Customer Reviews for K&M Auto Repair
(U-Haul Neighborhood Dealer)

275 reviews

2300 Dayton Blvd   Red Bank, TN 37415

(423) 402-8261

Office Hours

  • Mon-Fri: 9 am–4:15 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(423) 402-8261

2300 Dayton Blvd
Red Bank, TN 37415

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4:15 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Issue not with location but with U-Haul app - not a good app, wait times for phone help were extremely long as were chat time waits.

AUDREY C 
Rating:
5.0

Customer did not leave a comment.

Michael R 
Rating:
5.0

Everything went smoothly! No issues or complaint upon pick up, the trip and drop off.

Jason C 
Rating:
5.0

Customer did not leave a comment.

Mary K 
Rating:
5.0

Kim was extremely friendly and efficient I was in and out with my truck within 15 minutes. I’ve gone to rent a truck at other places and spent well over an hour on it annnnd she let me borrow a lock for free . Certainly recommend

Mercedies a 
Rating:
5.0

Kim was great. Super helpful and so nice too. Thank you.

Frank C 
Rating:
5.0

Only issued I had was with the code for the lock to get the keys in the back of the truck, but that was more of a user error on my end, but would have been nice if it was emailed to me. Still not sure what I did wrong to not get it.

James A 
Rating:
5.0

I delivered after hours. Dropped off keys with the contract, early next day, I was emailed my receipt promptly. Great experience

Mike Z 
Rating:
5.0

Customer did not leave a comment.

Stan M 
Rating:
5.0

Customer did not leave a comment.

Kurt L 
Rating:
5.0

Customer did not leave a comment.

Kim B 
Rating:
5.0

Customer did not leave a comment.

Douglas H 
Rating:
5.0

Customer did not leave a comment.

Austin C 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
4.0

Customer did not leave a comment.

Tyler H 
Rating:
1.0

We were charged an extra day for a trailer that we dropped off a day early. They had my name wrong and spelt 3 different way making drop off difficult. They would not listen to me about my tow hookup on the uhaul being corrected and tried to force me to buy one then finally realized a way correct.

andrea b 
Rating:
5.0

We ordered a dozen furniture blankets and one of them had dog crap on it. I would suggest you clean the furniture pads, they all had a bad smell to them.

Alex M 
Rating:
5.0

Customer did not leave a comment.

Jason B 
Rating:
5.0

Decent people. Very accommodating..

Roderick T 
Rating:
5.0

This location is the best in the city! Thank you for your extra care during such a delicate time for our family.

JAMES P 
Rating:
4.0

The online checkin didn’t work for me. Had to go in and deal with the people. Very frustrating.

Diana G 
Rating:
5.0

Customer did not leave a comment.

William V 
Rating:
5.0

Customer did not leave a comment.

DEONDRE J 
Rating:
5.0

Very friendly!!!!

AMY W 
Rating:
5.0

Friendly service and eager to please. Thank you

TROY W 
Rating:
4.0

The employee met me outside and was very attentive.

STEVEN P 
Rating:
5.0

Customer did not leave a comment.

JOE W 
Rating:
5.0

Very nice and quick check out. Great service and ease. Very helpful.

CHRISTINA S 
Rating:
5.0

We had a last minute rental. A+

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

Edward G 
Rating:
5.0

Excellent staff

Matt P 
Rating:
5.0

This location made my reservation for me. Kim was fantastic. I switched my booking to this location because the one I called origninally in Anderson, SC (NOT where I picked up the truck) was not very cooperative, helpful, or accomodating. This (Red Bank, TN) location was not open when I returned the truck (Sunday), but Kim had given me good instructions and they had a large drop-off lot and a convenient key drop. Highly recommend this location.

H.S. O 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N 
Rating:
5.0

Customer did not leave a comment.

LEE D 
Rating:
5.0

I was helped by the Broad Street UHaul owner David to get my contract since the owner of the stone in Dayton Blvd had an emergency’

Arun P 
Rating:
5.0

Customer did not leave a comment.

JENNIFER B 
Rating:
5.0

Plenty of room to conveniently unhitch the trailer.

Douglas H 
Rating:
5.0

Customer did not leave a comment.

LESEAN B 
Rating:
3.0

Customer did not leave a comment.

Jerrad G 
Rating:
5.0

Customer did not leave a comment.

edward f 
Rating:
3.0

Closed

TONY B 
Rating:
5.0

Customer did not leave a comment.

Dakota S 
Rating:
3.0

Person was nice but it took a very long time because she didnt know how to do two things and had to call for help

Clara B 
Rating:
2.0

Computer process was slow, over complicated and didn’t work

BENJAMIN B 
Rating:
4.0

Customer did not leave a comment.

Xiaoqi L 
Rating:
3.0

Customer did not leave a comment.

DAVID W 
Rating:
5.0

Customer did not leave a comment.

Kim B 
Rating:
4.0

Customer did not leave a comment.

Carol A 
Rating:
4.0

Customer did not leave a comment.

Linda M 
Rating:
5.0

Customer did not leave a comment.

Zackary H 
Rating:
3.0

Customer did not leave a comment.

