Customer Reviews for Karls Promotions
(U-Haul Neighborhood Dealer)

126 reviews

5555 Irish Ln   Fitchburg, WI 53711

(608) 416-1463

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(608) 416-1463

5555 Irish Ln
Fitchburg, WI 53711

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jared Whitford 
Rating:
5.0

The online check in was more complex than I anticipated. Maybe I missed something that would help me prepare, but I was very thankful for a good cell connection and warm gloves to get through the long process. Otherwise the experience was very good!

Fred Schmitt 
Rating:
5.0

The automated check in process using the app needs improvement for ease of use and reliability

JEFFREY GORR 
Rating:
5.0

Owner was very pleasant and had all ready to go.

Keith Smith 
Rating:
5.0

Customer did not leave a comment.

Jeffary Sonnentag 
Rating:
5.0

Customer did not leave a comment.

DONALD DEAN 
Rating:
1.0

The owner automatically charged me coverage! He didn’t ASK if I wanted to purchase it or not! I will be calling for my $11 refund first thing in the morning!

Malencia Johnson 
Rating:
5.0

Good guy. Great experience

William Holland 
Rating:
5.0

Customer did not leave a comment.

Ryan Murphy 
Rating:
5.0

Customer did not leave a comment.

Paul Curtis 
Rating:
3.0

The location was excessively far from where I was moving. The app was horrible.

Joel Ramsey 
Rating:
5.0

Excellent service and equipment. Plan to use this location again when I have moving plans….

David Gaarder 
Rating:
4.0

Customer did not leave a comment.

Kimberly Esser 
Rating:
5.0

Customer did not leave a comment.

Barb Yahr 
Rating:
5.0

Customer did not leave a comment.

Mike Thole 
Rating:
3.0

I never signed up for insurance but I was charged for it anyway and $5 per gallon for gas?!? I would have had to put more miles on and get charged for that just to put 2 gallons back in. Maybe charge closer to what actual gas prices are in the area.

Bethany Zeitler 
Rating:
5.0

Any time I need to rent a U Haul....this is the place I'm going. Highly recommend

Billy Wilson 
Rating:
5.0

Great experience and everything was easy to do!

ASHLEY HAGEMAN 
Rating:
5.0

Customer did not leave a comment.

Fred Schmitt 
Rating:
5.0

The beginning verification is a bit too slow/shaky - note you have to walk around until it accepts the location so it should be set to within 100 feet or so to be smoother. The vehicle was clean and the process was otherwise very smooth

Rafeh Qureshi 
Rating:
5.0

My experience with the U-Haul van rental from Karls Promotions was top notch. The staff was very helpful and pleasant. The vehicle rented handled my needs perfectly, and the costs fit my budget. I would recommend Karls in a heartbeat.

Nancy Schlicht 
Rating:
5.0

Customer did not leave a comment.

ilein Taipe 
Rating:
5.0

Customer did not leave a comment.

Christian Hansen 
Rating:
3.0

Customer did not leave a comment.

George Basily 
Rating:
5.0

Nothing. The service was amazing.

Diana Douglas-Schirmer 
Rating:
5.0

Customer did not leave a comment.

BRENT WILEMAN 
Rating:
5.0

Customer did not leave a comment.

Charles Cotter 
Rating:
5.0

Customer did not leave a comment.

Cheryl Homme 
Rating:
2.0

I was missing a furniture dolly and trying to deal with the receipt of taking the charges off was difficult. The overall location was fine but the experience with uhaul itself was not good.

Kayla Poeling 
Rating:
3.0

Despite telling the agent where we needed to drop off our trailer, it was scheduled at a location that would have required a 60 mi RT (and was in a different state)

BARRY GIDAL 
Rating:
5.0

Very convenient and curtious!

Tessa Brady 
Rating:
5.0

Customer did not leave a comment.

Joseph Mech 
Rating:
5.0

Customer did not leave a comment.

Zachery Fleming 
Rating:
5.0

Customer did not leave a comment.

