Customer Reviews for K&R Rentals Vacuum & Storage
(U-Haul Neighborhood Dealer)

812 reviews

6451 VT 12 S   Berlin, VT 05602

(802) 223-2014

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(802) 223-2014

6451 VT 12 S
Berlin, VT 05602

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Wonderful customer service! Even had the truck running for me when I picked it up! Couldn't be happier with the service and will recommend! -Lindsay

Lindsay H. 
Rating:
3.0

Customer did not leave a comment.

marvin M. 
Rating:
3.0

I drove an hour out of the way in a snow storm to be told I had to drive to a different Uhaul than where I had reserved it...

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

This was a very good rental experience.

Roy D. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
4.0

Customer did not leave a comment.

Andra K. 
Rating:
5.0

Very kind-hearted and considerate guy running the shop.

Louis L. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

The truck rental was for a Saturday pickup 40 miles away. Got there and there was not truck. Previous renter did not bring the truck back because he had not unloaded it yet. I have folks drive from out of state (3 hrs) to help with the loading of the truck. They had to turn around and come back 2 days later when a truck was available 30 miles away. I was not happy and felt that if a truck is reserved for someone else, there should be a hefty fine for the renter who is not returning the truck back when it is to come back. Seems the dyfunct renter took his time in returning the truck.

Virginia S. 
Rating:
5.0

Customer did not leave a comment.

Rik D. 
Rating:
5.0

Pleasant customer service.

Corey C. 
Rating:
5.0

Customer service was fantastic. A defined drop off area for after hours returns would help.

Robert F. 
Rating:
5.0

This was another great experience using U-Haul trailers. The cost is so affordable, the service is excellent, the trailers always perform well for my needs, and I never have to wonder if the lights work on them. This time I was picking up a new appliance and it was a rainy day. The covered trailer allowed me to get the appliance home dry and safe. The drop off is so quick as well! Thanks U-Haul!

Paul C. 
Rating:
3.0

Customer did not leave a comment.

MAX M. 
Rating:
5.0

Great trailer. Jim hooked it all up very safely and quickly, and even help me get my wiring hooked up properly!! All went well. RT was a great trailer.

David R. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Kanika G. 
Rating:
4.0

Please explain the drop off instructions a little more. If they say they are going to be open until noon, some one needs to be there. If they expect to use the web site to continue the drop off, instructions should be explained more. My phone would not pick up the location. I spent an hour trying to figure out why. With moving, there are more things that need to be done then wasting time trying to do something that wasn't explained.

Crystal P. 
Rating:
5.0

Customer did not leave a comment.

April C. 
Rating:
4.0

Customer did not leave a comment.

Joshua C. 
Rating:
5.0

The employee was very helpful and was a pleasure to work with.

Nathan L. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

The parking lot is a bit dusty and muddy

HOPE S. 
Rating:
5.0

Very good experience. Site owner/manager was very helpful.

Daniel B. 
Rating:
5.0

Always courteous and friendly owner Jim Landrum always with a smile and a handshake (fist pump now!) Goes out of his way to accommodate our business when necessary OR AN EMERGENCY, GOES THE EXTRA MILE (@.49 PER OF COURSE, LOL) Cheers Jim, thank you once again!

CHIPS H. 
Rating:
1.0

Customer did not leave a comment.

Jeff L. 
Rating:
5.0

I love Jim and Cody! They will help you get on your way for sure.

Scott V. 
Rating:
4.0

Customer did not leave a comment.

JASON M. 
Rating:
3.0

Looked like a motorcross site

Michael O. 
Rating:
3.0

Customer did not leave a comment.

joshua R. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Benjamin L. 
Rating:
5.0

Place was closed, which was fine. I had cell service, so I was able to do the digital checkout on my phone. It was raining and very muddy, so the cab floor got dirty but I was able to explain that in the app and didn't have to pay a cleaning fee - which I appreciated.

JEREMY M. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

All good… Thank you

Rik D. 
Rating:
4.0

Customer did not leave a comment.