Jeffrey K 
Rating:
5.0

Customer did not leave a comment.

Zachary G 
Rating:
1.0

I swept the back of the truck and had the cab cleaned but I did not fold the freaking moving blankets so they charged me $25. NO WHERE DID IT SAY TO FOLD BLANKETS. They did give me the chance to come back and fold them but I was already 3 hours away.

Carolee M 
Rating:
3.0

Customer did not leave a comment.

Ben B 
Rating:
5.0

Customer did not leave a comment.

Bonnie C 
Rating:
5.0

Customer did not leave a comment.

James W 
Rating:
3.0

We dropped the truck off after hours! It was very handy to our location!

Claudia K 
Rating:
2.0

Did not have appliance dolly that was reserved and did not coordinate to get one from another location. Had to go to 2 other locations to find one.

Keith R 
Rating:
4.0

The trailer had a flat/blowout just north of Birmingham. I was glad for the double axle AND for the Uhaul roadside assistance.

mary j 
Rating:
2.0

The lock on the truck was difficult to find and extremely difficult to open! Had to stay on the phone 45 minutes + with customer service rep figuring it all out. Do not do mobile pickup here if you can possibly avoid it!

Michael H 
Rating:
5.0

Customer did not leave a comment.

claire g 
Rating:
5.0

Great help and customer service at the front desk. Friendly staff. Would recommend to others and would happily do business with K&M again.

Billy H 
Rating:
2.0

The location that I have reserved did not leave the Truck as agreed. UHaul customer service has very helpfull in finding an alternative location. I had requested a Hand truck, that was NOT in the vehicle when I picked up. On the return process when I choose the option do not agree with charges, the app closed and did not assist me with the last steps of putting the key and locking the door I NEED A REFUND FOR THE HANDTRUCK THAT WAS NOT DELIVERED

Ajax M 
Rating:
5.0

Customer did not leave a comment.

Lacynda N 
Rating:
5.0

everything went well

KENT P 
Rating:
3.0

Customer did not leave a comment.

Frank W 
Rating:
5.0

kim was real nice and was a big help.

tommy r 
Rating:
3.0

When on the phone with U-Haul not k& M and you don’t know about the lockbox on the back of truck and you tell them the place is closed and they say (oh I didn’t know ) and send you somewhere else and the next person you talk to say oh yes it says right here they are closed BUT you need to do this to get the key. May corporate needs to actually care... I lost half a day with this Oh First I reserved truck at a facility that didn’t have a truck

Norman B 
Rating:
5.0

Customer did not leave a comment.

Scott S 
Rating:
5.0

Customer did not leave a comment.

john b 
Rating:
3.0

Customer did not leave a comment.

Angie R 
Rating:
3.0

Customer did not leave a comment.

Jake N 
Rating:
5.0

Customer did not leave a comment.

Joshua H 
Rating:
4.0

Customer did not leave a comment.

Henry H 
Rating:
5.0

Nothing

Bryson B 
Rating:
3.0

Customer did not leave a comment.

Jacob B 
Rating:
3.0

Customer did not leave a comment.

Kimberly F 
Rating:
3.0

Printer needs ink

Henry B 
Rating:
4.0

Customer did not leave a comment.

jerry p 
Rating:
5.0

Customer did not leave a comment.

keith W 
Rating:
5.0

We arrived 30 minutes late and at the wrong location. They were so sweet and let us in and called the other place to see of they could receive the truck from us. They went beyond that call of duty!

CHARLES J 
Rating:
3.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

James H 
Rating:
5.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

THOMAS C 
Rating:
5.0

Customer did not leave a comment.

COLBY B 
Rating:
4.0

Customer did not leave a comment.

Patricia S 
Rating:
5.0

The left taillight wasn't working, but, overall it was a very good experience and I would definitely recommend U-Haul and this location.

Heather R 
Rating:
3.0

The left rear rear view mirror came loose and would not stay in place. Dangerous changing lanes.

rick b 
Rating:
5.0

The lady who helped me was so friendly, professional but with a personal touch!

Tammy D 
Rating:
3.0

Customer did not leave a comment.

Kenneth B 
Rating:
3.0

I requested a 17' and got a 26'... Which was way more than I needed or could handle to drive. I was told if I wanted a different truck, I would have to reschedule a new day and time. It was costly to drive and I was told there was a 2 Hr window on return time. Due back at 10am, showed up at 1145 and got charged for another entire day rental... I'm completely dissatisfied

Kimberly C 
Rating:
4.0

Customer did not leave a comment.

eric m 
Rating:
5.0

Customer did not leave a comment.

Randall E 
Rating:
5.0

Customer did not leave a comment.

Bobby D 
Rating:
5.0

Kim was extremely helpful coordinating a long haul one way rental.

Jerry S 
Rating:
5.0

Excellent and timely service. Good follow-up and client service!

Ron C 
Rating:
5.0

They were the nicest people to deal with. The customer service was excellent.

DON B 
Rating:
5.0

Be open over the weekend

BEN R 
Rating:
3.0

Customer did not leave a comment.

Mark M 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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