Comentarios del cliente para K&M Trailer Sales LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de K&M Trailer Sales LLC

Grado total:

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Layla W. en

Grado:

El cliente no dejó un comentario.

Brittnie W. en

Grado:

They were very friendly and helpful. Would recommend to everyone.

andrea B. en

Grado:

Very helpful, very friendly, good people.

JUOZAS Z. en

Grado:

Thanks for being so helpful!

Billy T. en

Grado:

El cliente no dejó un comentario.

Larry C. en

Grado:

Maybe coffee on site while your in line

Michael V. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Was able to stay later to provide a truck when the initial reservation was not booked for us to pick a truck up in the original location.

Jeffrey E. en

Grado:

El cliente no dejó un comentario.

bobby C. en

Grado:

El cliente no dejó un comentario.

Conshonna H. en

Grado:

They was very nice an welcomed me with a smile to the city of rockwell.

Cynthia H. en

Grado:

I showed up to drop off the trailer early however, was way to heavy to budge. She came right over and helped. Was very nice !!!

CARRIE V. en

Grado:

Great and friendly! Will use again!

William R. en

Grado:

U-Haul personnel were friendly and helpful; it was a Sunday and unattended, but disconnect was easy

Steven H. en

Grado:

El cliente no dejó un comentario.

KEVIN W. en

Grado:

El cliente no dejó un comentario.

Gwen W. en

Grado:

No one to help explain process and very very over priced!!!!!

robin O. en

Grado:

El cliente no dejó un comentario.

MICHAEL R. en

Grado:

After 1 hour of trying to get someone to help me get my uhaul truck I reserved, all the staff walked by me ignored me and were just blatantly Rude...Finally a young woman who worked the car wash assisted me....I will probably not use Uhaul again....Going back to Budget!

KEYSHA W. en

Grado:

Make it were changes can be made to truck rentals reserved online by representative when you arrive for pickup if needed

ALEX T. en

Grado:

El cliente no dejó un comentario.

EPHVIBAH A. en

Grado:

El cliente no dejó un comentario.

RYAN K. en

Grado:

Truck was dirty inside the cab as well as the box area. The truck needed an alignment bad. Renting a truck to drive over 200 hundred miles and not having cruise control is an issue I think should be solved.

JANN M. en

Grado:

El cliente no dejó un comentario.

KAREN L. en

Grado:

Everything was awesome.......

shannon S. en

Grado:

El cliente no dejó un comentario.

Shirey S. en

Grado:

Get a new person behind the desk. Provide some customer service training. The guy was rude and I almost walked out.

john Q. en

Grado:

Make sure that the customer get the right vehicle the first time around.

ken H. en

Grado:

El cliente no dejó un comentario.

Tyres R. en

Grado:

Na

VICTORIA K. en

Grado:

Very friendly staff

JUDI F. en

Grado:

I reserved the truck through the main U-Haul reservations. The email confirmation of the reserved truck and its' gas/mileage was not consistent with the truck I actually picked up however, the location I picked the truck up from DID have the correct gas/mileage information so it was very confusing. All is okay just wanted to point that out because no paperwork was given to me when I left with the truck. Thank you

Shelley H. en

Grado:

El cliente no dejó un comentario.

JOHN S. en

Grado:

Waited at counter for a good 15 minutes at counter nobody around had to walk out to work area to find somebody to help me. He said truck only had a quarter tank of fuel but only had 1/8 tank of fuel truck was dirty inside cab and the back load storage area was also dirty and they did not have my vehicle transport trailer and furniture dolly that I also requested had to drive about 15 miles to pick them items up.

BARBRA M. en

Grado:

Everything went perfect with the Cargo Van. Everyone did a great job.

Scott H. en

Grado:

Process was very quick checking in and out. Would use again.

James A. en

Grado:

Equiptment was excellent. Price was somewhat high, but what these days isn't. Truck ran well and rode smooth.

MICHELLE D. en

Grado:

Nothing everyone was so friendly and helpful :)

Patricia P. en

Grado:

When telling a customer that you are open, you should be open. If you don't operate business hours as stated, then tell the customer the truth.