Elaine Russell 
Rating:
1.0

Checking in was a nightmare- there was no advance notice it would take 30 minutes, require a reference on hand, submit ID twice (once in the AM and once upon arrival), very slow verification process, and zero customer service. Will never use again and will share my experience with others.

Trevor Bellrichard 
Rating:
4.0

Customer did not leave a comment.

Cathy Engels 
Rating:
5.0

Customer did not leave a comment.

Daniel Macy 
Rating:
3.0

The man managing the u-haul pick up was late to work, not too late but still enough to be a little inconvenient for me, as I was on a time limit with my move. He also didn’t show much kindness or customer service. Seemed annoyed that I was there. It made my moving day more stressful than it needed to be.

ELLIOT JEWELL 
Rating:
5.0

Customer did not leave a comment.

Serena Vaneeuwen 
Rating:
5.0

Customer did not leave a comment.

Serena Vaneeuwen 
Rating:
5.0

Customer did not leave a comment.

Rushitti Arbit 
Rating:
5.0

Karl was a pleasure to do business with.

Mikken Russo 
Rating:
1.0

Customer did not leave a comment.

Christine Miller 
Rating:
4.0

Customer did not leave a comment.

Douglas Kolb 
Rating:
5.0

return on phone difficult

Michele Muzilla 
Rating:
3.0

We paid $20 to increase the miles, but we did not exceed the limit and paid the extra miles and the employee refuses to get our money back. Thank you so much!

jawad aldawsari 
Rating:
5.0

Customer did not leave a comment.

Steve Jordan 
Rating:
5.0

Everything went very well, so really no improvements were necessary.

Jerry Kalyniuk 
Rating:
5.0

Customer did not leave a comment.

Andrew Aurit 
Rating:
2.0

The check engine light was on. The truck itself was frozen shut. The parking lot was iced over and I sipped and fell.

Sarah Schubert 
Rating:
3.0

Customer did not leave a comment.

Kenneth Murray 
Rating:
5.0

Loved the digital pick up and drop off!

Brooke Hauser 
Rating:
5.0

Customer did not leave a comment.

Steven Oium 
Rating:
5.0

Customer did not leave a comment.

WILLIAM HOLLAND 
Rating:
5.0

Customer did not leave a comment.

GREG WILLING 
Rating:
5.0

Customer did not leave a comment.

Nathan Strobel 
Rating:
5.0

Customer did not leave a comment.

ASHLEE DICKINSON 
Rating:
1.0

Customer did not leave a comment.

Raelean Garcia 
Rating:
5.0

Customer did not leave a comment.

John Cates 
Rating:
5.0

No problems. Truck was there and ready for the appointment and it only took a few minutes to pick up and drop off.

Christopher Tippie 
Rating:
5.0

Customer did not leave a comment.

Anne Gergen 
Rating:
1.0

The location was closed for the weekend. I set up an appt to meet with owner for the truck on Fri at 9am. He never answered his phone, and did not show up.

michelle matts 
Rating:
5.0

Customer did not leave a comment.

Kari Stojadinovic 
Rating:
5.0

I am grateful to get a rental at this time. I would definitely recommend this location. Easy check-in and check-out.

Debra Houston 
Rating:
5.0

Basically nothing top-notch customer service, was very clear about everything, and even let me borrow straps, cool dude. I will be recommending him to anybody that I encounter needing a trailer in the fiture....

Drew Baker 
Rating:
5.0

Customer did not leave a comment.

Douglas Craig 
Rating:
4.0

Customer did not leave a comment.

HOWARD BERNSTEIN 
Rating:
5.0

Customer did not leave a comment.

Mark Brandenburg 
Rating:
5.0

Customer did not leave a comment.

Todd Saeger 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Yungen 
Rating:
4.0

Customer did not leave a comment.

Megan Schultz 
Rating:
2.0

My truck was returned the day of the rental. I was not told by first place no one would be there.

Lora Blunk-Wagner 
Rating:
3.0

The online check in process was poor. Even though I turned on location services, the website couldn’t locate me. Thank goodness for the customer service rep who was able to get me on my way.