Sarah G. 
Rating:
1.0

Worst experience ever

Tristan P. 
Rating:
5.0

Customer did not leave a comment.

Llewellyn P. 
Rating:
5.0

This Uhaul location understood the importance of my need to pick the rental up at this particular location. Very much appreciate their efforts to accommodate my needs. Thank you!

Louise F. 
Rating:
5.0

Drop off was done on line. Easy to follow directions

joseph W. 
Rating:
5.0

Customer did not leave a comment.

Amanda T. 
Rating:
5.0

The owner Jim Landrum squeezed me in at the last minute for an emergency move we had between other reservations without upsetting his schedule, brilliant! He always comes thru in the pinch, thank GOD. Good man, nice dog too. Cheers to them!!

CHIPS H. 
Rating:
1.0

This location as no WiFi or cell reception to do after hours drop off. They have a mobile hotspot but you have to be able to connect via WiFi or cell to join… so impossible!! I was concerned about this issue since connectivity is so spotty here and was assured it was available. I ended up just leaving the truck and dropping the keys. I had to call in the next day to explain so I wouldn't be charged a fee. That employee was nice and helpful. But it is still not a location I would recommend unless you can drop it during regular business hours

judy E. 
Rating:
5.0

Always courteous, funny and helpful, Jim Landrum is our go to U-Haul rep here in Vermont when we have to rrly on solid transportation for our moving needs in Stowe between houses. Good on him. Cheers. Chips Hanson

CHIPS H. 
Rating:
4.0

Customer did not leave a comment.

PATRICK JOHN O. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

It would it be nice to have some type of guidance about the nearest gas station the nearest one was close causing to return the van late, I get it not something you can control, but I'm out of town and don't know anything about Vermont, appreciate the location is 15min away from Norwich University.

Barbara V. 
Rating:
5.0

Jim is great

Edward J. 
Rating:
5.0

Jim was coutrteous, professional and timely.

Louis L. 
Rating:
2.0

Was supposed to make the return location around South Burlington Vermont, lost time using the truck, because I had to drive 50 or so miles back to Berlin Vermont, which cost me more in mileage and gas,Return app Wouldn't work kept timing out. So I locked keys in truck after notifying your support number at no time did anybody tell me there was a key return box. They wanted to charge me for like in the keys in the truck was not going to leave the truck unlocked so somebody could steal it can I be blamed for it. All in all need, Need better communication about return policy

Shon S. 
Rating:
4.0

Customer did not leave a comment.

Ronald T. 
Rating:
5.0

Friendly, knowledgeable and efficient.

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

Sarah A. 
Rating:
1.0

Vehicle was supposed to be ready for 9 am wasn't ready until 9:25 and it was supposed to be mobile checkin but the guy claims it wasn't set up that way even though I had an email stating it was. Had to wait for him to set up as mobile checkin. U-haul smelled like booze and the guy was still “cleaning” it when we arrived. Probably wouldn't go there again.

PATRICIA V. 
Rating:
5.0

Jim was very helpful. Something got mixed up with my reservation and he totally solved the problem. Thank you!

Richard V. 
Rating:
1.0

I've rented from both K & R and from AJ's Sunoco. I always decline the additional $8 "Safe Tow" insurance. I even "pre-check in" to try and make sure that this is not added to my bill. However, whenever I go to K & R, I end up with this extra charge. This results in an additional 54% increase in my bill. The franchise owner always seems to play dumb about it and I don't find out about the charge until I'm ready to check out. Although AJ's is farther for me to go, they don't play this kind of game with me.

Joseph C. 
Rating:
3.0

Make sure that the van is clean

Gabriel K. 
Rating:
5.0

Great customer service. Friendly, helpful, super nice guy as is his cool dog! We this location quite frequently and highly recommends Jim Landrum to our friends and clients. Cheers to that. Stay safe and healthy everyone! Vermont is almost Covid cootie free!!

