer. Contract was supposed to be in my name.. ended up being in my sons. She was really nice just extremely slow and seemed confused most of the time

DAMIAN VAN BIBBER 
Rating:
1.0

This location was 40 minutes out of the way as a drop off location when i had a u-haul location next door to my hotel. District management was not flexible to my request.

Terrence Burley 
Rating:
5.0

Customer did not leave a comment.

Charles English 
Rating:
3.0

I did not have all the equipment in the truck for my rental. My dolly and blankets were left off. I have since been credited for the charges, but it did make moving harder.

Evan Venn 
Rating:
3.0

Customer did not leave a comment.

FRED STECK 
Rating:
5.0

Customer did not leave a comment.

Thomas Tryon 
Rating:
5.0

Customer did not leave a comment.

haley nix 
Rating:
5.0

Why is 2000 model Ford sport utility not reliable to tow a small trailer. Have heavy duty hitch and haul camper yet cant rent a trailer? What's up with that bullshit. Why I could not rent from longview store. I had to lie and say was a 1/2 ton f150 to rent trailer. 3 times now have rented and had to lie. Fix it. Dont continue with discrimination

ROGER MOUNT 
Rating:
5.0

Karen...the store keeper is uneducated on how to process a deposit refund.

MAUREEN KIRSCHNER 
Rating:
5.0

Customer did not leave a comment.

Tommy Phillips 
Rating:
4.0

Need a little more room for picking up and dropping off equipment.

Alfred Tompkins 
Rating:
5.0

Customer did not leave a comment.

Jackie Smiddy 
Rating:
3.0

Customer did not leave a comment.

joahation beck 
Rating:
5.0

My husband has a commercial license and drives different trucks. He complimented how smooth riding and easy handling this truck drove.

james white 
Rating:
5.0

Customer did not leave a comment.

Hannah Adkins 
Rating:
5.0

Customer did not leave a comment.

Debbie Noble 
Rating:
5.0

Customer did not leave a comment.

James Bledsoe 
Rating:
5.0

Customer did not leave a comment.

david horan 
Rating:
5.0

Customer did not leave a comment.

amy mott 
Rating:
5.0

Customer did not leave a comment.

Anna Blalock 
Rating:
5.0

Wobderful experience everything i needed and great customer service. The internet link is slow so please do enjoy looking around the establishment and purchase some hidden ??! My wife found something great for a great deal. Michael G.

Michael Gonzales 
Rating:
1.0

The bitch that runs the place has a shithole attitude. she is no help and said that we deserved to get the Corona virus.

brandon small 
Rating:
5.0

Mary Ann the store owner was absolutely amazing we can't Thank her enough for taking such Great care of us. Uhaul your 24/7 after hours business needs work we sat on hold 3 different times for over 20 minutes for help when your system wouldn't work. Never did get through to you support team. Thank you again Ms. Mary Ann!

Chris Maxwell 
Rating:
5.0

She was delightful and helpful.

Omega Irvin 
Rating:
5.0

Just keep doing what your doing! Friendly service and well mantained u hauls!!

rose hayden 
Rating:
5.0

The best! MaryAnn was so polite and helpful. Will do business again for sure.

Brian Burr 
Rating:
5.0

Customer did not leave a comment.

Rena Shelton 
Rating:
4.0

Customer did not leave a comment.

Misty Holmes 
Rating:
5.0

Customer did not leave a comment.

Benjamin Gunnells 
Rating:
2.0

We returned after hours. I will not do that again. No phone reception or internet, so I couldn’t do self return. I called uhaul to let them know and ask questions. Long wait on the phone. We were charged an extra day. I had to call UHaul again. Thankfully they said they would remove the charge.

TINA PRESLEY 
Rating:
5.0

Customer did not leave a comment.

David Hollis 
Rating:
5.0

Customer did not leave a comment.

brad borst 
Rating:
5.0

The trailer had a non functioning light.

Brandon Winn 
Rating:
4.0

Didnt have the dolly I requested pretty sure I still got charged for it

Garrett Taylor 
Rating:
5.0

Customer did not leave a comment.