Stephen M. en

Grado:

I had to wait almost 15 minutes before someone came and took care of us was about to call another loactaion and see if they could transfer my reservation when someone showed up and took care of me. When I arrived at this location which is a car wash the gentleman that greeted me said can I help you and I told him I was there for a u-haul rental and in a very mean voice he said and I quoate "WE DONT HAVE ANYTHING TO RENT EVERYTHING HAS ALREADY BEEN RENTED" which I thought was very rood. I would consider removing your the u-haul name from this llocation.

PATSY T. en

Grado:

This U-haul biz was closed on Monday due to the inclement weather, but they did have a drop box where we left the keys. We also left 12 cloths we rented to protect the furniture. Thank you

DON K. en

Grado:

agents were rude and the guy brought a truck around and laid the keys behind the counter and never said a word. the one helping me disappeared and i couldnt find him. i finally assumed it was my rental and got in the truck and drove off...unbelievable.

Pelicia B. en

Grado:

El cliente no dejó un comentario.

edwin H. en

Grado:

I don't think its that big of a deal, but I was not aware of locations for just pickup and drop offs. Nonetheless, the attendant was prompt, courteous and helpful and the telephone reservationist was also informative.

ANTONIO F. en

Grado:

Thanks

JOHN R. en

Grado:

El cliente no dejó un comentario.

Martin B. en

Grado:

El cliente no dejó un comentario.

Hunter B. en

Grado:

El cliente no dejó un comentario.

KENYA B. en

Grado:

N/A

Taylor G. en

Grado:

I read not so good reviews for this location but chose to pick up and drop off here anyway bc it was the closest, and I will say I was very pleased with my experience! The staff was friendly and were a huge help!!! Thanks to Regal Car Wash!

TAMECCA F. en

Grado:

El cliente no dejó un comentario.

Oscar W. en

Grado:

El cliente no dejó un comentario.

Emanuel T. en

Grado:

El cliente no dejó un comentario.

DARNECIA G. en

Grado:

El cliente no dejó un comentario.

Karen B. en

Grado:

El cliente no dejó un comentario.

Kevin B. en

Grado:

El cliente no dejó un comentario.

Robert E. en

Grado:

El cliente no dejó un comentario.

LA K. en

Grado:

I was told when I pickup the cargo van at the Regal Auto Wash that when I drop off the van someone there can take me home. Well they lied and I had to walk 2 miles home in the rain and in cold weather. I am very upset that I had to put my own safety on the line for there negligence. No help or suggestion was offer to help me get home safely. I will never ever step my foot there again and will tell everyone I know about my bad experience and not to use U-Haul at Regal Auto Wash.

STEPHEN T. en

Grado:

Windows were dirty with lots of dead bugs. Interior was OK. Exterior was showing age and numerous previous damaged areas.

ron C. en

Grado:

El cliente no dejó un comentario.

russell B. en

Grado:

El cliente no dejó un comentario.

david B. en

Grado:

El cliente no dejó un comentario.

KARA M. en

Grado:

The gentleman that works the front desk, that helped me rent my furniture pads was very helpful, professional, friendly and accomodating. I had such a quick and painless experience that I even had time to go back for a car wash, and from now on I will only be taking our cars there! It looks better than any other wash in the area! Nice job guys! :)

CECIL D. en

Grado:

Ask the customer more questions concerning the rental. Is this a 1 way rental ect,

Mark E. en

Grado:

Requested truck was ready at scheduled pick up time. Cab was clean. Windshield was not freshly cleaned. Cargo area was dirty. If I returned the truck in this conditioned I am pretty sure I would have been assessed a cleaning fee. Staff was courteous. I had reserved 1 dozen furniture pads that I wound up not using and when I told the attendant that they were not used and still in original unopen plastic bag he refused to return the fee as I was led to believe would be the case. Not the best or worst event but not many options in the truck rental category.

HARRIETT H. en

Grado:

the u haul rep was rude and not concerned of the condition of the truck and the almost flat tire his co workers tried to help me with the problem

MICHAEL W. en

Grado:

I waited a hour to get my rental and then the one I reserved wasn't available.

carl H. en

Grado:

El cliente no dejó un comentario.

Kelli J. en

Grado:

count furniture pads before giving to customer. I was given 1dozen but paid for 2dozen was told by Devin that price would be adjusted but it wasn't.

JOHNISE B. en

Grado:

Overall, the customer service was excellent and I would recommend this facility to anyone.

Tamara H. en

Grado:

El cliente no dejó un comentario.

