Customer Reviews for K&R Rentals Vacuum & Storage
(Distribuidor de U-Haul del vecindario)

831 comentarios

6451 VT 12 S   Berlin, VT 05602

(802) 223-2014

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(802) 223-2014

6451 VT 12 S
Berlin, VT 05602

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.- dom.: 8 a. m. - 12 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

Personnel very friendly and helpful. The driveway was a sheet of ice! No Sanding! A customer in a truck almost slid into us on our way out. We were instructed not to exit on the side with the hill because we wouldn't make it up the slope.

Devon C. 
Clasificación:
4.0

Have a less slippery parking lot! Otherwise, we enjoy renting from K&R. Oh, and the van was clean and worked well, but previous users had left several pieces of trash in the cab.

Carl Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jay A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zachary C. 
Clasificación:
5.0

Owner was very courteous and helpful! He went out of his way to accommodate us. Much appreciated!

Lynne H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David G. 
Clasificación:
4.0

The very friendly representative and his devoted shop assistant were easy to work with. I received good advice for using the mobile app as well.

Virginia T. 
Clasificación:
5.0

El cliente no dejó un comentario.

James O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tymmy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis P. 
Clasificación:
5.0

I was sent to K&R after my scheduled return location in Barre was closed due to COVID quarantine. I explained the situation and the person accepted the equipment return. Apparently the equipment did not get properly checked in because I received a call three days later asking when I would return the equipment. I would say this location was helpful, but perhaps not efficient in logging in returns. These are strange times, and this was an odd situation.

DAVIDALEXANDER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kira B. 
Clasificación:
3.0

The location was on a dirt road and very worn down. We were supposed to have pickup on the the mobile app overnight, but they didn't leave the key behind so I was not able to pickup the truck until late which postponed our movers in the morning.

Samuel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randi H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John F. 
Clasificación:
5.0

Very friendly and helpful, and the office dog was a GREAT addition!!!

Hailee M. 
Clasificación:
5.0

Very nice, very helpful

Dennis D. 
Clasificación:
5.0

Wonderful customer service! Even had the truck running for me when I picked it up! Couldn't be happier with the service and will recommend! -Lindsay

Lindsay H. 
Clasificación:
3.0

El cliente no dejó un comentario.

marvin M. 
Clasificación:
3.0

I drove an hour out of the way in a snow storm to be told I had to drive to a different Uhaul than where I had reserved it...

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

This was a very good rental experience.

Roy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andra K. 
Clasificación:
5.0

Very kind-hearted and considerate guy running the shop.

Louis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph P. 
Clasificación:
4.0

The truck rental was for a Saturday pickup 40 miles away. Got there and there was not truck. Previous renter did not bring the truck back because he had not unloaded it yet. I have folks drive from out of state (3 hrs) to help with the loading of the truck. They had to turn around and come back 2 days later when a truck was available 30 miles away. I was not happy and felt that if a truck is reserved for someone else, there should be a hefty fine for the renter who is not returning the truck back when it is to come back. Seems the dyfunct renter took his time in returning the truck.

Virginia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rik D. 
Clasificación:
5.0

Pleasant customer service.

Corey C. 
Clasificación:
5.0

Customer service was fantastic. A defined drop off area for after hours returns would help.

Robert F. 
Clasificación:
5.0

This was another great experience using U-Haul trailers. The cost is so affordable, the service is excellent, the trailers always perform well for my needs, and I never have to wonder if the lights work on them. This time I was picking up a new appliance and it was a rainy day. The covered trailer allowed me to get the appliance home dry and safe. The drop off is so quick as well! Thanks U-Haul!

Paul C. 
Clasificación:
3.0

El cliente no dejó un comentario.

MAX M. 
Clasificación:
5.0

Great trailer. Jim hooked it all up very safely and quickly, and even help me get my wiring hooked up properly!! All went well. RT was a great trailer.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kanika G. 
Clasificación:
4.0

Please explain the drop off instructions a little more. If they say they are going to be open until noon, some one needs to be there. If they expect to use the web site to continue the drop off, instructions should be explained more. My phone would not pick up the location. I spent an hour trying to figure out why. With moving, there are more things that need to be done then wasting time trying to do something that wasn't explained.

Crystal P. 
Clasificación:
5.0

El cliente no dejó un comentario.

April C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joshua C. 
Clasificación:
5.0

The employee was very helpful and was a pleasure to work with.

Nathan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

The parking lot is a bit dusty and muddy

HOPE S. 
Clasificación:
5.0

Very good experience. Site owner/manager was very helpful.

Daniel B. 
Clasificación:
5.0

Always courteous and friendly owner Jim Landrum always with a smile and a handshake (fist pump now!) Goes out of his way to accommodate our business when necessary OR AN EMERGENCY, GOES THE EXTRA MILE (@.49 PER OF COURSE, LOL) Cheers Jim, thank you once again!

CHIPS H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jeff L. 
Clasificación:
5.0

I love Jim and Cody! They will help you get on your way for sure.

Scott V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JASON M. 
Clasificación:
3.0

Looked like a motorcross site

Michael O. 
Clasificación:
3.0

El cliente no dejó un comentario.

joshua R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin L. 
Clasificación:
5.0

Place was closed, which was fine. I had cell service, so I was able to do the digital checkout on my phone. It was raining and very muddy, so the cab floor got dirty but I was able to explain that in the app and didn't have to pay a cleaning fee - which I appreciated.

JEREMY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason K. 
Clasificación:
5.0

All good… Thank you

Rik D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarah G. 
Clasificación:
1.0

Worst experience ever

Tristan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Llewellyn P. 
Clasificación:
5.0

This Uhaul location understood the importance of my need to pick the rental up at this particular location. Very much appreciate their efforts to accommodate my needs. ¡Gracias!

