Comentarios del cliente para K&J Mart

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de K&J Mart

Grado total:

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Louis J G. en

Grado:

The gentleman that helped me was very professional and efficient. Thank You

LeRoy T. en

Grado:

El cliente no dejó un comentario.

Star L. en

Grado:

The area of town felt unsafe, however the personnel was very helpful and professional.

Brian H. en

Grado:

The location did not know what they were doing couldn't find the keys have the transporter in a position where you couldn't get too easily just a horrible pick up experience equipment was not up to standard I was at the pickup location for about 4 hours to pick up the equipment horrible experience

Jeremy W. en

Grado:

Truck had cigar/marijuana ashes all over inside, a bottle of "personal lubricant" was broken open and all over the floor boards and smelled like truck had been smoked in for days. The location is a sketchy gas station, in a rough part of town and spent a while waiting for employee to help as he was running convenience store at same time. So glad I spent that much money for a nasty truck. It ran well at least.

richard b. en

Grado:

El cliente no dejó un comentario.

Rob S. en

Grado:

El cliente no dejó un comentario.

Andre H. en

Grado:

Have info on rates also let cutomers know about any extra charges

DANI E. en

Grado:

El cliente no dejó un comentario.

paul c. en

Grado:

This place was very friendly.

SAMEER B. en

Grado:

The truck and the cabin was not clean. It was a bit muddy. Also the lady at the counter could process the payment from the Gift Certificate I had. She said she did not know how to use it and asked me to call customer care to find out. I did call customer care, but they asked me to ask her to call her ASA. I was not, in the end, able to use my gift certificate.

jennifer k. en

Grado:

The man was extremely rude, I would not recommend this facility to my worst enemy

Darin M. en

Grado:

El cliente no dejó un comentario.

ayodele i. en

Grado:

Nothing cos everything is good to go

Robert F. en

Grado:

El cliente no dejó un comentario.

Antoinette G. en

Grado:

El cliente no dejó un comentario.

James L. en

Grado:

None, He was very professional.

David C. en

Grado:

Online pickup was long & cumbersome. Allow to start process sooner. Took almost an hour to find truck & the wrong keys provided.

Patrick H. en

Grado:

El cliente no dejó un comentario.

JOHN S. en

Grado:

El cliente no dejó un comentario.

Tracy E. en

Grado:

El cliente no dejó un comentario.

jeremiah f. en

Grado:

Too pricey, lame as hell.

tom l. en

Grado:

When I called to rent the truck it was at a location that was close to my point of origin. When I pick the truck up it was several miles away from my point of origin. The location was just a small run down filling station. The location for Return of the vehicle at my destination was closed on weekends there for I was somewhat unsure of the Dropbox was preferably used and if my contract was ended at the time of drop off. There is no one to talk to

Austin C. en

Grado:

They had no adapters and I had to go to multiple uhual to find an adapter to give power to a trailer.

Tosha H. en

Grado:

They need to read the miles and the gas right before renting out anything. Also I had to take pictures of the truck because she did not come out side too look at the truck with me. I will never go back there.

eric m. en

Grado:

No comment

Andrew K. en

Grado:

The person who was there in the morning acted like we didn't have a reservation and it was a major inconvenience for her that I was there. I rarely have met more rude customer service reps. When I went to drop it off at 6:25 (35 mins before it is supposed to close) the place was closed. I had to spend an extra 30 minutes trying to figure out how to check in my trailer online. Not cool. Very bad experience. Won''t use Uhaul again unless I get reimbursement or an apology.

Moses T. en

Grado:

Price was expensive for customers.

Scott T. en

Grado:

El cliente no dejó un comentario.

CATALINA V. en

Grado:

I much rather go to a main UHaul branch. This is a gas station/bodega with a UHaul employee. He is very nice and efficient, but I prefer a place that offers full service.

Bryan l. en

Grado:

El cliente no dejó un comentario.

john r. en

Grado:

Completely different than the pick up

Brian M. en

Grado:

El cliente no dejó un comentario.

James P. en

Grado:

El cliente no dejó un comentario.

Lorraine L. en

Grado:

This was not the location I had chosen for my return it was far from my house. I called this U-Haul place and they said I couldn't change it to somewhere closer unless I was charged.

James V. en

Grado:

I have been double charged for my uhaul. Please help me resolve this.

JASON B. en

Grado:

El cliente no dejó un comentario.

Lavern M. en

Grado:

El cliente no dejó un comentario.

Amy S. en

Grado:

I actually thought I had rented from a I haul service a quarter mile from my home but was redirected to this one 3 miles away . I was not notified I need to refill truck to Avert a huge gas charge until I returned it.

Kathy S. en

Grado:

El cliente no dejó un comentario.

Robert P. en

Grado:

the manager was phenomenol, he came in on his day off to make sure my needs were met and even helped me make sure I knew how to properly hook up the trailer

lynette a. en

Grado:

El cliente no dejó un comentario.

bosede e. en

Grado:

Good job!!

DANIEL Y. en

Grado:

El cliente no dejó un comentario.

LINDA D. en

Grado:

People r very nice n friendly

. en

Grado:

El cliente no dejó un comentario.