Linda C. en

Grado:

You were Great!!! There was an issue buy it was handled professionally and promptly by Management!!! Thank you, Love your company

Reginal C. en

Grado:

I was told that the charge was 100 and I was charged 192.74 and was told to drop off in the town I was moving too and I did not get any paperwork

Jann M. en

Grado:

El cliente no dejó un comentario.

chris C. en

Grado:

El cliente no dejó un comentario.

Andrew F. en

Grado:

El cliente no dejó un comentario.

Maureen A. en

Grado:

The air conditioning did not work We would like a refund Please call me Dan Abkemeier 314 265 6559

TIFFANY R. en

Grado:

This location is great! The staff is friendly and very helpful. Lots of laughs as well. The location is ideal because its also close to a storage facility. will definitely book here again!

Lacinda L. en

Grado:

Very disorganized! I made my reservations online & checked in online all to speed the process of picking my truck up because I was on a tight schedule. I had hired movers to come & arrived in more than enough time to pick up my truck & get back before they arrived, but after waiting for 30+ minutes to get my truck, they were waiting on me (time = money)/.

GARY V. en

Grado:

A U-haul representative couldn't make it to the car wash to open the drop box. The lady on the phone told us to "break the lock". after failing to do that we had to rip it off the wall, hold it upside down, and fish the keys out.

WILBURN S. en

Grado:

El cliente no dejó un comentario.

KING R. en

Grado:

El cliente no dejó un comentario.

MICHAEL P. en

Grado:

Attendant came in to check the U-Haul vehicle out to us, even though the location had shut down for the day (8/2/13). I don't remember his name, but he was a young man from Arlington that was answering phones and helping customers. My hat goes off to HIM for going above and beyond his duties. To the owner...you better keep him...he's an asset to your location! Otherwise, we would have been out-of-luck in getting a U-Haul that we made a reservation for days earlier. Above-average rating was for HIS service, not that of the owner, who closed shop for the day!

DARRELL L. en

Grado:

Transaction was perfect. No problems.

MARKEITTA N. en

Grado:

Upon arrival at 1145am, I was told that the location was closed even after the manager called the day before confirm my reservation, which I did an express check in on and should have only taken 15-20 to complete, actually took an hour and 15 minutes. I spoke with the area manager walt grimes and his customer service is extremely poor. I was highly dipleased and not to mention , the truck had a leak and several of my things got wet. This is definetly my first and last time using uhaul.

MATT S. en

Grado:

Don't make them wait for over an hour to get the truck. Place was suppose to open at 8 but nobody showed up until 9. About the 3rd time U-Haul has messed me over.

MATTHEW A. en

Grado:

El cliente no dejó un comentario.

RUSSELL J. en

Grado:

El cliente no dejó un comentario.

NICK D. en

Grado:

Customer Service was great!!

DAVID H. en

Grado:

do not change res p/u loactions without calling the customer first. Validate that locations are open.

SCOTT W. en

Grado:

Never had a better rental experience. Staff went far beyond expectations.

TREVOR J. en

Grado:

El cliente no dejó un comentario.

JOE S. en

Grado:

El cliente no dejó un comentario.

LORI M. en

Grado:

El cliente no dejó un comentario.

CHARLES T. en

Grado:

I saw no problems with the service here. I would recommend to anyone I know.

SALLY M. en

Grado:

They had just gotten the truck in and it had not been cleaned. But the people there were very helpful. He adjusted the mirrors for me and went the extra mile.

Donna G. en

Grado:

The online reservation experience was not good. My reservation was change to a location 20 miles away. When I called reservations to change it back, I was first given a hard time, then transferred back into the Que. Finally found someone to help come up with a solution.

Tracy H. en

Grado:

Better customer service. Better everything. The guy that helped WAS nice. That's about it. The whole start to the uhaul process was a mess. I was unable to get my truck without several hours of phone calls and serious running around in circles. I have NEVER been more disappointed in uhaul reservations. The customer service line is a joke and I has supervisors talk down to me like I am a child because I became frustrated with how hard it was to get the truck I was told I would get. The delays in getting started messed up all of my careful planning and made my move more stressful and hectic. Uhaul needs to seriously work on communication and planning within their company.

Nancy P. en

Grado:

Thanks for the good service. May have to rent a truck again soon for moving stuff out of storage. Can I get a discount if it is within the week?

Verlin G. en

Grado:

El cliente no dejó un comentario.