The back box was dirty and the wind shield wipers were ripped. Stopped at another location on our way and they replaced both wipers for no charge.Sara N.
Customer Reviews for K&D Service
(Distribuidor de U-Haul del vecindario)
Iron River, MI 49935
(Cherry and Washington)
Services at this Location:
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- 5/29/2021 - 5/31/2021: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Chris L.
No one was there in person to help with the drop off. We tried calling many times to just get a recording. So we were a day late to return the truck. At least the guy over the waved a late charge because no one was available to help.Gary G.
El cliente no dejó un comentario.Lynn A.
Dave was super nice guy who made my U-Haul experience awesome! I appreciated his efforts to make my tough family move run so smoothly and timely! Thank you again Dave! Respectfully, GlennGLENNPETER S.
Find a new representative for U-HAUL in Iron River MI. This one doesn't care.Carla P.
Due to not getting a paper contract I didn't notice the destination was in error. Arrived at destination and unable to check trailer in. Called number 3 times on hold for 20 minutes each time. 4th time got a live (very nice) person in Indiana, said they couldn't help me, transferred me to MI branch, explained problem and was basically accused of misrepresenting the destination for a less expensive rate, then said he couldn't help me, transferred me to Upper MI rep, this rep was very nice, wasn't the rep for the drop off but said he would help, ALSO VERIFIED I ENTERED MY DESTINATION CORRECTLY IN RESERVATION!. He changed the destination, I was able to return online. Turns out the rep for my destination was based out of Milwaukee. Uhaul...get your act together!ERIC W.
Let customers know ahead of time that they close early or not open on Saturday when booked.Mark V.
It skunk bad as we walk in the shop so kinda clean up little bit. Personal were very nice.KEVIN L.
El cliente no dejó un comentario.mark W.
Great Service. Will rent again.patsy G.
El cliente no dejó un comentario.ERIK HENRY S.
The only hold up was there was only 1 employee available to enter my info into the computer & he was helping another customer on the computer which was apparently slow. So it wasn't his fault but I also didn't have time to wait 30 min. to get on the Rd. If I hadn't had a deadline I wouldn't have minded being patient but I also wasn't a regular customer where I got the feeling the guy in front of me, was.jana D.
El cliente no dejó un comentario.ADAM MICHAEL B.
Staff were polite,very willing to assist. Good people.Hi toJohn M.
I am very dissatisfied with the return process of our Uhaul trailer rental. We have been improperly charged for a second day's rental. I have emailed Uhaul to notify them of the mistake and have yet to hear back. This is very poor business practice. While K & D Service did a great job helping us, Uhaul corporate has really dropped the ball.jodi H.
El cliente no dejó un comentario.Michael P.
El cliente no dejó un comentario.HOLLY H.
El cliente no dejó un comentario.Matt F.
El cliente no dejó un comentario.Rodney K.
Make sure dropoff location is the closest one.dana D.
El cliente no dejó un comentario.Patrick B.
The actual U Haul person wasn't there this morning so couldn't talk to him or get anything done except dropping off the trailer. So, nothing is applicable. They were fine here last time we dropped off.Fredrick F.
El cliente no dejó un comentario.ERIC H.
El cliente no dejó un comentario.Craig L.
El cliente no dejó un comentario.John I.
No assistance available..unable to complete rental ..jad to call uhaul c/s...took 2 1/2 hrs to get truck..very poor experience not recommended!Richard A.
El cliente no dejó un comentario.Harold W.
El cliente no dejó un comentario.Thomasjohn M.
El cliente no dejó un comentario.John C.
We rented a 26 foot truck. When we arrived we were not able to locate the truck and had to call. It ended up not being at that location because they didn't have room to park it there. So it took Extra Time to get it. Thankfully the owners were there and able to retrieve it. Other than that the experience was very good. The app was easy to use. The truck was very nice!Jacqueline B.
El cliente no dejó un comentario.Eric F.
I haven't had a lot of experience with U Haul before. It's been muddy so the spot was probably muddier than usual.Fred F.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Frank K.
El cliente no dejó un comentario.STEVE B.
El cliente no dejó un comentario.stanley M.
Very slow service.PEKKA I.
Don't say it is a 24 hour rental and then make it 22 hours. After moving all day before, we expected to return it at 9am the next morning, just like when we picked it up, but it said we had to return it at 7 am. That was very irritating.Eric O.
A little bit unorganized but everything worked ouMICHAEL R.
El cliente no dejó un comentario.mike M.
Dave did a great jobjim W.
