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DANNY W
Customer Reviews for K&D Wireless
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not much.....
michael bWe picked our equipment up and was ready to go, our trip went smooth and equipment was flawless!!
Larry MIf you have to pick up after hours. It was stressful and difficult to get the key. After I called for 24/7 assistant, I still had to call for my family to assist. After that, no problems. 0
Gricelda RNothing everything was alright I like this Company keep good up.
GLORIA GYes because of the person that service me she was very good.
Lionel MThe truck was filthy on the inside. The body was beat up. No orange turn light on the diver side. Needs new wind shield wipers. The gas gauge was on empty. Was surprised that I made trip without any engine problems.
Rosalie BFriendly!
Mary MN/a
Shakelia HNothing service was great 👍.
Dwight BListen, the drop off is in Selma, and very little in Selma is very clean. It was ok.
OTEY CDid not know it was located at KDWireless so spent a lot of time looking for it. The first location on medical center parkway was closed for a week.
Christine WCustomer service
Johnny CCourteous and efficient staffk
Van CLady was very nice there but truck was filthy. This seems to be a pattern as many I have rented from turn in location are not well maintained or clean either..
William LNo improvements needed, everything went smooth and the girl they served me was very nice and knew her job well.
Patrick SNeed more lights I dropped the truck off at night and you couldn’t see very dark,
RUBY FThis location charged me $42 for not bringing the uhaul back on a full tank when I received it on a half tank and would not refund my money even though they knew it was on a half tank when I received it.
Shannikia PUpdated inside facility and also do better maintenance on the vehicle. After three miles I had to wait over 20 hours to have my vehicle fixed this was the Third vehicle
Robert DNothing!
Beverly LThey charge too much
chatondra pGreat service
Tasha HStaff extremely nice!!
Dewauna VFuel issue stated above.
Robert BNothing! Everything was perfect and self explanatory.
Valerie WThe trailer had flat, bald tires, so she offered a different trailer. The second trailer had vines and shrubs growing through the bumper and tailgate; and there were ants. The lady was nice and the process was simple though.
Bobby KThe UHaul experience was a complete failure;however, tge local store did a great job. I booked online a 6x12 trailer only to arrive Friday and the store clerk told me she had not had a 6x12 for over a week. The nearest 6x12 was 70 miles away in Calera, AL. The reservation was changed to Calera without my OK and when I tried to contact UHaul customer service I waited over an hour to speak to a person and that person then put me on a “death loop” where I would never get back to an agent. Three other calls with customer service agents proved fruitless. Our plans were compromised as we had to settle for a 5x8 unit with roughly 1/2 the capacity as the requested 6x12. Your products are essential for folks like me… however, I should not be able to book a unit that is not available.
Marc IAbsolutely nothing continue to provide excellent customer service.
Chaketa LStated business hours were until 6 pm, but it closed before 2. Won’t use UHaul again. App was awful.
Sam GImprove efficiency.
Robert GAll went well
ANTONIO CThe cab of the truck was filthy when I first entered it and it was kind of dirty in the back of the truck. The truck was on empty when I received the truck. I recommend having customers leaving at least a quarter tank of gas in the truck.
Teresa SCustomer service was awesome
SHANA SBook me where I asked to be booked. I had to drive 100 miles out of my way.
Christopher MCustomer needs help lifting and hooking up trailer.
Richard CNo a/c in the truck, and the truck was pretty beat up, but drove well enough.
Philip LThe uhaul was not clean. There was cigar wrappers in the cab. There was marijuana stems and a smoking pipe in the rear of the uhaul
Ivis DThere was old food under the driver side seat. And I didn’t receive 24 blankets only 18, they also didn’t have the appliance dolly or utility dolly I had reserved.
DANA BDid not have equipment at preferred pickup. Second location was late for pickup time, had rude help and did not have all equipment .
Christian LN/A. I dropped the item off before the location opened.
Derek HGreat customer service. Thanks!
Pete SThe customer service at this location is very rude especially over the phone. The Dropbox is in a unlit unsafe area it needs to be moved to the front of the store that is a high crime area in which the store is in.
Jamie CThe customer service representative was very cordial and informative. She was knowledgeable and explained the entire process to me. She took time to make sure I understood the entire process. She should be commended for such great customer service.
BRANDON SI will never come back here again
Janice LHad to walk all around a building to drive up my own truck. Should have had the truck pulled around. It was tricky driving through all the other trucks.
John PAwesome and friendly very helpful
Joyce CIn the back of the truck it says if you have it clean and swept out you would save 25.00 and I didn’t nothing was taken off my bill
Monica AI was charged for mileage I didn't drive.
Joseph SCall the customer and informed them of any changed
SHERLIA L