Linda Markham 
Rating:
4.0

lKaren and co. did an outstanding job despite problems with Uhaul site. The main problem I have is with Uhaul itself. Local Gilmer,Tx. dealer was going to pick trailer up and bring it to Gilmer. This would have saved me time and travel. However, Uhaul told him not to worry with it, let the customer go get it. That was not cool. When the dealer tries to go the extra mile for the customer, the co. should support him and recognize his effort.

lynn white 
Rating:
5.0

We arrived to pick up the Truck. We met a very helpful and friendly lady, Ann! It didn't take long and we were off. The truck drove great. The drop off was easy. Best experience over the years of using Uhaul.

Elizabeth Herd 
Rating:
5.0

Customer did not leave a comment.

jackson john 
Rating:
1.0

Customer did not leave a comment.

beth sanders 
Rating:
3.0

The 24/7 pick did not work properly. Then I was on hold for 30 minutes trying to get the code to get the keys. I started my move with a 2 hour delay.

Eric Hintermeister 
Rating:
5.0

I have felt with alot of moving truck companies..and I must say this experience was one of the best..the lady at your Diana Texas location does a exceptional Job..she's friendly and a joy to work with and talk to.

linda swanner 
Rating:
1.0

I need someone to call me to give me a refund on $140 that was charged to my card for insurance. I would have NEVER agreed to pay that. I only drove the truck let that a total of 6 mile. I used the truck for storage on my yard while my home had new carpet installed. All this was explained to the lady I rented the truck from. I have no idea how I got charged $140 for insurance. That is half as much as the truck rental. My number again is 850-896-2736

brad adcock 
Rating:
1.0

The person at this location chastised my self and my spouse because the truck would have been late....on the 9th. But afyer i reviewed my contract it was due on the 10th. And I was very upset at the attitude and lack of customer service the lady had. I will definitely inform my co-workers and friends and family not stay away from the Diana location.

Michael Gonzales 
Rating:
5.0

Customer did not leave a comment.

Jerry Akin 
Rating:
2.0

Lady was beyond rude and it took her an hour to complete paperwork because she had to keep doing it over and over and over because she did not know what she was doing.

Ramona Smith 
Rating:
5.0

We really like working with the owner--she is very friendly and conscientious.

amanda leigh 
Rating:
5.0

She's a wonderful lady. Loved the experience

Tiffany Pye 
Rating:
5.0

jacks

james humphery 
Rating:
4.0

Customer did not leave a comment.

MARY CADWALLADER 
Rating:
2.0

Customer did not leave a comment.

amanda asustaire 
Rating:
5.0

Customer did not leave a comment.

Jimmy Coulter 
Rating:
5.0

Customer did not leave a comment.

dennis morgan 
Rating:
5.0

Customer did not leave a comment.

Donna Loving 
Rating:
5.0

A+

JERRY BIGGAM 
Rating:
5.0

Customer did not leave a comment.

Rating:
5.0

Customer did not leave a comment.

esmeralda rodgers 
Rating:
5.0

Customer did not leave a comment.

Virgil Mulanax 
Rating:
5.0

Appreciated the ability to return the item via my cell phone since the location was not open when I arrived.

Darrell Smith 
Rating:
3.0

Customer did not leave a comment.

Christopher Cheshire 
Rating:
4.0

Customer did not leave a comment.

michelle cook 
Rating:
4.0

Customer did not leave a comment.

Kimberly Griffin 
Rating:
5.0

Customer did not leave a comment.

PAUL LENTZ 
Rating:
5.0

Nothing I was very pleased with my rental

PAUL LENTZ 
Rating:
5.0

Customer did not leave a comment.

Marcus Buchanan 
Rating:
5.0

Customer did not leave a comment.

laurie garcia 
Rating:
5.0

Customer did not leave a comment.

Stephen Morris 
Rating:
4.0

Customer did not leave a comment.

RON HUDSPETH 
Rating:
3.0

Na

Dennis Cole 
Rating:
5.0

Customer did not leave a comment.

Julie Hicks 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top