El cliente no dejó un comentario.Mark F.
El cliente no dejó un comentario.Jennifer M.
Came here multiple times and never had any issues. Pretty smooth experience.Jeffrey D.
El cliente no dejó un comentario.Kyle L.
Parking area is difficult to get in and outPatti G.
Trailer was dirty, didn't get the dolly I paid for,Rodney D.
El cliente no dejó un comentario.PAUL L.
My husband had to pull the trailer out of the snow bank first, they gave him the wrong size trailer, i reserved a 5x8 and the charged him and gave him a 6x12. Not happy at all about that place and do not at all recommend them.Duane L.
El cliente no dejó un comentario.Jamison G.
El cliente no dejó un comentario.Teah K.
El cliente no dejó un comentario.David J.
K&D is helpful and understanding great place with some humor added.steve H.
I have used U-Haul twice and have been let down twice. The first time the equipment broke down and U-Haul left me stranded for 2 days and the second time U-Haul rented my truck that I reserved a week before and contacted me less then a day before my move to tell me it was rented and I would have to drive over an hour to pick up the size truck I needed. I will not be renting from your company again.Randi D.
El cliente no dejó un comentario.Sharon E.
El cliente no dejó un comentario.Shawn P.
Thank you- all went very wellEdward S.
El cliente no dejó un comentario.Gary A.
El cliente no dejó un comentario.RACHEL M.
El cliente no dejó un comentario.Trista H.
Find a different service provider.ROGER L.
El cliente no dejó un comentario.Frank C.
El cliente no dejó un comentario.Geoffry S.
El cliente no dejó un comentario.JODY T.
El cliente no dejó un comentario.SCOTT R.
El cliente no dejó un comentario.GAIL P.
El cliente no dejó un comentario.MARK B.
teach the owner how to use the program better. Took him almost a hour to get me my truck. Explain all the hidden cost.Diana M.
El cliente no dejó un comentario.sandra P.
Nothing, it was fast, convenient, and easy. NoGWEN C.
El cliente no dejó un comentario.Steven S.
El cliente no dejó un comentario.LARRY D.
Nasty pick up site! Took an hour to rent a truck. Truck was not cleared off of snow and was cold when picked up. Back door was frozen. Did i mention nasty pick up site!!DOUG G.
The location was wonderful. The service from U-Haul was deplorable. I reserved my rental two weeks in advance to pick up in Ishpeming and the day before I get a phone call that says that I have to drive an hour and a half to pick up my rental. No alternatives, just apologies and a promise of a discount. I get to the pick up place and find the price has increased $100 due to insurance and deposit. I finally got through to someone in customer service and they gave me a discount that made the rental affordable again. This screw around was an awful experience and I would not recommend U-Haul again.toni J.
El cliente no dejó un comentario.GEORGE S.
El cliente no dejó un comentario.mark S.
El cliente no dejó un comentario.Judith O.
Rental location was very accommodating . Had been working with JJ kwik mart in Hurley wi for three weeks to get truck for this move. Still had to come here instead of having a truck in Hurley. We are moving again in a week we hope to have truck and 2 trailers ready and in town for us.ed H.
Couldn't make it any easier for anyone.NORMAN M.
El cliente no dejó un comentario.Nicole R.
Capable and very convenient.Judith O.
Got a phone message from Uhaul wanting me to return to another location but by that time, trailer was already returned.Dennis P.
El cliente no dejó un comentario.Frederick C.
El cliente no dejó un comentario.Laurie H.
El cliente no dejó un comentario.Pamela C.
THE DROPOFF CENTER WAS CLOSED, SO CAN'T REALLY COMMENT ON IMPROVEMENTS.Judith P.
My driver had Brocken down and this location came and picked him up. Many thanks.JON S.
Truck was very dirty.April K.
El cliente no dejó un comentario.Kevin A.
El cliente no dejó un comentario.LINDA R.
Very well run machine there...ANTHONY B.
El cliente no dejó un comentario.THAD S.
El cliente no dejó un comentario.nadene J.
Extremely friendly!WILLIAM W.
El cliente no dejó un comentario.Shirlee L.
El cliente no dejó un comentario.FREDRIC J G.
The cost was astronomical, the washers didn't work until I was 3/4 of the way home, the wiper blades were shot, the trailer was covered in snow and ice and the tie down straps were frozen to the deck of the trailer.if it wasn't for some of the men at the GM dealer I would still be there.JOE E.
El cliente no dejó un comentario.Frederic S.
El cliente no dejó un comentario.lon H.