Brian Baxter 
Rating:
2.0

When I arrived the gentleman was very helpful and polite however he didnt have any of the items in paid for online. We went through all the paperwork and when we got to the trailer I had learned that NONE of the equipment in needed /paid for was at the location EXCEPT the trailer itself. I had for leave the trailer there and drive 20 min to an auto shop for the other equipment. If it wasnt for the generosity of the gentlemen id be calling to complain.

Alexander Guevara 
Rating:
5.0

Customer did not leave a comment.

Clifford Tyson 
Rating:
1.0

Customer did not leave a comment.

Steven Long 
Rating:
5.0

Customer did not leave a comment.

Sam Glavin 
Rating:
5.0

Friendly manager. Smooth process. Was happy with entire experience.

Roy Raush 
Rating:
5.0

Nothing great simple service.

Jamuga Watson 
Rating:
5.0

Customer did not leave a comment.

Theodore Wiersema 
Rating:
5.0

Customer did not leave a comment.

Lacey Vinger 
Rating:
5.0

Customer did not leave a comment.

James Johns 
Rating:
2.0

Customer did not leave a comment.

Daniel Paltz 
Rating:
1.0

Overall Karls did well with good contact over the phone and a clean truck, however Uhaul has extremely predatory practices and refused to rectify. I initially booked a one way (as it was the cheapest option) for picking up in Beloit and dropping off in Janesville. Karls called the day before and stated my location and changed to Fitchburg. They did not specify that only my pickup location had changed, I assumed that both had changed, and when I dropped off the truck back at Karls they changed my contract to an "in town" and charged me for my mileage instead of writing off some mileage as they do on a one way. This ended up costing me $150 simply because I dropped the truck off in the same place when they didn't specify drop off had not changed but pickup had. Predatory and will not be using Uhaul again.

Sam Norton 
Rating:
1.0

The pickup process was absolute hell! I promise I will never use Uhaul ever again 24/7 pickup but when the 24/7 pickup didnt work we sat on hold for nearly 2hrs!!! I was supposed to have my truck loaded by 9am I had people hired to help I was paying a babysitter by the hour, I am heavily pregnant and stressed it was 9:30 by the time we even got the truck then on top of it there was a huge pile of mats in the Uhaul that took up a good chunk of the room we needed! Absolutely horrendous experience from now on I’ll be using 2 men in a truck and I highly recommend everyone else do the same! Uhaul is a Joke!

Amanda Gander 
Rating:
5.0

Customer did not leave a comment.

Patrick Loftis 
Rating:
5.0

I reserved my truck 2 months before I needed it and scheduled it at different location. 2 days before my move, I was “informed” that my truck would not be available until 4:30pm. This was unacceptable and I was not asked if it was okay. Then I called and expressed my concern. In fact I was angry about the way things happened with UHaul. Poor business practice. I appreciated the assistance I received but was not happy about the reason I had to have it in the first place. I should have been given an option not just informed.

Maurine McCabe 
Rating:
5.0

Great service!

Lowell Johnson 
Rating:
5.0

I dropped off the trailer and called the owner. He checked it the next day and everything was fine. Very good service overall

judith Langton 
Rating:
5.0

I have rented several times from this location and they are great to deal with. Thank you Jamie and Jane

Debbie summers 
Rating:
5.0

Great experience - another location had botched my reservation, and this one came through on short notice. Friendly office person, comfortable van. Thank you!

Peggy Leifert 
Rating:
5.0

Customer did not leave a comment.

Philip Osredkar 
Rating:
3.0

Customer did not leave a comment.

RAY BORK 
Rating:
5.0

Customer did not leave a comment.

Heidi Mancusi 
Rating:
5.0

The online check-in was not very intuitive, but the staff at the location was incredibly helpful!

Casey Holman 
Rating:
4.0

Customer did not leave a comment.

Toriana Pettaway 
Rating:
4.0

Customer did not leave a comment.

Mark Lindloff 
Rating:
5.0

Customer did not leave a comment.

Michael Roth 
Rating:
5.0

Very clean and friendly

Donald Lullo 
Rating:
5.0

Fantastic experience.

belinda mckee 
No reviews have been submitted for this location.

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