CHIPS H. 
Rating:
5.0

There's nothing I can think of except the service was really great and the truck was exceptionally clean and well maintained,,I would rent from this location again

Glenn S. 
Rating:
3.0

I was shocked at the estimated cost. The final bill was about $20 less. At no time during the transaction was I informed that the final cost may be lower than the estimated cost. It would be nice to be informed that the final cost may be lower. The base cost of 19.95 is so misleading!

Renee L. 
Rating:
4.0

Customer did not leave a comment.

Lawrence W. 
Rating:
4.0

Return locations are confusing. Not from K&R's end but through UHaul. The guys at K&R are great we

Michael S. 
Rating:
5.0

Another positive experience at the barre uhaul!

Jessica T. 
Rating:
2.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Everything went very smoothly and Jim was very kind & helpful.

Jill A. 
Rating:
5.0

Customer did not leave a comment.

Kathy P. 
Rating:
5.0

Customer did not leave a comment.

Leanne T. 
Rating:
3.0

Customer did not leave a comment.

Gerald B. 
Rating:
5.0

The service I received was excellent, so therefore I don't know how the service could be improved. Keep up the good work! I will certainly use your service when I am in need the next time.

Henry D. 
Rating:
5.0

The owner procured a larger truck from another location for my house move. Great customer service like this is why I keep using this U-haul location!

Roy D. 
Rating:
5.0

Customer did not leave a comment.

BRYCE R. 
Rating:
5.0

GET SPARE KEYS TO THE VEHICLES!! I was unloading the remainder of my belongings from the van into my car (while AT the uhaul location) and the door slam shut behind me locking the doors behind me. And $95 later to a locksmith I finally got the keys unlocked and was able to finish the transaction which was $105. So THANKS FOR THE $200 EXPERIENCE ASSHOLES!!!! FUCK YOU. PS Love the owner of the shop, he was extremely helpful-BUT U UHAUL ASSHOLES SUCK!!!!

Melissa K. 
Rating:
4.0

Customer did not leave a comment.

Madelief B. 
Rating:
5.0

Customer did not leave a comment.

ELIZA G. 
Rating:
5.0

Customer did not leave a comment.

Patrick K. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

Jim does a great job

David P. 
Rating:
2.0

Day before pick up of equipment. We were informed that we would have to drive 1.5 hours out of our way to pick up the trailer. This made in total of 3 hours of lost time on a 18 hour road trip.

TAYLOR K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
3.0

Have a key box wide enough to put keys into.

Jonathan K. 
Rating:
4.0

Customer did not leave a comment.

Charles W. 
Rating:
5.0

Customer did not leave a comment.

USMAN I. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

The dog is a sweetheart and should be the mascot for this location. The man running it is always nice.

Nasia D. 
Rating:
5.0

I was very thankful that the rental of the UHaul was where it was. I was able to get there within a reasonable time and had plenty of time to be able to use the van that was rented for what was needed. I had no issues of renting it and what was needed was available . I was thankful for that too. Deanna D

Richard D. 
Rating:
3.0

Customer did not leave a comment.

Richard A. 
Rating:
5.0

Jim took care of me 100% Uhaul rocks !!!

Annette C. 
Rating:
3.0

Customer did not leave a comment.

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

Lissa D. 
Rating:
3.0

Just came, took the the keys and said receipt will be in your email.

Daniele S. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

The reservation process was terrible. I reserved a truck 6 weeks ahead and was called 2 days before my rental that my reservation had been changed to a location that was unacceptable (too far away). I spent the next 2 days calling and trying to figure out how to resolve the issue.

Erik S. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

clean the windshields of the vehicle in between customers- it was very buggy.

Charity P. 
Rating:
5.0

Customer did not leave a comment.

Erik V. 
Rating:
5.0

Great as usual

Jeffrey S. 
Rating:
1.0

Site said I couldn't drop it off yesterday because the location was closed so when I dropped it off today I was charged for an extra day. Also there was no one present at the site today anyway so I am frustrated that the site said I couldn't drop it yesterday.

Brian B. 
No reviews have been submitted for this location.

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