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Kurt L.
Customer Reviews for K&M Auto Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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We were charged an extra day for a trailer that we dropped off a day early. They had my name wrong and spelt 3 different way making drop off difficult. They would not listen to me about my tow hookup on the uhaul being corrected and tried to force me to buy one then finally realized a way correct.
andrea B.We ordered a dozen furniture blankets and one of them had dog crap on it. I would suggest you clean the furniture pads, they all had a bad smell to them.
Alex M.Decent people. Very accommodating..
Roderick T.This location is the best in the city! Thank you for your extra care during such a delicate time for our family.
JAMES P.The online checkin didn't work for me. Had to go in and deal with the people. Very frustrating.
Diana G.Very friendly!!!!
AMY W.Friendly service and eager to please. Thank you
TROY W.The employee met me outside and was very attentive.
STEVEN P.Very nice and quick check out. Great service and ease. Very helpful.
CHRISTINA S.We had a last minute rental. A+
MICHAEL B.Excellent staff
Matt P.This location made my reservation for me. Kim was fantastic. I switched my booking to this location because the one I called origninally in Anderson, SC (NOT where I picked up the truck) was not very cooperative, helpful, or accomodating. This (Red Bank, TN) location was not open when I returned the truck (Sunday), but Kim had given me good instructions and they had a large drop-off lot and a convenient key drop. Highly recommend this location.
H.S. O.I was helped by the Broad Street UHaul owner David to get my contract since the owner of the stone in Dayton Blvd had an emergency'
Arun P.Plenty of room to conveniently unhitch the trailer.
Douglas H.Cerrado
TONY B.Person was nice but it took a very long time because she didnt know how to do two things and had to call for help
Clara B B.Computer process was slow, over complicated and didn't work
BENJAMIN B.I swept the back of the truck and had the cab cleaned but I did not fold the freaking moving blankets so they charged me $25. NO WHERE DID IT SAY TO FOLD BLANKETS. They did give me the chance to come back and fold them but I was already 3 hours away.
Carolee M.We dropped the truck off after hours! It was very handy to our location!
Claudia K.Did not have appliance dolly that was reserved and did not coordinate to get one from another location. Had to go to 2 other locations to find one.
Keith R.The trailer had a flat/blowout just north of Birmingham. I was glad for the double axle AND for the Uhaul roadside assistance.
mary jane R.The lock on the truck was difficult to find and extremely difficult to open! Had to stay on the phone 45 minutes + with customer service rep figuring it all out. Do not do mobile pickup here if you can possibly avoid it!
Michael H.Great help and customer service at the front desk. Friendly staff. Would recommend to others and would happily do business with K&M again.
Billy H.The location that I have reserved did not leave the Truck as agreed. UHaul customer service has very helpfull in finding an alternative location. I had requested a Hand truck, that was NOT in the vehicle when I picked up. On the return process when I choose the option do not agree with charges, the app closed and did not assist me with the last steps of putting the key and locking the door I NEED A REFUND FOR THE HANDTRUCK THAT WAS NOT DELIVERED
Ajax M.everything went well
KENT P.kim was real nice and was a big help.
tommy R.When on the phone with U-Haul not k& M and you don't know about the lockbox on the back of truck and you tell them the place is closed and they say (oh I didn't know ) and send you somewhere else and the next person you talk to say oh yes it says right here they are closed BUT you need to do this to get the key. May corporate needs to actually care... I lost half a day with this Oh First I reserved truck at a facility that didn't have a truck
Norman B.Nada
Bryson B.Printer needs ink
Henry B.We arrived 30 minutes late and at the wrong location. They were so sweet and let us in and called the other place to see of they could receive the truck from us. They went beyond that call of duty!
CHARLES J.The left taillight wasn't working, but, overall it was a very good experience and I would definitely recommend U-Haul and this location.
Heather R.The left rear rear view mirror came loose and would not stay in place. Dangerous changing lanes.
rick B.The lady who helped me was so friendly, professional but with a personal touch!
Tammy D.I requested a 17' and got a 26'... Which was way more than I needed or could handle to drive. I was told if I wanted a different truck, I would have to reschedule a new day and time. It was costly to drive and I was told there was a 2 Hr window on return time. Due back at 10am, showed up at 1145 and got charged for another entire day rental... I'm completely dissatisfied
Kimberly C.Kim was extremely helpful coordinating a long haul one way rental.
Jerry S.Excellent and timely service. Good follow-up and client service!
Ron C.They were the nicest people to deal with. The customer service was excellent.
DON B.Be open over the weekend
BEN R.Excellent customer service and a very clean truck. ¡Gracias!
Robert H.Need to add more miles I did not have enough to cover the trip and could not find a gas to refill the 1/4 tank I used BUT overall it was a good day Thanks Darrell Jacon
DARRELL J.Very professional, friendly and accommodating! Kim is awesome!!
NANCY I.Both the pickup and dropoff locations and the people I worked with at both were more than helpful and willing to work with me. However, there was no truck or tow dolly at the location I had requested which required me to make an hour drive out to pick them up late at night. Because of central dispatch's miscommunication and being unable to get the truck and dolly I was paying for where I paid for it, we had to fumble in the dark for another hour getting everything assembled and ready for the move. If it had not been for checking with the original pickup location two days prior would not have been able to pick it up until late Sunday, after all my movers had left. I was told that I would receive a call from central dispatch the day prior to moving, confirming pickup location and time. That call was never received. Also, do not provide pickup times for a location when it is not open. It is deceptive and poor business. Had great service from the private business owners who rent out Uhaul trucks, but do not plan to work with the Uhaul company for future moves.
Joshua D.Very friendly customer service. The U Haul site was slow but the representative handled everything professionally. I was very pleased.
Robin K.