Louise F. 
Clasificación:
5.0

Drop off was done on line. Easy to follow directions

joseph W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda T. 
Clasificación:
5.0

The owner Jim Landrum squeezed me in at the last minute for an emergency move we had between other reservations without upsetting his schedule, brilliant! He always comes thru in the pinch, thank GOD. Good man, nice dog too. Cheers to them!!

CHIPS H. 
Clasificación:
1.0

This location as no WiFi or cell reception to do after hours drop off. They have a mobile hotspot but you have to be able to connect via WiFi or cell to join… so impossible!! I was concerned about this issue since connectivity is so spotty here and was assured it was available. I ended up just leaving the truck and dropping the keys. I had to call in the next day to explain so I wouldn't be charged a fee. That employee was nice and helpful. But it is still not a location I would recommend unless you can drop it during regular business hours

judy E. 
Clasificación:
5.0

Always courteous, funny and helpful, Jim Landrum is our go to U-Haul rep here in Vermont when we have to rrly on solid transportation for our moving needs in Stowe between houses. Good on him. Cheers. Chips Hanson

CHIPS H. 
Clasificación:
4.0

El cliente no dejó un comentario.

PATRICK JOHN O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas B. 
Clasificación:
5.0

It would it be nice to have some type of guidance about the nearest gas station the nearest one was close causing to return the van late, I get it not something you can control, but I'm out of town and don't know anything about Vermont, appreciate the location is 15min away from Norwich University.

Barbara V. 
Clasificación:
5.0

Jim is great

Edward J. 
Clasificación:
5.0

Jim was coutrteous, professional and timely.

Louis L. 
Clasificación:
2.0

Was supposed to make the return location around South Burlington Vermont, lost time using the truck, because I had to drive 50 or so miles back to Berlin Vermont, which cost me more in mileage and gas,Return app Wouldn't work kept timing out. So I locked keys in truck after notifying your support number at no time did anybody tell me there was a key return box. They wanted to charge me for like in the keys in the truck was not going to leave the truck unlocked so somebody could steal it can I be blamed for it. All in all need, Need better communication about return policy

Shon S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ronald T. 
Clasificación:
5.0

Friendly, knowledgeable and efficient.

Patrick M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah A. 
Clasificación:
1.0

Vehicle was supposed to be ready for 9 am wasn't ready until 9:25 and it was supposed to be mobile checkin but the guy claims it wasn't set up that way even though I had an email stating it was. Had to wait for him to set up as mobile checkin. U-haul smelled like booze and the guy was still “cleaning” it when we arrived. Probably wouldn't go there again.

PATRICIA V. 
Clasificación:
5.0

Jim was very helpful. Something got mixed up with my reservation and he totally solved the problem. ¡Gracias!

Richard V. 
Clasificación:
1.0

I've rented from both K & R and from AJ's Sunoco. I always decline the additional $8 "Safe Tow" insurance. I even "pre-check in" to try and make sure that this is not added to my bill. However, whenever I go to K & R, I end up with this extra charge. This results in an additional 54% increase in my bill. The franchise owner always seems to play dumb about it and I don't find out about the charge until I'm ready to check out. Although AJ's is farther for me to go, they don't play this kind of game with me.

Joseph C. 
Clasificación:
3.0

Make sure that the van is clean

Gabriel K. 
Clasificación:
5.0

Great customer service. Friendly, helpful, super nice guy as is his cool dog! We this location quite frequently and highly recommends Jim Landrum to our friends and clients. Cheers to that. Stay safe and healthy everyone! Vermont is almost Covid cootie free!!

CHIPS H. 
Clasificación:
5.0

There's nothing I can think of except the service was really great and the truck was exceptionally clean and well maintained,,I would rent from this location again

Glenn S. 
Clasificación:
3.0

I was shocked at the estimated cost. The final bill was about $20 less. At no time during the transaction was I informed that the final cost may be lower than the estimated cost. It would be nice to be informed that the final cost may be lower. The base cost of 19.95 is so misleading!

Renee L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lawrence W. 
Clasificación:
4.0

Return locations are confusing. Not from K&R's end but through UHaul. The guys at K&R are great we

Michael S. 
Clasificación:
5.0

Another positive experience at the barre uhaul!

Jessica T. 
Clasificación:
2.0

El cliente no dejó un comentario.

ALAN D. 
Clasificación:
5.0

Everything went very smoothly and Jim was very kind & helpful.

Jill A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leanne T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gerald B. 
Clasificación:
5.0

The service I received was excellent, so therefore I don't know how the service could be improved. Keep up the good work! I will certainly use your service when I am in need the next time.

Henry D. 
Clasificación:
5.0

The owner procured a larger truck from another location for my house move. Great customer service like this is why I keep using this U-haul location!

Roy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYCE R. 
Clasificación:
5.0

GET SPARE KEYS TO THE VEHICLES!! I was unloading the remainder of my belongings from the van into my car (while AT the uhaul location) and the door slam shut behind me locking the doors behind me. And $95 later to a locksmith I finally got the keys unlocked and was able to finish the transaction which was $105. So THANKS FOR THE $200 EXPERIENCE ASSHOLES!!!! FUCK YOU. PS Love the owner of the shop, he was extremely helpful-BUT U UHAUL ASSHOLES SUCK!!!!

Melissa K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Madelief B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZA G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen M. 
Clasificación:
5.0

Jim does a great job

David P. 
Clasificación:
2.0

Day before pick up of equipment. We were informed that we would have to drive 1.5 hours out of our way to pick up the trailer. This made in total of 3 hours of lost time on a 18 hour road trip.

TAYLOR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS H. 
No se han enviado comentarios para esta ubicación.

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