ARNOLD P. en

Grado:

They did not state all the fees, the employees are rude, and they even managed to lose their after hours key to get into the box to retrieve my key and paperwork! Then two whole days later u haul calls me and asks me when I was going to return the truck I had dropped off two hours after renting. Definitely NOT recommending this service to anyone and will be using a different company next time.

Peter H. en

Grado:

The individuals were all nice nice, but it was not the expected U Haul professional experience. It is a gas station that rents U Hauls on the side. The people that were behind the desk did not know how to check me in, they kept asking for details I provided beforehand in the pre-check-in questionnaire. There was also a bit of a language barrier. After 30 minutes when the manager arrived, things moved along faster. The trailer was sitting in mud and I had to drive over a curb to get to it, it was not an issue for my SUV, but a smaller car may have struggled. I was suppose to have blankets, but they did not appear to have any moving supplies. This place should not be a UHaul dealer. Thankfully a company-owned store (on Havana) was located nearby to provide blankets and switch out the trailer as the left blinker was broken (surprised UHaul rivets the lights as it requires a specialist to change a bulb - crazy!).

Sally H. en

Grado:

El cliente no dejó un comentario.

Ashley T. en

Grado:

El cliente no dejó un comentario.

PAUL W. en

Grado:

Hi, my truck was dirty inside and out when I picked it up. The windshield was filthy. I had to sweep out the back before I used it. I also had difficulty getting the right mirror to stay in place so I could see the blind spot. Finally, the lady at the desk did not speak English well so communicating the issues was a problem. In the past I haven;t minded paying $150+ for a uhaul truck but this time it did not seem worth it. Paul Whipple pwhipple88@comcast.net

Edward H. en

Grado:

get better personal / help that knows what there doing not take someone eels client and rent units with low tires / knows how to hook one up and not let someone off the street try to do it for them I will never rent from a place like that again never

Tyler A. en

Grado:

The customer service lady was rude. She didn’t greet us or even talk to us about the Uhual rental or in general. She just went and did her thing. I ordered 12 furniture pads and I never received them. Overall, awful experience would never go back.

John W. en

Grado:

I got charged for an extra 281 miles but didn't get any credit for returning the truck a day earlier than required.

Phillip H. en

Grado:

My wife and I could barely understand a word the lady was saying. Very poor ENGLISH. When I called to make sure our rental was going to be there I could barely understand the guy on the other end. Same thing very poor ENGLISH. I did video the rental truck inside and out before I left just in case anyone said I spilt or was smoking in it. Because there was obvious signs the renter before us spilt something and signs of smoking. Will never rent from that location again for the simple reason that we could not understand the broken ENGLISH. Should have realized that when I called the place

ROSEMARIE C. en

Grado:

Continue the good service

Tomasita R. en

Grado:

We had forgot 6 of the 12 furniture pads we had rented at the original location, so called the original rental location to see if we could return them there. They said "yes, just tell the Aurora drop off store I have noted it in your account". When we got to the Aurora store, they would not honor that agreement and charged me for the full 12 pads and then also 6 pads (although we returned 6 at that time). The wait was over 40 minutes and the clerk kept assisting other people before she had finished with us. We went and got the pads and tried to take them back to the original location as they were the ones who said this would be okay, and to see if they could communicate better with the Aurora location. After another 40 minutes, they said there was nothing they could do because the order had been closed. This caused a huge waste of our time and a great inconvenience. Had the original store said it was not possible and we would be required to have everything, we would have adjusted our plan accordingly. Instead, they caused a lot of extra back and forth on an already exhausting day. The lack of professionalism at the Aurora store and the sheer defensiveness of the manager there was shocking. On top of that, I am not confident that any of my charges will be accurate on my credit card, and so now I will have to spend additional time taking care of that. It was a HORRIBLE experience.

RENEE H. en

Grado:

They have ?? HORRIBLE customer service! Although convenient, they should not be allowed to offer uhaul

Jennifer R. en

Grado:

El cliente no dejó un comentario.

Tregia S. en

Grado:

The staff was friendly and very helpful. I will use this location for all of my needs from now on.

Ryan L. en

Grado:

El cliente no dejó un comentario.

linda J. en

Grado:

El cliente no dejó un comentario.

ANNETTE W. en

Grado:

Customer service was marginal at best, the clerk did not communicate all charges and could not speak or understand english well.

robert c. en

Grado:

I specifically requested the facility on Colfax and I225. I called that location specifically to make my request. The person told me because I had called them My truck would be there on the 7th. When I arrived the girl first said I was late in picking it up then said the truck was to be picked up someplace else. It took her a long time to find where I was to go. She didn't tell me how to get there and left me hanging while she continued to work on the computer when I asked it that was all she said yah. She was unpleasant and unhelpful. I had difficulty finding the pickup place because it was in a convenience store with tiny sign for U-Haul. I drove past it once and only found it because I saw a u-haul truck there. the clerk was unfriendly and uninterested in being helpful. He didn't go around the truck with me for a inspection, just gave me the key and the paper work. I knew where the U-Haul office formally was in Mancos and went there to return the truck they said they no longer were with U-Haul but they though a guy on the other side of the highway had the franchise. There is no u-haul in Mancos any longer but your paper work said return it to Mancos. I had to drive to Cortez (17miles) to find a U-Haul franchise. They were closed so had to trust they would get the truck taken care of. Turns out that franchise is your franchise in Mancos. I was disappointed in the move because I felt mislead and treated poorly.